Dell
Reviews and Complaints

Dell is dishonest and considering the economy they should not be able to fleece us this way! I've found a movement against Dell on several sites. The best site is getsatisfaction.com because I think so many are outrage about a design flaw in a Dell laptop component that there may be some type of class action.

When enough people learn that they spent $$$ and bought new Dell products to replace components Dell KNEW had 'serious design flaws'... Dell will be required to notify affected customers and do a recall. I'm sure it will make significant news as the number of systems Dell has implemented this dirty trick on is very large!

Dell inspiron 1750, same thing, broken only months after warranty! I 'm shure it's a scam

Dell is running a battery scam and it's too bad. My Dell was an awesome computer until the msg popped up telling me to go to dell and buy a new battery. Now it doesn't hold a charge, and I'm looking to buy a new laptop. I tried buying a new battery but it only lasted 2 weeks and the same thing happened. Never again a Dell. |They got greedy and tried to get an extra 100$ out of all their clients. Now they're losing out on the 1000$ I'm about to spend.

I've had my laptop for just over 4 months and my battery suddenly went to the gutter. It had been working just fine managing to power my laptop for about 2 hours and then one day a message popped up saying I needed to buy a new battery from Dell. The life of the battery instantly dropped to about 15 minutes and now will not charge over 23%. My mom has had her Dell laptop for 4 to 5 years and it has never had a problem like this, perhaps she bought her laptop early enough she missed the scam.

I recently bought a Dell Mini 1012 and now I'm worried that I bought a piece of garbage! Just waiting for the battery to die!

I have an Inspiron and the same occured with me (within 3 months after purchase, the battery wouldn't hold a charge). I could have called but I've had enough experience with Dell customer service to know what a nightmare it would be so I just plug it into the wall every time I use it. What a shame. I once swore by Dell but their customer service has really gone to the dogs. I'll never purchase anything from them again.

I have two dells and the same thing happened to both computers. 13 months and both batteries went dead and then a funny thing happened all of a sudden one of the laptop batteries started working normal fro 2 months ... perfectly normal. Batteries don't fix themselves when they go bad they go bad and that's it. The only thing I had done to the computer was run a registry repair wizard due to I was having some problems with the computer and all was good. that is until restored my hard drive last night and now all of a sudden after the battery working normal again the battery is amazingly bad ... this is ### ! Dell is running a scam and should be sued for fraud!

Dell was found guilty on May 27, 2008 of fraud, false advertising, deceptive business practices and abusive debt collection practices in a case brought by the New York attorney general.
The Albany County Supreme Court found that Dell deprived customers of technical support that they bought or were eligible for under warranty in several ways, including by requiring people to wait for very long times on the phone, repeatedly transferring their calls and frequently disconnecting their calls.

Dell also often failed to provide onsite repairs for customers who bought contracts for such support and often blamed software when hardware was actually the problem, the court found. The company also sometimes refused to offer support when a support contract ended, even though the user had first complained about a problem before the end of the contract. Subscribers to a "next-day" repair service sometimes waited as long as a year for support, the court found.

Dell and affiliate Dell Financial Services also advertised special no-interest financing, but denied almost everyone those terms. It often sold customers products without informing them that they didn't qualify for the special financing terms and then charged them interest rates as high as 30 percent, the court said.

Dell and DFS also often incorrectly billed people for cancelled orders and for accounts they didn't authorize. The companies then harassed the people for payment, using illegal billing and collection practices, the court said.

I am being charged an outrageous interest rate of 30% apr. When I signed up for the "Dell prefered account" the ripp-off interest rate was never disclosed. I have request a lower interest rate from DFS and was told by their reps that my interest rate would be reduced down to a normal rate. But as usual DFS reps lie through their teeth and I am still being RAPED by DFS and their outrageously high interest rate (no matter how good a customer I am or have been for the past four years!)

I recently purchased two items from Dell online, a DLP projector and a XPS laptop. The purchases were made separately, but both appeared at the same time on my Dell bill that was mailed to me. The laptop had a no interest for 12 months promotion, whereas I'd would not have to pay interest at all if I paid it off completely before the promotional expiration date. A minimum monthly payment still would apply for the laptop. The projector had no such promotion and would require immediate payment in full to avoid a finance charge.

My plan was to pay the full balance that was due on the projector and to pay the minimum required payment towards the laptop. My worry was that they'd credit the payment towards the laptop first, then what was leftover towards the projector. After reading a note under the Finance Charge Summary section of the bill, I was sure all would go fine. It stated' PAYMENTS ARE APPLIED FIRST TO MINIMUM REQUIRED PAYMENTS WITH EXCESS TO CREDIT PLANS IN ORDER OF PROMOTION EXPIRATION DATE.

