Dick's Sporting Goods
Reviews and Complaints

I went on a Sunday with my kids to get baseball cleats, baseball pants and batting gloves for my son. I also took my daughter to get her a new pair of running shoes. After we found what we needed we went to the check out where we approached the counter. I put my things on the counter and gave the cashier my "coaches coupons". This is a progrm Dicks does for the coaches. Well little did I know or look at the coupon but its not good for anything. After alls said and done I got $3 of of $125 worth on merchandise.

Back to the customer service issue. I was never greeted and when I tried to ask questions about the coupons she just kept saying they want work on that. I told her I guess they just weren't good for anything in the store and she said I guess not. I crumbled the coupons and set them in front of her. I gave her the money to pay for the products I bought and she would not put the change in my hand. She laid the change on the counter then walked off. I told her to call the store manager. She called over the intercom and said a manager was needed at customer service. The young guy walked up, shook my hand then I told him my issue. While talking to him I noticed he did not have anyhthing on telling me who he was nor anything to idenify that he worked at the store. He then made the statement that the coupons were only good for the cheap stuff in the store.

I can say "Thanks Dicks Sporting Goods for looking out for the teams and coaches in the community, we thanks you for the worthless coupons"! I will make one promise and that is I will never step foot in a Dick's again nor will my family.

I decided to purchase a shotgun at dicks. I filled out the paper work for a background check. I shouldn't have had to do that to start with because I have a carry permit but the salesman said it was store policy. He came back and said the computer system was down and that it would take a couple days and he or someone from the store would call me when the background check was approved. I waited Two weeks then gave up. during this time I purchased another gun at a local gun store in my town. ( it took 5 minutes and no background check, since I have a carry permit). I waited another week and went to Dicks today. I asked the clerk to check on the status of my paper work. He said he couldn't find it and that it probably had been shredded. This Kid was the worse sales clerk I had seen in a long time, terrible attitude and acted like he would rather be somewhere riding a skate board than working a real job. (very immature and unprofessional) I thanked him for keeping me informed on the status of the background check. And informed him that they just lost a customer. I purchase a gun last year at walmart, before I had my carry permit. it took a total of about 15 minutes for my background check and purchase all total. Apparently Dicks doesn't care about selling guns at all. If they did, they would not require the background check for people who have already been through one. Not too mention the fact that they couldn't pick up a phone and keep me informed about the progress of the background check. Dicks could have made an easy sale, even after waiting a week I was still will to make the purchase. but after three weeks and no phone call plus missing paper work, and the attitude of the clerk, I'm finished with Dicks. I have friends who have had similar experiences at this same store In Cumming Ga. Glad I'm not an investor in this company!

ONE of the worst places to shop in the world. The "kids" know next to nothing, except where to point and the management seem even younger and less educated than the workers. Did they go to the local grade school for recruiting? I will NEVER shop at this so called joke of a store. Hint: try hiring people older than 18 next time to run your business, or at least someone who is mentally ready.

I was in your Burnsville, Mn. store on 2/12/09 and made a purchase. The cashier highlighted on my receipt I can go to dickssportinggoods.com/feedback and redeem a $10 off your next purchase of $50, I am unable to find that site, second back some weeks ago Mr. David Terry in the Burnsville, Mn. store told me to put in a application for employment because of my golf background. I wasnt sure if my application went thru ok so was instructed to talk to Shelia Steel in the Burnsville store she mentioned some problems with your computer system. A week or so went by I called her again she said to talk to a gentleman with first name of Phil store mgr I think not sure he was to call me back never heard from this Phil.

I purchased an ellipitical from Dick's in Aug. 2008 and I bought a 'no sweat warranty' also. The machine broke down in November, a few days after the 90-day return policy expired. It's now Febryuary and my ellipitical still hasn't been repaired. Dick's and their warranty company are extremely incompetent. Their service technician was unprofessional and they have shown no urgency or displayed any type of regret for failing to service my machine. I would never buy from Dick's anything that can break down.

The ads say that if you spend $300 you will get a free $150 cash card. THIS IS FALSE. It is NOT a CASH card, it is a Dick's gift card (only good at Dick's.) Very misleading wording. They shouldn't be allowed to call it a cash card. They should say it is a Dick's GIFT card, because the card is only spendable at Dick's.

The cashier told us that they used the term "cash card" because it has an expiration which gift cards don't have. They should have said it was a gift card with an expiration.

That expiration is... wait for it... wait... January 31, ... 2011 ? 2012? NO... it expires the end of NEXT MONTH!
Wow!

In other words, they mean:
If you'll spend $450 at our store before January 31, 2010, we'll give you $150 back. That may be a good deal if you buy a lot of sporting goods and clothing, but they should be HONEST with the public!

