Dolls Kill
Reviews and Complaints

As someone who has been shopping with Dolls Kill for years, I can confidently say that they are an amazing brand! Recently, I had a package that got lost, and not only did they resend it free of charge, but they also surprised me with a $33 gift card. Their clothes are always super cute, high quality, and truly focus on quality over quantity. The materials are amazing, the fits are perfect, and their items last for years. Dolls Kill has a unique selection that caters to various styles, and their customer service is outstanding. I highly recommend checking out their website for some truly unique fashion finds!

Ever since I stumbled upon the site I have been in a love-hate relationship with my wallet because my gawd are some of their items expensive but with the good quality, it really is worth it in the end. I would LOVE it if Dolls Kill opened up shop in Manhattan but it's ok since I have the website for now, Shipping is clear and easy to use and the wait time is actually pretty good, the return experience can be tricky depending on the options taken hence the "ups and downs" part of this crazy relationship we have but getting a hold of their customer service agents and the time frame when solving issues related to orders are by far better than I have EVER experienced on any other website so far. The response time is quick and the resolutions are quicker. Now if they could just be a bit more budget friendly with certain prices you can have yourself the perfect emo shop for us Avril Lavigne wannabe's, if anyone asks if I would recommend this online shop my answer is yes. Do you like Hello Kitty? Wanna be a bratz doll? Does powerpuff girls get you feeling nostalgic? Than Yes I highly recommend this online shop just make sure you can find a coupon because I guarantee your cart will be very full before you know it and that ish adds up. They should do a rewards program with the money I've poured into their store lol.

Let me start by saying that I don't go around writing reviews, but I always appreciate when I find someone who's honest about their purchases because it helps me in deciding. That being said, I've seen a lot of negative feedback about Dolls Kill & I just can't relate. I've placed two orders in the past 2 months with them. Both orders arrived on time, in one case earlier than expected. I was PLEASANTLY surprised with the quality of the garments, jewelry & sunglasses I received recently.

On my first order, the dress I ordered was too small & I sent it back for a credit. The return shipping does take a bit to arrive to them (7 days from Miami, Fl), but that's to be expected. It's a FREE return, keep that in mind. I wanted to use my credit for my 2nd purchase & when I used the chat feature on their website one their dolls was not only super attentive, but she told me that once the return showed as received to hit them back so they could issue the credit right away; WHICH THEY DID!:)

I have to admit, I was a bit skeptical at first in regards to quality, but I can straight up say that I'm a doll for life. I'll post a follow up to this with pictures of me wearing what I ordered for reference... my event isn't until the following week but I wanted to get this review out there in case any of you ladies were having doubts.

While I did read the reviews after I made my purchase I was a little worried that I might have just paid for $150 boots and not receive them. However, I think sites like this might be hit or miss depending on where you live in the world. If you order within the United States it seems that customers do not have many issues with receiving their items, but if you are ordering from another country then it seems as though thats where some people run into problems. I havent had to deal with customer service at all so I have no clue what thats like but I live in Florida and my order was shipped and received in a timely matter so I have no complaints. The product is exactly like what was shown in the pictures and arrived with no damage. Im actually really happy I purchased these boots from Dolls Kill. I suggest to future customers to maybe purchase something cheap and see how long it takes to arrive so you can have a better judgement on how things get through customs. Ive ordered many things from China and it ALWAYS took weeks to arrive but arrived none the less. You can pay for next day delivery or 3-4days delivery but I assure you when it comes to customs things get held up a lot. Overall I am satisfied and hope the company can get a better reputation. Although it still sounds like they could work on their customer service.

I've been avidly purchasing from Dolls Kill for over a year now. My most recent order included an errant item substitution (I ordered a pair of bottoms from a coordinated set, but received the top instead). Customer service was timely and efficient in resolving this issue - not only did they promptly resend the correct item, but they also let me keep the errant item for free to gift to a friend and share some DK love as opposed to sending it back (less shipping costs and better for the environment, so win-win for everybody!)