There actually is a column that lists the Promotional Expiration Dates of the different plan types. The projector (REGULAR LOAN) was not a promotion and it did not have an entry in the PED column. The laptop had a date approximately 12 months out. In my logical-thinking mind, I assumed that after both minimum payments were credited, the rest of my payment would go towards the projector and it would be fully paid for.

I scheduled an electronic payment and it was credited to my account. Unfortunately, my worst fears were realized, the excess payment was credited to the laptop, THE ACCOUNT WITH 12 MOS NO INT. Needless to say, I was fuming. I immediately got on the phone to India to straighten it out. I was assured that it would be resolved and my payment re-credited to the correct plans.

What really upsets me is how incompetent companies can be. Do they pull these kind of stunts on purpose? I'm starting to think so. With the order in which they credited the plans on this last bill, I would've had to COMPLETELY PAY OFF BOTH PLANS to avoid a finance charge. So much for 12 MONTHS NO INTEREST.

Don't assume they're not ripping you off.

My point is Dell (DFS) reported inaccurate information. A charge-off means the balance was written off and never recovered. This is not the case. They got their money.

05/16/2013 - Dell rebutted my complaint to the Better Business Bureau with false information regarding payments. I responded by rejecting their response and included several pages of documentation refuting their claims.

Stay tuned...

Dell refuses to remove derogatory information from my credit report, even after my paycheck was garnished for $800 per month for four months and paid in full (via judgment) on April 27, 2012.

All three credit reporting agencies show an unpaid balance of $2713 owed to Dell, which they incorrectly reported as a charge off that was written off. For example, the Experian report reads, Status: Account charged off. $2, 713 written off.

This is not an outstanding debt! I paid Dell back every penny owed, via garnishment, plus attorney fees, and they refuse to honor my repeated requested to remove this damaging information from my credit reports.

I am soooo happy I came across this posting! My initial goal was to pay off the promotional amount to avoid the interest. DUH! After reading this posting, I realize that it makes much more sense for the larger payment to apply to the non-promo item. I reviewed my statements and from May until now (Dec 09) the balance on my non promo item has decreased by a whopping $36! The minimum payment is about $19 for both items now. I will be callling them to straighten this out and re-apply correctly - Thanks again for the insight!

I too am being raped by Dell. They are rude and unhelpful as well. I have 3 other CCs that actually LOWERED my interest rate by at least 10% and one of those was AmEx which we all know is the devil of CCs. So if AmEx can lower my APR by God Dell should be able to. I want to just stop paying them and let them screw themselves although I would lose huge as far as my credit goes. Ugh. My balance actually has increased over the past 2 months even with payments made on time. I'mnot sure what is going on but no one seems to be able to help me or care.

They'll do absolutely anything to make a buck or save a buck. They hired, for security at their plants, the same company that was in charge of airline screening where the 9/11 hijackers got on their flights.

Dell Financial Services make their profit through bait and switch schemes.
While DFS was auto debiting my checking account at $100.00 a month they were at the same time charging a $35.50 late fee! The executives in cooperation with Dell have no morals. They have already lost millions in class action law suites. Which only makes a small dent in the huge profits they make with their schemes to rob people of their money. Jesse James was more honest than Dell and DFS, at least Jesse wore a mask and you knew what was coming. What is sad, is that no one will ever do anything about these people. It will continue because there are too many people willing to just pay up and move on. I caught them before they actually received any money from me. I paid off the principal and they have been bawling ever since for their con money, but they will never get it. Keep the calls coming Dell, that's what I live for. Each time the phone rings that cost them another dime somewhere. Ok, sorry, I'll snap out of it. Dell sucks.

My wife sends a payment of $200 monthly to DELL FINANCE. However, the payment required is $50 a month. We get calls daily from Dell Finance harrassing us about a delinquent payments, daily. How is this possible?

Dell had in 18 months charged us $585 in financial charges on a computer of $965 . Check dates on checks sent out and there was 10 days or more from the record date at Dell, so it looks like Dell was holding check payments back, so they could put in late charges of $35 a wack. Pay on line and there was a $10 fee for that too. Is there any class actions on Dell Finance or State investigations? Dell computers are OK, but Dell finance is a Scam and I would never ever recommend using Dell Finance again.

I know this is a old post, but if I found it others will...This is how dell finance operates. They go thru the phone book listings looking for anybody with the persons last name and calls them. And they will call you 10 times a day, even after they say you will be removed from their list.

