Dick's Sporting Goods
Reviews and Complaints

I stopped into Dick's sporting goods after I received their circular. I stopped in to pick up some fishing deals for new lures, hooks, and waders. The deal in question is for the headwaters pro chest wader and wade shoe for $199.95. I went in to buy it and to finally be able to have my own set only to find out that i was mislead. The advertisement clearly states that it was for both and the store kept telling me it was a misprint and typo and there are disclaimers saying they weren't responsible. This was absurd, because clearly it wasn't a typo it was mis-typed. The manager at the store was quite hostile and made it seem like it was my fault and i was an idiot for not knowing. I'm a consumer that received an AD and went into the store to pick it up. He made it seem like they weren't liable for anything stated in the ad and could easily blame it on a typo which they weren't held responsible for. I think this is absurd, because then was is the point of having ads. It would just be complete false advertisement. I was mislead to go into the store to shop under false pretenses. This made my experience very bad, because i wasn't able to purchase what I had planned based of your ads and then I felt accosted by management for trying to receive what was completely within reason. He made me feel uncomfortable. I almost didn't buy anything because of such bad experience, but I didn't want to do that to myself. I needed some of the gear. I work all the time, I earned some enjoyment time. I didn't want to let that experience ruin future experiences. I'm just very unsatisfied with the experience and i feel mistreated. I'm still worked up and felt like i had to defend myself for simply following the ad. He positioned it as if nothing in the ads could be accurate at any given point and they wouldn't honor the deal. What made me more upset was he gave away his cards when he mentioned that he honored the deal to other customers because they argued more. I thought it was really unfair on how others were able to get the deal and after my experiences I left without waders or boots. I already felt uncomfortable and he was raising his voice to be firm with me which was uncalled for, because I wasn't in the wrong at any point. I was willing to work with him, but he didn't present any deals remotely close to the original deal. I hope you could see the right course of action and right the wrong. I'm a loyal customer that has bought huge ticket items like kayaks and rifles and miscellaneous items, and I would love to continue my patronage, but this recent experience has left a very bad taste.

They have the slowest shipping service you can imagine! I made my order three weeks ago and still nothing. When I contacted Dick's Sporting Goods they said that order was shipped but they were not able to tell the exact delivery date. They also did not give me tracking number and when I asked for one the said "sure" and still did not send it to me!
Their rep claimed that number was sent but that wasn't true. I was absolutely disgusted with their service, there was nothing good about them. Support simply did not care and it seemed like they didn't want to waste their time on me. Order was no where to be found and there was no way to track it. When I asked for a refund they simply ignored me and did not reply. Avoid!

Ordered taylormade jetspeed driver. Order was confirmed. Waited one week then called them. They assured me the order was fine and would ship in the next day or so. The very next day I received a cancelation notice. A very poor way to do business.

Over the years I have purchased thousands of dollars of goods from dicks. Now, they have lost me as a customer. No response to my complaints. Very, very poor company to do business with.

I recently ordered a North Face down jacket from Dick's online. Dicks shows 2 colors and a variety of sizes in stock on their website. The site let me order one, even pre authorized my C.C. After waiting a day and a half for a confirmation e mail with a tracking number, it finally arrived in my inbox and the status of the shipment was "processing" and an estimated expedited arrival date was 2/3/2017. I had ordered it at 11 AM on 2/1, and the e mail with an order number/est arrival date arrived 2/2/17.
The order was canceled online with no explanation, or e mail notification as to why it was canceled. After calling cust service, seems they have NONE in inventory, NONE! No sizes, No colors. I waited for a month for these jackets to go on sale, and on the morning of 2/1/17, the discount first appeared on the website. I ordered immediately before they were all gone.

On 2/2/17, WITHOUT any explanation, the order status went to " canceled". Seems as if Dick's never had ANY jackets, but were still selling them on their website, irregardless of the inventory in stock. I went to the Dick's site several times today and they are STILL selling them and pre authorizing credit cards even though they have no stock.

I called customer "no service" and was told that they had 19 blue jackets on 2/2/17, but had sold out. I asked why if I had ordered mine 2/1/17 at 1100AM, why was my order not honored before the others that ordered after me. I was then told by a supervisor that there was actually never any coat's at all. They were all soooooooo sorry for the mix-up, however; the manager was stone cold and offered no explanation. He also allowed things to continue as usual on their site with NO inventory in stock, and due to the season ending, very little chance of getting any more. Talk about false advertising.

