DISH Network
Reviews and Complaints

My bill was increased from $89.21 to $109.21 one year into my two year agreement with DISH. I committed to 24 months and intend to comply as long as you agree to your end of the agreement. I was told by your customer service representative that my rates would NOT go up for two years if I agreed to a two-year commitment. I agreed to renew for two years based on that understanding. I have reviewed the agreement you sent me and it makes no mention of a $15 reduction for 1 year only.

I have been a customer of DISH for a long time. If you will not honor the commitment made by you customer service representative. Then the agreement we have is NULL and void. I await your replay preferably in writing.

Sincerely yours,
Levi Lebo

Very disappointed in Dish. No local news channels due to Dish claiming negotiating fees. Also went to watch a movie on "Chiller" and found the channel gone. When I chatted on line (2/2/2017) the service rep said Chiller went out of business. I not only checked with Direct T.V. but checked with my neighbor who has Direct T.V., she claims they have Chiller and our local news. Why Dish are you having your reps lie?
So basically you raised the rates $5.00 per month and took away local news and a movie channel. I have been with Dish for at least 7 years and I feel they do not care about their customers.

I am paying for a service that I have yet to receive (signed up on 12/13/16). I've made numerous calls and have had even more chat sessions. All have lead nowhere. The dish receiver had to be replaced after it blew the picture in my main TV. They don't want to make it right and are very unwilling to credit my account for the four out of six months that I didn't have service! These people need to be investigated by the Feds!

Hello. I have talked to so many people within the Dish Network Service and including supervisors. I had so much trouble with my billing being continually wrong. Every statement was wrong and If they corrected one issue there were new issues on the next billing.

I was promised after call after call after call and so much of my time wasted on hold and being transferred to then miraculously getting dropped on their end of the call just when we were getting to the finalizing. I finally got to talk to a person back in May of 2014 that apologized and agreed they would cancel my services and not charge an early term fee. I had been with Dish for many years. I found out just a few weeks ago that I have a collection with them. They charged me for the service long after I cancelled and returned the equipment for (in which I had to argue and complain because they said they did not show my equipment returned and I had proof) and they charged an early term fee after countless hours on the phone to get this resolved. Now they are refusing to take this off and asking me to pay for services I did not even have the service for (they say they cannot pull up the phone records to listen) but yet want me to pay for services when I did not have them AND the early term fee! This is horrible service!

So I finally talked to someone that agreed to send me the invoices for what they are claiming to charge me. It states "Please do not respond to this email. If there are any questions you will need to contact Joseph Pearson at [protected], ext. 79162 from mon fri 6-4 for further assistance." I called this number and was told there is no one there by the name and the extension doesn't exist. I am over it and over them messing with my credit.

I just want these unreasonable and unfair charges removed.

I am so very disgusted with dish and my local abc affiliate. I watch abc more than any other channel and I can't watch it because you and the local affiliate can't agree on fees! Yall say it's them... They say it yall, but i'm the one losing out! I pay every month but can't watch what I want! I don't have the option of disconnecting dish to watch local station, cause I rent and do not have an antenna, believe me i've tried. Thinking of canceling this and go with cable company.
#onedisgustedpaying customer

Cheryl talbert
122 ez breeze lane #9
Newport nc
[protected]

I was told when I signed up it was a free installation charge, they show up and it's $50 for every wall drop or upgrade and pay more for the wireless equipment. That was not disclose to me in my conversation with the guy I set the account up with. So I feel I was basically lied to just to get my service. It cost me $195 to just get started, so where is my free installation in $195. I would have kept my direct tv if I knew I had to pay that much just to get started.