Dell finance is border line criminal. There is a solution for anybody in this situation that dell does not want you to know about. According to the fair debt collections act that is law, you need to ask for their mailing address. Then you mail them a statement to stop calling your number. By law, they have to stop calling you. Make sure you send it to them certified with signature required. make copies of what you send to them.

If they call you anymore, then you goto the website of the government and file a complaint against them. They have to stop all calls if you send them the letter. Heck, according to the law, the person that owes them the money can also send them a letter and they have to stop calling them also.

But let it be known that dell finance is border line criminal, they will lie to you. I used to deal with them, thankfully not anymore. Because of dell finance, I do not and will not buy anything from dell in the future. Something I think dell needs to pay attention to. The company they are doing business with for financing is chasing customers away.

I am writing to express an alternate view of Dell. I bought a laptop from Dell 3 years ago. About 6 months after I got it, the charger stopped working. I called Dell and they sent a new charger to me, without me having to send back the old one. Personally, I have only had good experiences with Dell. My laptop is still going strong.

I bought a dell streak 5 on month of february 2011. From last one month my ear piece is not working. I have did spent more than 3 hours in international calls but no guidence from dell tecnical support team. No idea how it will get repaired.

If you expect excellent customer service then DO NOT buy a Dell.

Dell is the worst company I have ever dealt with in my life. The customer service is the worst! I've had nothing but problems with them from day one. I get more computer support from my internet provider than I do from Dell. I get so mad and frustrated because there is nothing I can do about it. I've logged complaint after complaint and I get nothing in return. I've had screaming matches with the customer service agents on numerous occasions. I can't stress this enough.. If you are expecting good customer support then DO NOT BUY A DELL! I wish I could stand on a mountain top and scream this to the world..

I strongly agree! I will never ever ever buy a Dell Computer again. Their customer service is horrible! I purchased a 4 year warranty for my laptop. My laptop continually over heats. I had the repair people come to my house on different occasions but they didn't fix it. The overheating cause my hard drive to crash, it's so hot you don't want to touch it. The customer service people say that I have to pay for memory retrieval even though the over heating, defective hard drive cause the memory loss! These people need to get a clue. They insist that I have to pay. Horrible horrible service. I do not recommend them to anyone.

I am on the phone with Dell now trying to get a manual or at least a quick set-up document. My laptop arrived today with neither. They told me that because they are "green, " they don't send them out anymore. Translated: it cost too much.

They told me that I can go online and download the quick set-up... only 66 pages. So, let me get this right. Dell is green, but the customer can download and print the manuals at home or office. I just told the agent that I'll just send the laptop back. He then proceeded to tell me how I can send the laptop back. Is this a great company or what?

NEVER DELL AGAIN!

I am in Australia and have had the same experiences, DEll is disgusting and incompetent.
I am still waiting for my delivery after being given 3 different delivery days and no show!
The courier says they need an email from Dell to release my laptop...now after reading all these complaints I am worried the bloody lap top will be a dud anyway! I can't get them to release it from the warehouse ...why I don't know! and yes I have been hung up on and lied to on all occasions...I have been in tears on the phone and really distressed and no one gives a ###...I ordered my lap top as I am going away and gave them plenty of time it is now two weeks after the estimated time and I am an hour from the warehouse where my goods are and they won't release them! help ...how can they do this type of thing...someone has to legaly deal with this [censored]ful mob...imagine old people ordering off the net and being treated like this...how distressing for them...someone do something.

NO ONE BUY FROM DELL..EVER BE WARNED!

Everything everybody has mentioned up above has happened to me. Dell is the greed of todays world! They stick it to you because they know they can. I cant mention how many times i get hung up on after waiting on the phone for an hour to get a supervisor. This company seems like they are running a scam and they are a major computer company. It unbelievable.
I had an lemon that was a dell inspirion saved my money for a year just to get this Laptop and it literally falls apart. They gave me the run around until the warrant was almost out. this went on for almost a year then they replaced it with a refurbished Studio 1555. Well guess what? this one is just as ### and oh know i dont have a warranty to cover anything. So thanks Dell for taking a poor students hard earned money he has saved for a year and giving him the shaft with a piece of ### computer.
I am determined to find a legal way to pursue this. I don't live far from austin texas, so I am going to go picket out front of there office if anyone would care to join or help start some kind of petition. If you are as angry as I am you can email me at stewsuthcliff@hotmail.com. I need some signatures.

I agree, I called yesterday to ask a question and get some information about a
network information cardd for my dell computer. I got nowhere because each time I
opened my mouth, support wanted me to pay $49.00 for a service warranty. I told them I do not want to purchase anything .
Customer service reps. do not understand English. I asked to speak with a manager, thinking I would get someone that spoke English, WRONG!
I will never buy another Dell Computer, or recommend anyone else buy your products.

