CVS’s earns a 1.3-star rating from 3362 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Drive through service
I had a drive through appointment for COVID at 3:10. Got in the drive through a little before 3:00. Waited for over ten minutes got out of line went inside and was told I could only complete through the drive through. Waited in line for 40 minutes when I had an appointment. This is ridiculous service. Personnel are not happy with their minimum wage job so they tell customers we are ridiculous. A better plan needs to be formulated when you have an appointment. Still waiting in line!
Minute clinic issue
My name is Ron Stanich
[protected]
5700 Canyon View Dr
Painesville, Ohio 44077
I am writing to (1) file a complaint about lack of service received at one of your Minute Clinics (location 1633 Oh Painesville, Ohio) (2) a fraudulent invoice from this Minute Clinic.
I went to this clinic on 3 separate occasions for a diabetic retina eye test. On each trip either the nurse / technician could not operate the machinery, or the machine was not working. I spent approximately an hour on each trip.
On the last trip, March 28, 2022 the nurse took my blood pressure which I did not ask for. I could not take the test as the machine was not working. I left again (3rd time) with the nurse telling me that they would contact me when the machine was functioning correctly - this again was at the end of March.
On June 8, 2022 I received an invoice for $99. Medicare Part B has paid $52 and I was being charged for $47. I will not pay this for no service received. I feel as if this is a fraudulent invoice.
I called into your customer service team twice with the following results:
1) June 20, 2022. Talked with Pernicka in customer service for at least 1/2 hour. She was not able to help with anything. I asked to speak to her supervisor several times. She finally transferred me to Michelle in internal billing. We talked for approximately another 1/2 hour.
The most she was able to do was tell me that she placed the invoice on hold and had to transfer the matter to corporate - hard to believe for a $99 charge. We discussed how I was not going to pay for a service which was not received. She was to personally call me back in 3 - 5 days. This was June 20, 2022 - I am still waiting.
2) July 6, 2022. One month later and no word back from anyone. I called and spoke to Rashawdrea from internal billing. She was not able to assist in this matter. All she could do she said was contact the Minute Clinic Manager, I believe Julie Newman. I asked for Julie to call me, she said she would in 3 - 5 days. She did say that the charge was for taking the blood pressure. Again, I did not ask for this and would definitely have said no if I knew there was a $99 charge for this. To me this is a fraudulent practice and abusive.
I would appreciate someone in authority to review this situation and contact me. I would at the minimum want the $99 charge reversed and Medicare Part B be reimbursed for their payment. I plan to have this eye test taken somewhere where I know the test can be performed, and I expect partial payment from Medicare.
I will wait until Friday, July 8, 2022 to hear back from someone from your office. I plan to send in a complaint to the BBB and my Medicare provider stating this fraudulent practice, and I don't plan to pay this charge.
This is incredible - in a bad way.
If you or your staff have any questions at all contact me.
Regards,
Ron Stanich
Desired outcome: cancel the charge and repay Medicare Part B provider
forced Sleep Apnea test for CDL Tractor Trailer Drivers
MY NAME IS SAMUEL BURKE, on Tuesday 5 2022 i went to your CVS pharmacy to cdl medical examination i was examined nurse practitioner
Maureen McLaughlin she gave me a 3 months medical certificate, then she said
i have to have a sleep apnea test, i told her i do not snore she said well this
CVS policy, i told her i am under federal the FMCSR government guide lines i showed her forms from my pulmonary doctor she said you must cause this is CVS i tried to show her on google that the sleep Apnea was scrapped by President Trump she insisted that someone will call me an send me the sleep Apnea device said no do not have it sent, then she said, well you should have went somewhere else. i am already in litigation with a lawsuit my lawyers
office Martins Law 1818 Market St. 35fl. Philadelphia Pa 19103
tell your employee Maureen McLaughlin NP to study up on the guide lines of the FMCSR before theirs a Lawsuit/ CVS vs Federal Governments CDL Gu lines.
just looked at the regulations for FMCSA and actually it states it is up to the practitioner if you need the test or not. they can refuse to certify you if they believe based off the paperwork on your file with them. It is not from what i'm reading removed as a requirement but is strongly encouraged to point it out to patents that there is a possibility and should get a test done to be sure. she may have been rude to you first (from your post it is not clear who was rude first) though the way you handled it does seem a tad harsh to her.
My information came from the FMCSA gov website which is the official guidelines they go by to make decisions for each CVS on a corporate and managerial level. Trump may have removed it as a requirement but it is up to the FMCSA if they will based off statistics they get on crashes and other factors to keep or remove completely the requirement.
BD Ultra Fine Original Pen Needles 12.7 mm, 29g
Today, July 6, 2022, I picked up my prescription order # 1053619 from your store at 500 12th Street SE, Washington, DC 20003. The prescription consisted of 2 boxes of the pen needles, 100 in each box.
