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CVS Complaints 3333

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G
3:51 pm EST

CVS Covid booster

I made an appointment via the CVS iPhone App for a COVID booster shot at CVS #16482 which is located in the Target store at 380 Consumer Square, Mays Landing NJ. 08330. Upon arrival, I was turned away for the COVID Booster because they claimed that the CVS computer system will not accept a Pfizer booster shot if your original vaccination was Janssen. During the 10 minute process on the CVS app, it was clearly indicated that I had originally received the Janssen vaccination, so if this situation is true, the website should have stopped me. The CDC allows mix and match for booster shots, but apparently CVS is unable to keep their system up to date. The person at the pharmacy said that they had to turn down several people due to this problem. This situation was disappointing, and a waste of my time.

Desired outcome: Fix your system so other people do not encounter this problem.

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A
12:37 pm EST

CVS Prescriptions

I went 11/18/21 to pick up my prescriptions. I thought I had all my prescriptions, but the most important, the high blood pressure was missing. I check online, it said out of stock. My question is why I was not in formed on 11/18/21 that my prescription was on back order. I tried calling friday, Saturday and sunday, no answer. I did get the pharmacy Monday, he informed me then. He would try calling around and find out if another pharmacy has prescription on file. This is high blood pressure medicine. and I think some urgency should have been taken or at the least informed me what was going on.

Desired outcome: Somebody should be reprimanded!!.

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J
10:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS Pharmacy

My doctor called in a prescription on a Friday and I have been trying to talk to someone at CVS for three days because the app says it is still processing. No one answers the phone I have called three times and spend over 40 minutes on hold to get no answer. I cannot go into the pharmacy because they have closed it and it's only accessible through the drive up window. This pharmacy is awful!

Desired outcome: I’d like someone to address the awful management and service at the local CVS so that people can get their prescriptions!

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R
10:56 pm EDT

CVS Pharmacy

I've been trying to reach the pharmacist at the Studio City location since 10am. It is now 4:15pm.

Phoned them five times and put on hold by automation for over 40 minutes and then either hung up on, or never answered.

The number I dialed is [protected]

This happens ALL the time!

Maybe you will have better luck

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M
9:11 pm EST

CVS The pharmacist named Bailey

This cvs is located on fort ave in Lynchburg Virginia . I had a situation where I was n the hospital for impaction so my friend went to the pharmacy to ask her for some recommendations. Well she decided that it was okay and lawful (which it is not and us a total hippa violation)to not only discuss my whole personal private list of medications with him but told him EVERYTHING I was on which is my business and now I have issues w family members bc of the medications I am on this is TOTALLY against THE LAW . I am pissed off. I am totally violated. My next contact with you will be from.my ATTORNEY.

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C
7:56 pm EST

CVS CVS Pharmacy in Fallon, Nevada

My credit card was charged by Courtney without telling me how much I was being charged first. The pharmacy filled my prescription without my insurance information. I tried to return my prescription when I found out that I was charged $49.49 for 1 prescription but they refused my return and refused to refund my money. After I complained I was charged too much money, they finally asked me what my insurance and only then I was told that they do not accept my insurance.

Desired outcome: Refund my credit card.

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6:11 pm EST

CVS Service at Pharmacy

CVS pharmacy at Winston Hill Dr. in Cary, NC. Store #05556

Waited at the register for about 3 minutes to pay for an item and check on prescriptions. 4 technicians and 1 pharmacist were behind the desk. No one looked up, made eye contact, or acknowledged my presence in any way. After about 3 minutes a tech moved to the register and spent about one minute at the register directly in front of me. Still no acknowledgement of any kind. She finally asked could she help me. She never looked at me. I asked for her to check for prescriptions for my wife and myself. I gave her name and birthdates. She finally looked up for the first time to reprimand me - "one at a time sir!" After informing me that there were no prescriptions ready for pickup, I slipped a tube of lotion under the plexiglass and asked her to ring it up. Without saying anything she scanned the lotion and tossed it back through the opening in the plexiglass. After paying for the lotion I turned away, fuming with anger. I stopped, turned around and walked back. I told her she needed to learn some manners, and that her customer service skills were in sore need of improvement. She looked me in the eye and told me that I should be ashamed of myself, a "mature" man. She then loudly repeated it, getting the attention of one of the techs across the room at the drive through window.