I hate DELL ... they are the worst company ever... especially if you get stuck in their India support center... they won't connect you to their Texas office.
The sent a refurbished laptop that was all scratched up that locks up every 10 minutes.

I HATE DELL... I have they declare bankruptcy soon.

Agreed! Dell refuses to remove derogatory information from my credit report, even after my paycheck was garnished for $800 per month for four months and paid in full (via judgement) on April 27, 2012.

All three credit reporting agencies show an unpaid balance of $2713 owed to Dell, which they incorrectly reported as a charge off that was written off. For example, the Experian report reads, Status: Account charged off. $2, 713 written off.

This is not an outstanding debt! I paid Dell back every penny owed, via garnishment, plus attorney fees, and they refuse to honor my repeated requested to remove this damaging information from my credit reports.

Do not do business with Dell, Dell Financial Services or WebBank/DFS...Ever!

I had the same problem with Dell. I was asked to give them my service tag number and when they saw that it was still in service. I asked do I was to pay an extra $18.00 to speak with an American? Dell is a rip off computer company and if all people stop buying their crap computer they will go out of business. To make matter worse, when then sent me the replacement part it was recondition. That means someone else had this HD and they think its ok to send it out. Now when you buy a new Dell they will ask you do you want extra or extended service for the product, but when you call you will someone from India.

I am having the same problem with DFS...Last week I was approved with a line of credit..but once I was transfer to the verification department this is when my trouble started..They could verify my identity and as of today I am still waiting for my order to process...my order is still on hold ..I call the credit bureau DFS ran an inquiry on me...I told DFS I can fax or scan a copy of my driver's license they said no...have anyone received the letter yet explaining the instruction to get this issue solve. I want my order to process

I agree. I don't understand how this company gets away with everything they do. If you try to call their customer service about anything, and you are even lucky enough to get someone that you actually understand, they will literally lie to you and tell you that there is no problem and that the order will be shipped, only to be disappointed when you check your order status and it states: DELAYED or CANCELED. And if you try to call the financial department, they can't even give you a REASON for the hold that was put on your account. One lady even told me that it is random. Why should I be punished for trying to use my OWN IDENTITY. Still waiting on this "letter." I also see that someone had the similar problem where they didn't even TELL ME that the order was canceled. I had to log on to check the status only to find it so. This company is ridiculous and would be better off run by 5th graders. Does anyone else have that helpess feeling when you call Dell like NO ONE CAN HELP YOU?

I recently placed an order totaling 6k through Alienware I now find out part of dell or at least their titanium account is through dell financial. Was told order was on hold waiting id verification. To be honest I hate Dell with a passion. I have an XPS M140 laptop and my wife a desktop once out of warranty they are completely useless and a pain took me 3 weeks to get one set of recovery disks mailed out even after I told them I had no problem paying for them. So here I am having to deal with them again. I check my most recent order and found that it was in verification. 2 days later it was still in verification. So I called and was told that they had sent a letter and that I would have to wait for the letter to arrive before they could proceed with building and shipping my new computers. I have been waiting 3 days now. I googled the verification process to see if I could find out more about it and how it works to try and speed things up once the letter arrives. from what I have found if Myself and my wife didn’t love the new computers so much I would just cancel the order. Truth be known I would have canceled it for no other reason then that dell was involved. How they are remaining in business is beyond me at this point. I'll repost once I receive my letter hopefully in 2 or 3 days and I was told it should take no more then 5 to 7 days to arrive.

yep! nothing new! They've done the same to me several times. I just found out about 30 minutes that they canceled yet another order. Yet, I've bought & received 2 laptops from them in the past 3 weeks. This was the 3rd one & it got canceled for no apparent reason.

On one occasion they canceled it because of the payment method, so this last order i paid through one of credit cards, no go. On another occasion they told me it was because of verification. Mind you, this after I've purchased & received merchandise at a cost of about $10, 000 in less than a year. Yet, they still feel the need to verify my identity. It's ridiculous. I for one have had enough. I won't be purchasing anymore Dells for myself or clients. And I won't be recommending them to friends or family either.

I'm so upset by the way they treat loyal customers that I am also going to be filing a complaint with the BBB.

I understand your frustration. I am going through the same problem with Dell. I had orederd a TV and some other stuff only to have my order canceled. I called the verification dept and they were not able to verify my identity. They said a letter was mailed out with instructions on how to release the hold from my account. It has been a week and no letter yet. I hope I get something soon. I will let you know the outcome.