Daraz.pk’s earns a 1.1-star rating from 572 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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Cat House
I am a regular user of daraz app. I ordered a cat house this week and I recieved my parcel today, but I'm extremely disappointed as the product is not the same as shown there. I have also messaged the company and commented there but no one is listening, its been hours still no response.
I want to return the product, i don't wanna keep it, i have requested to return as well. Please let me know the procedure.
I am not going to shop again if you don't give me the solution to this.
Delivery Man charged Extra Money .
I placed Order One Handsfree on Daraz.pk on 11 August and also give the 35pkr Shiping charges But 18 August order Dispatch me on my Addrease and Delivery man Says Give me Extra 50PKR i asked why i give u extra 50PKR so delivery Man says this is delivery charges . I am Very confused i also give 35 PKR shiping charges when i placed order now Again Delivery Man Charged 50PKR . So My request Please Take Notice on my complaint . And give me the reason why delivery man charged again shiping charges 50PKR
My order Tracking No #
TT874907003
I order higher nd counciler 149Rs Nd delivery charges 35 total amount 184Rs but the delivery man took from me 200Rs it’s not good for your companie the delivery man is lair Send me back my extra money
dunhill desire perfume
I want to complaint against a perfume i ordered to gift to my father
It was worth rupees 350 and was totally diluted and completely fake
It has no fragrance and is total water
I'm so embarrassed to gift it to my father
Please take action on it
I'm writing my order no and please take action as soon as possible here im so disappointed because im regular costumer of Daraz.pk and this time I'm very upset to get the perfume like this
order cancellation
Dear Sir
i place order on 07 july 2019 (order number [protected]) and 2nd order placed on 04 August 2019 (order no [protected]).
In both order your rider complete lying, he never visit my home, please see my record i received several item from daraz at same address which your rider mentioned that address is wrong. when ever you send item by LCS then item reached us and when your DARAZ rider comes then no body come to my home.
in first order i wait more than 20 days and your rider daily place status that delivery attempt fail. actual problem is your rider does not have helmet and in my colony security staff does not allow with out helmet as per govt of Pakistan instruction so that your rider does not came here.
1st instruct your rider to buy helmet and 2nd thing i need calm service if i have to run behind you then i prefer local market to buy things.
derma shine toner
I have ordered derma shine toner from cosmic arena and they have send me expired product...original date of manufacturing and expiry ko chupa k fake dates dal di hai...mai nai derma shine k original site sai b yahi product mangae hai...r dono k color mai zameem asman ka difference hai...cosmic k product mai aisa lagta hai original product k few drops add kae hai r baqi pani hai pics ap ko send ki hai ...kuch tu khuda la khof kary chand su paiso k lay apna eman kharab kr rahy hai...
bad behavior with customers
Hello Daraz.pk My name is Ahmer and I am from Gujrat City.I am writing this to you because I am very disappointed with your staff.I went to Daraz Hub Gujrat to return a parcel, But one of your staff misbehaved with me and started abusing.His Name is Hamza Ashraf.Is this the way you people treat your customers? I am a business person and that person treated me like [censored]...I you suddenly don't took any action, I will file a Police Complaint of your staff.
My Name:Ch Ahmer
My Contact Number:[protected]
My Email:ahmer.business.[protected]@gmail.com
hi, I have ordered a product but its still pending at your end.
The order # is
Dex-pk-[protected]
Search it out . Placed this last week but still pending. Can i have a call/message? This is taking like forever previously i have been ordering it but still havent got any issue . But this order is taking so long. I am complainint it here to get this resolve this at initial stages if i didnt get any response here i'll go tmfor thr management.
didn't receive my return amount in bank account number.. through iban
I have return a product..
Daraz send the amount of return product through daraz wallet of my account..
Now on 7/8/19, I request for transfer money from my wallet through bank (Iban)..
The process is done successfully..
But daraz didn't provide any specific confirmation mail or message that inform me that you will receive your payment in your account on specific date and tim..
Please provide me information in this regard.
Adil Shah
[protected]
Mardan
I am complaining about watch
Today i received a parsal as a Watch from the above given address. But i totally a against parsal what was i ordered.
Two days ago i ordered the Black leather wrist watch and then when i received that order that was totally against of my given order. Why are you playing with innocent people?
I will never recommend or promote your online purchasing website. It was my first and last time bad experience with you.
I going to send you some pics of my given order and received order.
Then you will come to know that what you have done with me.
1- received order
2- given order
Please fixed my problem asap if possible so.
Thank you.
sony earphones
Dear Team,
i had ordered Sony earphone in your flash sale. it was clearly mentioned that these are " SONY" headphones in red & black colour. when i received my parcel these were not SONY headphones, SQNY is written on the earphones. This is a clear case of false promise and cheating to the customer. i haven't got what i had paid for.
i have been a Daraz customer since many years and have a blind trust on your products and their reliability but i am very much disappointed of the product i received. The vendor is " MQ Shop".
you are requested to please look into it as i don't need this lowest quality product. i have attached pictures of the product and email i had received from Daraz which is an undeniable evidence that i have ordered " SONY" headphones NOT " SQNY".
