DISH Network
Reviews and Complaints

I canceled my service with dish on 04.06.10 after being with them for 7 years. I was told on that date by the woman I canceled service with that after returning the equipment I would be credited $37.40. I called on 04.15.10, after receiving an email that they had received my equipment back, to verify when my credit would credited to my bank account. Spoke with alan an account specialist and was told that I would receive my credit with a week to a week and a half. I've never received this credit. I called them today 05.12.10 spoke with kristy (Csr) & michelle (Supervisor) that I now owe $191.00. I don't have a contract with them, it expired 5 years ago. I changed service because they started nickel and diming me with charges. I never get a person who speaks fluent english; i've had problems making payments thru their website. I've had trouble making payments thru their phone system, so I always have to speak with someone. I had a horrible time with the local installers last year. They put my dish in a place where a palm branch constantely disrupted the signal. I had them out here so many times they refused to come out any more. Dish had to send out one of their acutal employees to finally put the dish on the roof. When I closed my account they tried left and right to keep me. I've also googled complaints against dish network. They seem to be notorious for tacking in an early termination fee and i'm not going to be bullied by them!

Dish network has terrible customer service! I sold my house and moved to an apartment - this was the only apartment they had available! But it does not face in the direction that will allow signal from my dish, so I needed to cancel it. Well, after calling to cancel, I was notified by "customer service" that I had 19 months left on my contract and the cancellation fee was $255! They would not negotiate, or allow me to pay monthly! I asked to speak with their supervisor and was told, "well, that is fine, but they will just tell you the same thing - the fee is $255".

I spoke with the "supervisor" - and was told, that I signed a contract and that was that, I had the responsibility and the canceled fee was due immediately! No negotiation, no ability to bill the fee monthly - no customer service! They don't care that I could not get signal in my apartment building - it didn't matter! Dish network is terrible - do not use them!

I never had dish network, in my life, one day i got a with drow from my bank for $600.00 i called the bank, they got my money back, it semied my daughter had used my bank card to get the system, well they contacked me, i had to get the reciever and send it back, and they would give me back my money my daughter was in the hospital so i went to her house and got the systems when i recieved m y shipping labels i sent the stuff all back this has been 2 years ago or longer, well today i got bill from afni, for dish network dept 0063 palatine, il, [protected] for $806.51, ok i never syne nothing my daugter syne her own name and they got the stuff all back so how can they even have bill and for someone that never owen dish network in there life time im pissed they have it in the creted buirel come on this isnt fare.

They send out a mailer that advertises free hd dual dvr. When you get your install they come with out it and say they only have standard equipment and you have to call to have yours switched out. When you call they pretend you never ordered it even though its included in the ad. They will not give it to you without a $100 upgrade charge. They say it was your responsibility to specify it in the order but the ad doesn't say that anywhere. Even though I made it clear the reason I was calling on the ad was because I was happy to see I would get that free upgrade to a hd dual dvr. They automatically give you the other free stuff like 3 month of showtime and hbo which by the way will charge you after the free period is over if you do not call to cancel! We shall see if they really cancel it and charge me anyway. They are definately a terrible company to get service through!

