CVS
Reviews and Complaints

I placed an order on CVS.com, on 8/10/20, 18 days ago, and according to the email which CVS sent me, I was supposed to receive this order on 8/20/20. However; this order has not even shipped out yet. It is truly unprofessional for CVS to not only fail to ship this order in any timely manner, though to also leave me in the dark as to when and if, this order may actually ship out, well, this is not a good look on CVS. As CVS is clearly not able to ship this order, then I would like to just go ahead and cancel this order all together. I cannot afford to tie my money up for some unknown and long period of time, waiting on this order from CVS to be filled, and to ship. Though CVS will not allow me to cancel this order. I will add as well, that I have already contacted CVS via their Customer Service Support Number, on multiple occasions, and no one from CVS was able to assist me. The first time that I contacted CVS, on 8/19/20, I was told that CVS does not have any information to provide, as to when this order might ship out. The Customer Service Representative that I spoke with was rude and unprofessional, and made an offhand comment, saying how she understands my frustrations, and that she hopes that CVS can get it together, so that they do not have "angry customers" calling in. She said "angry customers" in a really patronizing tone, as if it to say that she does not have respect for customers who are frustrated with the poor service that they have received from CVS.

She did not need to even comment on the attitude of the customers, and to do so, is in poor taste, and very unprofessional. This same Customer Service Representative also agreed with me, that CVS should not be continuing to accept orders, when they are clearly unable to fulfill the orders which they have already received. You have ethical and responsible companies, who will openly state to customers that they cannot fulfill any new orders when they realize that they cannot fulfill the orders that they have currently received. This is ethical, and just a smart business practice. Though you have larger corporations like CVS, who are not ethical, and will not disclose to customers, that they are unable to fulfill orders, and will continue to take a customer's order, and to tie up their money for that order, knowing fully well, that they can not fulfill their order. I will also add that it is quite apparent, that CVS is outsourcing their calls to areas outside of the U.S., that clearly do not have the cell service to assist customers in the U.S. I had to call the CVS Customer Support Phone Number, 4 times, on 8/19/20, in order to finally get someone on the phone who even had a good enough phone connection, in order to assist me.

It seems CVS is trying to save money by outsourcing phone calls, though in doing so, they are hiring people who cannot even do their job, as they cannot even hear the customers, and get through a very brief phone call, and assist customers, because their own phone connection is so very poor. This is also a really bad look on CVS. Cutting corners and practicing unethical business practices, in an effort to pad their own pocket, is no way to treat people. I called back on 8/24/20, once again, to speak to a Customer Support Representative, and their phone connection was so poor, I could not hear a single word which they said, as they were breaking up really badly. This is clearly nothing to do with my own phone connection, and I live in town, where my phone connection is good, and there are a large number of cell phone towers around me. My phone connection is solid, theirs is not. One last thing which I will add is that you cannot even email CVS, as an email will not go through. I tried sending an email to CVS about this order, on 8/19/20, via their website, and the site just freezes up, and doesn't send the email, it simply will not go though. I tried two different web browsers on my computer, and this email would not go through. I tried sending the email via my phone, and the email would not go through. I tried again on 8/24/20, to send an email to CVS, via their website, and of course, it still did not go through. So, at this point, I have called CVS on several occasions, (as I can not even get through to CVS, via their Customer Phone Support), on two different days. I have attempted to email CVS, via their website, and those emails will not go through. I have literally no other recourse, than to make a complaint then, in order to cancel this order. The Customer Service Representative that I spoke to on 8/19/20, informed me that my order cannot be cancelled either, which is also unethical.

This is just CVS being greedy, as they are fully aware that they cannot fulfill orders, and not only are they continuing to take orders, they will not even cancel the order for a customer when the customer requests a cancellation, due to the fact that CVS clearly cannot fulfill their order. All I want at this point, is to cancel my CVS order, so that my money is not tied up, in this order for CVS. I made a Better Business Bureau complaint, four days ago, and CVS has not even responded to that complaint either. If CVS would simply cancel my order, this would be a satisfactory result for me.

Two perscriptions trying to charge me $85.00. They put them them through their special discount card. Never put them through m, y insurance plan. The actual cost should be $8.00. Not the first time they tried this Big Pharma should be in prison.

Hello - this has been bothering me since it happened on August 11th. I was standing at the counter working with an employee (who was wearing a mask) to drop off my two prescriptions. While I was standing there I observed another worker standing at the center counter, counting out pills on the counter, WITHOUT her mask on. I mentioned it to the employee I was working with and she said "we get tired of wearing them". I said I understand but she is actually working WITH someone's prescription breathing on them etc. She did go over and speak with the woman who did put her mask back on. I told her I did not want that woman working with my prescriptions. I thought about telling the store manager but figure if I saw it he/she has probably seen it before as well and obviously is not instructing employees properly. The woman in question was wearing a head scarf and I was not able to see her name tag from where I stood. The location is 19305 Ruby Drive Leesburg, VA 20176 and I was there in the afternoon. I want to say between 2 and 4 pm. In this world we're living in now with COVID, I would THINK we would not need to remind people in the healthcare industry of the need to continue to wear masks when working directly with someone else's health! Thank you for addressing this issue with proper training and ensuring your employees understand the law and comply. Pam DiLucente

I went to the store in East Palatka Florida on Aug 8th to get a prescription filled and could not even get anyone to wait on the counter. Stood there and the people working there just ignored me. I left and stopped at the store in town on Rt. 19. Store 4422. Was waited on right away and dropped the prescription off there in a matter of minutes. I went back to pick it up about an hour later and the service was excellent..was helped by a young lady name Danielle and told her about the store in East Palatka and she said there was a lot of complaints about that store and people had to come there. I thought you should know about this and if I use your store I will have to drive about 15 more miles on way to get there. I will look to find better service at Walmart of Walgreens. My name is Sally Johnson and email is [protected]@gmail.com. Thank you.

My regular medication is not being ordered and filled on time, because cvs records show they have the medication in stock, when they actually don't. Can you please explain why there would be a discrepancy between what the inventory system says they have in stock and what they actually have in stock? Last month, they called 2 other local cvs locations which showed they had the medicine in stock and they also did not have any. This problem happens every month. Aren't they audited?

I contacted cvs immediately when I realized that it wasn't a not free as the cashier had informed me. I was informed after several attempts to cancel that I was all set. Unfortunately I was now charged for two months. Once again I could not get any satisfaction. Now I've had to cancel my debit account, in order to stop CVS from taking anymore of my money. Don't signup for CVS Carepass. Save your money!

I am very unhappy with a recent transaction- order #[protected]. My prescription was delivered to the wrong address. Neither customer service nor the pharmacy has resolved the issue or offered a solution. I paid $50 out of pocket for this prescription and will need either a replacement or a refund. The home that the prescription was delivered to is vacant. My last 2 prescriptions were delivered to me at the correct address so I had no reason to believe this one would go to the wrong address. The pharmacy offered to call the post office for me to see if they can retrieve the prescription but they are closed. They told me to call the post office on 7/20/20 but I do not feel confident that even if they can locate the package that it will be undamaged as it will be sitting in an outdoor metal post office box in 115 degree heat for 4 days. I need either a refund or replacement.