Dollar Tree’s earns a 1.1-star rating from 2973 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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District Manager Maria
On 12/07/21, I came in late due to a mix-up in the schedule. I still came in and did everything I was assigned to do and more. I was terminated on 12/08/21 and wasn't given a second chance. Maria has been on a lot of managers and is very power hungry saying one thing and writing people up for doing it. This is what happened to my old manager. Other stores are given more hours, but 06768 wasn't. She gives the store tons of tasks knowing the amount of time given isn't enough. Many managers do not like Maria for how she makes it the store manager and the assistance fault for not getting everything done. The store looks horrible and Maria doesn't do anything to help when it comes to hours and resources. I do hope Maria is given necessary actions for not fulfilling her end of bargains within the workfield.
Desired outcome: She should be demoted due to her actions towards numerous workers
service
there is manager at the store named AMY I have seen her mistreat the cashiers. I was in line she got mad at one because the cashier had a line. That was the other night.Tonight she got a nasty attitude toward a cashier because it was time to take down her draw. she told the cashier w a mean attitude, "you just don't want to work."The other line I was in a customer behind me said, "Everytime I am in here that manager treats the cashiers like dogs everyone of the cashiers should quit" I see a customer loosing it on that manager. I made sure I got her name!
Desired outcome: Amy the manager better attiude toward the cashiers
Cashier
On December 14th, 2021 I was at the Dollar Tree store# 6907 at 4475 Refugee Rd Columbus Ohio 43232 at 2:59 pm. And the cashier was very rude and disorderly. I was standing in line behind two women with over 30 items each. Another cashier walked up to another register and I asked if she was opening. She said no so I got back in the line that was open. A male associate stood next to me and I said "When it's more than one person in line y'all should open more registers". He apologized and went and whispered in the cashiers ear. She all of a sudden starts mumbling LOUDLY under her mask how she could careless who is mad. This went on for several more she does not care who is mad be mad you can leave. I ask was she talking to me and she chose to start yelling at me. So I yelled back I don't know what he told you but that's not what I said and your being rude. I finally got up to her and she said she wasn't helping me so associate Patty checked me out. Your cashier needs to learn how to be professionally. She was very irritate and GHETTO. I will never go into that store again.
Kenta cashier Hudson Ny
Good evening Sir.
I was in Dollar Tree this evening and we had a serious concern.
I was talking with a friend who was cashing out.
She asked questions re: a seasonal item sale and the new 1.25 items.
The cashier said everything has changed to $1.25.
As she rang the items, she rang one item two times versus separate.
The customer asked to please ring up separate.
Then your cashier started yelling it didn't matter and insulting her intelligence.
She began to slam the cups and yelling.
Words were exchanged among them.
She called 911 with a fraudulent complaint.
The manager at the time was outside and asked us to wait inside ao she could clear it up.
Imagine the embarrassment of this situation with the cashier named Kenta.
Yelling she worked there since 2012 had a degree and who were we?
For the record we are two black professionals.
We shop there often.
Even 911 asked her to refrain from the vulgarity.
She made a whole scene in the store.
We has to be interviewed by the police.
I chose not to run because I dis not do anything wrong
The manager tried to calm her
I was not given the district manager name but would like to file a complaint.
She kept saying we were not allowed in the store and the manager said we were.
I am always requesting a copy of the tape for the police and my viewing.
Sincerely,
NWL
Sent from my iPhone
Desired outcome: Video , termination and apology
Manager Attitude
On December 10th, I was at your store #8688, your manager was at the cash register, I put my merchandise on the counter and she stepped away, she said it was not open and she was just passing by, I told her no she wasn't she was standing at the register for at least 5 minutes, that's why I thought the register was open, she said she was just passing by, I told her, she was standing there, she said no she wasn't, I told her the customer is always right, she was rude spoke back to me and said "not always".
Desired outcome: Have a talk with the manager
Harassed by manager and refusal to call police when someone assaulted me in the store
Essex street, Maywood, NJ 4:25 to 5:30 pm 12/07/21 summary: Customer put face to my nose starting altercation unmasked spitting in my face, and threatened that she'd hurt me. Asked manager MATT for help and to call cops. Matt's response "I don't give a [censored] about you. my job.. I don't give a [censored] about this store..." my life threatened bc of...