HELP !
Good morning, I am Narvin Tunstall whom live at 2809 Newcomb rd Albany Ga. 31705. My phone number is 229.483.0383. I requesting that AT&T investigate
my communication bill with Dish network. The account is set up in my wife’s name Anita Tunstall with the security number of 2163. This action stated in January went I have this great I deal to up grade my Dish network to HD for
greater service. I called Dish net work in January this year to purchase one HD
receiver. The Dish represented informed me that the installation is free, but the box will cost you $ 253.00. I paid for the cost of the box which were $ 253.00 from my credit card ending in 6984.The Dish network represented told me that my balance is now 0 cent, and all of the transactions with be posted on the next AT&T bill. Time went by and no posting or action and credits up to today.
Also, we purchase a standard received in February this year as well.
This receiver, I did not pay for it with my credit card, but was charged to our
AT&T billing account. This represented told me that he could not collect
payment from me, only to charge it on our AT&T bill. This is the problem,
a direct payment to Dish and not recovering credit on my AT&T bill.
Along with this, also I am bringing charged rent on both receivers and I am only renting just 1 out of 3 receivers. Went I call to speak to and AT&T rep they always transfer me to a Dish rep to handle my problem. The Dish rep tell me that
my Dish bill will be zero out on the next billing cycle, as for today our bill is still not accurate. Dish informed me that AT&T is not posting our payment once Dish post them to AT&T. I asked Dish to send me a copy of my zero balance bill, Dish told me that they could not do so because of the agreement with AT&T.
So I need this mass taking care of; I am paying in good faith, but AT&T is still billing me for the service and equipment. That last payment to AT&T over the phone the rep, she gave me a hard time taking the payment. I do not appreciate
her voice tone. AT&T please take action to correct this, you are the direct problem of the action. I am now paying 200.00 per as of March this year until is mass is taking care of and we are not the only ones and you know this too. This is not good. I am requesting full credit for the box that I paid for, credit for all late charger, credit for none box renters, and credit of paying too much on this bill.

This is my second request asking for this action !

Contacts [protected]@yahoo.com 229.869.3906 please

I ordered my Dish network service in March 2010 through GWDISH. The order was for one dual room HD DVR receiver and one regular receiver. When the installer came to my home, he choose to install a regular dual room DVR receiver instead of an HD receiver. When I noticed the problem 3 days after the install I called Dish and informed them of the problem. Dish network representatives told me that since I am asking for an upgrade I have to pay $110 for upgrade. I told them that this problem is caused by the person who came for the install but the CSR told me nothing can be done now and if I choose to leave I have to pay approx $410 for early termination. So far I have talked with service representatives, their supervisors and also complained online but only to find that the customer service don't care now that I have signed a 2 year agreement. They are rude and very unfriendly. GWDISH agrees that the order was for an HD receiver but dish is not ready to acknowledge what GWDISH says.

My TV only allows one AV connection and one S-video connection. Both are being taken by the dish receivers. If my kids want to play wii they have to wait for me for the evening so I can change the connection. The same goes for connecting my PC to my TV. I always have to switch cables which is very very irritating especially when I have to deal with the receiver that I didn't ask for.

I will somehow manage to finish my 2 years but will make sure that none of my friends or anyone I know ever join dish network and I for sure will never ever look at dish network.

Subject: 5 yr customer calling it quits
>
>> Feb 2009 I renewed service for 24 months at a rate not to go above
>> 42.00/mo Was informed notes to this effect being placed in my permanent
>> notes section of my account and advised I needed to phone back at end of
>> first 12 month period to remind dish of this service agreement ( since
>> your computer system would only do 12 months at a time ).
>>
>> After several days of phoning, on hold for 2+ hours at a time followed by
>> several disconnects. I finally phoned and spoke with a supervisor, then
>> her supervisor who informed me there were no NOTES and the original
>> service agreement would not be honored. WHAT?!?
>>
>> Filing with the FCC, seeking legal recourse as I will no longer do
>> business with Dish and making it clear everywhere I possibly can of this
>> deception.. Hopes of saving others from deceipt and aggravation.
>>

I called Dish Network Technical Support for an issue with my Dish DVR 522 box. In the end it was determined that I would need to replace the box. In order to receive a replacement, I would be charged $15 for a replacement to be shipped. Being a long time customer, I asked that they waive the shipping cost. They would not. I then decided to cancel the service instead of paying the shipping fee for a box that has had numerous issues from what I have found online, and I didn't want to get into a situation of paying $15 every time the box went bad. I was told I could pay $6 a month for a service contract, but I declined. In the process of cancelling, I was told I would be charged $15 for shipping if I used their label, or I could use alternative shipping methods which would still end up costing me. $15 is not much, but it is just another cost Dish Network is trying to squeeze out it's customers as they cancel. Any thoughts I had of re-using them in the future are now gone. I see how they truly operate, now. I paid the $5 lease fee for the DVR box for 4+ years. They have made plenty of money on the DVR box. They own the box, they should pay the shipping if they want it back.

