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1.3 29 Reviews 3333 Complaints
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CVS Complaints 3333

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M
8:59 pm EDT
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Ashley fraisure and crystal Crawford are employees in the pharmacy that cussed me out and threatened me. They refused to refill my prescription and told me to call Walgreens and have them contact cvs for a transfer. I was on the phone with Walgreens while in the cvs drive through, because Walgreens needed cvs to call THEM. These two women refused and...

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11:46 pm EDT
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CVS Customer service

This stores cares nothing for their customers. Literally the worst business I have ever in my entire life dealt with

Desired outcome: Close the store or get new management

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K
3:54 pm EDT

CVS On line order and lack of response from CVS

September 14, 2021

Re: Order # [protected]

To Whom This May Concern,

On 8/20/21 I placed an on-line order with CVS.com, # [protected]. I used several coupons and $14.80 in Extra Bucks that I had been saving up. Days later I checked my order status and realized my order was cancelled that same day with no explanation given.

I immediately called the customer service number, went through the options and was placed in a hold queue. After about 20 minutes, my call was disconnected. I proceeded to email customer service. It has been more than 3 weeks now and I have not received a response.

I initially wrote this complaint in an email on the company website, submitted the complaint and received an error message, so I had to re-write everything AGAIN. Wow, this is some of the worst customer service I have ever experienced.

I no longer need the items I ordered since I had to buy them elsewhere, but at the very least I'd like CVS to reinstate my Extra Bucks.
Thank you.

Kasia Fabi
2849 Main St
Rocky Hill, CT 06067

[protected]@yahoo.com
[protected]

Desired outcome: Reinstate Extra Bucks I lost

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4:57 am EDT
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On 9/13/2021 I dropped of a prescription for Adderall XR 20 mg #30. It was around 9:30 in the drive through. My address, dob, phone number and driver's license number was on the script. The tech let me know it would be ready by noon. I called around 7:50 pm & was told there was no script whatsoever. Andy who was the pharmacist on duty was absolutely no help...

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8:18 pm EDT
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On 9/07/2021, a man named Cameron answered my call after waiting 13 minutes. I asked to speak to a Pharmacy manager and he put me on hold for an additional 5 minutes. After 5 minutes, a lady named Serena came on the phone and was very rude. I had spike to her previously that day and she told me that my meds were not ready and that my insurance had to...

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3:26 pm EDT
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The process of calculating employee discounts seems to be unfair in certain cases. When a Buy One, Get One Half-Off offer is active, the following situation exists: - If the employee buys only one item, there is not discount - If the employee buys two items, the 50% discount on the second item is calculated This practice does not equal the value of the...

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3:20 pm EDT
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They charged my $15 more than others. When I asked about it, they said "every pharmacy has their own co-pays." They also would not accept my Good Rx card because they said my script was an emergency fill since I was down to the last pill. The person who answered the phone was angry because I had to talk over her to be heard, and asked me to stop talking over [her excuses].

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10:49 am EDT

CVS Cairo, NY Pharmacy

I am on insulin and I just picked up my prescriptions the other day. I had 10 prescriptions. They do not tell you what prescriptions they are and just proceed to ring them up. She put them in a bag and I brought them home. Dumped out the bag and put meds in there place. I looked at my insulin (Tresiba) today and said oh they didn't refill this one. I called the pharmacy and told them online it said it was filled. I told them that they didn't give it to me. The clerk put the pharmacist on the phone and she was very nasty and said we filled it you paid for it . I said to her but I never received it in the bag. I said what should I do now. She told me you paid for the prescription now you have to pay out of pocket the full price. ($400.00). And then hung up the phone on me. I of course now understand why they only have very few employees in the pharmacy. They make mistakes after mistakes. Now I have to go a month without insulin because I can't afford to pay for the medicine of $400.00. At this point I am thinking it is time to move all of my prescriptions to another pharmacy. Whatever happened to the customer is always right. Apparently it does not apply to your company.