Read full review of Dollar TreeDisorganized store, disgusting parking lot
Love shopping at the Dollar Tree. However, the stores here in Alexandria and Pineville Louisiana need some help. The stores are constantly a mess and the parking lots are truly disgusting...diapers, masks and all kinds of litter. In a perfect world no one would litter, but it happens. I pick up litter in my neighborhood daily. Please have someone clean up the parking lots. It is to the point that I don't want to go there because it is just so nasty.
I recently went to one of your stores in Baton Rouge and it was such a pleasure! I was clean and well stocked. Parking lot was pretty clean, too.
Sincerely, A Cross
Desired outcome: Clean up parking lots
Supervisor
12/2/2021 Im and employee at the Dollar tree in Jacksonville Florida and a manager Name David Customer come in stating that he is sorry he don't do anything but just sit in the office and do nothing while other staff do everything. so i'm working on the cash register my phone rings I didn't answer so I waited for about a hour to step out the door to call my...
Read full review of Dollar TreeStore #2076 manager unprofessional
Walked into Dollar Tree on 11/30/2021 11:29 Heard 2 people cursing each other out about to get into a fight, found out it was a manager and customer. This is ridiculous, need to teach your managers how to handle conflict. Store suppose to be safe haven for customers to shop. This is a shame. If a manager was having a problem with a customer, that manager...
Read full review of Dollar TreeUnethical behaviour
I was in the Dollar Tree store at 1792 South Lake Suite 30 Lexington S Carolina on 11/28/2021 to purchase the Sunday paper. When I went to look at it the paper cashier Chalyn said to me, I will gave give you the paper, get on line. Then she said that was the rules if you don't like don't shop here, I then said to her if people don't shop here, you won't...
Read full review of Dollar TreeEmployee was extremely rude
Date of incident: November 29 2021 Time: 6:15pm (give or take) My family and I went into the Dollar Tree 1001 Market St, Dalton, GA. The front of the store had a personal radio that was blaring rock music (keep in mind today is November 29 and if any music was playing it should have been holiday music). I found an employee — a very rude woman — and told...
Read full review of Dollar TreeManager at the 906 Ralph David Abernathy very rude
Hello I am Lisa Baker and I shot regular here at the Dollar tree at 906 Ralph David Abernathy in Atlanta Georgia today which is Sunday the 28th of November I went into the store at 9:30 the manager was the cashier I asked him about some Halloween decor that I know and other Dollar trees are on sale at markdown for half off he got smart said this is a dollar store everything in here is a dollar, I stated it was a witch hat reef decorator he said that is not Halloween very rude and nasty and disrespectful and I would not be spending my money here again and I was a regular shopper here I am a teacher I am always in the education department in the Dollar tree but I would no longer spend my money here with these rude disrespectful managers y'all need to put somebody in place that's more patient and more understanding and I remind you he never even checked to see what it rung up you just put it to the side. And there was a elderly lady behind me she shook her head and said wow.
Desired outcome: To put a real professional manager there
Discrimination
My name is Dujna R Hundley I put in a application at dollar tree on sunset Dr Guntersville Al the manager to me to take the test and then she would hire me and she lied the lady that works there lives for I live her address is 713 Ringold st Guntersville Al I don't no her name but that is her address she was down at dollar tree on sunset drive telling them I couldn't pay me rent that isn't her business and they're mistreating me she was lying on me and every time I go into the store the big black lady treat me bad because I'm briacle and they through I was black and they found out that I wasn't not the manager is in on it to they were talking about me very bad and none of that is true and the manager lied she was going to hire me until she started lesson the the lady at lives at 713 Ringold st Guntersville ala that works for dollar tree she was bad mouthing me for no reason and if that is the way dollar tree treat there custmore I will not go back but I can flie a law suite agasint them for doing me that way this wrong and everyone desver a chance you shouldn't lesson to what people tell you about a person I have the quality and I have. Right for them to apologize that is no way to treat a customer first of all they need to mind their own business there listen to stuff they heard on the street they don't know me personally they just listen to what the here and mistreat me all the lies that people tell you can't go by that you better find a person out for yourself. They might need me one day Miss treating me this way my phone number is [protected] address 703 Ringold st Guntersville Al 35976
Desired outcome: 11/27/2021
Bad Customer Service and Disrespect to Veterans
I visited the Dollar Tree at 700 South Kings Hwy. in Myrtle Beach SC and heard the cashier and manager tell a Vietnam that they did not want him visiting the store after he asked to use the restroom and was told there is no public restrooms. I notice the Veteran was in a wheel chair and was wondering what about the ADA act. I questioned the store manager and was told to leave since the DT needed no veterans or supporters of veterans visiting their stores
Tue 5:32 PM
You sent
The DT must be in co-hoots with China and
Desired outcome: Manager and cashier needs training in customer service and should be reprimanded
Online order ship to home
I placed an order on 11/08/2021 and I can't get any information about when it will be shipped to my home. I tried tracking it online with no luck & when I called the customer service line I was on hold for a very long time and gave up. I just want to have some idea of when I can expect to receive this order. The order number is ec391203197.
