Dick's Sporting Goods
Reviews and Complaints

I have been a loyal customer to Dick's as I have a large family all involved in a variety of sports...not to mention the store is in walking distance to our home. I needed to purchase wrestling shoes for my triplet sons. I had received a coupon in the mail last week, but when it came to use it I could not find it. It was a $20 off $100 which is a promotion used quite often, and I was planning to spend much more than $100.

I inquired about the lost coupon and was told she couldn't help me . ( Why it was not associated with my Score Card which seems only too logical.) When I pressed the issue I was told that the offer had expired...I continued to ask, but was told there was nothing she could do. Therefore I spent my money elsewhere. The very next day I found my coupon, it had NOT expired!

I tried to be a loyal customer, they don't make it easy!

I visited the Lynchburg store this afternoon to buy a pair of fishing shoes for my fiance. I saw that the Columbia Men's Bahama Vent shoes were on sale for 25% off. The sign was presented in the middle of the endcap. When I brought the shoes to the register they rang up as $69.99, I asked the cashier about the sign saying the shoes were 25% off. She asked if there were other shoes like it where I got them and there were several other colors, so she put the discount on them. She asked for a manager to take the discount off for her, he said that only some of the shoes were 25% off and that specific shoes wasn't. I work in customer service, and I would never tell the customer that they can have something then tell them right after that they can't.

I went into the Dicks sporting goods store located in Cedar Hill (uptown) looking for 3xl football pants. First off when you walk into the store no one greets you, secondly once I got to the football section no one came over to help. Once I found the item I was looking for I went and found a worker to ask if all the pants on the rack were clearance, I was told that the items were misplaced although there were 3 racks full of the same items. I asked since there was over 30 of the same items on the rack would they give the clearance price, I was told by Clayton, the customer support manager that they have buyers who buy for them and that they don't really provide pants for anyone over a size 2xl. Clayton had alcohol on his breath and was rambling. The only company that makes 3xl football pants in their stores is Nike. Although all the Nike pants were on the clearance or 25% off rack they refused to honor that price. In any other store if you have more than 3 items in a certain place, that shows a different price, they give it to you for that price, especially when it's a store screw up. They blamed all the misplaced pants on the customers saying that people pick up the pants and find something cheaper and just put it back, but for it to be an abundance of the item on each rack and its 3 racks, that's not customer doing. I will never go in there again and they will definitely not have any support from me. I bought my sons pants from Academy and they price matched those same pants to the cheaper price on the website.

The commercial.. The new commercial that came out no more than a week ago has my ears bleeding. It plays every 10 minutes and on every channel! If this continues, we have discussed we will be canceling our vue subscription due to how horribly annoying this is. Honestly, this business forever lost me as a customer with how bad and obnoxious it sounds. Then they have people jumping and playing on rooftops, trespassing and causing havoc. Just play it quits already and get the commercial banned. I'm ready to tear my ears off.

I went into your store on Sunday July 8th to purchase some football cleats for both my boys. Well the ones they wanted had to be ordered online, we went ahead and took care of that in store. Purchased Silver ones for my oldest Blue ones for my youngest. Awesome! Only to find out today, we only received the Silver cleats because they cancelled the blue ones. Now I have a 7 year old with no cleats for Saturdays practice. Why wasn't I told that they were out of stock the day I went to purchase them both. I went ahead and called Customer Service to let them know, only to get a it's not their fault response. SO UPSET! Only place we ever order our cleats. I'm going to have to find a different store from now on because of the Customer Service I recieved.

Hello,
Just wanted to share the terrible experience at the store in Orem, UT and my interaction with (Tyler - Sales Lead) I wanted to Return/exchange a Bike that i had purchased less then 24 hours from my interaction with Tyler. Bike was and is in brand new condition, i only took it for s ride around the neighborhood to try it out since i cant really get a feel for it riding down the aisle of a store and i didnt return it the same day because store was already closed. It took Tyler all but 2 seconds to tell me he wouldn't return it because of "wear and tear" and kept looking at the rear tire for some reason, i even asked him what he was looking at! All he could tell me is that he was told to tell people he cant return Bikes. I understand policy and I'm not looking for any kind of hand out, but its frustrating when this policy isn't explained they way it should. All i wanted to do is Buy a more expensive Bike but he wouldn't even listen to an idea of an exchange. I had spent $450 on this Bike and was ready to spend $200 to $300 more at your store. Tyler did give me the card of the Store Manager and told me he was a cool guy but probably wont do much for me. I have managed retail for over 13 years and would never treat someone the way i was treated, Tyler made me feel like i was lying or trying to scam the store and said it wasnt his problem. I even explained that the front shifter broke and i had to take it apart to fix it Myself but all he kept saying is that it wasnt his problem.
I'm usually not one to complain and much less right a review on a store, but felt it was important to talk about my experience to hopefully help other customers that might go through the same frustrations as i did.