I then asked to speak to the pharmacist in charge. She had been standing at a counter about 15 feet away facing us the entire time, but not looking up. She finally looked at me and said "I'm busy sir. I'll be with you as soon as I can." I waited about 5 minutes without moving. She finally realized that I wasn't leaving. She came over and asked "How can I help you?" I asked her incredulously "did you not hear the exchange". She said, "I was busy, sir. I didn't hear a thing". Although at that point I realized the futility of my complaint, I told her anyway. She looked at me blankly. I asked for the name of the pharmacist in charge. She gave it to me. I asked for the name of the tech who was so rude. She refused. I asked for first name only. She refused.

There were no other employee that I noticed on the floor outside the
pharmacy staff - no one to voice a complaint to.

I later called the number that she gave me to speak with the pharmacist in charge, Ms. Rana. I called, was on hold for 8 minutes, and finally hung up, realizing that no one at CVS really gives a damn about rude behavior toward their customers. Today, after filling our family's prescriptions at CVS for the last 20 years, I switched everything to another local pharmacy. They actually pick up the phone when you call, acknowledge you when you approach the counter, and actually seem to appreciate our business!

Customer service is dead at CVS #05556. I was ignored in this store, and the pharmacist ignored the incident when it happened. Of course, I never heard anything from anyone at CVS. Ignoring such blatantly rude behavior is a symptom of complacency from the top down. I just read that CVS will be closing 300 stores a year for the next three years. Not surprising - I for one will never set foot in another CVS store.

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S
5:04 pm EST

CVS CVS #6968 at pioneer and collins street in arlington frequently closes the drive thru early afternoon and early evening each day

They post a sin that the drive thru is closed because of lack of personnel. THIS HAS BEEN GOING ON FOR TWO MONTHS NOW IN THE AFTERNOON And EARLY EVENING. As a result I have to come inside and wait in a long line, possibly exposing myself to coronavirus. This also increases coronavirus risk to cvs staff at the counter.I BUY OVER $5000 RX FROM CVS EACH YEAR, BUT THIS WILL CHANGE IF THE DRIVE THRU IS EVER CLOSED AGAIN AFTER TODAY.
You can look up my RX history at [protected] if you are even interested to do so.

Desired outcome: STOP CLOSING DRIVETHRU

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C
1:43 pm EST

CVS pharmacy not filling prescription

second month. This happened again 11/20/21 that our CVS pharmacy will not fill our prescription when our doctor had to take time to call them to have it refilled. The employees have the prescription on their counter but fill it when they choose to do it hours later! When I question them why it hasn't been filled they said they haven't gotten to it, but then I ask what time they opened then they decide they now have the time! Let me guess, no one wants to work? not enough employees? cant tell time? Customers do not matter? Customers come last?
Who do they think pays them? If you don't have customers you wont have business!
My husband is on dialysis and will be till the day he dies! And yet your company doesn't care about your customers!
I'm assume your company doesn't care!
We have been at this pharmacy many years. I to have a busy life but put my job first! And yet I have to stop to do some else's job to get anything resolved!
Our store is located inside a Schnuck's grocery
CVS
3700 first Ave
Evansville Indiana 47710
[protected]

Lets just see how many more times our prescription gets shoved to the side! If it was left up to me I would go somewhere else and support that business. With my husband being on dialysis he wants to give them another chance

We'll see

Thank you
Christine Jones
3413 n 12th Ave
Evansville Indiana [protected]
[protected]@wowway.com

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J
11:15 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Mother and I are at CVS getting out boosters and several customers are not wearing masks. CVS of all businesses should refuse service unless a customer is wearing a mask. That's why Covid once again is on the rise. And why I haven't been in a CVS since the start of the pandemic. Shame on CVS get a backbone and stand up for everyones health why is the...

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S
10:36 am EST

CVS Unethical behaviour

Date of incident 11/18/21 Thursday, around 10:00 AM. I had an appointment with my doctor at 9:20. My doctor called in for Aripiprazole 5 Mg, after our appointment . I was suicidal because of a death in the family.

There was a girl & guy pharmacist. The guy's name was Kevin & I didn't get the girl's name. She had her photo up on the wall. She told me wait time is 15-20 min. I went shopping in Target for 1 hour. CVS is in Target. I get back and she told me, she didn't fill it, to sit down & it will be 15-20 minutes.

