CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Filthy parking lots. outside of store and inside
Why are these stores so badly managed.
There are always long lines, the stores are unkept and smell like mold.Outside of these stores look like a slum. With all the money they are making .
Pharmacist verbally abusive
Vivian? An Asian woman (pharmacist) embarrassed and verbally abused me in front of other customers and my children.
After a week of trying to clear up an issue with a prescription of Welbutrin, including my Dr's nurse calling and faxing I went to my Doctor's office to bring in a paper prescription. I was accused of it being a fake prescription and also told loudly in front of a row of customers "the only reason she is filling it is because" you are so desperate for it"
I've never been humiliated and made to look like a drug addict in front of my children and strangers. I changed my Phamacy for my entire family… but she needs to be out on a mental break and relearn a code of ethics when in the medical world. Even a clerk at a store shouldn't speak to a customer like that.
She needs to be removed from her position and reprimanded.
Desired outcome: Disciplinary action and retraining in customer service
customer service
entered store. was told to mask up. shared i have a medical condition and was asked to provide documentation. i did not. proceeded to check out where staff as improperly wearing mask below her nose. instructed me to mask up. i had a papertowel over face and was told not good enough. asked for manager and was instructed mask or leave, when i asked why his employee wasnt wearing her mask correctly, he stated "at least she has one one." i asked if he knows people breathe through their nose? told mask or leave. i suggested they train their employees better and he told me "[censored] you."
Desired outcome: termination of manager and better training of their employees
Pills that were supposed to be ready
CVS on 5th st in Perkasie, Pennsylvania had a very rude blonde manager in the pharmacy. My husband went to pick his pills up and they weren't ready. He told her that they she said she 'd get them ready right away. Well there one bunch of nasty people that work there anymore.
Mainly Kaream
Kaream was unprofessional childish uncaring insensitive. He kept talking back and forth with me. He even raised his voice at me. He spoke a dumb lie of me. The other lady who seems cacuasion didn't correct Kaream for going back and forth with me like a child instead of a cashier. She seem afraid to tell him not raise his voice at me. She basically acted...
Read full review of CVSPrescription billing
I have twin daughters. Twin A keeps getting billed for Twin B's prescriptions because a birth code is not entered in the system. I have been told the pharmacy help desk has to do this and since we figured out the problem it has been 2 days and my daughter still does not have her prescription. We have been trying to fill this as my daughter is now 2 weeks late on her monthly maintenance injection. This was only caught because my daughters medication requires a prior authorization which Twin A does not have.
Desired outcome: I would like this to be fixed for my daughter and anyone who is a twin and on the same insurance.
I would like to add the pharmacists in the stores are doing their best but support from the pharmacists help desk once the issue had been identified by my prescription benefit provider has been less than stellar.
Unable to fill prescription /no one answers phone
CVS on 110th and Broadway does not fill prescriptions no matter how many hours you wait on hold. I've seen the pharmacist chatting and whiling away time when patients wait 45 mins on hold. I was on hold for 45 mins today after which they disconnected me. This was my third time calling and I need my Rx as I'm traveling. I called 3 days back too. I wish they had any sense of dignity in serving the patients that they do or themselves.
Desired outcome: I NEED RX TOMORROW BEFORE I TRAVEL
Pharmacy
Today I was treated very rude by Heather from my CVS pharmacy. She eventually hung up on me. I tried to call back 3 different times and I kept getting disconnected by CVS. The last time I called I pushed the option of being a doctors office, Heather answered and said my name before I could speak. Obviously she knew it was me. She then got rude with me again, I asked to speak with her manager. Jane got on the phone, she was also rude. She kept changing her responses to me which only proves to me that she was lying and so was Heather. There is so much more to this story but I would rather speak to someone from the corporate office who can help.
Desired outcome: Get rid of incompetent people because if they treat the customers like this what else are they doing wrong.
Prescriptions
We have continually experienced difficulties with this pharmacy. My granddaughter is bipolar and is enrolled with stay well insurance. The many issues have been their refusal to fill a given med even though it was prescribed by the doctor, issues relative to dosage or availability and the last case, today at 1130 19 Sept 2021 I waited at least ten minute...
Read full review of CVSPharmacy at 7th st Louisville Kentucky
sad customer service never fill prescription on time. Drive thru is a disaster employees are rude and incompetent.
Desired outcome: Shut it down
Deceptive practices / lack of clarity,empathy with the pharmacy
Date of incident 9/01/21
Client number not found
On 9/01/21 I picked up my prescription from CVS and was helped by Neeta, if you can call it help. I had arranged and sent over a coupon from GoodRx for the medication. At the time I really was not feeling well and was on a antibiotic for a tooth abscess. Neeta seemed to want to help, but only made things more confusing as I told her I wanted to use the GoodRx I had sent over. She stated that it was already covered by insurance. She started to cash me out and the total out of pocket was $400.88 dollars. I questioned the amount and she stated it was for a three month supply and lead me back to using my insurance again. I was looking for some type of clarification but never got it ! Never knowing what my insurance payed out on top of my $400.88 dollars. I spoke to a lawyer friend today and she got the same medication I did with the GoodRx for around 158.26 . A difference of $241.74. So at this point I'm feeling cheated and she states that I should talk with CVS pharmacy. I stopped by and spoke with the associate at the pharmacy cash register and she directed me to the pharmacist, who from behind his counter like 10 or more feet away started speaking to me with 8 or so other people behind me. He later came to the front counter. So much for confidentiality although his main concern was cashing out these other people. He needed to resolve my problem quickly and did so making sure I would not be coming back. I tried to explain why I did not understand how this happened. He then looked at the information I had and found the first thing he could shut me down with. First rule was; I was past the 15 day mark to question the transaction. Second was I ;didn't have the product to return in hand. Third was when I said forget about insurance and wanted to see what it would cost me through GoodRx and he stated that was fraud. He had no time for any type of hypothetical thought process as I stated earlier .He needed to get me out of line as soon as possible, so he could take care of other's. When I was initially talking with the sales associate I told her I sent the coupon over and she stated that we don't receive any communications from the outside .Although I had the coupon on my tablet I was hoping on some help from CVS and never got it. The pharmacist was busy also. The person that helped me out the 1st time kept bringing me back to, "your insurance payed for it". What she should have said is that we already charged your insurance and I don't feel like reversing it so go along with what we have done. In the end with the humiliation of airing everything out in public and being totally shut down by the pharmacist defending his ground I felt this was a waste of time. So as he well knew he had a very unhappy customer I asked for a copy of my prescription and he seemed to give me a deflated look like, " I don't understand ?" I fought with this guy and won and now I loss his business ! Cold practices, no consult with the pharmacist the first time / unprofessional behavior ! At this point I should notify GoodRx and my insurance company of CVS practices to charge me the utmost that they can ! In the end, I kept my cool and didn't get angry until I left the store .