Would like to hear from somepne just to understand why a brand bew Bike cant be returned, not a single scratch, absolutely in brand new condition!

Thank you
[protected]@gmail.com

I was at the Greenwood, Indiana store on Sunday June 3rd to purchase soccer cleats for my 15 year old son. He picks out a couple of styles and we find a clerk and I said we need to measure his foot. The guy sets the measure thing on the ground and says stand up. He glanced at it and said its a 10. He goes back to get shoes and my son says Mom the ones at home are a 10 and do not fit. Brings out 10's and I finally said we need an eleven and he proceeded to argue that it was a 10. He brings out the 11 and hands the box to my son and walks away. We waited 20 minutes and never saw this man again. I flagged down another clerk and we chose a pair. Checking out I had a 20% off coupon and the clerk had to get someone to put in a code so we could use it. Some girl comes over, leans over the counter and tries to enter her code. After two attempts she says, OH MY GOD! She must have seen the look on my face and says, I'm sorry but I was in the middle of something.
As she was walking away she says I'm sorry again. After my horrible experience from yesterday I will think twice about returning. I know that whether one person returns or not does not matter to a company of your size.

On 12 May my wife and I went into Dicjs sporting goods in Panama City Beach. Was trying on some clothes. When I went to open the door to the dressing room there was an employee named Bayle who was cleaning the room. I knocked and no answer so I went in and the door bumped her arm. She snapped at us and said can I help You? I told her that I was just going to try on clothes but I would wait. Bayle snapped at me and just said, NO YOUR FINE JUST GO AHEAD. After trying the clothes on I seen her again and I apologized yo her. She snapped at me again, stating OH NO YOUR FINE WHATEVER and walked off.
After talking to Management which stated oh well we will talk to her.
This is a tourist town but like explained to them I'm Local and shop here quite often. But never again.

• Ordered a basketball hoop and paid for delivery and setup for Tuesday, 5/8 between 3 and 6pm. Because of the window, I had to leave work early to be there.
• The guys did not show up until 8pm causing me to miss my church small group that I had committed to for the evening. After they unloaded, they realized that they had the wrong hoop so they would have to push things back until the next day. Assured me that someone would be calling me right away which did not happen.
• I checked the installation link the next day and noticed that I had another new window setup for between 3 and 6pm so I had to take off work early again to be home.
• I received a phone call from Select Express at 5pm letting me know someone was on the way (this person was also very rude but that's whatever).
• 6:30 rolled around and I had heard nothing so I called Select Express. Waited on hold for eight minutes the first call and was immediately hung up on when someone finally answered. Called back and waited for another eight or nine minutes and the same thing. Two calls and zero words spoken and 20 minutes wasted.
• I then call the store in Cumming, GA where I purchased the hoop and spoke to Susan who was the Manager last night. She said that she would find some answers and call me back.
• I received a call from Select Express about 20 minutes later and was told that he would look for answers and call me back.
• Susan from the store called me back and said that I would hear from Select Express soon, I informed her that I already heard from someone who did not know anything and all she could say was that "hopefully that's not the person who is supposed to be getting answers."
• Received a phone call from Select Express at 7:30pm where the guy told me that the technician had experienced "vehicle problems" and had been spending the last couple of hours getting his vehicle fixed so that he can make it out.
• Three guys showed up at my house around 8:10pm. At this point, I found out that the "vehicle problems" excuse was a complete lie b/c the guys told me that Select Express had them running around all over all day and that they also were having issues with them.
• Get a ring at my doorbell at about 8:45pm (after I told them please don't ring the doorbell b/c I have young kids sleeping and a dog) where I'm told that it's too dark for them to complete my hoop and that they would come back in the morning. Literally almost nothing had been done at this point. The guys also told me that they had never put this hoop together before so essentially they don't know what they're doing. I was again told that I would receive a phone call which has yet to happen.
At this point, I have zero reason to think that anything will be done correctly or in a timely manner. I've had to put my six year old to bed with tears in his eyes for two nights in a row b/c I promised him he would have his basketball hoop. I'm a fair person and I try not to set unreasonable expectations for people but my experience with your company could not be worse at the moment. I understand that you have nothing to do with this but I thought you should know what's going on at the store level in Cumming, GA and how it's turning a lifelong customer into someone who will never shop with you again. On top of all of this, I made a return on Sunday for the amount of $957.63 and I have yet to be refunded and now I'm starting to question this which is also insane.

