CVS’s earns a 1.3-star rating from 3362 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Mismanaged pharmacy - terrible customer service
This is the last time I use CVS @ 110 W. North Ave., Elmhurst, Il 60126. These fouled up my prescriptions again. Partially filled prescriptions, combining different manufacturers (pill are different), told me wrong pick up dates and/or times. Lack of product (always on back order). Cashiers in this pharmacy are complete [censored]s and the pharmacists are too busy to help figure out the corrections their staff needs to make.
Read full review of CVSPrescription filling
On November 27, 2023, I called my Express Scripts pharmacy to refill my husband's prescription for Sertraline Hcl Tabs 25Mg. This prescription asked to be taken one tablet a day. My doctor then increased this to 2 a day. He would not have enough to carry him thru th remany days to December. We went to CVS to ask for a small amount (4-6 pills). They refused...
Read full review of CVSCVS Morgan Hill Pharmacy department
While I was speaking a mh customer service agent soon after I connected with a pharmacy customer agent, I heard a comment in the background so I think it was not the agent but another pharmacy employee make the following comment: "it's the weird guy"... I know my name was stated but timing of it surely made me feel it was gossiping in reference to me!...
Read full review of CVSPharmacy
I went to Urgent Care instead of Emergency Room with a bad do but to my hand and after finish with doctors , they sent my prescription for antibiotics to CVS on Clemson Rd , Columbia , SC 29229 at 10 am and upon calling the pharmacy at 3:50pm to see if my prescription was ready and was on the phone waiting for someone to answer the phone and eating 20...
Read full review of CVSCA lottery daily 3-did not receive "cashed" winnings.
I purchased lottery tickets for daily 3 on the month of may 2023, at cvs store #9594 off of w. Alondra blvd. And central ave. I had the winning ticket numbers for may 12, 2023. I went in on may 13, 2023, to cvs store #9594 to a cashier register to check on prize winnings on ticket. I was given two receipts: one to verify daily 3 winnings and winning ticket with the words "cashed" printed in dark black at the bottom of the winning ticket given back to me for my records (which I did not receive cash at all) and an application form for the ca lottery to file with sacramento, ca. From august 7, 2023 through november 28, 2023, I am still waiting on winnings. I have done the necessary procedures: phone call complaints to: cvs complaints regarding ca lottery cases (which my case number was changed twice) and ca lottery claims regarding on not receiving cvs store #9594 replies for verifying lottery ticket winnings.
Thank you, happy holidays.
Claimed loss: CA Lottery Daily 3 Winnings: DLY3 $543.00
Desired outcome: A full investigation on why cashier did a twice scanning on CA Lottery Daily 3 Lottery ticked even though it had printed "CASHED" and was not issued out.
On November 30, 2023, I received my Daily 3 Prize through the mail from the Postman. It took 6 months. This CVS in Compton, CA. Store #9594 should be Audited. There is no telling how many other people they have keep CA lottery winnings/prizes. Thank You and Happy Holidays.
My prescription
My doctor forwarded a prescription to be filled insulin and needles, the needles were approved and sitting down in the pharmacy waiting for me to pick up when I inquiry about the insulin. I was told that the numbers on my prescription card does not match. How could that be? This was very shady of CVS. no resolve needed. I got my prescription elsewhere.!
Read full review of CVSCustomer Service at Store 6400 Iron Bridge RD. Richmond VA 23234 Store ID# 1525
Hello I am writing complaint because I have experienced difficulties with this store over a period of time regarding them running my secondary insurance which is (TRICARE for Life). My primary insurance is Athem HealthKeepers (Medicare). The difficulty seems to occur when I have a new medication. CVS processes the primary insurance and neglects to run the...
Read full review of CVS6400 Centralia Rd, Chesterfield, VA 23832
I find it extremely frustrating that this pharmacy that is the busiest in the area doesn't make enough money to properly staff the pharmacy and not have to close for lunch. Not only that they have to close for lunch, but they came in at 6 am and didn't eat lunch until 1:30 pm. CVS easily makes millions of dollars at this location per year. It sounds to me...
Read full review of CVSCVS Pharmacy
I am a long time CVS customer. I picked up 3 scripts yesterday late afternoon 11/27/23 at 12806 Broadway St. Pearland TX 77584. One of my prescriptions; Prednisone 20 MG (take 2 per day) was told to wait a day to start taking it because I received a steroid injection of Decadron at CareNow Urgent Care. I took my 2 pill dosage this morning and noticed there...
Read full review of CVSPharmacy
I was just there yesterday trying to get my mother’s antibiotics which have been a 3 day struggle due to the pharmacy’s claim that “they never got the prescription” or “you need to call your dr to clarify an error”. By the time I was there yesterday not only did I see a very slow service by the pharmacy staff but a line of very angry customers demanding why...
Read full review of CVSPharmacy
This about the pharmacy at 2530 south road Poughkeepsie New York 12603. I tried to call the pharmacy in regards a prescription and was put on hold for 45. Never got ahold of the pharmacist called again 6:55 and the pharmacy was already closed. Was there weeks before there was a line out to the back of the store for no apparent reason. At this point right now I’m considering switching my prescription to a smaller pharmacy where I can get the Customer Service I deserve.