My husband called in to Dish TV to inquire about the new special they were running for $19.95 per month. After getting some information from them the representative on the phone asked for our debit card number and his SSN to "hold" the order until we had sufficient time to see if we could get a dig permit to install the dish. Despite the advice I gave him to not give any of that information until we know for sure if we can do it or not, my husband gave them the requested info since he was under the impression that we were not going to be charged. However, we were charged a fee of $49.95. We called to tell them we couldn't get the dig permit because of our housing situation and they would not refund the fee despite the fact the representative told us he would. After much debate for about 30 minutes - with them telling us it's a "processing fee" for, I guess, just talking to them..., Dish said they would pull the tape of the call and listen to it and call us back. They didn't call us back for about three weeks, but I noticed we were refunded the $49.95 today. We're very grateful they give us our money back, but a word of warning - don't trust Dish TV when they say they won't charge you - they will charge you a processing fee just for talking to them.

On March 2, I wrote a complaint letter to Dish Network regarding not getting assistance with a HD DVR that continues to have recording errors. After two weeks with no reply, I was faced with having to call or write again or to just give up. I chose to give up and decided that I would keep an eye out for the next promotional offer from Direct TV.

On March 22, I arrived home to find that UPS had delivered a replacement DVR. I would have refused it if a signature had been required, but I was not given that option. Today I looked on-line to get the phone number to call and noticed my balance due was higher than normal. When I pulled it up, I saw that I had been billed a $15 delivery charge.

I called customer service and spoke with Jessica (ID: FSS). I explained to Jessica that no one had ever replied to my letter and that I did not want the replacement DVR now. Additionally, I told her I never would have agreed to having the DVR sent if anyone had replied and advised me that there would be a $15 charge to replace YOUR defective equipment.

Long story short is that Jessica told me "too bad." It did not matter to her that I was never advised about the DVR shipping fee. When I told her that I was considering canceling my service, she said okay but that there would be additional charges to send the equipment back. I was incredulous and asked her if she seriously would let me cancel and walk away over a $15 charge and she said yes.

So, Jessica wins. Having been with Dish Network for seven years at this house and four years at my previous residences, I am unhappy to realize that I have little value to Dish Network. What I find exceptionally annoying is that I have been paying over $120 a month only to be told "too bad" when I call for help and assistance.

I am going to just roll over on this one and accept that it is just too much trouble and time for Dish employees to treat me as if my business is appreciated. Jessica did a really good job of letting me know that it is not.

I will be calling to arrange cancellation and will pay to have the equipment returned, but it will be the last dollar Dish ever gets from me. And, I will be publishing this letter to every consumer advocacy website that I can find, as well as copying every Dish executive. Please note to NOT cancel my service based on this letter. I will cancel in my own time once I have arranged for Direct TV to install my new service with them.

It is wonderful that Dish is on a roll and that the company no longer needs the folks like me on which the business was built. The company stock is back in the $20 range and things are great for Dish. I hope someone catches on quick that it will not remain so if your highest paying customers are allowed to walk away over a $15 charge.

Recently Dish Network seems to gotten new "Customer Non-Support" management. I have been a Dish customer for 14 years and have to now look for alternatives like AT&T Uverse or Direct TV. Seven months ago, the customer support person came and was not able to complete part of service because he was too fat to be able to to attic. He said some one else will come and complete the service. No one came. Every time we call Dish, it takes hours to get through the machine and also since this non working TV was in the basement, we did not dare to waste one hour. Today I had to call them because the also made some changes to on-line accounts so I could not login. They changed my billing to on-line only without permission and so I was not able to see the bill for long time. Now that I had already spent my hour with the billing department, I told them that the previous service job was not completed, they said, I will have to pay another service charge because we did not call earlier. The supervisor was able to verify from the previous tech note that the service was not completed. But she said, it is customer's job to complain. But since you did not complain within 60 days, it will be considered a new call. I have a home service plan with Dish that meant that I didn't have to pay if there was any problem. I still have that plan. But Dish on its own changed the plan (without notifying me of the change of terms) that with the plan the service calls will cost $15. This started one month ago. They also change several other charges - all without notifying. It is the customer who is supposed to look at the bill and ask if they are not happy with the change. I would like to know if there is a government agency that looks after such consumer abuses. Where I can complain about changes of all these monthly fees and terms of service without notifying the consumer. Then even though their notes say that the service was not completed, the will not complete it until the customer calls again.

