DISH Network
Reviews and Complaints

I have been a DISH customer for the greater part of the last decade. In general I find the primetime feature to be the latest selling point in addition to the large capacity for DVR shows. I've never even come close to maximum and usually I suffer minimal outages related to weather. These are all great things.
Then there is the other side. Worst customer service EVER. There is no time on chats so the agent can answer multiple calls and, as happened in more than one instance, mix up and pass on Private customer information. I've even received personal condemnation messages about me intended for other colleagues
When a program says How to subscribe, it never says what to subscribe TO. Simple fix
I've been unable to move my DVR recordings to folders for 2 months.
Updates. Eventhough I was given the option of when I wanted to receive updates and chose the middle of the night, it constantly does it in the morning and unexpectedly. Disrupting anything I'm trying to record or watch if I've left the room.
Having to BUY an old movie for 10-15 bucks is ridiculous. Much simpler and cost effective to just go out and buy the DVD. Stupid option to be an only option.
Because I didn't have $7 on the day of installation years ago, I'm not permitted to add an additional Joey for less than $100 bucks.
Never get the benefit of any updates of equipment. I had the same remote for 7 years and it took 4 months of calling and answering the same questions repeatedly before I could get it replaced. Can't even
Imagine what it would take to get a voice remote

I am writing after just getting off the phone with the "Office of the President" for Dish regarding a request I made to gain any possible leniance on a contract cancellation.

Full disclosure, I was aware there was a cancellation fee for the service I signed up 1-month ago. I was not asking for it be waved - as I did sign the contract, I was just asking for some flexibility based on the issues (see below) and being a long time customer (almost 16 years). What I got back was a robotic response intent on trying to fix a technical issue and missing (by miles) that this was a customer relationship issue.

Background
I was having issues getting a signal; shows were not getting recording; shows that got recorded were getting dropped mid way thru. My kids were frustrated of rebooting the TV every time they wanted to watch TV.
Calling into CS - to be gracious - is less than desirable. (ps this issue had been going on for 5+ months.)
Finally got someone who was helpful. They sold the reason for the problem, I bought it and even upgraded to the Hopper. All seemed plausible. They then scheduled an appt within a decent time interval and a decent time slot. (There was event issues around that. )
After installation, the problem still existed. My family was exhausted? annoyed? trying to get the TV to work by rebooting it time after time after time after time... I was done with Dish. Again, CS was not helpful we hung up. A few times.

Called to cancel. Was reminded of the cancellation feel. Understood I had 23 months left. Asked, if there was any way based on my recent interactions, disappointment with both the service and the company if they would allow any lenience on the cancellation fee. Because ultimately, they sold me on something that is not working. And after all this time, and I am no longer interested in fighting the battle with the TV again.

Was transferred to Daniel who in short told me "no". They could send someone out to fix the technical issue and fix the problem. I replied that he was missing the larger point. I no longer wanted to go another around trying to fix a technical problem when I was so disappointed with the company and their response, their phone system, their CS people. What they were now offering was too little, too late. The boat had sailed on me wanting Dish. It was no longer a technical issue. It truly was a customer issue.
Daniel - did not get that. Which is the whole problem with DISH - or my dealings with Customer support. It is all robotic and people reading off scripts. I have never felt like I was talking to real person.

Daniel just kept saying the same thing: "they could assign a case manager and fix the problem and only after that - if the problem still existed - look into the contract fee issue. But the issue for me based on my interaction with DISH, even if you are able to solve the issue, I don't want to be associated with your company. My patience is gone. And the whole conversational interchange with Daniel underscored that. I felt that I was an account they were trying to save for $$ sake, and not to make a satisfied customer.

And not that this one account matters, we just got two TVs installed and would have gladly upgraded the account to cover those two TVs if my dealings with the company had been better.

Again, I understand I signed a contact. I was just asking for some possible flexibility in the cancellation fee and hoping someone might see the issue from the customers view. But ultimately realize this is not just about getting a TV signal - it was about building a relationship
On that, Dish missed the boat.

Will never recommend them to anyone again.