Desired outcome: They should make good on the prescriptions and just charge the copay.

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3:34 am EDT
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CVS The pharmacy

my cvs pharmacy just up and closed it was not doing anything with meds. The store was open buy np meds. Gate down and all. So they had 7 of my meds.. PTSD nightmare med sleeping med inhalers so I could breath due to covid and being intabated for 14 days and nerve meds and diabetes meds. So I really need all of the medicine. No one had a answer and the 20 year old manager told me to go back to the street corner I came from I spend 9, 000 a month. That really got me hot go back to the street corner I came from. So 3 days nothing and now we're late 2 days on suboxon. So in 3 months these people we trust and put out lives in there hands just let me go into medical withdrawal. First time I fell in the vround and had a seizure and 911 came this time I didn't sleep for 72 hours and once again 911 seizures I am contacting a lawyer and get them total neglect on me and the first time the pharmacist made me wait purpose made me wait until I went into withdrawal. My doctor even stood in front of those people and still did that to me.. I just foind out 3 weeks ago I have a Brain tumor so I cant be played with like that. Its been a week since I got everything and I am still trying to get my diabetes under control again and I am still waking up screaming. But hey CVS is a trusted business lmao right I'm gonna scream as loud as I can and I'm gonna sue the pants out of them

I'm coming for you. You will not be able to get away with this. I have nothing but time due medical issues so I will make it my personal mission to make the world know what you did to me and how many others that think that they don't have a voice well guess what CVS I do have a voice and a loud one... I'm coming for you

Desired outcome: A revolution and CVS pharmacy to go to pain management class

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11:44 pm EDT

CVS Vaccine injections

My wife and me went to the CVS location in Target on 39st Independence Mo 9/10/21. We were both given 2 vaccines from the Rph. They were given incorrectly. Instead in the biceps they were given into the schoulder joint. We both have temps, extremely sore shoulders, limited ROM and extreme pain. We have never experienced symptoms as this in our life and we receive vaccines on an annual basis.

Michael Paulson [protected]

Desired outcome: Speak with management directly

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8:05 pm EDT
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My wife and I had scheduled appointments for COVID testing today (9/9/21) at 4:40 PM and 4:50 PM at 600 East State St. in Fremont, OH. We arrived in car line up at 4:20 PM and got to the window 1 hour and 20 minutes later only to be told that the lady had gone home and all testing was cancelled for the remainder of the day. The polite attendant apologized...

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1:25 pm EDT

CVS Heart Smart Talking Blood Pressure Monitor

I went to my doctor today and was told I need a Blood Pressure monitor for home. I went on CVS.com and saw a monitor I liked. It had a price of $81.99. When I placed it in my cart... the price blew up to $147.99. I called and talked to and EXTREMELY rude African American girl. I finally asked her if I could talk to someone higher up. She said there was no one else. I then went online and found this site. This is a scam if you offer the item for $81.99 and then charge $147.99! I get all my prescriptions from CVS. I am going to research other vendors now.

Desired outcome: Get the monitor for the price offered plus the 40% off coupon I just received from CVS!

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10:39 pm EDT
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I walked into this store location to use the bathroom and the Manager, Joseph told me that the bathroom was out of order because he was tired of customers abusing the usage. I told Joseph that it was an emergency and nearly urinated on myself. He told me he was sorry, but he didn't know what to tell me. I said: what do you and your employees do for bathroom...

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9:48 pm EDT

CVS CVS online

I tried 3 times to place an order but they would not recognize my 40% off coupon. I tried calling but could not get through. Now (9:36 PM EDST) it says you are closed. I am now unable to use my 40% off coupon (#[protected]) on Metamucil, because the Metamucil I use 29 ounce Metamucil, unflavored, stone ground texture, with Real Sugar is again out of stock (AGAIN). It kept telling me to add the coupon to my card, which it clearly showed that I did, because the check mark was there. To make matters worse, it is not in any of the stores in Brooklyn, NY or the surrounding area, and has not been for about a year. - Frank ([protected]@yahoo.com)

Desired outcome: Ability to use my 40% off coupon, and availability of the Metamucil I use. Also, it is NEVER in any of the stores.