Upon return home, I opened the stapled brown paper bag to find that the tape seal on each box was broken. One box even had the remains of a prior pharmacy prescription label having been affixed to the box. I phoned the pharmacy and they said to just count the needles in each box.
Its that the correct response from the pharmacy? I thought the whole idea of seals on "medicines," "etc," was to ensure that products were intact, complete, and had not been tampered with or have sterility compromised. Is that incorrect? Having the correct number of needles in a box tells me nothing about whether they are all safe to use.
Desired outcome: I would like you to have the pharmacy take back what they gave me for this prescription and give me two new, and properly sealed boxes of pen needles.
Medicine refill
My name is Cynthia McKinney.
Today is July 5th 2022
I have a prescription for pain medication. It's electronically sent from my doctor. Several times I have called and they don't have it ready. Today they don't have any of one of my prescriptions. They forgot to order it. I am tired of trying to get this done. The pharmacy is not responsible enough to order it on time
Desired outcome: Make sure that my meds are in stock every month. I have a prescription every single month
Pharmacy refused covid vaccine
CVS on 44th ST in Del City, OK refused a covid vaccine on 7/2 at 530pm. I had an appointment that couldn't be fulfilled by another location so I was directed to Del City OK location. Pharmacist on duty refused to open up a new vial because he said he would get in trouble for wasting the vial. I reiterated that I had an appointment at 29th st location and pharmacy was closed due to staff shortage. He said "not my problem."
Corporate contacted me to resolve.
Corporate policies and employee treatment
I'm a customer and husband of a CVS pharmacy employee.
The bean counters andhave ruined the company and customer's experience by ruining the service they receive by abusing their employees.
Employee reviews occurred, recently, which directly affect raises. Pharmacists/managers in certain regions were instructed NOT to award higher than 4 out of 5, for any category within reviews or else the regional managers would edit the reviews.
If 4 and 5 are part of the measure of performances, why include them in the scale? Additionally, what guidance are they given for those employees that go above and beyond?
The travesty in all of this is that the customer suffers because why would anyone in their right mind choose to continue to be underpaid and underappreciated, so then act according to the level they are limited to perform?
My spouse went into work when asked to cover for illnesses and unscheduled coverage lapses. They are constantly complimented and overtly appreciated by coworkers and customers, so why after glowing comments would she be limited by a "4/5" ceiling?
Does anyone wonder why CVS is viewed in the industry as the best training company to feed their competitors?
Desired outcome: Stop the habitual abuse and underappreciation of pharmacy technicians.
Medication
I’ve been using CVS for many years I previously used different names pharmacy. I never had to wait 8 days for my prescription to be filled ..
Is this normal? I wouldn’t think I’ve been in this medication for over 5 years.
They should keep track or record
Every month I get nervous it’s never simple it’s always something wrong in this store Halesite NY.
I think it’s time to go back to a different pharmacy where you are not only a number.
False advertising
I just got back from the CVS located at 3300A Centennial Ln, Ellicott City, MD. This is the second time in a month I have been denied service because the pharmacy was closed. Ostensibly, the reason was to allow time for the employees to have their lunch. When I mentioned that you advertise 24/7 access, what I got was snarky comeback (from the pharmacist?...
Read full review of CVSRefused to refill prescription
On 6/29/2022 my doctor increased my daily dosage of my pain medication from 120 to 150 units following the guidelines but the pharmacist refused to fill it up and only filled 120 units saying that he wouldn't fill and giving no further explanation.
I had 2 Spinal fusions that failed and damaged nerves, it is easy to judge when you are not in the client shoes,if the doctor prescribed is because he knows the level of pain I am in.
Moving my prescpriptions to somewhere else,where they understand the clients needs.
CVS pharmacy 9940 Yamato Rd.
Boca Raton, FL 33434
[protected]
Store #5111
Desired outcome: Fill out the 150 pills as prescribed by the doctor.
In defense of the pharmacists, they are constantly audited and advised b DEA and other governing entities to discourage the useage of opioids. If a pharmacist is accused of allowing a prescription going through that causes harm or addiction, they are at risk and considered the last line of defense.
Just something to consider beyond the mind-cloud of pain you're experiencing at the moment.
Paying for employees travel to abortions states?
I’m cancelling my membership and will never enter into a CVS store ever again. Why? Because CVS is helping its employees murder innocent life in the form of babies by aiding and abetting travel and abortion procedure costs to another state. I won’t be contributing to paying for these deaths. Adopting out used to be the norm that needs to return. Stop cursing our nation with your company’s death cult mentality!
Desired outcome: Stop coercing employees to murder innocent human life in and outside the womb using customer membership loyalty devices to pay for it.
Yes, let's reverse scientific and medical standards to meet individual archaic beliefs that will result in overpopulation and the sort of atrocities that led to Roe vs Wade?
