Menu
For Business Write a review File a complaint
Discount Tire Customer Service Phone, Email, Contacts

Discount Tire
Reviews and Complaints

www.discounttire.com

Learn how the rating is calculated

1.4 9 Reviews 155 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Discount Tire Complaints 155

ComplaintsBoard
E
3:45 am EST

Discount Tire Hiring Minorities

My son applied at Discount Tires he was hired uniform was giving upon his first start date he was phoned he doesn't fit the criteria of Discount Tires My son is black, I don't purchase tires from Discount Tires I have shared what happen to my son, they not diverse or have minorities.

Read full review of Discount Tire
Hide full review
ComplaintsBoard
M
10:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Discount Tire service

have have purchased a total of 24 tires over the years and have never been so upset with discount tire on 1960 west in houston.every sinse they replaced 4 tires and have had off and on problems with tire light coming on the would say ho we just ahd to relearn sensor. after 3 times with that then lf tire would show 0 psi. go into store, and they say oh the rf sensor is bad causing left front to to read properly. told them really dont beleive that but ok. replaced it 2 weeks bad tire lite on and now they say left rear sensor bad causeing lf not to read properly. told the guy i had worked for saturn for 12 years as a tech and then operations manager and never expreienced problems like this. told him to replace sensor but if does not fix problem i will be calling discount tires cusror care. replaced sensor drover home . 1 hour later my wife drives car to store. tire light comes on and lf tire reads 0. went to different discount tire at 249 and louetta and told Cody what has been going on and Cody said lets replaced sensor and if it comes back on you dont owe me anything and you might have to take to dealer for poss computer problem. i said i agree. cody rrplaced sensor and problem resolved. i feel discount tire owes me a complete refund for the poor customer service and replacing the three sensors. i say complete refund because of the inconveince and agravation. ;please review. can call me at [protected]. thank you

Desired outcome: full refund

Read full review of Discount Tire
Hide full review
ComplaintsBoard
C
12:35 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

3805 Stadium Dr, Kalamazoo, MI 49008. I went to Stadium Drive Discount Tire to get 4 BFGOODRICH All Terrain tires put on my truck. Five different guys did the job and I made it very clear to NOT use wheel weights on the outside of my rims as this could chip the rim and it would corrode and start the process of oxidation. when I left everything looked fine...

Read full review of Discount Tire
ComplaintsBoard
J
6:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Discount Tire Tire sensors

Bought 4 new tires at Ray & Val Vista because they no longer make my tires.
Ever since I left shop have had service Tire Sensor light. Make an appointment at 67th & Peoria and explain my problem. The Sensor I had replaced At Val Vista was the wrong one and the other 3 are bad which have been replaced before.
After 2 hours they don't have sensors, will have to order. Make appointment for Friday 1:30 at 3:00 the sensors are the wrong sensors, you will have to make another appointment. They say they called a number I have not had for 10 years, not the number I made the original appointment. 5 hours waiting
and still do not know what to do. Is this how you would like to be treated after a loyal customer of 20+ years of buying tires has been treated?

Read full review of Discount Tire
Hide full review
ComplaintsBoard
D
6:06 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Had a slow leak in my tire so I arrived at discount tire and approached the man at the counter who did not appear to be happy about being at work today, his name is Robert, Robert finished up with the person before me and asked what I needed, I told him, he looks up my info and verifies it, says to give him my keys, I replied that I could do that because I...

Read full review of Discount Tire
ComplaintsBoard
J
8:14 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 8/10/2021 I stop by Discount Tire 8521 Concord Mills to have my Nissan Armada check for vibration the sale person came back angry and loud about the lug nuts was too tight I tried to explain to him that I was 63 yrs old and Discount Tire was the only company that service, repair and replace my tires since 2012 but he continue with his loudness and other...

Read full review of Discount Tire and 1 comment
ComplaintsBoard
B
3:50 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My wife went to the discount tires at 2211 N. Galloway Because we bought a tire from you guys and since the day we have gotten it it has a slow leak every time we ask to have it checked out we are told that there is between a 2-5 hour wait to just check a tire to see where it is leaking from or if we where sold a bad tire this is very inconsiderate for a...