I sat down for 1/2 hour, got up to find out if it was ready, She said she didn't fill it yet. There was no customers, maybe 2-3 in and out. I'm sure there could be a video of this. I complain to the manager, from Target. He said he couldn't do anything about it.

Tension started to rise. Kevin came over and with a face ready to kill screamed, sit down.The girl came over and told me she'e sorry, it's her fault but she didn't know when she could fill it.

I was about to call the police, when the girl finally got the bottle off the shelf and put a lable on the medication. she didn't have to count it, and gave me one without water. Now the time is noon, and people started to show up

my e mail is [protected]@yahoo.com

Thank you,
Sharon Lieber

Desired outcome: I got the medication 4 hours later. The guy wasn't telling me anything, and the girl was playing with my mind. I really didn't need this mind playing

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Sharon Li𝚎ber
US
Nov 20, 2021 2:42 pm EST

He could rot in hell for all I care. I am glad he is decesaed.

S
S
Sharon Li𝚎ber
US
Nov 20, 2021 2:41 pm EST

To be honest I am glad that the family member is deceased. He used to sneak into my room and mess with me. This is why I am suicidal.

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A
6:27 am EST

CVS Sales of unactibated Amazon gift cards

My name is David Ellison and love and respect your store and all it's products/
All of my family shops there and will continue to/
On November 3 2021 @ 9 am I purchased $500.00 worth of gift card. Two $ 100.00
And one $50.00 Amazon gift cards and a two hundred and fifty visa secure card.from CVS [protected]@ 311c w pacific coast, wilminton, ca, I just started to use my amazon gift card online when I was informed by Amazon that one $100 .00 gift was no good and the $ 50.00 one was no good either Trans action was with store employee Karen at register two I still have my receipt and Amazon cards I paid cash What am I to do. I don't want my money back but I do want to order items online .what do I do?

Desired outcome: To receive at real activate 100 and 50 dollar Amazons gift cards

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E
5:39 pm EST

CVS Customer Service

Legal Notice
Legal claim
June 14, 2020 @ 2:41 pm therein as CVS store no.8699 137 S State, Chicago Ill, 60603-The discrimination policy was the stoppage itself, therein a CVS store, located thereat a 137 S State st, Chicago Ill, 60603, store no.8699; in addition to the policy and custom stoppage, they don't allow black people-men in particular to enter the store of CVS Pharmacy, in accordance to a policy and a custom, meaning after I had enter the CVS store building the staff member she was standing, thereat the door, therein, an order the employee she had unreasonably stopped, myself therein an arresting manner and accosted me in accordance to a policy, and a custom that hindered me from even entering, thereinto the building thereof CVS store, so as a result her actions was very unreasonable the stoppage was in accordance to a policy and custom, thereby stopping me from even entering the CVS store, therein the CVS store she had accosted myself, and therefrom, the employee, she had started saying all kinds of vulgar words that was unreasonably to me moreover that the words were obscene, and explicit words said to myself like you can't come, hereinto this CVS store that was in accordance to a policy and a procedure her words was a spoken language that hereby deterred myself from being therein, the CVS store also her as an employee of CVS store spoken words was in accordance to a accordance, to a policy and procedure that is a custom. In addition, her the employee action was in accordance to a custom that was contrary to the CVS store policy, and custom that indicates black people-men are not welcome, when in fact their welcome to enter the CVS store in accordance, to the employees' action(s), moreover I was also deprived of a policy and custom for being welcome to enter and exit thereinto a CVS store. In addition, the policy and procedure also had deterred, and denied myself from buying anything from that CVS store thereof that particular time, date, and place, due to the employees(s) stopping me from entering, the CVS store in accordance thereto a policy and a procedure that stops black people in particular from entering, the CVS store by the employees', thereof a CVS store you response must hereby severed within a 72 hrs., after you have so severed herewith this legal notice, therefrom that time frame of service sir-mam, as an official for a CVS if you should fail not to respond-answer, to the so stated cause or matter as being in fact as a legal claim therefrom that point you're in actions will hereby considered, as a refusal and further legal action will hereby commence in the appropriate legal tribunal that hears and determines such legal action with jurisdiction, therefrom your response must hereby serve to myself hereat [protected]@yahoo.com, in addition any response-answer, after 72 hrs., time frame will hereby be unacceptable;

Desired outcome: reimbursement of the funds-money that I well spent to buy the item(s) that I was looking for therein a CVS store, I had to buy therein another place sir-mam

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J
12:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS I am hard at hearing and employees with masks are impossible to understand. Stop discriminating against hard of hearing person

I went to the CVS on Rt 18 in Weymouth, MA as walk in for booster Covid booster shot. After the go around with the hearing problem she writes on a piece of paper that they do not accept walk-ins, when in fact the sign above me says walk-ins. I feel I am being discriminated against and am informing other veterans to not go to CVS because of their discriminating practices. my email is [protected]@aol.com

Thank You
John Keegan

Desired outcome: Stop discriminating.

