Dollar Tree’s earns a 1.1-star rating from 2973 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Store organization
I stopped in to the Dollar Tree store in Great Falls, MT on 10th Avenue South and I was shocked! There was hardly anything on the shelves, unpacked boxes blocking every aisle. Items were all over the floor and in the wrong sections. Looked like a bomb went off! Never seen it this bad. I am sure a fire hazard at the least. Disabled people having a hard time maneuvering through the mess.
Desired outcome: Get the store cleaned up and merchandise put away.
Red plastic disposable drinking cups - 50pk
My family shops at Dollar Tree almost every day. This time we went and they had an entire aisle of 1.25 items. We grabbed 4 packs of 50 cups and they proceeded to tell us it was 5 dollars each. The sign clearly said 1.25 and there were rows and rows of this item. The entire aisle was supposed to be 1.25 items. When I asked them to look at the shelf and price they told me they made a mistake. They said they will not honor the price advertised. I asked for a manager and one never came. I took pictures of the item on the shelf clearly marked at 1.25
Claimed loss: 3.75 times 4 bags of cups
Desired outcome: I would like someone to honor the price like any other store when it is mismarked.
Actually you are 100% incorrect. Walmart, Jewel, Osco, and many, many, many other stores religiously acknowledge that it is their error and upon speaking with a manager you WILL get the marked price. I have had it happen quite often. I also worked for Walmart in a corporate roll and can tell you that they WILL honor if pressed. If you think that I cannot see the "Plus" stores change in plain sight then you must be very narcissistic in the fact that you seem to feel yourself more intelligent than the average consumer. It is legally called "Bait and switch" and it IS illegal. Mistake or not. When you accidentally get in an auto wreck and forgot that you didn't pay the insurance bill you get fined. Accident or not, YOU are responsible for your own mistake and have to pay for it as such. A customer is NOT taking advantage of the store by simply demanding that the advertised price, via the shelf advertisement sticker, be honored. This is designed to protect the consumer against just such practices. It is NOT the consumers responsibility to dig for information on pricing mistakes by using their phone, which they pay for, to investigate pricing errors due to negligent employees of the corporation. There is no need for the person who is supporting their salaries by making the choice to consume the goods provided to be the "Bigger person". That statement is ridiculous in itself. The FTC (Federal Trade Commission) has issued a Notice that it has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act. Look for yourself: https://www.fdic.gov/resources/supervision-and-examinations/consumer-compliance-examination-manual/documents/7/vii-1-1.pdf
Refund
Register over calculated my money I took in reciets and the items the refund was still less then the cash amount was given... I had the proof and when they pulled the cameras it only showed when I returned the items I was still missing half of my money, the manager stated I was the thrid person that came in with same issue however she would not take the time to do it manually so she could see the miss calculation... Manager sent other people too talk to me no one would listen and the part they pulled fromthe cameras only showed the second transaction... When I returned the items for a full refund but it was still short... So they dismissed my complaint completely and someone or some way thet kept my 59.40 and only retured 46 dollars to me after I paid 110 in cash... I have all the reciepts all they had to do was calculate... And now where do I go from here this is teriable and just crazy!
Claimed loss: $59.40 DOLLARS
Desired outcome: I WANT FULL CAMERA RECORDING PULLED .....AND MY REFUND AND MANAGERS NEED TO BE RETRAINED OR FIRED THE WAY THEY WAS ACTING!!!!
Store never have change
The dollar store on 11th & Girard never has change... this has been occurring for at the last few months. They have a sign that says correct change or debit/credit. When your purchase amount is $7.82, they would rather you put everything back, or they want to keep your change from $8. They will take your change but won't let you go for a few pennies.
Read full review of Dollar TreePoor customer service (Audrey last name possibly Matthews)
Dear Sirs: I want to make you aware of the rude and unprofessional service I received from your assistant manager, Audrey, earlier this month at the Pointer Ridge Dollar Tree location in Bowie, Maryland. I purposely waited to send this email complaint to you because I wanted to cool down and reassess my interaction with this assistant manager as I realize...
Read full review of Dollar TreeEBT Card
I went to a Family Dollar Store on 4301 Statesville Rd in Charlotte NC and notice that the workers are letting customers type in their food stamp card number with presenting the card. The customer was looking at her phone to get the information and password. Grant it or not, the card could have been stolen from the rightful owner. I think this is bad...
Read full review of Dollar TreeRude worker possible manager
Hello, You have a worker being rude to customers, and people are leaving this dollar tree to shop at the one located in Oakhurst in Largo, Florida. The rude lady and I got into it at this location: Dollar Tree, 12002 Indian Rocks Rd., Largo, FL 33774 This lady looks like she is in her 60s with an accent. Blonde hair, regular height, about 40 pound...
Store... A mess
I enjoy shopping at A dollar Tree! But, the one I shop in is always a big, big mess. Carts are in the aisles packed with boxes that need to be unpacked and merchandise put on the shelves. Lots of trash and merchandise is on the floor. The store is in a total mess! The store always looks like this. It looks like it is going out of business! I know they do...
Read full review of Dollar TreeHarassment from manager
Dollar Tree 121 Commerce Street. Wisconsin Dells Wisconsin 53965. I had a empty box in hand Manager grabbed it from me. Told me she needed it for storage. Okay. Go in again. One box on floor I picked up. Had 68.00 in product. I wanted it put in box. Manager Gigi Jackson abruptly gets in my face and tells me I cannot have the box. I put my product in my car...
Read full review of Dollar TreeWant to know why you don't help
To whom it may concern: I am writing you today to complaint how disappointed I am about your store Dollar Tree location at 1709 St. Mark Ave Brooklyn NY 11213 . I worship across the street at MT.Ollie Baptist church located at 1698 ST. Mark Ave Brooklyn NY 11213. On last week we had a 3k walk for health and awareness that provided information about how...