This is not the first technical issue I've experienced with this company, but as long as you are timely, detailed, and provide pictures/documentation then Customer Service will take AMAZING care of you

I am a customer in South Korea and always use direct international shipment from dollskill.
Like always, i got my items on time and everything was perfect till i found one of the tops i ordered was't the one...
It has the code stickers on the plastic bag that matched with the item I ordered but the brand name on a bag and the actual item inside the bag was totally wrong.
Even the corner of the bag was ripped like someone already have tried to open it.
I was so worried coz this is really ridiculous and it looks like something never happen IRL. My initial thought was maybe if i were a representative and heard this story, i might think this is BS or maybe they would ask me to send it back to the states at my own expense for further investigation.
I took photos from every angles so that i can prove i didn't touch anything and the plastic bag and code stickers on it are just as it is.
Luckily I got the most understanding and responsible representative named Jesus (Thank you Jesus! Lol) and i got prompt response and help that i need.
I was promised for another shipment with correct item right away! :) what a relief i don't have to send it back. No hassle! Such a great service for a customer outside of the states. I am happy with the service I can rely on dollskill customer service all the time and don't have to take extra risks only because i am living in other country.
Thank you so much for helping my shopping experience so smooth and satisfying!

My one and only favorite store, everyone is always asking " Oh my God where did you get this or that" when it comes to my clothing and shoes and accessories. It's hilarious that always my response is Dollskill. A lot of girls always tell me "I wish I could wear that out" to which I always reply and tell them of course you can! The customer service is amazing. Everyone that I worked with whenever I have had any issues have always been more than helpful, generous, and kind. There's never any issues when it comes to that. A lot of companies have rude and horrible customer service which actually has kept me away from buying from their store all together. The fact that the customer service with this company feels like you're just talking to a friend; they make it as easy as possible, is part
Of the reason I keep coming back for more. Not to mention I have the dopest wardrobe. They've been more than helpful for me. Another thing about this company and their clothing is you will more than likely always find something to match your style. I tend to choose more out-of-the-box items and shoes But they have conservative clothing as well. Whether u are shopping for more conservative clothing or you like to dress a little bit more wild and crazy like I do. I can assure You will find the beautifully special item of clothing that you're looking for on Dollskill. You can make a loud statement or a quiet one. But I can show you no matter what you're going to make a statement in a good positive way. Thanks for always keeping me fly Dollskill!

I have been shopping at Dollskill for years now and I love their style! I just made an order recently and it was a larger order. One of the items was miss labeled in the warehouse as so it came in wrong. I contacted customer service through text an the most amazing lady *** helped me get the right item shipped out to me. This is the first time anything like this has happened to me in the years that I have been shopping here and I was so happy to find that customer service was amazing! I always knew the stuff was cute and comes fast but knowing Dollskill really took care of me when something went wrong really made me feel safe and respected as a client. Thank you Again ***!

I have shopped on many online stores but dont wander anymore after coming across DollsKill. Im a plus size gal and I love that Dolls has beautiful clothes for me. It seems that just because Im heavy set most big gal shops want us to wear clothes that are baggy, ugly huge patterns and look like gramma clothes. Now my closet is full of Dolls jackets, sweaters, tshirts, jeans etc. I get compliments all the time and I feel good and look good;) I just wanted to write and thank *** I usually have quick great DollsKill staff help me with order/return probs, but *** truly helped me get to the bottom of a return and she credited my account all in one day. Thanks ***, really appreciate you:)

I have been shopping with Dollskill for like over 10 years now, which is ridiculous. The service and customer care is always top notch, and the clothes always make me feel like the baddest b*** Today i had help from *** over live chat while trying to put through an order, I ended up successfully getting the items i wanted including the last stock item of a top i had been eyeing and she was so helpful throughout. DK is quite literally my fave store online and IRL, i wish there was a shop IRL in *** and I can't wait to get back to the states to visit in person again. You guys have dressed me from my starts to now, ive had some iconic moments and looks and im gratefullll as heck x*** Baessia

I have always really loved Dolls Kill as a brand that stylistically pushes far beyond anything I could find in a department store. Recently, I made an order with the intent of wearing the clothing at an event. A preordered item was included with the purchase, which I later learned meant that my entire purchase was to be sent out with the preordered item - far past when the event was to take place! I reached out to customer service and was assisted by ***, who was prompt to respond and clearly recognized that I needed a split order. She was able to make the necessary adjustments and I received my order the very next day. Super impressed with the immediacy, competence, knowledge, and amicability of my customer service experience!