Dish Network is all about bait and switch, stealing your credit card number and using it unauthorized, promising to fix problems and then having the original problem pop up a couple months later ...causing you to waste your time to TRY to fix it again! I originally got Dish with a "Gold HD" package, "free activation" and a package that would "cost me $42.99/mo for the first six months" then "$77.95/mo for the remainer of the two-year contract." I verified with "Daniel, " the salesman, THREE times by repeating my query that that was the price. Well, that didn't happen. They billed me a $50 activation fee ..and then they used my credit card number to sign me up for other services that had nothing to do with Dish network, repeatedly charging me $19 every month. I had to cancel the card to stop them from stealing from me. It didn't stop there: After a couple months, my $42.99 was up around $90 and then drifted above $100 per month. When I did the online chat and then called them, I wasted SEVERAL hours attempting to get them to abide by the contract. Their "excuse?" They aren't bound by any price they quoted ...but *I* am bound by a 2 year contract to pay them "whatever" they want me to pay. Homey don't play that! I made it a point to track down the corporate office in Colorado--their number is [protected]--and wound up talking to a high-level but just as incompetent "corporate customer service person" by the name of Shelley Cruz (when you call the above number, enter her extension, 53482, after you get the answering system. Shelley promised the world, offering to "fix" the problem and did--for ONE month. Now, the bill is back up to $95.98 (remember, I am supposed to be paying $77.95) and, of course, she won't call back! Her voicemail says her schedule is from 3:30PM central to midnight so, you'll just have to get her when she's in, I guess. So, let's review: 1. Do NOT give Dish a credit card number unless you are willing to cancel it--to stop them from stealing from you! 2. Do NOT expect them to maintain the contract of what they agreed to! 3. Expect the price to change--read that "go up"--every month without reason. 4. Expect to waste as much time as they can get out of you to NOT solve their ripoff billing practices. 5. Even when you THINK the problem is solved, do NOT think the "solution" will last more than a month. 6. Expect to waste more time in the future--could it be EVERY month for the rest of eternity?. 7. Don't expect Dish to work when there is even the slightest amount of rainfall. 7a. Snow or freezing rain? You'll need to get on the roof and clean off the Dish (no TV until you do!). 8. Know that you will do what I am doing now ...writing about Dish Network Bait and Switch--and credit card fraud--online. 9. Good luck with these low life's!

Go DIsh network was contacted to install my dish network tv satellite, I referred my daughter and we were to both receive a $50. referral fee from Go DIsh. I was told to send in a form which they mailed to me to get a Authorization Number. I told them my daughter was ordering service and Ron from GoDIsh Ext#258 told me to tell her to go ahead and order her service as the Club Dish Card authorization was not necessary as her service would need to be activated for 90 days before she received a $50 credit on her bill and I would receive $5.credit per month for 10 months. Upon calling the GoDIsh [protected] number and put on hold for over 30 minutes I hung up and called the DIsh Network 800 number, spoke with a billing specialist and was told they have nothing to do with Go Dish as it was a separate company and would not honor the referral fee's. I am going to contact the attorney general's office in my State as this is a Scam! Scam! Scam!, anyone I know which is a large circle of friends and family will also be warned about the company that tries to scam you!

We signed on for Dish Network in November 2009. We have been very happy with the service until today. We received the most recent bill and it was 150 percent higher than the previous bills. Incidentally, the fee we have been paying since November was exactly what the sales representative told us it would be and he promised my husband that what our bill would be for the first twelve months. My husband spent over an hour and a half on the phone with various representatives and supervisors, even being disconnected (perhaps hung up on?) twice. They now say that the sales representative that sold us the package had no right to make the promises he did and "you know you are under a twenty four month contract". Absolutely horrible customer service. Next step the state Attorney General, Better Business Bureau, Consumer Protection Agency, etc., etc.