Looking forward to your response ASAP.
dumbells
The product was as promised but the delivery guy charged an extra 100 and afterwards didn't answer any calls
My grand total was 2294 but I was charged 2400
Delivery guy's contact no : +923024580643
My order no :105459503253548
I hope you take immediate actions in this case according to your company guidelines.
Thank you, i shall be waiting for your response.
messi jersey of barcelona
Hello.
I am am extremely disappointed to have to bring this to your attention but I recently ordered a Barcelona jersey of Messi and instead I received one with Coutinho's name on it. It was under the tracking no: DEX-PK-004010090.
Now I do not want to go to the trouble of having to return it via post as this takes a lot of time and effort and as a paying customer, I shouldn't be expected to have to do this.
Please clarify how to rectify this situation.
Thank you.
wrong/fake item delivery / return procedure
Wrong/Fake Item Delivered From Shopikbuzz pk(karachi), My Order# [protected], tracking# DEX-PK-[protected] but into my packing Order# is 104972060165263 with wrong/Fake Item. who is responsible for this blender? return will expected in a week from Daraz. Why customer bare this fake item delivery, wastage of time and delay of return? This is Question Mark on Daraz reputation! kindly take immediate action in this regard. Deliver right Item to me instead of return well in time. I hope Daraz will maintain it Goodwill to positively treat my complaint as my desire.
Thanks in advance.
missing items in order
Dear sir,
I have ordered 12 items but 6 were delivered and 6 were missing although daraz charged full amount, upon knowing the flaw i contacted daraz but it was late 2 days late feom ur 7 days policy, can u help us out as i had given 5k extra via COD.
Item received on 2nd july
Complaint launched 10 july on chat
Order no: [protected]
Total amount given : 10731
Original item ordered: 12
Item received : 6
Missing items: 6
Details:
Item received :
5 x blinbling star women slippers (855rs)
1 x stoneshop chidern cloth (m size) ( 1048rs)
Items missing:
5 x blingbling star women slippers (784rs)
1 x stoneshop childern cloth (l size) ( 1427rs)
pack of 2 - wireless rotating v380 wifi ip cameras
It is regretfully stated that the order delivered to me did not meet the expectations.I ordered a pack of 2 rotatable cameras.The cameras are mounted on the wall with the help of screws in the mount attached to the wall. These screws were missing with both the cameras when checked.It is therefore requested to deliver these 2 screws a the earliest enabling me to mount these cameras on the wall. This is the second time i am experiencing this issue of sub standard or missing items.The picture of the missing screws is attached.
order #[protected]
Rs. 5, 400
black striper sneakers
mny jo shoes order kiyay thy uski jga koi aur shoes deliver kiyay gai mjy phly b bht dfa order kia mai daraz say hmesha koi na koi order mai nuqsan zrur hota mjy kbi size bra bhyj dete hain tou kbi jo chz order ki mai uski jga koi aur chz bhyj dete hain plz apny customers ko pgl na bnay kuch mah phly mny aik shirt mgwai thi aur wo phatti hui thi bht gndi service hai apki
wonder essence... makeup brushes
Wonder assence ki jaga livon hair oil nikla parcel sy
Or brushes waly parcel sy damedg...or alag alag color k brushe nikly
Ma parcel return kir chuki hon but refund nai howi... oder no..[protected]...or 2nd oder no...[protected].
..ma 20 sy complai kir rai hon but ap log kabhi kuch or kubhi kuch...ma ny wallet bhi chek kia koi amount refund nai hoi
review for daraz
i am very old customer of daraz. There is some problem in my left leg so i cannot move freely in the market and also cannot go to the market without trouble. So i purchase a few articles from daraz on line. There online business is somehow good. But i have experienced a few sour & bitter almonds. Once i had ordered for a power bank containing 20-24 led lights. It is to my great surprize that i had received an old & wornout power bank without any led lights. I again ordered for power bank with 20 led lights. It was again surprizing that power bank came with lights but the off/on switch was defective. Once you on the lights it then never be closed. So i quitely kept the parcel. Once i ordered a fund box. The cost of box may be 200-400 rupees but daraz charged rs.=2900/- & the box received was broken from one side. It is said that there is always a room for improvement. Daraz may consider this proverb. Once i ordered 6 lawn suits. It is to my surprize that only 5 suits received. I started a campain of complaints and chatting then after 2-3 days the missing suit was received to me. So if there is any missing, start complaining and chatting. This may save you from sustaining loss & mental worries.
Me think that daraz is not producing anything, they are only marketting & selling products of other producing organizations. The organizations that are suppling products to daraz for selling to the final consumer, must be very careful about the quality & just price of the product, so that it may not bring any bad name to the daraz. In the same way the daraz has to take care of final consumers just interest. Though the daraz is doing well, any how there may be 0.001 % pitfalls which may be removed.