There was appointment made for installation for 8am 8/16/18. Recieved an email that morning they would not be out 930-1000. Then at 1000 another email that was for 1200. Get a call from technician stating he could not find home. Come to find out he was in South Carolina and I live in Mississippi. Technician admitted address was correct and was unsure on how he received order. Was told someone would be out by customer service later that day or by noon today 8/17/18. One o'clock rolls around call customer service then was told it would be around 4pm today. Have lost 2 days work. 500.00 in wages . I am so unsatisfied. Quick to charge my bank account but totally unreliable. If it wasn't for the fact where I live Dish is the only company really available I would tell them to shove it. Now let's see if the technician will be here later this afternoon. If not I will go as high as I have to be totally reimbursed for my time wages and deposit. I am irrate!

Account [protected] Robert Lyons.
After being a DISH customer for 19 years I upgraded to Hopper on Oct, 12, 2018. Equipment installed and technician left after hooking up the system. My systems turns off both TV and Surround system when turning off TV with remote. Turning system back on results in errors for HDMI hookups.

Talked to a total of 5 technicians on 10/15/18 and they can't fix the problem and said the system should not turn off BOTH TV and Surround system and will NOT send back the technician that hooked up the system. I trust him and liked him and just want him to come back and hook up the system correctly. All technicians said they can not fix the problem and it would cost DISH $95.00 to have a technician come fix the system.

Dish should hook up the system correctly - that is all I ask.

The only reason, and I mean the only reason we dumped cable and went to dish was so we could get the bear's games and the nascar race. This is [censored]! You two companies need to get it worked out! We pay our bill on time to get something that we are not even getting. We will be going back to cable. And, no, we will not even consider direct, since you two are basically connected.

I have been attempting to get my contract emailed to me for 4 days. I've called twice and chatted twice. This morning, I called, and was told they had to go outside their offices to find my contract, and, that I should receive it today. Well, still no contract. I need the contract so I can submit it to my new provider who has agreed to pay my early termination fee. The reason I want to cancel is total signal loss that we have tried to rectify all week. We were told by a DISH representative that we would have to pay $95.00 to have a service technician come and look at it. I am sorry but that seemed ridiculous. They then tried to sell me some kind of service agreement at $12.99 a month so we wouldn't have to pay the fee. So, now, I am suspecting they have lost my contract since they haven't sent it and saying it is out of their offices. So, if they lost my contract and can't produce it, how can they prove how much my early termination fee is? I am very unimpressed with the customer service I have received...

Notified Dish I was moving and had sold my home, they said it was too far out to do anything and to call back within 2 weeks. I called back end of June & advised my new mailing address, and made a pyment. They were supposed to SUSPEND service for 90 days as my new place would not be ready for 6 weeks, and they pro-rate my bill and send final bill to new mailing. I didn't realize final bill had not come until I called the first week of August to start the service in my new place. It was then I was told I owed over $300, and I am asking how is that possible, what are these charges. etc. They told me I was disconnected due to non payment and that was late fees, last bill and discontinue of service. I am like WTH? I NEVER got the bill! I have been going back and forth with them multiple times since and I even wrote them a letter. I have made payments to them reluctantly even for the time the service was supposed to be off, as it was after I moved and everything was in storage. NOW, I've received a collection letter for $625.02 and I am stunned. I have absolutely NO CLUE how or why I owe this amount, . When I call they won't go over the bill and the amounts over the phone, they only they will mail a statement. I am trying to do what I'm supposed to do, but they keep changing and I dont' understand it and I don't know who to fix it. When I call customer service, they are less than helpful and only say well you got disconnected for non payment so that's why this is messed up. You owe even more money, AND they are increasing the monthly rate I was paying saying it's because you were disconnected for non payment for over 30 days, again, WTH? And I explain to them, NO I DID NOT. I suspended the service for 90 days, they were to send me statement for what I owed, so I could pay it but I never got that. I just want to do the right thing, but now I am scared to even get the service back for what they will charge me! I don't know what to do or how to fix this, and I have absolutely no idea how I could possible owe $625!

I called Dish on Friday, Oct 5 for my mother. She is missing Univision and is ready to move on to DirecTV. I wanted to know if she is under any contract and if she would be charged any monies to terminate. She is not. I spoke to Chris. He told me that she would get Univision with an antenna. We scheduled installation for today. Mike showed up. He informed us that Univision will not be available with the antenna. Chris & I spoke at length about the antenna and installation. He never said that Univision would not be available. Mike was honest and forthcoming. Chris was not. I highly suspect that he does this a lot and most likely has more than one complaint filed against him. I wish I would've gotten his last name and/or form of identity. All I know is that he works in Columbus. I called at 1:07 EST.