Desired outcome: Get my money back $241.74
Gold Emblem Deluxe Mixed Nuts w/Pastacios
I bought a can of these nuts and was very disappointed at how awfully few pecans were in the can.
I thought it may have been a fluke or just a bad batch, so I bought another a few days ago. This time I actually counted and there were 3 pecans.
I'm highly dissatisfied with this brand. I am requesting a refund.
Of course, I didn't see any reasons to save a receipt for a can of nuts.
Please advise.
Thank you
Desired outcome: Refund or store credit.
This young lady was very unprofessional
This young lady named gladice. Was very rude and nonchalant about me getting my prescription. One word replies when I asked a question and was being sarcastic. I had to leave out before I got angry. The store never answers the phone or anything and the wait is always about an hour. Something has to change because this is unacceptable. I asked the manager for help and was ignored
Pharmacy
Me and my husband both got our Covid shots at CVS at 6391 W. Lake Mead Blvd, Las Vegas, Nv. I was looking at his Vaccination card this morning and they got his date of birth wrong. I called them and sat on hold for 50 mins. When I called back the cashier at the front of the store told me she paged them to pick up the phone. She transfered me again and I sat on hold for another 15 mins. I called my CVS and was told I had to called the CVS store where we got our vaccines. This is uncalled for nobody should sit on hold for that long. They can't be that busy
$200 vanilla gift card
I purchased a Vanilla Gift Card for my son's 17th birthday on August 24th, 2021 at the CVS at 735 Harding Place in Nashville, TN. The receipt says transaction #8134; register #4. My son went onto Amazon several nights later to purchase basketball jerseys. He was kicked off the sight after selected 3-4 jerseys worth somewhere around $120. He then went back...
Read full review of CVSPharmacy
Pharmacist refused to fill my prescription saying that the FDA changed their "guidelines" for the requested meds. 1. Pharmacists are practicing medicine without a license with their refusal to fill a non-opiod/none addictive prescription. 2. Pharmacists are interfering in doctor/patient relationships. The doctor is the one who knows my condition and...
Read full review of CVSFilling scripts
At 9 am they say 2 hours for her meds.
I go to the window at 11: 40 now it's not ready! They tell me another hour. It take 45 mins for her to finish being on hold to tell them to fill her script.
This is your common events all the time at the Westfield CVS on Elm street
I go to Holyoke CVS no problem ever in the many years of going there.
Westfield all the people who I talk to about how is there experience with going there said that they left to go to another pharmacy!
Thanks you need to know when a store is so non customer friendly with the clients and they just don't care to be professional!
My wife has screws and rods in her back and she says she gets treated like she is a drug addict just trying to get her monthly script
My name is Edward Foley my phone # [protected] if you have any questions Thanks
She has make a complaint in the past and it didn't change anything
Desired outcome: Change there unfriendliness to customers By leaving everyone on hold for 30 to 45 minutes. And when you tell someone a time just do it on time
Cleanliness of exterior building, Drive thru and Walkways.
I have noticed the CVS`s in my area of Blue Ridge, GA and Cleveland TN
Some walkways are not free of gum.
Extra Pressure LLC
Licensed and Lnsured
54 Sutton St
Mc Caysville GA 30555
[protected]@4extrapressure.com
[protected]
Desired outcome: Contact information so I may submit an estimate to improve the appearance of your stores.
Service by pharmacy tech
On 9-15-21 at 9am, my disabled wife went to receive her 3rd phizer shot. The tech was unprofessional and embarrassed my wife questioning her need. I drove to the Anderson ln location in Austin TX and explained to the pharmacy manger about my wife's head injury and fight with cancer. He apologized and she received the 3rd shot. The tech should be reprimanded and retrained.
Read full review of CVSHold / Wait times
I have TWO very strong suggestions which would improve your customer service levels and increase your # of customers.
1. Do what the VA has done and set up an answering service where ALL CVS calls go to the service and THEY submit refills, contact Dr's for refills, answer questions, etc.. For questions needing a pharmacist, forward to the first available pharmacist.
2. Make the drive up "window time" a max of 5 mins per vehicle. If it will be longer, they need to either pull around and get to the end of the line or pull around to the side with the tube to wait.
1 car in front of you often = 10-45 mins! I just held for over TWO hours on the phone only for them to say hello twice quickly, act like they couldn't hear me even though I was NOT muted then disconnect! I am LIVID at the moment.
Desired outcome: Change your well known reputation for INSANELY LONG waits and your customer base will explode.
CVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
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Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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