I love Dolls Kill, they are a great site with wonderful clothing. Everything I have ordered from them has been wonderful. Like I may legitimately order too much because I keep finding things I love and have to have.Any time I have had to reach out to *** for something, they have always texted me back quickly and took care of the issue far better than I would have imagined. I am a big girl up top and that doesnt mesh up with my hips. Their size charts are consistent and accurate which is nice, because I often need to get a top from try plus size, and then the skirt or bottoms from the alpha sizes. Dolls Kill is by far my favorite place to shop for clothes online and I am looking forward to ordering again from them soon.

SO many things to love about Dolls Kill! The clothes, accessories, shoes, theme-wear), customer loyalty and incredible support service from the Dolls Team. I am about to be 50 years old and am not close to stopping my love for kick-[censored] clothes with a feminine and playful edge! Online shopping can be hit and miss at times, but not with this company. They are on top of their business, know how to accommodate, try to ensure your needs are met as best they can and communicate with friendly and efficient service. They reassure and allow their customers to trust them. This is what's most important - building strong relationships with those that keep you up! Thanks to everyone at Dolls Kill, I am just about to log on and find something new to make me happy :)

Hello! I was super upset when I thought Dolls Kill did not send me my package BUT alas! I texted their support number and within 30 minutes someone was helping me out and giving me information! Turns out my package was lost in the mail! I was so sad but the person on support not only ordered me the same items of the same sizes, but they also texted me throughout the whole thing and they were so freaking nice! I am so happy with the customer service especially because it was all just over text it was so great! AND the amount of money that was changed within the original package and the new package got put in my balance in my account and I am so happy about that too! Honestly it was a surprise because I have never texted customer service before but it was GREAt and I CANNOT wait for my skirts! i want my skirts so badly

I got a pair of boots for my daughter that had a manufacturer defect and fell apart in an hour. She was devastated. I e-mailed the company with pictures, and they were very prompt and super helpful and apologetic. They let me know they needed to check the warehouse before they could replace them, about how long it would take to hear back. They got a new pair sent out in no time after that. We're currently awaiting the package. It *** seeing all these negative reviews, because I've had a really good experience with them, and it really surprised me. *** been great every step of the way, super professional with a sprinkling of their "brand talk." All in all, I'd buy from them again (and very likely will, come the next birthday). Defects happen. There's no way to guarantee they won't. But the excellent customer service and prompt replacement more than make up for it.

The first package I ordered from the website, arrived on time exactly as described. The second order I placed on the website, I ordered towards the beginning of December and predictably, given the normal holiday shipping chaos, the package was lost. The customer service *** was great about getting back to me quickly, explaining what happened, as I did not know the package was lost at the time, and replaced my order without a hassle. I just wish they would let their customer service reps talk like actual human beings. I personally found the trying to be relatable to the young-ins lingo very forced when clearly the rep is competent and eloquent while explaining the issues and resolution to me. I get its the branding of the website but I personally feel it comes at the risk of compromising the customer service. That is not at all on the customer service *** though. Just my one critique.

One of my favorite stores. High quality merchandise, great selection of items, reasonable pricing and excellent customer service. Ive almost never had an issue with an order however the one time I did, contacting customer service for assistance was very easy. I sent a text and email and received a response in less than *** The customer service representative was diligent, knowledgeable and very pleasant to speak with! Once I advised on the option I preferred, they initiated it immediately.Their customer service is also excellent anytime one has questions about the products. In addition Ive found Dollskill had a wide range of products for everyone. The brand has done well in ensuring their products speak to a very large consumer base. Its honestly one of my preferred merchants to shop with.

always takes care of me! I'm a "every other day" buyer on Dollskill, I love all their clothes and styles but what I love more is the customer service! You can email or text them and they say they'll get back to you within 24 hours, but usually it's that day I'll hear back. Recently they were having some problems with the website and one of my returns (I returned a few things because I've recently gained weight so it's been hard finding my right size) got mixed up somewhere. They found it for me, refunded my money, and helped me out through every step of the process! It made me feel so comfortable and reassured me that I am shopping with the right people. I know they went through a lot of work to find my return and made sure I got my money back. Usually when I've had this problem with other services they would tell me they already sent it out and then it was on me after that. So if you're having any doubts of trusting this company, you can rest assure they will take care of you at every step!