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7:17 pm EDT
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CVS Won't answer the phone

Can find out if meds are ready or it doctor called in med refill for blood pressure medicine, I ran out. 7 days has past.

Desired outcome: Ringing in the ears, still no answer if my meds are there. If doctors called. Ran out 7 days ago!

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1:36 pm EDT

CVS Customer service

I have been trying to reach CVS in Calabash, NC where all my prescription information is to ask a question of the pharmacist and I have been unable to talk to a human in 45 mins. All I get is recorded questions asking about flu shots or Covid. Pressing 0 gets me nowhere. I've held on and am tortured with recorded messages that do not address my issue.

What happened to human response? This is totally unacceptable. There is no general # to even ask the store information. I tried other CVS nearby and get the same problem. I'm so frustrated that I am practically in tears. Do you not speak to people on the phone any longer. How can a question be answered. I am beyond upset and totally disappointed considering all the business you've got from me.

I'm having side effects from a drug and wanted to know when I started taking it and only CVS has the record of that and I cannot get to ask or get an answer. Has it gotten to the point that a person has to actually go into the store to get an answer? That is no customer service at all. Why have a phone then?

Desired outcome: Would like to talk to a human pharmacist on my med question!

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12:13 pm EDT

CVS Aggressive and Hostile Behavior exhibited by a Delivery Man to a Customer at the CVS located at 150 East 42nd Street, NY, NY [protected]

I am filing a complaint against one of your Delivery Person's who followed me as I was leaving the CVS at 150 East 42nd Street, New York, NY 10017 at approximately, 8:10am on 9/7/2021 because I would not hold the door open for him. It is not the first time this individual has been aggressive and hostile towards me on a previous occasion as I was getting ready to check-out. He is approximately 6 feet tall and he his White as am I. He followed be halfway down the street with his hand truck in an attempt to intimidate me.

I am filing this complaint because the next time I will call the police and file a complaint with them against your Store. The next step will be a lawsuit against your store/company. You need to reprimand this individual and or fire him. No Customer should have to feel threatened for not wanting to hold the door open for anyone much less a rude delivery person.

Respectfully,

Dolores Simonelli

Desired outcome: Aggressive Behavior towards a Customer should be cause for dismissal

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Stelina
US
Sep 09, 2021 9:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

No excuse for him if he really tried to bully (he could have been going that way away and you are paranoid) BUY WHY couldn't you be kind and hold the door? It's called human kindness.

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11:19 pm EDT
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I just had a terrible experience at their Henderson store off Pecos and Wigwam. I was told upon entry from the women behind the counter that I needed a mask. I informed her I can't wear one and I've already spoken to the store manager on this issue. When I came to the counter, she went on to tell me I haven't spoken the the manager as the manager is new and...

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2:32 am EDT
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CVS Alamo California employee friends going in store after 10:00pm

It's about 10:15 tonight (fri), I see 3 guys going into the alamo store, then they hug the employee, I think the store is open, it's not and the doors are locked. What?

Then these guys hang out in the parking lot with the same employee.

The sheriff has been called several time for loitering and noise

It appears this cvs employee's friends hangout inside and outside of the store disturbing sleeping kids in the neighborhood.

This problem is getting worse, please stop this.

Desired outcome: stop employee after work loitering and friend noise

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12:42 am EDT
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I had an outpatient spinal cord stimulator implant surgery to help ween off of high dose, high qtys of varying meds following failed back fusion. I coded in surgery and stayed 3 nights in hospital. Two days prior to surgery my Pain Mgt Dr provided a script for the following month's supply of meds including Norco, which I had filled. While in hospital the...

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About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy new thelephone voice response system is bad was posted on Nov 10, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3362 reviews. CVS has resolved 283 complaints.
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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
    Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number
    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
    Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number
    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 10, 2024
  7. View all CVS contacts
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

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