Syed nazakat hussain
refund payment not received
Complaint Case Number [protected]
I generated widrawal request of Rs 8745 to my bank account. My account at Daraz showing that amount has been transferred to my account but actually I did not receive it in my bank account so far. I have communicated to daraz Team vuia chats & emails several times but no relief found. On 8th July I got an email from Daraz in which they senty me an Transction ID and said to contact my bank with this TID to locate the payment.
I visited my bank & they confirmed that no payment has received against your given TID. As all banking channels are centralized & computerized, I am really wondering that from which source you have transferred the amount that is not arrived into my account even after 7 days? It's really disgusting that I am looking for my refund amount since weeks & nobody at Daraz is actually trying to help me out. Looking forward for a quick resolution in this regard.
g world hong kong
I placed my order on 4 may and they said I will receive it till 21 may to 27 may and today is 3rd July I didn't received my order till yet ...the order status is processing I didn't receive any sort of messages ...please send me my order...i have to move out of country at the end of this month...please send me my order till then ...I would be very thankful to you
delivering
Hey
I have given two orders from daraz.pk app, , it says that someone tried to reach you but you didn't respond, , which is a lie, , no one contacted me or came at my address, , I believe you people to take action and deliver my orders soon, , otherwise i won't order again to waste my time.. here are the order details.
DEX-PK-[protected]
DEX-PK-[protected]
Thanks
Daraz.pk Reviews 0
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Daraz.pk Contacts
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Daraz.pk phone numbers16 49216 492Click up if you have successfully reached Daraz.pk by calling 16 492 phone number 4 4 users reported that they have successfully reached Daraz.pk by calling 16 492 phone number Click down if you have unsuccessfully reached Daraz.pk by calling 16 492 phone number 0 0 users reported that they have UNsuccessfully reached Daraz.pk by calling 16 492 phone number57%Confidence scoreBangladesh+92 21 111 132 729+92 21 111 132 729Click up if you have successfully reached Daraz.pk by calling +92 21 111 132 729 phone number 795 795 users reported that they have successfully reached Daraz.pk by calling +92 21 111 132 729 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +92 21 111 132 729 phone number 366 366 users reported that they have UNsuccessfully reached Daraz.pk by calling +92 21 111 132 729 phone number37%Confidence scorePakistan+977 980 129 2929+977 980 129 2929Click up if you have successfully reached Daraz.pk by calling +977 980 129 2929 phone number 98 98 users reported that they have successfully reached Daraz.pk by calling +977 980 129 2929 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +977 980 129 2929 phone number 53 53 users reported that they have UNsuccessfully reached Daraz.pk by calling +977 980 129 2929 phone number30%Confidence scoreNepal+95 997 014 0004+95 997 014 0004Click up if you have successfully reached Daraz.pk by calling +95 997 014 0004 phone number 13 13 users reported that they have successfully reached Daraz.pk by calling +95 997 014 0004 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +95 997 014 0004 phone number 21 21 users reported that they have UNsuccessfully reached Daraz.pk by calling +95 997 014 0004 phone numberMyanmar+95 997 016 0006+95 997 016 0006Click up if you have successfully reached Daraz.pk by calling +95 997 016 0006 phone number 11 11 users reported that they have successfully reached Daraz.pk by calling +95 997 016 0006 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +95 997 016 0006 phone number 18 18 users reported that they have UNsuccessfully reached Daraz.pk by calling +95 997 016 0006 phone numberMyanmar+94 117 575 600+94 117 575 600Click up if you have successfully reached Daraz.pk by calling +94 117 575 600 phone number 24 24 users reported that they have successfully reached Daraz.pk by calling +94 117 575 600 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +94 117 575 600 phone number 24 24 users reported that they have UNsuccessfully reached Daraz.pk by calling +94 117 575 600 phone numberSri Lanka+49 15 792 373 184+49 15 792 373 184Click up if you have successfully reached Daraz.pk by calling +49 15 792 373 184 phone number 343 343 users reported that they have successfully reached Daraz.pk by calling +49 15 792 373 184 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +49 15 792 373 184 phone number 107 107 users reported that they have UNsuccessfully reached Daraz.pk by calling +49 15 792 373 184 phone number52%Confidence scoreWhatsApp / Pakistan+977 980 129 2930+977 980 129 2930Click up if you have successfully reached Daraz.pk by calling +977 980 129 2930 phone number 34 34 users reported that they have successfully reached Daraz.pk by calling +977 980 129 2930 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +977 980 129 2930 phone number 32 32 users reported that they have UNsuccessfully reached Daraz.pk by calling +977 980 129 2930 phone number3%Confidence scoreViber / Nepal
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Daraz.pk emailscustomer@daraz.pk100%Confidence score: 100%Supportmasood.ahmed@daraz.pk99%Confidence score: 99%
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Daraz.pk address6/A, Executive Tower, Dolmen City, Block 4, Scheme № 5, Clifton, Karachi, Pakistan
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Daraz.pk social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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