Dolls Kill is an excellent clothing store.They have the best clothes I've been able to buy online.Their items are always trending and have a variety of styles that leaves no one out of their interests.The products you can find at Dolls Kill are:- Excellent quality! - Gorgeous - Good prices And most important of all THEY DO LOOK LIKE THE PICTURES.When trying an online store you have to take a chance to see if what you are going to recieve is remotely like the thing they are showing, the pictures of some online stores look awesome but the actual clothing you receive ends up having a much lower quality, attention to detail, brightness, and fit. This is not an issue with Dolls Kill, they do give you what they promise! ?CUSTOMER SERVICE *** is one of the best I've ever had.They answer you in a very short time, in addition they provide you with excellent solutions and security.They never give you a no for an answer, they always seek to support and solve the customer's concern.Very grateful for the customer service they have provided me ***/ *** :)

Dolls Kill is the best online store, nay, the best store online or physical Ive ever shopped at. Their items are amazing and the quality for the most part is above par. But what really makes them stand out is their customer service. They make you feel like they really DO care and your satisfaction is truly important. While Ive bought a gazillion things there, the stuff I have to return they take back graciously. They promptly reply to my emails and texts when I have questions or problems (which is so rare these days). They find solutions quickly instead of making me wait forever for resolution. AND they usually resolve issues in a way that benefits me more than them. Now if that isnt a unicorn store right there, then I dont know what is. I will continue to patronize their online store for as long as my wallet will withstand. Ive told friends about them and who are now quite taken by the variety and uniqueness of their products. I really hope people give them a go and, if for some odd reason their experience isnt the best, give them another chance because YOUR happiness actually matters to them.

Hello, I was a new customer to a company when I placed my orders in July. It was my first time ordering with them on July 24, 2022. I ordered my items on July 29, 2022, before receiving the first shipment. When the orders arrived, not all the items fit, and some were damaged. I tried contacting customer service right away to notify of damaged items, including boots where parts were broken off. A photo of the boots was sent to customer service via text message. There was no direct phone line available for communication. After delayed responses and multiple attempts, I was told to return for a full refund to the original form of payment. I also wanted to ensure that since they shipped one order in multiple boxes, I wouldn't have to pay additional shipping costs for returns in separate boxes. They agreed to waive the extra shipping cost as a refund. I sent the first box of items back immediately, and another box later, with items from both orders to minimize shipping costs, including copies of invoices with items circled. I tried to follow up on the shipment status, but my email bounced back and the text service was not working. I reached out via the company website form. Initially, the response was to 'hang tight.' On October 21, I was told the order is being worked on. On November 17, it was still not processed. On January 6, 2023, after consistent follow-ups, I was asked for all the order info again. On January 11, 2023, over three months later, I was told the order had been refunded on August 18, 2022. This did not address the second return I sent. At this point, they're not responding to my emails, and text messaging or phone service are still unavailable. I cannot reach them to discuss the matter further. Only one item from the second shipment was refunded.

I went to place an order during the 50% off Black Friday sale however the website had an error and was still charging me postage

I contacted the Facebook page and it was quickly fixed however I had missed the 50% off code and it was now 40%

I was promised that the items I purchased would be price matched once I receive them so decided to place an order anyway

I am now being told that they refuse to refund me the 10% which I am not accepting

I explicitly stated I would not be placing an order because I missed the 50% off but again was promised it would be price matched because it was a website error on there for dollskills fault

They also shipped my order separately even though it was 2 items because one was “out of stock” when I ordered it but I know it was still available in the size I purchased for days after

I still have not received the second item, it has not even left the sorting facility yet

My order #[protected]

Placed 11/17/2023

E-mailed customer service at customerservice@faqsdesk.com 12/1/2023 because their website says my order doesn't exist.

I tried to click on the "ordered from zhcartapps.com website" link but it's a dead link that says the website doesn't exist.

From their website:

Contact Us

Other Questions:

Our office hours are 9 am-5 pm EST - we respond to most emails within a business day, but if you don't get a response from us, please check your spam bin!

Be patient my friend, we are doing our best to get back to you as fast as possible! Please do not send multiple emails as this could delay our response time.