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TheldrakisCS
TheldrakisCS
US
Nov 19, 2021 3:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

it depends actually, some locations are not walk in covid 19 vaccine sites. the CVS you went to maybe a appointment only location. i just checked with a quick search and there are a few in that area that are ether walk in or appointment.

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A
10:59 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My doctors office sent over a refill by fax twice on my Modafinil and called a verbal in each time I was told it was not received. I called yesterday and the lady I spoke with said she would check the fax when she came back to the phone she said it was on the fax machine she did not know why it had been over looked and would have it ready in 2 hours. When I...

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3:01 pm EST

CVS Prescription refill/customer service

11/17/21 Unfortunately this is not the first complaint I have had to file regarding service by CVS pharmacy. Today at around 10 am I called the pharmacy requesting a refill. They said it would be ready in a few hours. I received a text that it was ready. After waiting about 10 minutes in the drive thru I was curtly informed that it was not ready and that the person originally taking the information had not put in the request for refill. She said they were "overwhelmed". I pointed out that they are always
"overwhelmed" she said "go to another pharmacy".
In and by itself this is not horrible however it is a waste of gas and time. They have two sites in town, one with a drive thru, the other without. Since I have difficulty walking at time, I use the drive thru and their site is notoriously known for terrible service. In the past I have had to wait until the prescription was finished after being told it would be ready. They seem to have the monopoly on this area and do not care about their customers.

Desired outcome: Better regard for their customers and better customer service.

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A
2:15 pm EST

CVS Ivermectin prescribed but not filled

I am very disappointed that my doctor prescribed ivermectin for covid and CVS Pharmacy refused to fill it across all stores. What my doctor prescribes is a choice between my doctor and me and CVS has no authority to deny me medication simply because they are choosing to cater to the naysayers. I got the prescription for my kids somewhere else and they were so much better within a day. I will never fill another of my or my family's prescriptions at CVS.

Desired outcome: A change of policy on ivermectin for covid

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1:24 pm EST

CVS Customer service

CVS has to be the worst company ever. The pharmacy is the worst thing they actually have. I waited 3 hours on the phone waiting to speak to someone at the pharmacy about my medications. I called back after waiting the 3 hours and when someone finally answered the phone they put me on hold to speak to the manager. I was on hold an extra 1 hour for the manager to pick up the phone. Once I explained my problem he forwarded my call to the pharmacy and told me to leave a message and they would call me back. It's been 6 days and I'm still waiting for the call back.

Desired outcome: I'm hoping someone can do something about this particular store.

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11:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS Getting my prescriptions on time

Every time I order my Clonazepam refilled at the Naples 9th Street CVS

They have to order it and I will wait an additional 2 days for pick up

I have never had this problem with any other CVS as they know their customers and always had this item in stock
Last time I picked up the refill they did not even have the correct amount of pills and did not even suggest that they will get the rest and notify me when they come in
They are very unfriendly and don't seem to care about their customers in this store
I am at the point of switching over to Walgreens for all my prescriptions from now on

Diane Lestuk

Desired outcome: Can someone check this store and find out why they don't have the pills when you need them

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4:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS The pharmacy not answering phone.

The pharmacy refuses to answer the phone and their excuse is that they are busy. But if people called they wouldn't have a line wrapped around the store. This has been happening for at least two months. They also take over a week to fill life saving drugs like asthma medication and antibiotics. Are They trying to kill people? They only have one lane open and shut down the drive thru. Unacceptable for a company as massive as you. Look at the rating on Google.

Desired outcome: Answer the phone

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About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy new thelephone voice response system is bad was posted on Nov 10, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3362 reviews. CVS has resolved 283 complaints.
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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
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    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
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    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
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    +1 (800) 746-7287
    +1 (800) 746-7287
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    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
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    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
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    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
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    Prescription refill for in-store pickup
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  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 10, 2024
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CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

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