I went to this store today to buy a few small things for my kids. I talked to an employee ( I think his name was Daniel. As we were finding the things I need more and more customers kept coming in. He signaled over the radio he needs help. Then another voice came over the radio and was yelling saying just take care of it. This employee looked so stressed and upset. He said his boss told him to go answer the phone. What kind of "boss" takes an employee out of a customer's help, all his boss had him to was answer the phone. Why couldn't he? Everytime I go in this store I have never seen this boss, I feel so bad for this kid, and yet the boss continues to do NOTHING. I am so disappointed in this store.

I never ever write reviews on anything where I do business but my experience at dicks sporting goods, yorba linda, ca. Was so terrible that I had to take my precious time to tell about how bad this place is. Dicks went in and bought out several sporting goods stores throughout the country and took them over. I have had bad experiences at the store many times but since they are the only sporting goods store in my area other then big 5, I had to visit the store. I went in with my list of 4 items I needed, 4 items that are not strange items, special items, or anything that any sporting goods store would not carry... But dicks did not carry any of them and I left the store without any product I needed. I went in there looking for a normal, regular catchers mask, size xxl compression shorts with a pocket for an athletic supporter, a helmet chin strap, and size 14 turf shoe. They had none of these and I was told by 3 sales staff that everything is ordered now days through the internet! Great customer service! How does a sporting goods store not carry a catchers mask? All they had was 2 hockey style catchers mask/helmets, no regular catchers masks. I will never visit a dicks store again. They have constant terrible reports on the internet so I am not the only one complaining. Check for yourself.

While I acknowledge that Dick's may support any policy it pleases, I strongly disagree with this decision and the ill-informed position the business is taking. Despite their political preferences, most everyone cares about people, especially children, being killed and would want to prevent a mass shooting. Punishing those who wish no harm on other people by restricting their options will not prevent the next mass shooting. Most gun violence incidents do not use assault-style rifles, nor high capacity magazines. Moreover, if people who are 18 years of age are deemed mature enough to vote and make decisions about their bodies, why are they then not mature enough to purchase a firearm? I do think if we increase these ages, only then will it be logical to increase the firearm purchase age. In addition, none of the mass shooters got their guns through the "gun show loophole" in any of the possible tangential meanings of the term.

There are ways to prevent the next shooting, including not giving any acknowledgement of the shooter's name or even posting his photo anywhere. We can also use metal detectors in school (my high school used this) in addition to allowing those who are willing, with the necessary skill and training, to carry firearms with them for defensive use. Perhaps if we manage to also properly enforce the laws already in place and encourage law enforcement to follow up on credible warnings (multiple ones in the Parkland case), then our background check system would work as intended as well.

I regularly spend thousands of dollars at Dick's (and shopped there even back when it was called "Chick's"), but now will choose to take my business elsewhere. All of my friends and family who support gun rights are also the only ones I know who regularly shop and spend large amounts of money at Dick's. They too will no longer shop there. I will also discourage all I know from shopping there unless there is some change. I would suggest that Dick's reconsider their position, or at least further look into more effective ways to contribute to reducing gun violence and mass shootings than the options it is choosing to support at this time.

I will no longer shop or do any business with your company for your decision concerning NRA customers. My money will go to institutions who don't try to play politics. Hope your sales drop, drop, drop. It seems stores should keep their nose out of the customers business. Your decision not to offer incentives to NRA customers is really the the bottom of the barrel. Hope this publicity hurts your chain...