Summer 2013 I used my credit card so my daughter could get hooked up with DISH, guy told me ONE TIME CHARGE on card. June or July 2013 my credit card get's billed $297.50 & $750.00-WTF! Im on the blower making no headway, so I cancell DISH-get equipment return box's from them & sent it back-FEDEX or UPS. Called my credit union Card Services & disputed the charges, on August 30, 2013 my dispute was resolved in my favor-great I got justice! On 2014 Dish throw's me under the bus for a debt I dont owe - then [protected] my credit rating take's a hit so I get my report from Experian and guess what?In December 2014 Dish turn's me into STELLAR RECOVERY INC. KALISPELL, MT 59901, for a $609.00 debt. So check this out they get their stuff back in box's they sent & labeled-they try to screw me via my credit card for $297.50 & $750.00 then they think Im gona toss out $609.00 to these ####'s for ZIP. Plus they are screwing up my one time great credit rating. Where's the justice? My dispute was done by Pat Zinzi-Security Specialist--Card Services-[protected] x562 Letter received October 21, 2013 Thanks Alan G. Winquist

In May of 2015, I saw an add from Dishnet, for an advertised price ($55 a mo.) for two years, which I liked and signed. At the time of signing, I didn't get a copy of the contract, I think I signed on a device from the technician. At the beginning of the second year, the price changed to double the price of what I was paying, so I contacted Dish support, for explanation, and was told that the offer was just for the first year. The representative, offered me a lower plan (less channels, and still more expensive than the original plan by @$25.00) At that point I was offered to put the service in pause, for 6 months, when I complained and I accepted. After the 6 months, I was put back on service and I installed the box. The service did not work, because it was disconnected from the main box outside on the street. They said that they would have to charge $95, for a technician to come to my home to do that. I objected, and in top of that, they wanted to charge me another $50.00, which I refused to pay. Finally we agreed to, for me to pay an extra $10.00 for future repair service. My bill has jumped from @70.00 to $122.00. I'm not paying for that, I'm on social security, so I'm dealing with a budget. I will request cancellation of the contract, for Dish illegal practices on advertising. Also, next step would be to contact my nevada representative for help with dealing with this issues and to give, them, bad review on complaint boards. Thank you, very much.

Starting on January 7 our reception was not good. We called customer service on January 9 and several days following. On the last call the technician (from the codes on the screen) said that our dish needed adjustment and scheduled a service call. The service call occurred on January 12. We were told that he would come between 3:30 and 5:00. He arrived at 12:30. We did have our son at home for the service call (he is 19). The serviceman replaced the receiver, but said that the recordings on the DVR would be lost and he would not allow us to download them onto a hard drive. Last summer we did have our receiver replaced and were able to download those recordings and then send the old receiver to your company. If we had known the receiver would be replaced, we would have downloaded our recordings. I called that evening to Dish to see if we could retrieve the receiver. The technician said that the receiver was unretrievable. I asked if they could contact the Hub Center to see if it had been processed yet and was told that that would work. They said call in the morning when the Hub Center opened. I called Dish at 7 in the morning and was told I needed to wait til 8 am. I called at 8 am and was told that the Hub Center would call me within 1 hour. 2 1/2 hours later I hadn't received a call. I called Dish again and was told that they were trying to locate the DVR and would call when they had found it. They did not ever call me. I called Dish again in the afternoon and asked if I could speak with the Hub Center. I was told no, but that the manager was on a call and he would call me when he was finished with that call. He did not. I called again and was told that they emailed the Hub Center and that again the Hub Center had promised to call me. They did not. On Monday, Jan. 16, I spoke with a manager or supervisor in customer service area. They told me that the receiver was already processed. How they were able to locate this information while the Hub Center could never find the receiver seems suspicious and makes me believe the information I was receiving has been misleading and dishonest. I did speak on Jan. 16 to the Office of the President twice. Each time I was told that the maximum reimbursement would be a courtesy of $20/month discount for 6 months. I don't feel that is even close to compensation for something that is completely the fault of Dish. Recordings for 9 years are lost and they claim that the recordings are not purchased by me only the service. Yes, that's true, but the service I paid for 9 years is of no use due to Dish's incompetence by the technician who did not give us the option of downloading the recordings and then let us send the DVR back to them (which one of your supervisors admitted was not only allowable, but is a very reasonable service); and the incompetence of the Hub Center who did not look for the receiver on Friday morning for the 2 1/2 hours they could have. For this reason I am asking for a full 9 years of reimbursement for the DVR service. 9 years x $7/month = $756. The argument that was given by both Office of the President doesn't hold any validity. They said that I'm only paying for the service so they are not responsible for the lost recordings, but it is Dish who lost them due to their incompetence. They also said that I don't own the recordings, but I paid for a service that is useless without the recordings. What did I pay for? Recordings that I can't keep or use? Then why have a DVR?