I did order several jackets in the aftermath of this unbelievable incident. One was for a bomber blue XL (for my dad) from Rocky Mountain Ski and Board for way cheaper than the Dick's price, and there was a price reduction at Sunny Sports .com for $227.95 (zinc grey for me). Dick's wanted $349.00 per jacket. I immediately got confirmation e mails from both companies. Several hours after those orders got tracking numbers (in those e mails), I went to both sites and the XL and XXL jackets I had ordered were pulled from the "in stock" to "not available". I guess I got the last jackets in those 2 sizes/colors, and the sites IMMEDIATELY shut those sizes down. Not Dick's. You can still buy one by ordering from the Dick's site and have your CC reimbursed and all the apologies I am getting. If you don't believe, go to the Dick's site and order a bomber blur or a TNF Black color. The site shows 3 sizes available in blue, and 3 sizes in black available.

You would think that as big as Dick's is, they could do a whole lot better than the smaller company/sites I had to order from, especially with the online technology that is available. They have mostly ratings of a 1 out of 5 on the review/social media sites, and this review certainly won't help them at all. Move over Sports Authority, make room for Dick's, they will certainly be next for bankruptcy proceedings.

Steve Wilson
Norfolk Va

My order was cancelled and no one from Dick's Sporting Goods ever bothered to contact me! I waited and waited for my order to arrive and nearly months passed when I decided to contact the about my order. Only then they finally told me the truth. Their rep said that they were just about to refund me. Yes, sure! They said that my order was no in stock and it was not shown on the site because their site wasn't updated. Lies, lies, lies!
Not to mention that I'm still waiting for my money!

I returned 3 items to Dick Sporting Goods. It got to their warehouse 9//7 by 9/13 I still did not have any notification that my refund was processed so i called Customer Service.
I was told it takes 10 business days for the refund to be processed and another 3-5 for it to show up in my account. That's 1/2 a month!

The customer service people are nasty.
Don't purchase anything from this retailer I'm sure you can find whatever you need elsewhere.

On August 25th, I tried to return an unworn pair of Mizuno atheletic shoes and they declined my return and I had my receipt. I know I shop a lot in there and have spent a bunch of money in there. They would not let me exchange them either. I don't care how many exchanges or returns you have, you should be able to exchange or get your money back if you have a receipt. Unless things change, I will not spend another dime in there. Thanks.

Bought my hiking shoes online Saturday. I was tracking my order it was schedule for delivery on Friday. Friday morning I get an email that it's no longer available and that my order was canceled. Why did they sell it if there was no stock? Why did they wait till Friday to tell me (I needed it by the next Tuesday)? Why can't they send it out when it's in stock again? Customer was not very helpful; no discount was offered just apologies. Very disappointed, next time I will be hesitant to order from Dicks.com.

When I ordered my stuff I asked about the return process and they said "yes, you can return in case of damages and etc.". So when I received my items two of them were defective, so I contacted dick's sporting goods and asked for a replacement. And guess what! They said sorry we do not accept returns!
And the most ridiculous part was when they tried to assure me they never told me that they do accept returns.
Well, lesson learned! Dick's sporting goods you just lost a customer. Hope you'll get out if business.

I have ordered several golf balls from Dick's Sporting Goods and when I received my packaging I noticed that two balls were missing! Contacted the company and they promised to sent me the missing ones. Weeks passed and still nothing! Recently I received a message from them stating that they have changed their mind and refused to ship the missing balls. Tried to call them, but they ignore me! Never again!

Wednesday 12/30/2015 around 2:00 p m great northern mall north Olmsted oh we went to dicks to purchase wild Ohio magazine through there Ohio fishing and hunting license agent we were told go to front entrance and were directed to Barbara as she handles license purchases as she was trying to help us the store manager Jason came over and wanted to know what was going on and who was she talking to on phone and was extremely rude to her and us after that he came back and said she was done helping us and he could not he then gave us a mean mugging look as he called for next customer while Barbara was still helping us.we feel he acted in a very un-professional manner

I went to dick's Sporting Goods in Daly City, CA and purchased a remington 770 rifle on Black Friday 2014. The rifle was advertised for $199 after $70.00 rebate. I agreed to the price and began the process around 1:00pm. There were a little busy on Black and there computer was stopped working for some times. By the time they finished my paper work for background check and ring up at the cash register, it was 2:29PM. Subsequently, I submitted the original receipt for the rebate, it was denied for the reason that the rebate ends at 2:00PM. The rebate center claims they are only the third party processing center and would do only what Dicks Sporting Goods told the to do and suggested that I go back to the store to solve the problem. I went back to the store and this man(fire arm section manager) don't bother to offer any help to resolve my problem. Simply told me if ends at 2:00pm and your receipt saids 2:29, there's nothing he can do and ended the conversation. I asked him to speak to his superior, he didn't let do that. Instead, went on the paging system to talked to manager briefly and said the rebate was from the manufacture and I should go to them for my rebate. I told the section manager that I felt got rid off without getting the rebate and that was never the amount I agreed to pay and he refused to take the product back after I took possession.