God is mad at you because lightning struck your tree. Cut down all trees.
Dumb ppl piss me off.
Pharmacy
Your stupid automated system told me my prescription would be ready 2 pm on Tuesday 6/28/22. So I waited 4 days, then called after the time It said it would be ready. I waited on hold for 30 minutes. The girl dropped my call. I recalled. 20 minutes this time. To be told the pharmacist needed to order it so it won't be ready until the next day, Wednesday. If your automated system doesn't work, you should say so. The insurance company approved it last Friday. I could have had it from my mail order pharmacy in much less time. If your computer just lies to put off filling meds, you should not be using it.
I'm not sure how this happened. maybe the staff does have it there but are too lazy to check.
This is your Havenwood Drive store in Shirley. The service there is atrocious. This might well be criminal.
Desired outcome: I want this prescription filled NOW!
I never ordered automatic delivery, but was accused of doing so.
I sent my first complaint about a delivery problem quite some time ago. I was accused of having automatic delivery, which I never ordered. The outcome was that I have to call the pharmacy in order to get delivery. This is not an option because the pharmacy does not answer calls (waiting15-25 minutes before I hang up). Now I have an emergency as I contracted the Covic 19 virus and need medication which was ordered by my doctor. I am in isolation and therefore I cannot go outside since I do not want to spread the virus to anyone. So how am I going to get my medication? I live alone. Please advise at your earliest convenience.
CVS TARGETPharmacy Golden Isles Brunswick Georija
I caI came in to pick up medicine and the pharmacy was closed I was told that they did not have a pharmacist and did not know when one would be in. I’ve decided to leave CVS and go to another pharmacy. I’ve been waiting two days to get the fax of my meds or my husband’s meds to another pharmacist. It has not been sent over yet so I went into the store personally I was told it was sent the day before which is not true. This was the reason my visit today. I asked could they resend it the clerk told me they were about to go on lunch and it would be after lunch. My husband is completely out of his gout medicine. I’d hate for this to be some other medicine that he depended on his life. I am very upset it is coming to the weekend and he still does not have his meds because CVS is holding up his fax. I will never ever use CVS pharmacies again. I hope this is resolved soon
And they never answer the phone at least not on time anyway while I was there the answering machine kept saying pharmacy line someone on pharmacy line.
thank you
You'd likely have complained if they took he time to answer the call and made you wait.
There's just no winning.
Obviously under staffed. Blame CVS corporate and take mercy on their employees who are overwhelmed and underpaid.
The bean counters continue to cut back on hours, pay and staff to try to squeeze more profit out of each store. Meanwhile, quality of customer service suffers.
Controlled medicine improperly filled
My prescription. for IC OXYCODONE 10mg 1 every 6 hours 120 count was not filled properly as I only received a 30 count. Once I was at home I noticed that my prescription was not filled correctly and had to go back to CVS and speak with the pharmacist. After he looked at the prescription he claimed a technician put the wrong count into the computer? This i...
Read full review of CVS and 1 commentCarepass chargers on My credit card 5/26/2022
On 5/26/2022 I was chargered 40.00 dollars for a CVSCarePass on6/6/2022I I I was charged 5.00 dollars why do I need two Care Passes
Service
I just transferred my prescriptions over to Walmart the prices of your products in the store are ridiculous. (HOW MUCH IS ENOUGH) The service in the pharmacy is terrible. That's all you do is inconvenience your customers, did you ever here of rotating your pharmacists during lunch. Your corporation is sad. CVS Route 9 Howell joseph campanile
Amazon
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Store on route 70, Medford NJ
Stopped in today. As usual no one was at the check out counter. Looked around, no one! Another customer and I said, 'anyone here' 3 times. Then we noticed a bell on the counter, pressed it...finally a woman came. She had her game face on ready for an argument. I remarked, 'you don't look happy'...that set her off! I left my items on the counter after telling her where she should put my items.
This store is the worst! Following gum surgery I went in with an RX for pain. I was told to come back in 2 hours. In a lot of pain I called after 3 hours, was told to call again in an hour, I did...and did so for 3 more hours. I finally managed to all asleep...next morning I got phone call my pin RX was ready! I complained to the pharmacist on duty and he said CVS policy is to fill pain meds first, not to make anyone wait! When I asked why I had to wait he said he had no idea!
Horrible
Marianne Crocetto
[protected]@yahoo.com
Desired outcome: an apology
Covid test - rude technician
My dad was scheduled for a covid test; however, I entered the wrong year digit of his DOB. This was our fault; however, it does not take much to change the DOB. When he showed up at the CSV 15421 Brookhurst St, Westminster, CA, the pharmacist technician that issued the test was extremely rude to him. Her name is Bieu. First, Bieu speaks Vietnamese, which i...
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024
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