CVS
Reviews and Complaints

They advertise that you can order on their website...well, yes you can. But don't be fooled by the implied delivery! I put in an order on May 23; as of this date, June 24, it is still being "processed". I called over a week ago and after much too long on hold I spoke to a "customer service rep" and she determined that it had been filled and was in the warehouse waiting to be shipped. Which brings me to the website which is beyond non-functional. CVS should just go back to doing prescriptions and junk the order fulfillment (ha!) business.

I am complaining about the sanitary procedures ar your cvs store located on west catawba ave, cornelius nc.

Upon entering the store as a cvs customer for over 30 years, this store did not have any sanitary procedures in place to clean the shopping carts to use in store. The hand-wipes were empty and the clerk said there is nothing she can do. Yet there were bottles of hand sanitizer at register for sale, but no concern for shoppers using the carts.
Publix supermarket across the street put a cvs pharmacy to shame as publix assures that each and every c art used is sanitized before a customer use it. Amazing how a pharmacy can't provide sanitized carts or provide sanitizer for customer to wipes carts before use upon entry.
I consider this and the employees response "disgusting and will never use cvs again, I am sure that publix has a pharmacy I will use and post my complaint on all social media. A promise as the world needs to know that a grocery store cares more about customers health during covid 19, than a cvs pharmacy.
Good bye and i'm sure you will not call me regarding this issue as one cannot even get thru to cvs headquarters.

Chris m. Scotto
[protected]

Each time I go to CVS and produce my bank card, there is always a problem of having to key in again. I thought it might be the chip, but didn't seem like it was. I checking some records, I realize now that CVS (City Line Avenue) has been posting my pickups twice, but only charging me for my original prescriptions. I believe, they (cashiers) are I nfluenced to do this to make it appear I am using orther (maybe unauthorized debit cards) which I AM NOT. But now, I discovered they have posted two entries (claims) for the same medication twice in one month. I have not been in CVS store to pick up a prescription since 5/2/2020. At that time I picked up three (3) prescriptions totalling $127.60 which I was charged Bystonlic 60.00, Treshiba 60.00 and Amolipine 7.60. I have NOT picked up any Atrovastin for 16.00 or 19.00.
as posted in my claims. I just got the prescription called in 5/13/20 from a virtual visit with my cardiologist. Please contact me at [protected] further information. I will be transferring this over to a legal representative.
Joyce B Trawick/ 11/27/1950

Recently left an RX for Tramadol at the local CVS. The month before, we had filled a months supply there with no problem. Now we are told it has to have a Dx and a certain code each time the RX is filled. We were not told this either time. This will delay my husband's care for 3 more days. There is a constant problem with filling an RX at CVS. Either you need a form filled out or it has to be preauthorized. If CVS has no idea of the medical history of a patient how can they ethically deny or delay filling a script.
The local CVS has no explanation many times nor do they try to solve the problem for the patient. Then you have to go thru Caremark and there is poor communication there. If you have a dose change on a medication, it will not fill the RX as supposedly the computer does not recognize this. Again, there is a delay in care.
WE do no more business with CVS than we have to for many of these reasons. Plus they are usually more expensive.
Deborah Drummond

I have been getting reminder robocalls for prescription renewals that I never called in. I get them daily. I have called and talked to 5 people in the pharmacy and have been told that I won't get any more calls. Yesterday afternoon, I told the person with whom I talked that if I received another call, I was going to write a negative review today. Yesterday evening, after that conversation, I received a call from a "live" person telling me that I had refills on my prescription. I told her that I am not getting any refills and to please stop the calls. Guess who called me this morning? You got it - the reminder robocall.

On Sunday May 17, 2020 my wife and I went to CVS IN Dorado Puerto Rico 00646 to pickup a prescription. When we returned home my wife notice a ninety day prescription expires in June of 2020. My wife called cvs and the lady told us it's was issued by the pharmacist, we had pills that was to expire in one month, for a three months prescription. My wife informed me that this pharmacist has done this one other time. The very next day we receive a call from Pharmacist Mr. Rivera informing us this was an error on the pharmacist working on Sunday, to bring back the prescription and a new one will be exchange and to forgive them for this error, my wife told him this is the second time this occurred. The pharmacist Mr Rivera will never have done this, but the pharmacist working that Sunday has done this twice to us, this matter needs your immediate attention customers are receiving prescription that are expired or soon to expire. The staff in the drug store department are great persons, expect for this pharmacist issuing prescription with pill that will expire before the are to be consume. NOW NOW another problem when my wife and I return Monday May 18, 2020 to return the prescription there was a line outside CVS and customers waiting I counted about nine customers. Outside of CVS there was no one monitoring the customers outside, there was no social distance between customers, I got my cart because we was going to pickup other things, I waited by the door to inform someone about the situation on the line, then a worker by the name Alexander opened the door and abruptly grabbed my cart from me and told me to go to the end of the line, and closed the doors. My wife and I decided to return later on the day. I want to inform you there is no social distance markers of six feet outside as other retailer have, Walgreens have this on both side of the outside. Why the staff mentioned here treat us in a undignified way, not to mention we're both seniors and we leave CVS a considerable amount of money with all our prescriptions, l was so upset I had to return to CVS Tuesday to inform this Alexander how we were treated by his ignorance, and told him I will file a complaint for both issues. Nevertheless I hope someone will address these issues I mentioned. Thanking you in advance for your time in this matter. Hector Sambolin