Thank you,
Tina
Desired outcome: Better, Customer Service
Customer Service
I WAS WAITING IN LINE WHEN THE WOMAN BEEFORE ME FINISHED, THEY TOLD ME "SORRY, WE'RE CLOSED", BUT i WAS THERE, STANDING THERE WAITING, THEY JUST PULLED THE DIVIDER DOWN IN FRONT OF ME LIKE I WASNT THERE. The cashier looked at the pharmacist and he shook his head. Once the cashier saw the expression on my face, he again replied, sorry, were open again at 2pm.
BUT IF A CUSTOMER IS STANDING THERE, WAITING FOR ANOTHER CUSTOMER TO FINISH, DONT YOU THINK SOMEONE SHOULD SAY CLOSED, RATHER THAN HAVE IT DONE IN THEIR FACE? I HAVE NEVER HAD A WORSE EXPERIENCE WITH CUSTOMER SERVICE. THIS WAS NOV. 27, 2023 AT 1:30 BY WHOEVER WS ON DUTY AT CVS ON NORTH TEXAS STREET, IN FAIRFIELD. I WILL NOT BE RETURNING FOR ANYTHING.
Prescription refills.
A new prescription was sent in to the pharmacy on the 14th of the month. I called to check on why it wasn't filled. The pharmacy told me the directions were not clear and they attempted to notify the doctor for clarification on several occasions. The medication is a controlled drug with a black box warning. In the warning states to not stop taking this drug abruptly or seizures or death could occur. I've been on this medication for over 10 years.
The staff do not seem aware of these potential life threatening complications that can arouse from the pharmacy sitting on an order for 2 weeks without picking up the phone and getting an answer from the doctor. Nor did they notify me.
Unfortunately, there have been so many mistakes made this last year with CVS, I'm thinking of changing pharmacies at this point.
It is now the 26th of the month, and still no medication. Sloppy.
Desired outcome: Medication refilled.
Vaccination
11/26/23,11AM My mother was scheduled for 2nd dose of shingrix vaccine at CVS, 935 Ridge Rd, Webster, NY 14580. I am my mother care giver. At her vaccine appointment, was told that vaccine was not available, pharmacist blamed automated computer system, refused to connect me with the manager and refused assuming responsibility for not providing the...
Read full review of CVSPharmacy department
This issue starts on 11/20/23, Seven medications were ordered online thru the CVS website. A call was made to the Pharmacy on 11/22 about only one medication being "worked on". These were supposed to be ready on 11/21. The pharmacist assured me that they would ALL be ready by 3pm on 11/22. The CVS website was checked again today 11/25. There was only one...
Read full review of CVSPoor customer service and failure of pharmacy to fill medication refills in a timely manner.
I have been trying to get a refill for several weeks. I make several trips to the pharmacy. I arrived once when the pharmacy was having their midday break. BTW, can’t you staff so that lunch breaks are covered? The remainder of my attempts have failed because the line was so long it was trailing out to the middle of the store. On Monday 11/19/23 the poor...
Read full review of CVSCustomer service is crap.
CVS Pharmacy
4101 C US Highway 77, Corpus Christi, TX 78410
[protected]
The worst customer service: First of all, they never call to let me know when my prescriptions are ready, so I have to call every single time I get a script filled. I was hung up on by the girl working in the pharmacy when I told her I do not use txt. I called again and supposedly, the system is down, so they can't give me my insulin. I am not sure that they did not give my insulin to someone else, which I have been waiting for since Nov 17th. I called again and I got upset with the girl working there and she said you don't have to yell, and I said I need the insulin. she hung up on me again. I will never fill prescriptions at CVS again.
Claimed loss: still no NovoLog insulin as of today
Desired outcome: I need my insulin; Hello? diabetics can't do without insulin. I will get my scripts elsewhere from now on
I had to joust with them for a month to get two speciality prescriptions filled. First they wanted me to pick them up at a CVS in Huntington WV a two hour round trip for me. After all this back and forth I called my doctor and had them transferred to my local Walmart. I was able to get them same day. Cost me an arm and a leg but I finally got them. Now they’re dragging their feet on my blood pressure medicine. I may transfer them to Walmart as well.
Online order
I placed an order online to be delivered to my home. I got a notice via email that it was delivered. When I got home I seen an envelope between my door with the bottom ripped out and no product inside. I tried to co tact CVS at the 800 number and the call kept failing as invalid. No email address is provided to contact them. It wasn’t an expensive product however I do t like being charged for something I did not receive. I contacted UPS and was told I have to wait for a driver to come and inspect the package and product but I don’t have a product.
Desired outcome: I want my product or a refund
Push our refills now been waiting 6 day's.
It is impossible to get prescription's on time. You know it because you don't care about us. I have been waiting 6 days one excuse after another. This is just about every other month. I hope you get a CEO that cares about their customers. Worst pharmacy I have ever been to since Larry Merlo. 21,000,000.00 for this service? Could explain but no room
Read full review of CVSCvs bowman st lebanon pa
Hello , my name is jim lemboin lebanon p.A. My complaint about this cvs is this always late with perscriptions i needed a perscription for a colonoscopy they told me i would have to wait a few minutes so i sat down and after 15 minutes they still did not call me i went up to the attendant and they said they were out of it but i could go to another cvs and pick it up after this they told me their computer was down i have talked to three other customers there and they also were dissatisfied. Now i have a petition starting with people with the same problem therefor i will be collecting names from this location and sending out to headquaters in care of jonathan roberts. Thanks jim lembo
CVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024
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