I don't think these people have any clue on customer service. I got better customer service when buying stuff at the flea market. They just push and shuffle you around to get rid of you.

The know it all that was working the gun counter looked at us and disappeared and refused to help us. He was called out on a so called professional matter and did not like it. As a customer I would like to be treated with respect and this guy is a complete rude person and should be fired. Of course the manager is also some what of a loose canon which I or others could not reason with. With service like this hopefully this store will fail...

un fair practices, hire people but when one of there old friends comes back give them all the hours you go from working 5 days a week to maybe 6 hrs a week. the managers dont no jack about half the stuff, theres no one to help there the few that are there are good workers tho. but that place sux to work for or shop there. good luck when you have a problem tell the store manager he just look at you an cut your hours an put you into to the janatorial dutys which no one dose the rest room smell

I don't like to write negative reviews, but this is the worst experience I've ever had. I've been misinformed, misled, and taken advantage of to the tune of $495...for attempting to use a $100 gift card. I wouldn't give it even one star, but I had to in order to post the review.

I got a $100 gift card to $#*!'s Sporting Goods as a Christmas gift and used it online to purchase a jacket for $142. When I put the gift card information in, it said that it could not be found. I tried a few times (not clicking "back" or refreshing), and it eventually went through. My credit card should've been charged $42; however, the full $142 went on my credit card. Since I had trouble with the gift card, I wanted to call and make sure that it was used. The first person I spoke to told me that the gift card hadn't been used and that I would have to call the store because he couldn't even find my gift card number. He cancelled my order.

I called the store that I thought the gift card came from. They did not have the jacket in stock and "did not have time for me." I spoke with the manager (This is the Collegeville, PA location--avoid at all costs) who has extremely rude and told me that if he fixed my problem he would essentially lose his job so he'll have to make some calls.

I called another store and they told me that the gift card had been spent on a jacket. That was the order that was cancelled! I tried to explain that the order was cancelled, but they said that there was nothing I could do. Then, the Collegeville, PA manager called back to tell me that the gift card had been spent--old news at this point, but he also told me that I would have to buy the jacket online, bring it to the store, return it, and buy it with the gift card. I explained that that's really not possible for me--if it was, I would've purchased it in the store and not online in the first place, but he again told me that he would lose his job if he helped me. He told me to call the online customer service.

I called online customer service and explained my problem. The person hung up on me without any reply. Oddly enough, when I called back thinking it was a mistake, I got the SAME PERSON. I said, "Hi, my name is Ashley, we got disconnected." He said, "Oh, ok" and hung up on me again. I finally got in touch with someone who wouldn't hang up on me, and they said that they would put my order for the jacket in right away and would give me free expedited shipping. He said that it would appear that my card was charged $176, but that he would immediately credit $32 for free shipping and $100 for my gift card.

I checked my bank account two days later, and there was still a charge for $142 and a charge for $176, but no credits. I called and was told that the first credit was processed and would take 3-5 business days to show up on my account. I was then told that the person who took my order merely put in a request for a $100 credit on my account for the gift card, and that it would take 3-5 business days to process the request and 7-10 business days for the request to be processed. I asked to speak to a supervisor and they put in a request. This is now technically my second request to speak to a supervisor. I asked to hold for a supervisor, but none were available. I checked my bank account and found that there were now TWO charges for $176 and a charge for $142. I am, of course, baffled and upset.

I called my bank account, who told me that they could remove the duplicate charge because it's obviously wrong. They were as baffled as I was at my experience and the reckless use of my bank account information to put extraneous holds on my account. My representative told me that I could formally dispute the charges if $#*!'s Sporting Goods turns in any receipts to my bank, and that they would launch an investigation immediately.

The next day, the only charge left on my account was $142--the amount for the cancelled order, but also the amount after crediting for shipping. I figured that they had credited the shipping and called for the status of the credit on the gift card. I was told that there would be no credit on the gift card; rather, they would re-load my gift card with $100. I made it very clear that I was told I would be getting a credit, and that I want absolutely nothing that would force me to purchase anything through $#*!'s Sporting Goods. I was put on hold to speak with a supervisor and then was told after a few minutes that they're so busy and can't talk to me. I repeated my case, stated that I would return the jacket and formally dispute the charges, and that I would hold for a supervisor. I was put on hold for a total of 20 minutes, during which time no supervisor was available. She said that they would put $100 on my credit card after I held, and that it would happen by sometime next week. I'm waiting still, we'll see what happens. Seriously, don't do any business with $#*!'s Sporting Goods. They're awful.