I took my daughter to get a pair of shoes at the Medina Road Akron store and it was the worst customer service I've ever had. We normally shop at our home store in Vermont and always have many employees looking to help. After it took 45 minutes to try on a $90 yes one pair of shoes and order them my 12 year old was in disbelief the customer service was that bad.

I want to know what's going on. I try to order items, but each time I do it, it gets canceled. I would understand it if it rejected my credit card, but I can't even pay. At first, I thought that maybe the items I tried to order were out of stock, so that's why I called them. But they didn't confirm it.
Unfortunately, I wasn't said why my orders got canceled and I just gave up on them.
I will shop elsewhere then.

Today I had ben shopping st one of your stores in wilkes barre pa and I was shopping. For ski gear. A worker a man with blonde hair in his late teens was following me throughout the store for about 20 minutes so I had used the restroom and came out and he was standing by the restroom acting as if he were fixing shelves and when I got to the middle isle of the store he started to chase after me and I immediately asked what was wrong and he replied i've been following you throughout the store and I immediately thought he thought I was shoplifting so I had pulled out my pockets and showed him my coat and everything was clear I was not shoplifting but I thought the problem should be recognized the man had blonde hair glasses maybe if someone could get back tot me that would be great

To start, I waited in line for 30 minutes because three store employees plus the store manager could not figure out how to help a lady with purchasing a bike.

Finally after waiting, it was my turn. I needed help purchasing a license. The store manager Dennis offered to help, while the other associates were talking.

So, I walk over to the other side of the counter and he asked me what license I needed. I told him and then he proceeded to have a rude attitude when I asked to see the prices because he was "too lazy" and impatient to go back one page.
I said never mind and walked out.

I am unsatisfied with the service I got from the store manager. As a manager he should have been way more helpful and respectful.
I would like this situataion to be handled and taken care of so no other customers are disrespected.

12/5/17 @ 12:30PM - Ocenaside, CA - Associate: Erika
CO#[protected]
Sell Store: 00924
Receipt #: 009242130112110917008
Date: 11/9/17
Return Type: ecommerce receipt
[protected] - Addidas Woman 35.99
Tax 2.75
Total: $38.78

My husband purchased an LA Lings shirt for my birthday and it was too small. So I returned it yesterday, with the shipping bag, shirt bag and shipper receipt which stated it was $44.99 + tax. The associate would only give me the current cost of the shirt which was $35.99, not in cash, but on a Gift Card. I asked why I didn't get the original cost since I had the receipt? Her response was, I don't know, that is what the computer wrung up and she handed me the gift card. Can you please explain to me, why I didn't get the full refund? My husband and I are not very happy about this and we will never shop at this store if it isn't resolved.

Thank you,
Sandra Lutsch
1662 Calle Las Casas
Oceanside, CA 92056
[protected]@yahoo.com

I ordered some Metcon shoes on November 27th. I received a confirmation through my email as well as shipping information. The shipment arrived on 11/30. However instead of shoes I received a "Hydro Flask" instead. The order sheet inside the box clearly stated what I actually ordered. I called customer service the evening of 11/30 and they said they put in a claim and I should hear from someone within 24 hours and have a tracking number for the expedited shipping. They also asked me to drive to my nearest Dick's sporting good store to return the item. I heard nothing the next day on 12/1. I called customer service again on 12/2, they said they saw the claim logged, but could not provide an update. As of 8pm Monday 12/4, I still had heard nothing. I called customer service again and they didn't see anything on the claim and put in for an expedited reship. We shall see what happens tomorrow.

I purchased a gun safe on Nov 27 in the evening online. ON Nov 29th at 3PM (less than 48 hours later) I called customer service and explained that I wanted to cancel the order. They indicated that although the order had NOT shipped, that a consumer is only allowed 30 minutes to cancel their order after placing it. I was also told that I would have to receive the item, accept it and then call to get it picked up. And that my refund would only be issued once I placed the call to get it picked up. I don't understand why I have to take a day off from work, to wait for an order that I don't want, and store it in my garage until you can schedule someone to pick it up. It is extremely inconvenient and makes no sense.