CVS’s earns a 1.3-star rating from 3362 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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I am complaining about subscription enrolment.
I have used my card to purchase medicine in one of your outlet while I was on holiday in LA California and since then have been charges with subscription payment monthly, even while I am back to my region in Europe.
I don’t leave in the United States and as such I don’t satisfied the conditions for a subscription enrolment.
My name is Afolabi Kekere-ekun and my email is "[protected]@kmfmanagement.com"
The latest debit to my account was on 20/05/2023
Desired outcome: Please cancel the subscription and possibly refund payment collected.
RX insurance/service
As prescription meds are getting heinously over-priced, I'm having to find alternate meds to compensate for what my doctor wants me to take. Unfortunately, I cannot find any help with this. I am not versed in prescription medications, nor do I know what Big Pharma has on their lists that would be something cheaper I could take. These insurance companie...
Read full review of CVSPrescription coverage at my local CVS store
My wife went to our local CVS store in michigan to pick up her perscription of a glucose meter. They said Medicare part 'B' did not cover the meter. We called Medicare and we were informed that the meter is indeed covered by Medicare. They gave us a phone number to give to the pharmasist for them to call medicare. The pharmasist refused to make the call...
Read full review of CVSpharmacy
CVS warr Acres Oklahoma, is only giving partial scripts and canceling the order forcing the Dr. to write multiple scripts for the same medication monthly, put a very high strain on the Dr. As I am sure you are aware that it shows on the PMP for a controlled medication, and a call from the Dr. Office the pharmacy still refuses to give them the remaining med...
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On 06/09/2023, my brother visited the pharmacy at 34 Cambridge St., Burlington, MA to fill a prescription for antibiotics. He was subjected to an unreasonable wait of two hours and never got his medication. In fact, they refused to give it to him or transfer it. The pharmacy staff initially refused to process the prescription, citing a missing DEA number...
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On 06.09.2023 at 6.44pm my husband went to the 2101 13th St, St Cloud, FL 34769 store 892-3116 location. I asked him to pick up my prescription that was ready. The person that helped him, Sheryl told my husband that I couldn't take the med that was prescribed to me because I'm on a med that I can't take with that new med. He told Sheryl that he knew nothing about my prescriptions. My husband asked Sheryl what the med was for. Sheryl told him why I am taking the med. This is HIPAA violation. If I wanted to discuss this with my husband, I would have. Neither Sheryl or my husband know what my doctor and I discussed before she even prescribed the med. I KNOW THAT THOSE TWO MEDS ARE NOT TO BE TAKEN TOGETHER. THE MED THAT I WAS PREVIOUSLY ON I HAVE STOPPED TAKING IT! There was no reason why all of that information was given to my husband. I am angered by this interaction.
Desired outcome: This is a serious matter and I hope Sheryl is retrained on not sharing personal information with a person other than the patient.
Rip off
Hi I have a problem with this employee at your drugstore every rude ok I bought this Google play card and it was activated by Alexis who checked me out ok, and when I went to activate the card it was already activate ok and now I 'm 50 dollars out this is the second time this has happened ok. And I will not buy anything in your drugstore to pay for her...
Read full review of CVSPharmacy at Tiverton, RI CVS
1-The pharmacy is terribly understaffed and the drive-thru is often closed. Overworked people are often rude to clients of this CVS. 2-I have been told that a prescription is ready, have driven five miles, stood in line to pick up my medicine and stood in line for about fifteen minutes to find out that it had not refilled because the medication wasn't...
Read full review of CVSMy medications
I have been taking pain medication for a lot of years. I fill at Cvs in Gibsonburg now, previously at CVS Woodville, Ohio. There has been an issue going back awhile of them always being out of stock, happens all the time. Now the brands keep shifting and all brands aren't the same. Today and last month the company providing the medicine is Alvogen. It is a round pink pill. It is also very ineffective at pain control. I have had to take lots of Advil with this drug because it does not work. What I need is medication that is on time, these drugs cannot be ordered just anytime, has to be close to refill date. Also needs to be a trusted manufacturer, whether these are cheaper or what I don't know, but they are defective. I know how well a pill relieves my pain, and these do not. I had to have a 2 day surgery to correct sever scoliosis. Although it straightened my posture, it has left me with a lot of pain. I am old but not dead and keep very busy, I don't have time to be in pain. Quality of life is very important especially as you age. Please fix the problem of constant out of stock and poor quality product.
Desired outcome: Just put that in above section. i want them to quit being out of medication {this happens a lot!}. I'd also like to see consistent good quality drugs that I can expect to do what they are subscribed to do.
Defective steam gift card
I bought two STEAM Game Gift cards. I had no idea that:
1) there is a no-return policy. However, on my receipt, AFTER the manager alerted me to it: one part states returns with a receipt. Another location states that activated prepaid cards are non-refundable. They've not been used.
