CVS
Reviews and Complaints

5-31-23

CVS sent me an email to do a survey which I have done in this past. However this one gave us a choice to pick a "reward" for doing the survey. I picked the mini vacuum cleaner and only had to pay the Shipping and Handling. I check my checking account every night and noticed I was charged $82.45! I called to get my money back last Friday. I live on Social Security and can't afford this! I did this survey in good faith as I have been going to CVS for almost 13 years and really trust them and I like how friendly they are. I am VERY disappointed CVS has done this to me! I called the number on my checking account listing to complain about getting my money back but they said I couldn't get it back. So I have spent over $90.00 for a vacuum I don't really need! This has lowered my trust in CVS and am thinking of going to another pharmacy. I need someone to call me about this situation ASAP. My name is Linda Thompson and my phone number is [protected].

Alex Coulter CVs pharmacy manager refused to give me diabetes syringes even though my bloodsugar was approaching 300. I have been diabetic since I was 9 years old and have always used insulin. My prescription was expired and I had ran out of syringes. That shouldn’t matter because you don’t need a prescription for syringes. I have gotten syringes without the prescription several times, even last week but Alex didn’t believe me even though I brought him my insulin bottle, he checked my file with all my diabetes’ prescriptions on there and even called my Dr after hours but he still refused to give me syringes. I am so angry and my bloodsugar is high and I feel terrible all because Alex would not help me. Once again, you don’t even need a prescription for syringes. I have used this same CVs for years and years. Something needs to be done immediately

I went to the Minute Clinic in Hilton Head on May 7, 2023. I was told my labs would be submitted and I would be hearing from them with the results.

I never heard back from anyone prompting me to call corporate. I was told I would have to create an account to access my results. I did this, and the results were not attached.

I called a second time because now my condition has become much worse. So much as that I had to go to a different doctor.

I called CVS again today to please get my results as I am going for another opinion. After 50 minutes on the phone, I had not gotten anywhere. The encrypted results could not be received by me. I was told the Nurse Practitioner would call me shortly since my appointment is today. It was marked urgent. It has now been two hours and I have not heard from anyone.

I am very upset that this follow up had not been done.

The ball was dropped by CVS in regards to my visit in entirety. My health condition could have been resolved if I had the report.

Your pharmacy manager Kathy is very rude and unprofessional. A few times that I have been in the store I can hear her talking about how she cannot wait to get out of work so she can go and party, and how much she hates her job. I was in your store a few Sundays ago and she kept stumbling. Her boyfriend is a drug dealer... makes you think, drug dealer pharmacy manager...

I took three prescriptions for my granddaughter to CVS in NMB SC and went back to get them two days later. I went to the drive-through and Ashley was working the window. I ask for my order and she comes back and says it is probably too early for the mto be refilled. I said no it is too then she goes back and comes back and says that they had called the dr to confirm one of the medicines and the Dr had not called back. I said I was more concerned with the thyroid medicine she was out of and she says to me Well you have not gotten it in two months. She was right I lost one bottle and called and got a second one and then we found the one I thought had been thrown away. So that is why we did not need it last month. Then She says well due to the mall being on one paper they had to all be filled at the same time. I once again told her it was the thyroid medicine I was needing now as she was out. She then tells me that she is wasting time talking to me while she could be filling prescriptions. Well yes, I did get mad and told her again it was thyroid medicine and she had to have it. I pulled off and called the Dr he said they had not contacted him and usually it came as a fax but he did not get one and he could not call them due to it being put on hold for so long when he tried to call. SO I went back asking for the person in charge a lady was helping me with it and then Ashely came over and was SHOUTING t me calling me a Frigging yes that is the word she used liar. I ask the lady that was helping me if that was allowed at CVS she shook her head and said no and she kept saying Ashley I got this but Ashley was still shouting calling me a liar and then left the area while slamming the little door she had to go out of. I am not going to let this go I was just going to get this straighten out but her shouting at me and calling me a liar I want her to be fired she clearly has not got the skills it takes to work with the public. I am 75 years old and never have I ad a person working in a store SHOUT at me and it just is ok with the person who is supposed to be in charge. I feel she did not want to make it worse by saying anything and she was nice to me but I told her to pull the tape and she would see who was lying.

I have been waiting on my asthma medication since 5/11/2023 and it is still not ready yet and it's the 16th of May, Melissa was rude and I was trying to tell her that I never had a problem until these last couple of months, I explain to her that I needed my medicine or I could have an asthma attack and die but she kept telling me that they were waiting on my doctor to approve my medicine when I had refills on it all they had to do was refill it but she just would not let up and she start telling me that I was being rude to her I pay for my medicine and have insurance all she has to do is fill the request but, she rather keeping trying to tell me I have to wait well I have been waiting since the 11th of May if it had not been for my daughter who had an extra bottle of asthma spray I would be at the ER or maybe even dying by now what is going on with the people in the pharmacy are they new or just don't care I think they are in the wrong profession this is dealing with people health and their lives as well.

I was told today that expensive brand name drugs such as brillinta and eliquis are no longer on automatic refill, the reason alot of people do not pick them up after order refilled. That is the stupidest thing I ever heard of. It is not my concern what ther people might or might not do. I need these medicines to live. I just came out of hospital I have tests to go get done follow up with doctors. Now you add thiss to the list f stuff to keep track of. Used to be able to count on the pharmacy to follow up on and keep u informed. I asked if there are any exception to this rule I was told no. That needs to change if I always have paid and picked up my medications this should not apply to me or anyone else who has been a loyal customer for years and picks up there medication. I may not pick up the meds the day there filled but I always pick them up I may have to wait for the copay I am on a fixed income. To put profit over people is sad. I also need to know if it is your policy or insurance companies or drug manufacturer. Thanks.

I have been waiting on my son's medication for 8 days the automatic system says it's gonna be here on Sunday someone took it out the system and send it to another store the other store I call they put it back in the system and they said the medication will Someone took it back out the system and now says the medication won't be here The young lady that keeps taken it out the system Works at the CVS in Cedar Hill Texas inside of target and she's behind the counterfeit and medication when she has no license to do so please have this matter resolved my son niece's medication as soon as possible At that location.

I was prescribed Amiodarone on April 27. Your pharmacy was closed due to no pharmacist.. The script was immediately labeled “ In process”. The CVS in Target said they could not get the script.

I tried to get my scripts released to Walgreens. , but they are not able to get them , as CVS will not or has not released the scripts. ( now May 10. ).

Today, May 10 I understand I have a short term script now ready, but I have no idea if or when the pharmacy will be open.

Alice DeVol

4174 S. Kutenai Way

Sierra Vista, AZ

85650