Read full review of Dollar Treecashier inappropriate behavior
Store number [protected] Beach Blvd Jacksonville Fl on 10/11/2023 2:20 pm. I am in the checkout line with two individuals in front of me.The cashier Jim , was calling out the name Dahmer and the customer in front of the next customer in front of me was asking him what he meant. The cashier was wearing two name tags one says Jeffrey and one says Dahmer. When he points this out to said customer , she realized what the cashier was talking about and she reacted in a negative manor. I finished checking out I told the cashier that what he was doing was inappropriate and I am a customer and that I wont come in the store. The manager Tim was in the store when this was going on. Thank you.
Desired outcome: The store manager(Tim) in question has had multiple complaints from customers and current and former employees including safety violations. She should be fired.
A cashier and store assistant manager
Good day, My name is Sophia Steele, and I am writing to make a complaint of a recent incident that took place on October 5, 2023. I visited the Dollar Tree store in Bloomfield, Connecticut, around 6:20 PM. I acquired a cosmetic brush for the sum of $1.33. Subsequently, I departed from the establishment, only to learn that I had not been provided with a...
Read full review of Dollar TreeProduct pricing error/manager's offensive response
I just shopped at store #1999 in McDonough, GA; where I've shopped for 20 years. I decided to buy a pair of folding sunglasses, displayed at checkout for $1.25. When they rung up for $1.50 I requested that the store honor the advertised price. The manager (Lonnie Stewart) stated that he couldn't do that. That it was an error and would be corrected. My reply...
Read full review of Dollar TreeCondition of store
On September 29,2023 I slide on huge pile of dog feces inside the store. No one came to help me. Salespeople just stood there and asked me to go outside to clean my shoes. There was no manager on site. I pulled my hip muscle and had to throw my shoes away. I later was able to get a manager on line. He did not give his name and said he would handle it. This was about 12:30. I believe the clerks knew about the problem because they said no dog was in store. I passed the dog when I came in. 1099 Mountainview dr. west mifflin, pa 15122 Store #218
Desired outcome: I believe the store should be investigated as it was very dirty. Food is sold here.
Management
I purchased can filled milk at Dollar Tree Store #7007 2542 W. Manchester Blvd, Inglewood, Ca on 09/28/2023 at 10 am. I was not given a receipt by the cashier. At 10:15 am I returned to Dollar Tree Store #7007 to return the item. Store policy on all receipts clearly state "We will gladly exchange any unopened item. We do not offer refunds. The cashier stated she could not exchange a food product, even an unopened can. I aske for the manager. The manager"Elva" after explaining the situation, Elva asked the cashier if I had just purchased the can milk. The cashier stated yes. Elva looked at me and threatened if I did not hurry up and and get another product she would change her mind about store policy.
I left the store without anything to avoid a very bad situation getting worse. Dollar tree owes me for the product. The manager needs to be replaced for unprofessional behavior. Any the correct police needs to be printed on receipts.
Desired outcome: Compensation and an apology from the manager. Correct return/exchange policy printed on receipt.
Correct policy should be printed on receipt.
Filthy, unorganized store
Store#3269 2320 Hanover Pike, Hampstead, MD 21074 This store is the dirtiest, most disorganized place around. Thing are thrown on shelves if at all. Most items are still boxed and sitting on the floor. I should be contacting the Fire Marshall and not you because the whole place is totally unsafe! As a senior citizen I tripped several times and will probably not return.
Desired outcome: Clean up this mess!
Overcharge
I was charged 229.25 on July 30, 2023. The address of the store is 6721 SW Beaverton Hillsdale Highway, Portland, oregon 97225. I have never charged this amount of money at a Dollar Tree let alone without a receipt. I have gone to the store and spoke with an associate as the manager was out with hives, she couldn't bring up the date of the charge and said...
Read full review of Dollar TreeCustomer relationship
Good afternoon, I was store #594 in Morganvillie, NJ 07751 earlier today to purchase balloons. I proceeded to the self checkout where each balloon was prices at $1.50. I began the checkout process and rather than scanning each balloon, I scanned one six times given they each were the same price. A women, who I believe was the floor manage came over and...
Read full review of Dollar TreeCustomer service
Her name is Julie. Will tell you this…lazy for one, for two we were 5 deep in checkout & I was 2nd & ordering balloons. Me as a customer was worried about the ticking off others behind me, I asked if anyone else was working? I got a nod & asked if there is anyone else working a bit louder. Finally the manager showed her face w a nasty look. I tried to get...
Read full review of Dollar TreeThe store itself
I have filed this complaint once before about the Dollar Tree Store located at 6746 Covington HWY Suite 110 Lithonia, Ga 30058...my initial complaint seem to have helped briefly, however the store again appears to look like its going out of business with the lack of store products on the shelves weekly. I have asked various Store Managers when do Truck...
Read full review of Dollar TreeDollar Tree Reviews 0
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About Dollar Tree
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".
4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.
5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.
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Overview of Dollar Tree complaint handling
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Dollar Tree Contacts
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Dollar Tree phone numbers+1 (800) 266-8733+1 (800) 266-8733Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 3 3 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 22 22 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone numberOrders+1 (877) 530-8733+1 (877) 530-8733Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone numberCustomer Service+1 (877) 755-3035+1 (877) 755-3035Click up if you have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone numberCustomer Service
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Dollar Tree emailsinfo@dollartree.com100%Confidence score: 100%Supportcustomerservice@dollartree.com100%Confidence score: 100%Customer Service
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Dollar Tree address500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
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Dollar Tree social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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