Read full review of Discount Tire
ComplaintsBoard
W
2:56 pm EDT

Discount Tire Broken Lugs not customers fault

Broken Lugs (2008 Honda CR-V) - Daughter had a flat so I installed the spare, by hand...without power tools.
Employees broke a lug trying to remove the spare tire, stating it was cross-threaded. They called to inform her of the broken lug and to ask to move forward. They broke a second lug and referred her to Cinco Auto Care to repair at a cost to my daughter!
Apparently, since she gave them permission to continue they are no longer at fault. Of course, they do not tell her this until after the 2 broken lugs! Are they not the experts that tire installers and broken lugs are part of the tire installing business!? $235.00 later!

Desired outcome: Cost of Lug replacement

Read full review of Discount Tire
Hide full review
ComplaintsBoard
L
12:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently bought 4 new tires for a leased Range Rover sport that I was getting ready to turn back in. The old tires were worn and it was cheaper to get them at a retail location like Discount Tire than it was at the dealer. When I was given my receipt, I had a charge for 4 certificates totaling over $200. I asked your salesman about it and he then...

View 0 more photos
Read full review of Discount Tire
ComplaintsBoard
B
4:08 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was at the san marcos discount tire on grand today and they are not enforcing the california mandated mask policy for inside customers. In fact I was told by the service writers/employees that it is not their policy to enforce the mask regulation. Until june 15th it is still a mandate! When I commented on some customers not wearing a mask indoors I wa...

Read full review of Discount Tire
ComplaintsBoard
J
10:39 pm EDT

Discount Tire unethical behaviour by two of your employees

I'm complainting about the customer service I didnt recieved. On April 21, 2021 at 8:45am I pulled up to your Free Air service at your location 4950 North Fwy location.. there were about 8 guys just standing around talking to each other. Only two employees were working on a black pickup possibly a silverado, the only vehicle in the stalls.. I sat in my car for over 7min and then decided to get out to see if someone could take a moment to check my two front tires.. One employee told me he will get one and continue back working on the pickup again I waited 3 more minute no one came so I went into the store and talk with a assist manager and told him I been waiting over 7minute no one came out to assist me, he told me he will get someone as I was walked back to my car and saw he had no intentions of helping me he continue working on the computer..I decided to leave and I told one of young employee that I was going to complaint and he said to me (Ok that's find) unbelievable and unexceptable.
If you check under my name you will find I have purchased within the last 15 years I have bought 3 sets of 4 tires for both of my cars and within the next two weeks I was going to purchase two front tires.if this was a Satuarday I could understand the wait.
I felt disrespected and ignored, Those two employees assume by being a black woman and I wasn't buying anything I was Ding not important they completely wrote me off. I can't believe the behavior especailly a asst. manage. This is supposed to be a christan based business. No one should be working with the public with a stinking ignorant conduct, this should not be tolerated.
I will not purchase anything else from Discount Tire and I will be filing with the BBB this is how hurtful my experience was.
In this day and time we don't need the ingnorant hateful stinking attitude toward certain races of people.

sign : Joyce Tucker
Email: [protected]@gmail.com

Desired outcome: You tell me ! what's important to losing or keeping a loyal customer

Read full review of Discount Tire
Hide full review
ComplaintsBoard
B
1:53 pm EDT

Discount Tire Accident by there employee

On 3/23/21My car was hit while an employee at discount tire was driving my car.. in that time the manager said it was the customer who hit me was at fault
and I had to go after him and in trying to resolve the issue for at least 4 days finally jose @ discount tires insurance called and had my car fixed .. However the front left headlight had to be replaced and now it does not match the right side i asked jose to have that replaced he proceded to say that my ins would not agree my ins has nothing to do with this I asked him to contact the store and have them pay and he has not responded I would not have this if the employee would not have let this happen wheter it be his fault or there customer who is denying the hit said it was employee fault I was not present
please get this resloved
Bernadette Rocha [protected] [protected]@hotmail.com
Adjuster discount tire jose
[protected] claim # [protected]

Desired outcome: Pay for the headlight to match

Read full review of Discount Tire
Hide full review
ComplaintsBoard
T
7:57 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Saturday February 20, 2021, I went to the Discount Tire located at 6306 82nd St Lubbock, TX 79424. I had a low tire on the rear passenger side. I waited in line behind a few other automobiles. When it was my turn I ask the employee by the name of Duane (Preskey) if they could please air my tire up. He rudely replied with no it is almost to the rim and we...

Read full review of Discount Tire
ComplaintsBoard
S
8:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I seem to have problem every time I have follow up service, first I caught them replacing only 3 tire sensors when they were supposed to replace all four this was discovered after they put the WRONG sensors in the tires. We now went in to have tire rotation, they said they couldn't do it because one on the tires had to much inside wear, we rotated the tire...