Update:Another week has gone by, and I was just told that nothing has been done on my account, and that yet another customer service agent didn't have any record of my complaints. We've started the "request" process again to get the money back on my credit card...but they didn't have any trouble de-valuing my gift card last week after my 6th call. I've now been on the phone with $#*!'s Sporting Goods over 10 times for a cumulative total of 2h 50min, and we're apparently starting the refund process over again after I was told that I would get the refund by yesterday.

Order on 12/19/12. I called 12/20 to verify order. Was guaranteed order by 12/24. Guaranteed on the web and when I called. 12/24 received 1 of 5 items. The one item that did come was wrong size. It took an hour to get a supervisor on the phone trying to find where my order was. She tells me the other items were packaged together but separate than the item I did receive and for some reason the warehouse created a UPS sticker but forgot to send package out. She then says sorry, nothing she can do! I told her that was unacceptable and to call the store 1/2 hr from me and have items ready and ill drive there. She said she would try, put me on hold for 20 mins than hung up on me. Never called back. I had to go thru another hour of customer service to be told that a supervisor would have to call me back they were so busy, I never heard back! So, here we are and I have a $400 charge off my CC but no gifts from Dicks. Better yet, when I check the web site tracking my order nothing has changed, which tells me even after all the calls yesterday they still didn't ship my order out!

Located at the Augusta Mall, in Augusta, GA; this branch has lousy customer service, mistreats good employees (which is why they keep quitting), and the managers actively support job discrimination...

I had a horrible experience at Dick's When I made my Black Friday purchase, the cashier told me I had earned a $20 gift card because I had spent $100 or more. Cool! I just had to return on 11/28 to get the gift card. See also said I could return and re-buy the purchase and apply the gift card toward it. When I returned, the manager said the cashier had given us the wrong information (she said it several times to my wife and I when we made the purchase). We had to spend $100 before tax; we spent $99.92 before tax and after coupons. I was furious and they refused to do anything about it or honor their word.

After sending out several emails because I could not get a hold of anyone at the corporation, and contacting the Better Business Bureau, the district manager for the San Diego area, John Thrasher, called me. He was very apologetic for the total lack of customer service received and for the inconvenience. He offered me a $50 gift card without me asking, and asked it that would make things right. I happily accepted. He also said that someone from corporate would be contacting me who also got one of my emails, and that they may also do something to remedy the situation. His offer was totally independent of theirs. Their "customer engagement manager" offered me $20. Well, I got the $20 one, but the $50 gift card never arrived, even though John took down my personal information. I email him and rather than him responding, I got an email and call from the person at corporate. She (Jean Taggart) basically said: John spoke too quickly and we cannot send you the $50 gift card, your troubles are not worth that much. I argued with her but she refused to stand by the company's promise. They lied to me again, even when trying to remedy another situation that came about because of their dishonestly!

Well, I am alerting the newspaper, using social media, telling the local little league (I am on the board), and everyone I know (you know a lot of people in a city after you father is a city official for 42 years and you're born and raised there) - they will lose far more than $50. Bad business. But, you mess with the bull, you get the horns. PS - when I called John back to discuss with him, he hung up on me. Sport Chalet here I come.

OK... so this is a follow-up from the previous complaint. After sending out several emails because I could not get a hold of anyone and contacting the better business bureau, the district manager for the San Diego area, John Thrasher, called me. He was very apologetic for the total lack of customer service received and for the inconvenience. He offered me a $50 gift card without me asking, and asked it that would make things right. I happily accepted. He also said that someone from corporate would be contacting me who also got one of my emails, and that they may also do something to remedy the situation. His offer was totally independent of theirs. Their "customer engagement manager" offered me $20. Well... I got the $20 one, but the $50 gift card never arrived, even though John took down my personal information. I email him and rather than him responding, I got an email and call from the person at corporate. She (Jean Taggart) basically said: John spoke too quickly and we cannot send you the $50 gift card, your troubles are not worth that much. I argued with her but she refused to stand by the company's promise. They lied to me again, even when trying to remedy another situation that came about because of their dishonestly! Well, I am alerting the newspaper, using social media, telling the local little league (I am on the board), and everyone I know (you know a lot of people in a city after you father is a city official for 42 years and you're born and raised there) - they will lose far more than $50. Bad business. But, you mess with the bull, you get the horns. PS - when I called John back to discuss with him, he hung up on me... Sport Chalet here I come.