Desired outcome: Update the status by email
Management
Lightening is terrible in the majority of the stores. They flicker all the time. Over 25 Lights need to be out in order for a work order to be placed. This is a problem for people like me who have epilepsy. I had a seizure at the store.
This is still not completely fixed since Oct. 1. Management waited from two prior work orders with no response until the day I actually had the seizure to do something.
Desired outcome: LED LIGHT REPLACEMENT
Complaint about service at 2309 Nott st Niskayuna ny 12309
I was in your store on the 19th. I was helping these 2 ladies with 3 full carts. I asked if I could see the result of there spending, they said yes, The cashier yelled at me that I was nosy. I told her they said I could. She called me nosy. loud as can be. They changed their mind. I said that is fine. went to the other cashier. The cashier said I told the...
Read full review of Dollar TreePoor management!!
The manager may be a fine person but the management style is not working. I frequent this store (Elberton GA) often and this store has boxes every where all of the time. When I talked to someone I was told that she was directed to send stock help home because she had to cut back on hours. The lines are long during peak times with one cashier, I asked if they could call for backup she said she HAD IT and it was Christmas times, I told her it wasn't her performance but people in long lines was not necessary, she then said the others were in a meeting, really at 3 pm with the line half way the store. This store needs some SERIOUS help.
Desired outcome: Overhaul
backorder items
Good morning, I placed a order for some gold chargers on the 21st November, while on the website it stated shipping was estimate November 30, once i clicked the checkout and paid, I received a email stated that the item was back order for 30 days. this item was bought for an event that would be before 30 days. had it stated back order i would have never purchase, can you guys please assist. I'm requesting a refund if I'm unable to get the items for my events.
Desired outcome: refund
A manager
The manager at the N Thompson store in Murfreesboro, TN is rude and obnoxious and doesn't belong in a managerial position. She argued with me and said there were 8 bottles of water in a carton when the box clearly said 6. She said in in a not so nice way you need to bring a single one to the register for him to ring it up. There were at least 10 people in line and she didn't call anyone to another register. People kept getting into her line and she said you have to get in the other line because I have to blow up a balloon. I've never seen such a rude and nasty person as a manager. She needs to either be retrained and put into another store or put into a lower position where she doesn't have a lot of contact with people because she isn't a people person. Your customers are your bread and butter even if your products are inexpensive. I like Dollar Tree but I won't put up with this crap from any store. It's easier for people to hide behind a blind eye rather than complain but this ridiculous and action needs to be taken this was not the first stop to this store. I have shopped from the East to the West coast and I've never experienced this kind of rudeness and obnoxiousness like this. The people are your livelihood and they appreciate your products and just because they are inexpensive doesn't mean they should be treated like low life. Please take care of this situation.
Desired outcome: Remove this manager from this store because even if she is retrained there will be resentment.
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Overview of Dollar Tree complaint handling
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Dollar Tree Contacts
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Dollar Tree phone numbers+1 (800) 266-8733+1 (800) 266-8733Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 3 3 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 22 22 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone numberOrders+1 (877) 530-8733+1 (877) 530-8733Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone numberCustomer Service+1 (877) 755-3035+1 (877) 755-3035Click up if you have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone numberCustomer Service
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Dollar Tree emailsinfo@dollartree.com100%Confidence score: 100%Supportcustomerservice@dollartree.com100%Confidence score: 100%Customer Service
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Dollar Tree address500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
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Dollar Tree social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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