On December 31st, 2016, we called dish customer service about our phone service problem. This is the problem. We can receive long distance calls, but we can not make any out going long distance calls. We have called several times about this problem and have been assured that the problem would be corrected by the next day, that our phone connection would be disconnected and then reconnected and by the next day this would solve the problem. Well let me tell you if this is being done it is not working! Today I tried to chat with one of your reps. and they said they don't handle this type problem! We need to call in for this service! So now it's two weeks later and we still can't make a call to long distance numbers! I would like to request that you send out a service technician with instructions not to leave our home until the problem is resolved, and that this be done at your expense. An adjustment in our monthly billing would be nice also.
Thanks, Gary Adams, husband of Agnes Adams.

I paid my bill and they shut my services off superviser giving people wrong info
They want more money but its not my fault it there I talked to the president and she was rude so im getting a lawyer your customer's dont come first with dish I keep going thru this with dish so some one gotta stand up cause I work to hard for you guys to keep add stuff on people bills

We got dish tv about 3 months ago. We had Directv for two years a d the bill was going up and we met a dish tv booth at a Maine fair and they told us how much better they were and how much cheaper they were then directv. You get what you pay for. We have had nothing but trouble with dish tv. They are a little cheaper but they charge you for every thing else. They put the dish to low on my roof and the snow is higher then the dish so it's blocking the signal. Called them and they won't come and clean the snow away and we were told we have to wait for the snow to melt. Now we have to pay to get the dish relocated. If you have directv, stay with them.

I have had nothing but issues with equipment since signing up for Dish Network about six weeks. The Hopper in my living room had to be replaced inside of one week. The technician came out and replaced the HDMI cable (our fault) and it eventually worked correctly (not right away). After two weeks of dealing with that, it finally seems to be working, or has worked for 3 or 4 weeks without incident. The remote to the Joey in my bedroom would not stay paired from the get-go. Second time the technician came out and replaced the HDMI cable, he went in and checked the remote. Gave us a new one and it paired. Next morning, it was no longer paired. After two or three calls and one online chat, it still won't work. Called again a few days ago and the tech I had on the phone said he would send out a new Joey (listen to our recording, don't assume I was confused). Instead he sent a Hopper. How about that? Even I know a Hopper won't work in the bedroom when there is a Hopper in the living room. I have been able to watch TV in the bedroom on the existing Joey by climbing a short ladder (the TV is mounted on the wall), hitting "system info, " then re-pairing the remote every single time I turn off the satellite or TV. Sometimes it loses it's pairing if it's been on for too long. I'm getting in pretty good shape climbing that short ladder, but it's a pain in the behind. As if all of this isn't bad enough, it blows my mind that they shipped me the wrong piece of equipment. How inept is that? VERY.

In May I bought a new TV. The Dish Network technician first installed hardware for only one TV, so I had to call him back to hook up second. It had something to do with a "Joey" and a "Hopper". I thought I was simply signing a receipt for the installation but then my monthly bill shot up to $104 a month. I called a couple times to complain and try to renegotiate the bill, telling them I signed a receipt thinking it was only because of the installation. I should add I'm 77 years old and know I was taken advantage of . After calling several times in an attempt to explain my situation I was read a letter that said in effect I was a problem customer and would now be allowed only one call to Customer Service a week (or was it a month), and if I called more than this Dish could unilaterally terminate my contract. This insulting letter was read to a customer of some 16 years who had never been late on a payment. I then had to pay $340 to terminate the contract which I had signed thinking it was only for hooking up my 2 units. I was actually glad to pay the $340 just to rid myself of Dish. Now I am a happy customer of Time Warner who didn't make me sign some bogus contract. Treating your long time customers in this callous manner will lose you a lot of good will and tarnish your reputation. I can't count the number of potential Dish customers I have warned away from your company since May 2016.