***'s Sporting Goods uses misleading wording in their advertised specials.

The ad says "buy one - get one" elsewhere it says "50% off". This led me to believe that if I bought one I would get the second one free which would be a savings of 50%.

Why do they not word their ad to say buy one - get another one ( or second one ) for half price, which is what the cashier and the store manager told me that is what the ad meant ?

The wording was not continuous between buy one - get one and 50% off.

The manager was very rude and curt when he talked down to me.

I won't say I will never shop there, but I will never trust their ads .

As for the managers attitude, I think that came from the fact that I was not the only one complaining about the advertised special.

I finshed working at Dicks Sporting goods on August 1 and it is now almost December and I still have not received my last paycheck. I stopped working due to a move and they have told me on THREE separate occassions that they are mailing a new check. Now my messages to managers go unanswered and I just spent 15 minutes on hold and the manager never took my call. I hope corporate shows more responsibilty in answering my messages, but we'll see. And as a former employee I witnessed many of the issues described below and it was rather upsetting.

I recently purchased a treadmill from Dick's at full price, only for them to deliver me a used floor model, and try to pass it off as new. The delivery men slipped up and told me it was the floor model. They went further to say that this was not the first time this had happened. They refused to take back the used treadmill which had now been set up in my bedroom saying they had other deliveries and no room on their truck. After contacting the store I was told that it was on the receipt to deliver a floor model. I stated that I had a copy of that order and no where on it does it say that, and pointed out that I paid full price. The manager's story then changed to say that the delivery men requested a floor model. It was agreed that for my inconvenience I was to choose another treadmill of my liking in replacement at no extra cost to me. When I went into the store the manager changed his mind and told me he would get fired if he did that and offered me only one other model. When I became upset that they had encouraged me to come to the store under false pretenses, I was told to leave and never come back. They have not sent anyone to pick up their used treadmill and have not returned my money.

The ***'s sporting goods store in Saginaw mi. Is refusing to honor coupons that were e mailed to it's customers. The manager told me she had no idea where it came form and thaey were not going to accept them. Even thought there was a scannable bar code on it. I explained it was e mailed to me for my rewards card with their company and she told me sorry too many scams out there I will not accept this coupon anyone could have made this. Tried to explain again ti was from their company she said too bad. I explained I was pissed off and would not be shopping there again because I didn't understand at all how they could nat accept a coupon from their company she didn't seem to care. I called the number in the e mail from this coupon and was told they had no idea why the store would not accept it and that they had not heard from anyone else. she said there was nothing she could do about it accept send me another one and she gave me a phone number for her corprate office which of course wasn't open.

Yesterday I went into the Dicks Sporting Goods Store on East Washington Street, and talked to a gentelman in a blue shirt about a pair of Nike shoes that I purchased on 7/19/09. I explained to him that I hardly even wore the shoes, for the most part they had just been in my closet. But I went to put them on a couple of days ago and the inside sole felt strange and uncomfortable. The sole rippled up and no matter how I tried to reinsert it, it didn't feel right. I explained that I didn't keep my receipt or the box as I had no intention of bringing them back. I never expected to have trouble with them. I said I didn't want a refund that I just wanted to bring them in and exchange them.
He told me it would be no problem that they would exchange them for me even though I didn't keep the receipt and to just bring them in.
So the next day (today) I took them back for an exchange. I breifly talked to someone in a green shirt and asked to talk to a sales person with a blue shirt as I understand they take care of problems. So as I was waiting for a blue shirt person to take care of me, I noticed him talking to a lady in a blue shirt. So walked over toward them to explain my situation. As it turns out this lady was a manager and refused to exchange my shoes. She immediately wanted to know the name of the person I talked to the day before. Well how the heck would I know. I didn't ask him. It didn't occur to me that there would be an issue. Well needlees to say I was treated like dirt. This lady made me feel like a liar and a theif. It's not in my nature to get angey or insult anyone in anyway. But I got pissed and told the lady so. I mean I have worked in retail management myself for 30 years and I know you do not treat customers the way this lady treated me.
So I ask for her supervisor's name and number. She gives me the customer service number. I come back home and call it but it is closed. I call around a couple of other Dicks Sporting Goods Store and they said that she should have given me in store credit. That I really didn't have to have my receipt. Well I do question the receipt thing. So I look up the receipt on my credit card purchase and take a copy of it back into the store for the exchange. I see this store manager on her way out and told her I copied it. She seemed to ok with that but still had an attitude and gave a discussed smerk. Well I know I was not so nice because they inconvienced me. To top it off I was sick today so I'm sure I had an attitude as well to be perfectly honest. Anyway there was the nicest little young girl who waited on me after that. So I don't want to complain about her. She was kind and professional like.
But when I went up to customer service to do the exchange, they had to call another manager upfront because they didn't know how to do the exchange. Even he started to question me about what the other manager said and ask me what she said how to handle it. And then turns around and says that he was there when I talked to the lady manager. I asked him "what are you saying, you won't exchange it?" He said he would this time, like he was doing me a favor. I wanted to say my spending a lot of money in there store is doing them the favor. Then he started to tell me for future reference, well I stopped him in mid sentence and said "In the future I will never shop at a Dicks again." I will take my good money elsewhere.
Now I don't want to complain about all Dicks, the one in Nobblesville when I called them said they bend over backwards to make their customers happy and would be glad to exchange them.