On Sept. 14/2018 I spoke to a service rep. at dish asking why my monthly bill went up from $111.00 to $121.00. The rep talked me into getting the Hopper setup by saying my bill would actually go back down to the $111.00. Of course I was happy about that and agreed. First bill I got was $131.00! After calling and demanding to know WHY they lied to me, I was told they had no record of the guy I talked to on the 14th that made the promise. What? They dont have the name of their operators on their computers? BS! They LIE and cover it up. I am floored that they actually LIED to me to get me to stay with them and sign a two year contract and get the Hopper and to top it off they took away Cinemax without telling me. Total surprise and then said for an additional ten dollars a month I can get it back. Stay away from Dish network, They are Liars and crooks! They will scam you. They will ignore your emails so dont even bother.

I've been a dish customer for many years and paid my bill each month.. on 09/22/2018 I spoke with a dish representative about lowering my bill due to financial hardship your representative suggested that I select a different package and that will lower my monthly payment .. The representative ask me what channels my family watch from that he designed me a package that I agree upon .. the agreement consist of 98.68 to have my services restored on 09/22/2018 a 58.09 credit to my account and my Oct bill 107 with tax included I specifically ask him about Oct bill.. as of 10/08/18 my services never restored .. and today I talk to another representative 10/08/2018 I was given a 18 day credit because services was never restored .. she ask me to paid 69.90 to have services retored which I did.. she told me services in 15min hold on which I did that as well .. she returns and want more money to retore .. that' was not the agreement.. I will have my services terminated because your representatives give misleading information.

We were ready to dump Dish. So my wife called Dish to cancel our subscription. The initial CSR for Dish was trying to keep us on so they ramped up the call to another person. In the end, "Jeff" made a deal that we would get everything we have now for about $41 a month. Fast forward a week or two and we get a bill significantly higher than that. So, my wife calls again. This time the CSR refers the call to someone else who said that there are no notes in our Account saying that we had the deal previously promised. Then, to top it off, they said they have a recording of the conversation between my wife and Dish which shows a verbal agreement to the contract. Ironically, they didn't have any of the other conversation recorded. So now, to get out of the contract, we would have to pay $129 and that we have the best deal that they could provide. DISH is a SCAM! RECORD your end of the conversation with them each and every time!

I Called Dish, because I haven't been able to see the channels of the package I agree for, they no longer have Univision and I original got this package because I wanted all the Spanish channels, and I gave them 2 months without any complains waiting for those channels to come back. Now I want to cancel my service with them, and they are saying that they never promise to have the channels that you are paying for. Their answer is "WE DON'T WARRANTY YOUR PACKAGE". When you called to get their service they never says they don't warranty the channels of your package, and I was told they don't tell you in person because otherwise you will not get their service if they are honest with you. So they says they can cancel but they will charge $20 per month for whatever my contract is left. I feel that since is not the customer fault that they couldn't get into an agreement with UNIVISION, the customer should be paying their bad negotiation. Now we are stock with them, and on top we have to pay another company to get the channels that I original got the contract for.
I am planning to report them to the United States Attorney District. I am sure I am not the only one with this problem.

I returned a broken receiver back in September through UPS, I have my receipts that show the box was delivered. Dish is saying when they got the 9.30 lb box back it was empty. When the box left UPS it weighed 9.30 lbs, how can it be empty and why am I responsible. I have delivery confirmation. You think they would have said something to the delivery driver when they got the box. I used UPS at DISH Networks request.

I had my service disconnected on 08/25 and received my final bill which said DUE IMMEDIATELY, for the early termination fee, the prorated bill amount and the box charge to send the equipment back in. I went onto the site and paid it immediately. On October 3 I received another bill for a balance due. When I called they stated that because I paid the bill online that it opens the service back up and that when the equipment was received it disconnected it again. I was told that I had service until September 21. Seeing that I did not authorize a restart to the service and had my final bill pay confirmation I asked for the balance to be refunded. I had to ask for 2 supervisors because all they kept saying is it's valid you paid your bill online. I than directed their attention to the note on the bill that stated to restore your service you had to make full payment AND call in, not go on the website. They than offered a one time credit as a courtesy at which I told them one time was fine because I would never have their service again. I don't appreciate being responsible and paying my bill and their fees only to be hoodwinked into paying more money because they are authorizing service without their customers knowledge.