On 12/19/09 we had Dish network installed due to the "Great Deal" over Direct TV.
Our contract was for free installation and $54 a month for 24 months. Our first bill came and was for $284. I called and was told it was for installation charges and after debating this for over an hour I just paid it.

Our second bill came three days later for $417, again I called and after the third operator I was informed that they had changed the original contract and was now required to purchase the HD/DVR receiver. Since I could not afford this I was eventually directed by some miracle of science to "Philip Operator #2N6. I was informed by him that they routinely change contracts and my only recourse was to have the service disconnected and due to being within the first 30 days the $284 would be refunded to us as soon as they received their equipment and it was tested.

However, they would not send us prepaid shipping papers. Wierd, but Okay, I thought. So service is disconnected at that time. The following day I shipped back their equipment and received verification of delivery from UPS on 1/25/10 along with the time and who signed for it.

After a week I called Dish to find out how things were going and was told that we would not receive the refund as told earlier. But wait it gets better. On 2/26/10 I received a letter from E.R. Solutions, a collection agency stating I owed Dish Network $258. So of course I called Dish network and once again weaved through the endless idiots, finally being transfered to a supervisor. He had no name nor an ID number, which was a red flag in itself. Anyway the charges was for the equipment I had? After the vulger response received when I confronted him with the information including the tracking number and who signed for it he set out to prove me wrong. He did in fact find I was right, in fact he did have the equipment.

For a normal, compitent person this would have made them think that maybe I did not owe this bill. Not Mr. No Name! He simply stated "You still owe for the equipment you have". I also found that directing him to Philip #2N6, was a waste of time since according to him there is no way to find out who this person is.

I have this morning filed a complaint with the Consumer Protection agency and the Federal Trade Commission. However, looking at all the issues filed against Dish Network I am thinking it may take a while.

Based on my experiences with Dish Network I have been able to know without a doubt that if ignorance is bliss there employees are in paradise!

After paying 50 a month for wildblue "satilite" from dishnet work started fine (better than dial up ..aka "wow")1 + years later i need faster speed ..suggested go tom our "platinum package"...80$ a month..i did..this si supose to be the max(ps now my bill is up to 200$ a month, yes as in two hundred!guess what it started fast at first now after only 3 weeks..pathetically slow...after email...my reponse is"sorry we cant gaurantee speeds at particular peak times?..hell it 2 am right now and the speed still sucks(unless there is a whole bunch of nite folks...left email or phone...no reply...but of coarse...i want NO OUT SOURCED NON USA READING OFF SCRIPTS EITHER...possibily that 99.9% of work force...com on dish when did you turn so nasty?

Last time I am recharge my dish tv using online net banking
Many time amount is credited my acount but trancation is faild..
How can is get back my money?
Acount details

05-feb-10 cn20100205076578111 0 merchant name:cc avenues otc:cca100213865
266.00

05-feb-10 cn20100205076578073 0 merchant name:cc avenues otc:cca100213864
266.00

05-feb-10 cn20100205076578065 0 merchant name:cc avenues otc:cca100213863
266.00

I just got off the phone to India for the fourth time trying to get them to honor a deal I thought I had made in October 2008. I had switched from regular Dish to Hd-Tv Dish. I had talked to a young lady in Manilla, Philippines and She signed me up for what I thought was going to be free installation and free HBO, Starz, and Cinemax for three months and $24.99 a month for the 200 channel silver package/for 12and $5 for DVR rental each month. Imagine my surprise when they charged $57.99 for Dish/DVR package, $40.00 for the HBO-premium package. I have tried since October to have them honor the deal-they now say that there was never any such deal offered and they would (out of the kindness of their hearts) offer me the new deal-same as the one I thought I had brfore, for $22.99 a month for SIX months and no refund of their overcharge! If anyone has had this happen to them-please write here and to anyone you know who can call thses guys on their blatant breaking of a contract Also, to let me know I didn't just imagine this!