I and my family have spent a lot of money in Dicks Sporting goods.
But never again. This was the first time I had ever exchanged anything and I'm just not accustomed to being made to feel like dirt.
This whole situation has caused me so much grief even after I showed proof of purchase.

I'm very disappointed in Dicks Sporting Goods Store.

I used a coupon at Dick's that said $10 off a $50 purchase. I had one item to return, leaving a subtotal that still was $50 but recieved a lesser amount than the tag price because they prorate items even when the coupon was off a TOTAL purchase! I feel cheated-themanager failed to even try to see a consumers point of view!v

I wanted to order a Schwinn bike from dickssportinggoods.com. On their home page, they advertise "Sign up and Save! 10% off your next online order. Sign up now". I signed up and received an email that says "Thank you for signing up to receive email offers from dickssportinggoods.com. Shop now and get 10% off your next order." There is no promotion code and further down in the email message is some fine print that says discount will be automatically calculated at checkout. The fine print also lists 30 or so brands that are excluded from the offer but Schwinn is not listed.

I clicked on the email message, as directed to get the discount, put my item in my cart and started the checkout process. No discount was applied. I called the # listed for customer service and was told the discount was not applied because Schwinn is excluded from the offer! I explained that the email I received did not include Schwinn in the list of excluded brands and the response I got was "Well the list I'm looking at says Schwinn is excluded."

I tried responding to the email so they can see that Schwinn is not listed but the email was bounced back and there is no email address listed on the website for customer service. They only offer an online form but I want them to see the email intact.

On Saturday at 11:35am, I went in to buy 2 pair of running shoes. The attendant walked up and asked, "Are ya'll just looking?" I asked the atendant where the youth sizes were and if there were wide widths for adult size Asics. He pointed across the department to the Youth section with,
"They're over there", followed by, "We only have a one wide width. There at is."; pointing at the Widw Width hang tag." He walked away. I asked waht does "bulk" mean on the label? He replied, "They're on the floor. There it is." pointing at the 11 EEEE on the stand. He continued walking away into the back room. He never returned. We picked out 2 choices in the Youth section; however, the size needed was not on the floor. The attendant never returned. 18 mins went by. Standing in the Youth area waiting for the attendant to return from the back room. There was a family of 5 in the athletic section of footware, an adult holding a running shoe from the display looking for someone to get the correct size, and another adult standing im the Women's section, waiting for the attendant. He never came out of the back room. 22 mins went by. I placed my Asics ($85) on the shelf and told my friend we were leaving this ?!%$@#! place. I looked for someone in Apparel for help. No one was anywhere to see. At the front of the store there were 4 checkout operators and at least 3 associates working on a Phillies display. We left and went to the Mall across the street and purchased $145 worth of shoes. Why have a store open on Saturday and not offer customer service? Dick's sucks! At home, I went online to send an email to Dick's to complain. Of course, I found that they do not have access on their site to customer problems/complaints, only online sales. Again Dick's sucks. As a customer, I can get even by taking my money to their competitor who cares about the customer.

The customer service at ***'s is horrible... It derives from the fact that the left hand does not know what the right hand is doing... I had to go through 2 lines just to return an item...

The greeters at the front told me to stand in a certain line, then the people at the counter told me to go to the back of the line... And when I complained, I got snide comments in return... In addition, the item I returned (apparel) had hidden stains all over it...

If you want quality sporting goods (for a cheaper price than ***'s), I suggest you shop online!

The nightmare began when I foolishly decided to purchase a bicycle for my girlfriend's birthday from www.Dickssportinggoods.com on April 16, nearly three weeks prior to her birthday party on May 2. A reasonable amount of time for handling, shipping and assembly, I thought.

I was very wrong.

The troubles began when I attempted to use the "Bill-me-later" option on your website, lured by 90 days of free interest. I had used "Bill-me-later" only a few weeks earlier to buy myself a bicycle from another sporting goods site, so I figured it would be convenient to use it again. However, this was not the case - The purchase was declined immediately, with absolutely no reason given from Dick's web site. After calling Dick's and speaking to a customer support representative who seemed to care little about his job and even less about my issues with my purchase, your rep promptly distanced himself from the issue and told me to talk to Bill-me-later directly.

