I purchased a dress from David’s bridal on March 5th. I went in for my first alterations appointment on May 17th. When I went in, the seamstress was going to do a hymn, taking the hips, taking the waist, and do the bustle. I went back June 17th. The seamstress needed to take in the waist more, and was going to cut the under skirt because the dress was very tight at the hip and the lace couldn’t lay comfortably. I go back in July 6th and the dress does not fit at all, to the point it would not even zip up. Two other seamstress came out to assist, and both deemed that the dress was taken in way too much. Unfortunately, they also can do very little, because the remaining material was too little. After working with management, I agreed to come back the next day and they would let the dress out as much as possible. that day, they also suggested that I try on dresses as a back up plan. However, when I came back the next day, the dress still does not fit and is horribly tight. The point that it leaves marks on my skin. I was able to find a dress in my size. And my measurements were taken again. I did not change sizes, I have been a size 6 since I bought the first dress, and since I was measured for the second dress. David’s bridal has only responded by saying they were transfer the alterations and give 20% off another dress. However the concern here is I spent $1399 before taxes for dress one, plus an additional $480 for the alterations and $90 for the underskirt. All in amount of $1969 before taxes. If i have to purchase the other dress that they have in stock it’s $1399 ($1259 with the discount). All in of $3228 before taxes I should not have to give this company another $1259 for them to make their mistakes correct. I didn’t not alter the dress, they did, and it never left their store. My size did not change either. The seamstress made a mistake, David’s bridal needs to fix it and not at my expense of $1259 dollars. Also my wedding is in 45 days….
Desired outcome: A refund of my original dress since it’s damaged and unusable ORAt MINIMUM a 50% credit towards a new dress