Hello my name is Melissa York, I have been a customer of yours for over 1 year and 5 months. Well here recently dish has been putting on channels and taking them off, what's up with that? Furthermore, Fox has been taken off for good? If fox isn't put back in the channel lineup, we will disconnect with yall, and go with direct tv, because they offer it. I'm very dissatisfied with our service. Why on some tvs, you can get some channels and other tvs you cant? I thought it was all the same programming, please explain. Dish network will lose a lot of customers that have the same problem when it come to channels. Please tell us when you decide to put fox back on. Email [protected]@gmail.com or phone [protected]. Call and let us know something.

My referral, Kenneth Welty, 6497 T.R. 210, Belle Center, Ohio 43310, telephone [protected], began service with Dish with my referal card on Octobe 21, 2016. To date, I have been unable to get my $100 referral credit applied to my monthly bill. I have spoken to four different representatives. In each case, I have been told I needed different information...some said it would be taken care of, while others said they had no record of the referral person or their account. I submit that Dish Network is a dishonest company with a total lack of integrity. I also had a Visa credit when I signed up for my service in October of 2014 and to date have never received it. It's odd that my referral has been paying for Dish service since October 21, 2016 and they have no record of them. I will never refer anyone to this dishonest company. And I recommend you don't get involved either!

My name is Paul Barrott and I am a cancer patient. I suffer from stage 4 GIST. I have been a customer for 6 years and have found out that Dish does care much about loyalty to customers. Because I am on a pre pay account Dish has told me they cant treat me like any other customer. All I asked for was 9 days to pay my bill so I could use the money I have for the kids for Christmas and they me told that if I was regular customer they could have but not since I have a pre paid account I am not able to get the same courtesy. According to them it does not matter how long I am with Dish, I will always get treated like this. I plan to cancel Dish and take this story public to be sure people know that if dish puts you on one of these accounts you will not be taken care of, they just want you to pay and leave them alone is the impression that is given. If you have less than perfect credit you will be discriminated against and treated like a second class person.

Admittedly, Dish price wise, is better than DirectTV but what Dish will claim to charge you as compared to what you actually get charged is different, and once you are in a contract you are stuck.

First, you will be charged $15 dollars a month as a DVR service fee, when your DVR s###s the bed, and it will. Everyone I have spoken with has had this issue, us twice. They will charge you $97 dollars for 'technician service fee' plus $100 for the new DVR. They will not refund these fees, even if you have a manager promise to refund. They technician informed me that they were only payed $40 to do the service for you. So essentially, Dish, is charging you fifteen dollars every month for nothing, and YOU are going to pay for the technician & the DVR.

We went to sling and love it. Use our Xbox to run it thru, and Sling even sent us a Roku for free.

Think twice before engaging in a contract with Dish, your bill will be over one hundred a month.

Installation at tenant apartment was extremely poor. Installer would not answer phone when called to make installation look more professional. Obviously this installer has no incentive to do a professional job. He was only there to collect his pay and move on. I contacted dish to no avail. This is terrible business. I had to take the time to repair this installation myself. I take pride in my apartment complex. I will recommend to tenants to use cable or direct tv. DISH will not be allowed.

I live in the middle of nowhere so I'm limited to TV service. I called Dish TV and because I didn't have a bank card... (but I have an American Express card)... that card was not secure to them to place my order, I would have to purchase my equipment... (with my American Express Card)...as we spoke on the phone, with no warranty at a cost of $294.28 plus a monthly payment of $79.99. I called Direct TV next and got TV service for the same package at $64.99 with the NFL package including 2017 with no problem and NO MONEY out of my pocket as we spoke. What is wrong with this picture. At least I have a year at that rate of TV without having to give up my first born to get it. Research, before you buy!
Tina