After working with Bill-me-later for a number of days (with absolutely no help from Dick's), we finally got the issue resolved and the order went through. The issue was with Dick's website, which was down for some reason and prevented the order from going through. Regardless, I finally got the confirmation email from Dick's on April 23, a full 6 days after initializing the transaction.

The bicycle and all of my other ordered goodies arrived on-time a week later, around April 30. This was great, as I had plenty of time to assemble my girlfriend's bike before she got into town that weekend.

Except...the boxes that my merchandise was shipped in were nearly destroyed. The box that held my girlfriend's helmet was ripped apart and partially crushed, but fortunately the helmet was intact. Not so much for the bicycle box and it's contents, which each apparently received the same fate. The large bicycle box (which cost me around $25 for shipping!) was completely ripped open, with large gashes torn into all sides of it. There is no excuse for shipping something in this condition, especially when an object inside has so many small parts that could have fallen out.

The bicycle itself was in terrible condition. The decorative stickers were applied wrinkled and crooked, and the rubber on the handles, as well as the paint, was scuffed and marked. The pre-installed gear-shifter sat crooked on the right handlebar, totally misalligned from the rubber handgrip. The whole thing looked like it was put together using slave labor.

It also looked incredibly cheap, like a trinket from a gumball machine. This wasn't the most expensive bike available, but if I was looking for bargain basement prices and quality I would have bought a used bicycle. I expect a new product that I buy to at least look new!

All of this would have been tolerable if the bicycle had come with a seat, which it did NOT. I now had a partially assembled bike for my girlfriend's birthday with no safe way to ride it.

Upon calling Dick's Customer Service, they once again distanced themselves from the situation by suggesting I call the manufacturer, Huffy. Dick's made it clear to me that their "brick-and-mortar" locations have nothing to do with www.dickssportinggoods.com, and in fact don't even carry many of the same products, nor do they support them.

The Dick's Customer Service reps that I spoke to were completely uninterested in the fact that I made my purchase through THEM, not Huffy, and not only were they unwilling to check to see if they had another bicycle that they could quickly send me, they wanted nothing to do with calling Huffy, something that they felt was apparently was my job. Nice punishment for doing business with Dick's. They were gracious enough to give me the customer support number for Huffy. This saved me five seconds on the internet, compared to the hours of time I had already spent attempting to complete this tiring transaction with them.

The actual bicycle seat finally came about a week later. I was excited, thanks to Huffy's responsive product support. The seat matched the bike and looked decent compared to all of the other flaws and scuffs that were present from the moment I opened the box. A little tweaking here and there and some boyfriend TLC would have been just what the bike needed, except...the shipped seat post was the wrong size.

Nearly a month later and I STILL did not have the complete product that I had originally ordered from Dick's. Fortunately I was able to borrow a seat and seat-post from my father that fit the bike, so my girlfriend was able to ride the bicycle, but it still looked like a mismatched, used bike made of spare parts, and my father was now out of a bicycle seat.

I called Huffy directly (by this point it was apparent that Dick's has no interest in helping me or standing by it's products or customers) and Huffy promptly sent me out a new seat post for the second time. It arrived just last week.

Here it is, June 4th - over a month and a half after initializing this transaction with Dick's Sporting Goods, and my girlfriend STILL has not seen her completed birthday present. She will be back in town on June 21st, where she will finally get to ride her completed bicycle. By the time she does, it will have taken two full months of embarrassment, frustration, anger and an INCREDIBLE amount of wasted time to get to this point. This was her first birthday with me as her boyfriend, and due to these issues I was unable to give her a gift even worth using. This is unacceptable.

My experience with www.dickssportinggoods.com and Dick's Sporting Goods in general has been absolutely horrendous. I don't understand why I would ever do business with these companies ever again.

I bought a Mountain Bike for my sons birthday. First of all the purchase transaction itself was made unnecessarily difficult. I waited 30 minutes for them to inspect the bike, and filled out more paperwork than I have to buy a car. A few hours later when I went to give the bike to my son, I discovered that one of the tires was flat. Some inspection! Happy Birthday son, heres your bike you cant ride. I tried filling the tire but by the next morning the tire was flat again.

Two days later when I tried to return the bike, the store manager refused to exchange or refund the bike even though I had the receipt. When I insisted that I receive a new bike or refund, I was told company policy would not allow him to do that. I pointed out the posted refund policy that promises refunds with receipts. I was told they had the right to limit or refuse a refund regardless. The best they would do for me is put a new tube in the tire. No matter how much I insisted I did not trust the quality of that bike, they simply refused to refund my money. I was excited to see this store come into our area just a few months ago. I would not buy a golf tee from that store now.