Our account was over billed on 27 Sept. 2018. The current month was paid online. Dish then recharged us (without consent and automatically) for the same month as well for the next month, which was 2 1/2 weeks in the future. We were billed twice for the current month. I called Dish and advised them we are on social security, and they would put our bank account in overdraft. They said there was nothing they could do. After many phone calls, over several days, they have said they will refund the next month's amount, as well as one of the double charges. I was misled on several of those phone calls, none of which agreed with each other. The refund process is to take 17 days, and will not begin until it is approved, which takes 4 days. We have an overdrawn bank account and it is reflected in our credit score. Dish does not care. It is my intention to pursue them legally for the overdraft charges. I am also looking for others who might have had similar experiences, to initiate a class action suit. They are not a reputable business, in my estimation, and I will help that be publicly known. They have committed theft. For resolution, I want full and immediate refund of the overcharged and unauthorized amounts, as well as restoration of my credit rating, along with an explanatory letter accounting for their actions.

I paid for 30 days of service 139.00 on 09/17/18.. My service was disconnected again on 10/01/18... I called dishnetwork the young man (emanuel gonzales).. Stated I had to pay 84.00 I stated no I paid 139.00 on the 17th I paid for 4 weeks I only received 2 weeks but the most shocking was how the costumer service and the supervisor refused to take my call... I pay for a service monthly.. Then after 6 yrs of service you took it away without so much as a warning.. I have a small child that is the only reason why I pay for it instead of streaming like everybody else... Now where exactly did the 2 weeks worth of payment go that I didnt use and you took my money and service... I want an answer.. I deserve that much respect from you people..

Hello,
I was supposed to be getting a Free To Air antenna installed yesterday 9/24/18 between the time of 12:00 - 5:00. I took 5 hours off work losing about $200.00 in pay to sit and wait for the installer to show up. When it turned 5:00 I finally called Dish and listened to a recording that the installer was expected to be here between 6:30 and 7:45. Are you kidding me? I had to cancel because my daughter had a volleyball game I needed to attend. So now I'm out the money and no equipment. Very dissatisfied and disappointed. I've been a Dish customer for a long time but this makes me think it might be time for a change.

Regards,
Mike

I had Dish Network for 9 years, was never late on my bill, once. I moved in July of 2016 and put a hold on my service. I actually called to disconnect and they convinced me to keep my service and to put it on hold. Once I moved I found there were trees in my view for the satellites so I could not get service. My service was only on hold for 9 months so they started billing me for service I didn't receive. I called to disconnect and once again they put my service on hold. Now I have a bill for 239.17 for service I never received. I've called and called and I only get someone that barley speaks English and I was told they would credit my account and they put my service back on hold. I found the outstanding amount on my perfect credit score today. I called and they told me to pay the bill and that was the end of the conversation. I'm being charged for service I never received. F*ck Dish Network! After 35 years of perfect credit Dish has ruin my credit score for service not received.

I had to call 5-6 times to get the information correct! We had to schedule 2 seperate times. The technician showed up early every time we had an appointment! The last time I had to get a family member to run out to my house to let the technician in or they would have canceled again! Obviously no one was home at the time he came because that wasn't our scheduled appointment! Dish needs to redo how they book service calls because it's crappy the way they do it! People work not just sit around and wait on dish to come out!

I upgraded to the Hopper System and was told my bill was not going to be any Higher. So the technician came out and installed the equipment. He cracked my Tv screen when he was connecting my surround sound equipment that we purchased from dish. We did not ask him to pay for the damage we felt bad for the contractor. Then after a couple of days my fathers bedroom has a seperate receiver to his room. We had that receiver added January of 2016 when a dish technician came out and installed that equipment and nothing was ever said about a additional charge. Now with the recent upgrade my fathers receiver was disconnected and customer service is stating that now I have to pay for a additional service. I am so put out with this decision when my father is 93 yrs old a veteran and all he had to do is watch tv which now he has none. I have had service with Dish for 14 Yrs and this is truly the worst business decision I have ever heard of in my life. Also I was told that if i decided I did not want the hopper system I had 30 days to cancel. Now It is a different story I am told now. It is really sad when you have a on time paying customer for that long and they treat you like you are a criminal.