Read full review of Discount Tire
ComplaintsBoard
T
10:38 pm EDT

Discount Tire Credit card not valid

I received my rebate credit card in the mail however I cannot activate it because when I go to type in the expiration date it says "invalid" even though it is the date on the front of the card. This does not make any sense and is a great inconvenience.

Read full review of Discount Tire
Hide full review
ComplaintsBoard
T
11:28 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Tonica Allen and I'm complaining about unacceptable and inexcusable service at Store 83 in Missouri City TX. Workers failed to report to customer that they broke off a lug and another was stripped. Customer discovered the issue after car began to shake when traveling 60 MPH. I returned to the store to complain and received an apology from the...

View 0 more photos
Read full review of Discount Tire
ComplaintsBoard
M
4:45 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Talked into buying Bridgestone htl 275/60r20 on 11/6/2020. Reported horrible bounce and vibration 11/10/2020. Found bad balancing. wanted to charge cheaper tire than what I paid for the one the cost more and vibrates. Why is the word could I not got the tire I want in the first place without being ridiculed into something I did not know or want.

Read full review of Discount Tire
ComplaintsBoard
R
1:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to discount tire for a flat tire saying it had a slow leak to get it repaired since it had been purchased there along with the extended warranty/road hazard. When I arrived there the bays were full. After waiting for an extended period of time with no relief I approached the person at the counter if I could just have my spare put on & leave the...

Read full review of Discount Tire
ComplaintsBoard
M
12:51 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Went in and asked how much to fix a tire leak.. They said free. I set an appointment for next day.. Got to my appointment and they took off the tire and told me the tire was un-repirable.. I told them to put it back on and I will leave.. They told me no. They said they can't put the tire back on and showed me a lot of tire rubber in the tire.. I told them I...

Read full review of Discount Tire
ComplaintsBoard
A
7:33 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Var03 Manager Eric Midbon he cant do his job blames bad bay times on workers does not pay attention most of the time is mildly racist tried to fire a colored employee that is my brother made fun a another persons dreads taught a new employee whos name is drake and got made he is bad at teaching and fired this employee one day i was not having day just...

Read full review of Discount Tire

Discount Tire Reviews 0

Looks like Discount Tire has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Discount Tire, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Discount Tire

Screenshot Discount Tire
Discount Tire specializes in tire sales and services, offering a variety of brands and sizes for cars, trucks, and SUVs. They provide tire installation, rotation, balancing, and repair. Additionally, they sell custom wheels and offer a tire pressure monitoring system service. Customers can schedule appointments online or visit in-store.
How to file a complaint about Discount Tire?

Here is a guide on how to file a complaint or review about Discount Tire on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Discount Tire in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Discount Tire. Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Discount Tire on ComplaintsBoard.com.

Overview of Discount Tire complaint handling

Discount Tire reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Mixed Experiences at Robertson Discount Tire & Auto was posted on May 22, 2024. The latest complaint oil change and filter was resolved on Oct 29, 2019. Discount Tire has an average consumer rating of 1 stars from 164 reviews. Discount Tire has resolved 8 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.9
29 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Discount Tire Contacts

  2. Discount Tire phone numbers
    +1 (800) 589-6789
    +1 (800) 589-6789
    Click up if you have successfully reached Discount Tire by calling +1 (800) 589-6789 phone number 0 0 users reported that they have successfully reached Discount Tire by calling +1 (800) 589-6789 phone number Click down if you have unsuccessfully reached Discount Tire by calling +1 (800) 589-6789 phone number 0 0 users reported that they have UNsuccessfully reached Discount Tire by calling +1 (800) 589-6789 phone number
    Customer Service
    +1 (316) 347-2590
    +1 (316) 347-2590
    Click up if you have successfully reached Discount Tire by calling +1 (316) 347-2590 phone number 0 0 users reported that they have successfully reached Discount Tire by calling +1 (316) 347-2590 phone number Click down if you have unsuccessfully reached Discount Tire by calling +1 (316) 347-2590 phone number 0 0 users reported that they have UNsuccessfully reached Discount Tire by calling +1 (316) 347-2590 phone number
  3. Discount Tire emails
  4. Discount Tire address
    24350 N. 20th Dr., Building C, Suite 134, Phoenix, Arizona, 85085, United States
  5. Discount Tire social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 18, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.