Dick's Sporting Goods’s earns a 1.9-star rating from 193 reviews, showing that the majority of sports enthusiasts are dissatisfied with gear and apparel.
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Total customer ignorance!
I set up a 'Wish List' on Dick's Sporting Goods website, supplying my real e-mail address but making a point of un-checking the boxes that would sign up for what amounts to spam. I then printed out the wishlist and went to the brick-and-mortar store in Christiana, Delaware to look for the items that I found online. This has prompted two complaints regarding this company and their business practices.
Complaint 1: This has to do with the online version of the business. Even though I specifically UN-checked the opt-in boxes, I *still* ended up on their e-mail list. So, I tried to unsubscribe. At the bottom of each e-mail is a link to click to unsubscribe. Clicking on this link takes you to a webpage that states you have been removed from the list but that it will take two weeks to fully process. I did this no less than five times in that two week period. After two weeks passed, I called "Customer Service" and spoke with a real, live person who said that it would take two weeks. I waited *another* two weeks, again clicking the unsubscribe link multiple times, and called "Customer Service" a second time. The rep who answered stated that she would remove me herself. I then asked for the phone number and/or e-mail address of the Information Technologies department, but was told the only way that I could contact them is through an online form. The rep suggested that I double check my "account" to verify that the boxes are unchecked (they are). While I was there, I changed my e-mail address to a ficticious one. In response to that, I got a confirmation e-mail that my address had been changed and it was sent to my real address! I then found the Helpdesk form on the website and filled it out, but received an automated reply to call "Customer Service". This morning, I received yet another piece of spam. I did receive a response to the online form, but one must change the subject of the e-mail in order for a real, live human being to read it. For those who need it, send an e-mail to [protected]@dickssportinggoods.com and put "Customer Service Follow Up." in the subject.
Complaint 2: This one involves the brick-and-mortar store. Armed with my wishlist printout, I walked into the local store in search of two pairs of shoes. Neither brand was carried in the store let alone the specific model. I picked out two different pairs, one costing $80 and the other costing $120, and proceeded to wait in a conspicuous spot for the attention of a sales person. Apparently this was the day that half of the high school soccer team needed new cleats, and both sales persons were busy. One would think that the manager would discover this and send more people over to help being that there were no visible customers in the rest of the store. Not. I stood there for a full twenty minutes being ignored. I put the shoes back, never to return again.
After these two experiences, I will never shop at Dick's Sporting Goods again and I will warn all of my friends to avoid doing so as well. I got MUCH better service from www.shoebuy.com who had both the brand *and* the model I wanted and delivered them to my door in less than one week.
Leigh
Location: Online as well as Christiana, Delaware
Dick's Sporting Goods Reviews 0
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Dick's Sporting Goods Contacts
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Dick's Sporting Goods phone numbers+1 (877) 846-9997+1 (877) 846-9997Click up if you have successfully reached Dick's Sporting Goods by calling +1 (877) 846-9997 phone number 0 0 users reported that they have successfully reached Dick's Sporting Goods by calling +1 (877) 846-9997 phone number Click down if you have unsuccessfully reached Dick's Sporting Goods by calling +1 (877) 846-9997 phone number 1 1 users reported that they have UNsuccessfully reached Dick's Sporting Goods by calling +1 (877) 846-9997 phone numberCustomer Service+1 (866) 677-4771+1 (866) 677-4771Click up if you have successfully reached Dick's Sporting Goods by calling +1 (866) 677-4771 phone number 0 0 users reported that they have successfully reached Dick's Sporting Goods by calling +1 (866) 677-4771 phone number Click down if you have unsuccessfully reached Dick's Sporting Goods by calling +1 (866) 677-4771 phone number 2 2 users reported that they have UNsuccessfully reached Dick's Sporting Goods by calling +1 (866) 677-4771 phone numberCustomer Service
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Dick's Sporting Goods emailsdickssportinggoods@yahoo.com100%Confidence score: 100%Supportewaelchi@green.info100%Confidence score: 100%Support
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Dick's Sporting Goods address345 Court St., Coraopolis, Pennsylvania, 15108, United States
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Your website page for returning online items has been down for a few days.
Store manager is so rude not even talk properly.
He think he own the property.
Both bottles containing 3000 bb's were in delivery box opened & dumped out. Pellet gun & holster were included and fine as ordered.
Hello,
I´m sick and tired of my mail box being inundated daily by adverts/offers from Dick´s Sporting Goods. I live across the pond and I´m not interested. For Data Protection Laws I can´t contact their Customer Service via internet. I´m at the end of my tether. Please do s´thing!
Thank you
I just saw a commercial featuring Nike and other slave labor products from slave labor countries that they are putting on their shelves. If the civil war was really about slavery, this would not occur. Buying these products from these slave nations only keeps the slavery alive. Disgusting.
I chose to shop at Dick's for tennis shoes because I had an internet coupon for $10 off $50 purchase . When presented at register was denied . Cashier asked 'someone', who I don't know or what said. I wouldn't have shopped without coupon . There wasn't any explanation or apology. What happened to satisfying customer ?
There was a cashier named Rebecca working this evening when I went in to turn something with a friend of mine. She was very unpleasant, very rude, and rolled her eyes at my friend when she was explaining what she wanted to return.
Dicks Sporting Goods - Your decision to stop selling firearms in Florida announced today is a liberal sell out.
I have destroyed my Dicks Credit card and will take my business to your competitors.
You liberals will learn NOT to threaten the patriots of this republic, one dollar of profit at a time.
Upon returning a mouthguard which didn't fit quite right, Jodie at the McHenry location was incredibly demeaning and rude. I was unaware this was an unreturnable item, and would have gladly been told just that without an extremely offensive attitude. This employee made me feel belittled and has shaken my loyalty to Dicks Sporting Goods.
I will never spend a dime at Dicks! I went to test a product I saw on Dicks website, drove the 20 miles to find out it is only offered online! Nothing on Dicks website made me think it wouldn't physically exist at a store. I was told by the manager that I should have called first! Talk about lame! Then I searched the store 3 times trying to find my boys who happened to be putting in a side room. When a clerk asked me if I needed help and I told him I couldn't find my kids, his unconcerned reply was, "I don't do domestics." There's plenty of decent sporting goods stores out there, please don't shop at Dicks!