CVS
Reviews and Complaints

CVS self service checkout machine

On 12/12/2019 I used a self serve check out machine. My bill came to around 26. Oo. I had a lot of loose change that I put in the coin bin, and then the machine jammed, the attendant came over, had a hard time fixing it, and asked me to use another machine. I checked everything out again and paid for it but I never got my 3.00 worth of change from the 1st...

CVS pharmacy customer service

On December 12, 2019 I called CVS On Bainbridge Avenue 10467. I was calling to cancel a prescription. The first time I called I was on hold for 23 minutes and one person picked up and hung up the phone. I called again and spoke to a representative after waiting more minutes and the lady who picked up said she would cancel within 10 to 15 minutes. I am aware...

CVS pharmacy

My husband & I have been customers for many years. As of the last year or so, the pharmacy is not serving it's customers well. There are only 2 or 3 workers, if that. Phones are ringing off the hook. The pharmacist is doing his or her best to fill prescriptions, answer phones, give flu shots, and help the customer. How can they do their important job, while...

CVS online prescription service

CVS cvs pharmacist

My elderly grandmother has been a member a CVS for years and years that's where she has gotten her prescriptions. Here lately there is a new pharmacist and she is very rude everytime my grandmother calls or has any questions about her prescriptions she's even rude to my grandmother's Physicians I really wish something could be done about this. My...

CVS pharmacy

CVS christine in the pharmacy

I called today to get a few perscriptions filled. I have been deathly ill for three weeks...yes I almost died. So after waiting for them to answer, I get this faker Christine who first told me I was mumbling, so then I began to speak clearly and then she stated to me "I don't know why you are being so snotty". WHAT!? Who do these people think they are? Get...

CVS customer service

I have been a loyal customer of CVS since 1999. The CVS from Kensington, MD use to be one of the best out in Maryland. The customer service has gone down so much. Two months ago I went to CVS to take pictures for my passport and they were horrible. I asked to take new ones, and the young lady made them look worst. I paid almost $20.00 for horrible picture...

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CVS pharmacy

I've gone to the CVS pharmacy twice now to pick up my prescription and the line both times was so long after 15 minutes I left. I complained to the store manager who told me corporate is reducing the amount of people at the register and therefore lines will be very long. She was very nice. One would think a rich corporation like CVS would want to be a...

CVS pharmacy service

CVS pharmacy

My prescriptions were filled six times and I did not ask for them to be filled. They lost one of my prescriptions and I had to wait 15 minutes while they looked for it and then fill another one. I waited from November 12, 2019 for my script until November 23, 2019 for my calcium with vitamin d to be filled. I was told would be available on the 12th. Finally...

CVS my medication

On nov. 20, 2019, I had a friend go by to pick up my pain medication, they said was ready. Wgen she got there they told her my dr. Was going tthave to verify. I knew he did when I first called it in. So my friend was leaving and heard them making fun of her and one said oh she's back. Well my friend did not deserve that and did not take it well. After she...

CVS pharmacy

On November 27 at 11:43 am I called the pharmacy to move up the time of a automated refill prescription. The phone was not answered after 35 minutes of waiting. I called the store and spoke to a manager Mary Beth who transferred me to the pharmacy and told me to call her back if no one picked up. After 13 minutes, I hung up and called back and talked to...

CVS women’s restroom

The condition of the women's restroom at this store was deplorable! This was at 8:00AM that I used this facility! There was three empty TP rolls, trash overflowing unto the floor, dried up feces on the toilet seat, the floor and base of the toilet were filthy and hadn't been cleaned in obviously months! I spoke with the manager and he apologized however he...

CVS service

I had a prescription ready for pick up for five days at the above location. I have gone there every day for five days four times a day and cannot get waited on. I have tried the pick up window outside and sat there for 30 to 45 minutes without being waited on. I have stood in line inside without being waited on. I was told it was because they were...

CVS answering phone

I called to check on a prescription and was transferred to pharmacy. Waited 1 hr but no one picked up. Called later and was transferred to pharmacy. Waited another 45 minutes no one picked up. The cvs recorded answering service does not allow enough ways to get to the pharmacy. It should automatically ring the pharmacist . There should be another way to get...

CVS unethical behavior

I had an electronically prescription sent to CVS Pharmacy at 3614 Camp Bowie in Fort Worth, Texas on Tuesday, November, 19th 2019 to be filled for my grandchild. I checked with that location about that prescription later that day to see if it was filled or not. I was told by the pharmacy tech at the drive through window that it was on order and come back...

CVS prescription

On Friday November 22nd 2019 I went to see my doctor at 4 p.m. and he said he would electronically send my prescriptions 2 CVS as usual. Saturday morning when I check CVS app to see if my prescriptions were ready, my Suboxone prescription said new prescription on file canbe filled on or aftrr / 11/24/19. On November 24th I check the app to see if my script...

CVS they are too busy

I had some prescriptions filled by my Dr. at CVS Pharmacy in Long Beach. The lines there were long, and I was sent from one line to another line. Apparently, they were too busy to handle my prescriptions more efficiently. I could not wait any longer and I gave up. At night, I had to travel to Yorba Linda. I called CVS in Yorba Linda in 9 AM the next...

CVS customer service, stock

Last month I completed a survey about the horrendous service and how it has gone downhill at this pharmacy. I will be switching at the beginning of next year. Long lines, 1 rep at the pick up desk with 6 people inline. Always promising time of refills and when we get there not ready. Today is the last straw. Yesterday prescriptions were supposed to be ready...