A few days later, I went to the store asking for a refund as both of the card's scratch-off areas were unreadable, and CANNOT be redeemed. The manager, Hispanic Male, stated no returns policy and said the cashier should have advised. I stated she did not. He asked her, and she stated she did not advise me. The manager gave me a non-working number of: [protected] to call STEAM. A day later I though , ok give cards away, but The issue is they are unreadable!
I did not intend to give $40.00 away due to the untrained employee not advising these cards were not returnable.
Please note the cards below are UNREADABLE.
Desired outcome: exchange Damaged cards for store credit.
The website of cvs pharmacy located at 3201 w. 95th st. Evergreen park,il.
JUNE 07, 2023 This complaint is regarding the Cvs pharmacy located at 3201 W. 95th St., Evergreen Park, Il. 60805. I have an issue with the website for this location being "down", unavailable "frequently for extended periods of time. not for a few hours, but for "days at a time". This has been going on since the fall of 2022. On Sunday, June 4th, I...
Read full review of CVSCVS Pharmacy, 2410 Willow Street Pike Lancaster, Pa 17602
I use the fentynal patch 25mcg every month, one patch every 3 days which is 10 patches! My Dr’s office has ordered my script every month from the same CVS store for years! The past several months my medication had been out of stock and not available for me and it causes problems for me that I don't have this medication on a timely bases to control my...
Read full review of CVSMy hipaa information - compromised I did not sign a release at any time!
On or around 4/7/23 CVS handed over 15 pages of protected healthcare information of mine to a 3rd party with a fraudulent release. LET ME REPEAT THAT I NEVER SIGNED ANY RELEASE FOR MY RECORDS CVS. The third party in an email later provided to CVS admitted and listed CVS as one of many who did provide them with information with the "release". I have...
Prescription issue
Today I called to refill my daughter's scripts for her asthma meds and I made an request to update them to the doctor's office, the last time I called to refill them and it looks they didn't do what I requested so here we are for 2 months my daughter has been suffering during allergy season! I spoke to the doctor and she stated that they just received the...
Read full review of CVSMy care Pass 10.00 from May that expired last night.
I called & spoke to 2 reps today in Extra Care. I wanted my 10.00 reinstated from May that expired last night. I was called out of town on an emergency for 2 weeks. I got home last night. I wanted it reinstated. I am a devoted CVS customer for many years. I did not plan on being out of town 2 weeks.
This was unforeseen & the agents were none caring about this unusual event.
If I had been in town I would have used this within the 2 week window I had to use it. I would not have thrown the 10.00 reward by a mistake,
I pay 5.33 a moth for this.
Please reinstate my 10.00.
Thank you,
Ellen McConnell
514 A Sutton Way
Monroe, NJ 08831
[protected]
Desired outcome: Please restore the May 10. to my account.All this written is absolutely the truth. Thanks
Prescription
Pharmacist at cvs on 21 mile and Romeo plank road refuses to fill my medication unless I allow him to bill Medicare part D . I want to use Good Rx. He said he can’t do that. Using part d is way too expensive and will only fill for 24 tabs instead of 90.
He says that is the way Cvs does it. I have been a pharmacist for 53 years but am handicapped
Thank You
Paul Miller
[protected]
Desired outcome: Fill my Rx using good rx
Manager has harassed me for 2 months every single time, i've never spoken a word to this person
Manager has harassed me for 2 months every single time, i've never spoken a word to this person, i'm handicapped and this manager humiliates me every time i've come in. I speak to nobody. She screamed at me again on this day, because I dropped paper?, said I made a messed, I have almost no used of my legs and arms and I cleaned it up immediately. I've never...
Pharmacy
May 15,2023 I picked up my meds from Cvs #4225, Rx 1297451 Rx1297452 Rx 1297455 Rx1297454 When I came home and looked at my new meds, I noticed that the Accu Check monitor was a Accu check Guide, but CVS gave me lancets and test strip to Aries, they also gave me a Dexcom receiver but no sensors. When I went back to let them know it was wrong, they...
Read full review of CVSRX Testosterone CYP 200mg/ml-Needles /syringes
On 5/11/2023 my Dr. sent an RX to your store on Del Web Blvd. Las Vegas, NV.
for the above-mentioned medicine. I went to store to pick Rx and was told it was too early pick up, come back on Saturday 5/27/23. I again tried to retrieve and RX and was told it is out of stock.
Today Wednesday I again tried to pick up my RX which was partially filled. No needles and no syringes. Counter person said she did not have an RX for either.
I called my Dr. who said she sent those RX's on 5/11/23. Dr. assistant called store which reported they indeed have the RX's but they are out of stock.
CVS will call when they are in.
Three trips and still 5/11/23 Rx not filled on 5/31/31.
I also use discount s from GoodRX and am required to wait for my DR's approval. WHAT! Why does (CVS) make doing business with you so difficult.
I will never use CVS again.
Telephone service - none
I have tried to call this store several times to find out about the status of my husband’s RX which was not ready yesterday when my doctor placed the prescription. It was supposed to be ready and it was not. Instead, I was directed to drive to Walgreens instead. I was told the RX may be ready today and to call for status but no one answers the phone at thi...
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024 - View all CVS contacts
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