Please only contact us if your query is not answered here:service@dollskillsale.com

Hi, I place an order on Sunday 15th of October and I haven't received any confirmation email and my account has not been debited.

My order number is DK1938759.

I thought that my order didn't get through so I ordered the same article a second time on Monday 16th of October and the same thing happen. But on that date I got debited for my first order.

Could you please contact me on the following address:

demassari.[protected]@outlook.com

+[protected]

So, I was on the hunt for a pair of Demonia shoes that I couldn't find anywhere in Switzerland. That's when I stumbled upon Dolls Kill, and boy was I excited! They had shipping options available, even though the express shipping price was a bit steep. But hey, I just wanted to get my package in three days like they promised.

At first, I was over the moon when I received a note from them saying that my package was on its way. But then, the Fedex tracking wasn't moving at all. I thought maybe they were having some technical difficulties, but as the days went by, I started to get worried. The big day finally arrived, and I waited the whole day, but nothing came. No Fedex van, no package, nothing.

I tried contacting their customer service through chat and email, and while they did respond, it wasn't very helpful. Most of the time, they would just say things like "babe, blah blah, we'll get back to you, xoxo." I waited for a week, and then I decided to call Fedex US to see if they had any information about my package. They told me that there was no trace of my package being shipped.

I contacted Dolls Kill again, and they gave me the same old "we'll get back to you" response. I had had enough. I told them that I needed my package to arrive quickly, which is why I paid extra for shipping, but they failed to deliver. I was furious, and I asked them to stop making me wait for their follow-ups and actually do something.

In the end, they refunded me a week later after I bombarded them with messages. But now, I have to pay the Fedex bill, which I think is pathetic since there was no Fedex service involved in this whole messy situation.

So, my advice to you is to think twice before ordering from Dolls Kill. While they may have some cool stuff, their customer service and shipping leave a lot to be desired.

I recently bought a pair of Jadon Dr Martens from Dolls Kill, and I have to say, I was pretty disappointed with my experience. I'm from the UK, so I selected the British Flag on the website and chose a size 5, assuming that everything on the site would convert to UK sizes. However, when my boots finally arrived after 8 days, I received an email from customs telling me I had to pay ?18.76 to release them. I was pretty annoyed that the website didn't make it clear that I would have to pay for customs fees when ordering from outside the US.

To make matters worse, when I finally got my boots, they were a US size 5, which is actually a UK size 3. I emailed Dolls Kill to express my frustration and explain that I had selected a size 5 based on my UK size, but they didn't seem to care. They didn't take any responsibility for the confusion caused by their website, and they didn't offer to cover the cost of returning the boots for a refund.

Honestly, the customer service at Dolls Kill was a complete waste of time. I would advise anyone outside the US to just purchase from a UK site instead. Other shops like Zara convert everything to UK sizes and currency, making the whole process much simpler. Dolls Kill may be a popular worldwide site, but they clearly have some work to do when it comes to making their website clearer and more user-friendly for international customers.

I recently tried out Dollskill for the first time when my friends and I were looking for Halloween costumes. We decided to go with a yellow and black costume and opted for overnight shipping to ensure we got them in time. Unfortunately, we were disappointed when the package took four days to arrive, despite paying extra for expedited shipping.

When we finally received the package, we were surprised to find that we had been sent two of the same costumes. To make matters worse, when I tried on the costume, I discovered that the zipper was already broken. Considering the costume cost $60, I was extremely unhappy with the experience.

I immediately contacted Dollskill to request a refund on the shipping and to return both costumes. However, the response I received was less than satisfactory. Instead of acknowledging my request for a refund, the representative simply said, "So sorry! We have shipped out the right costume to you."

Frustrated, I asked them to cancel the second shipment and to refund me. They assured me that I would be refunded, but when I checked my account, I found that they had only refunded me for the shipping. I had to email them multiple times to get a refund for the second costume, and even then, they refused to refund me for both costumes.

Their refund policy clearly states that refunds are available within 30 days, and I had only ordered the costumes less than a week ago. Despite this, I had to ask for a refund four separate times before they finally agreed to refund me for one costume.

Overall, I was extremely disappointed with the customer service I received from Dollskill. Their quality is not worth the high price, and I will never shop there again. If you're looking for a reliable and trustworthy online retailer, I suggest shopping elsewhere.

I recently purchased a pair of boots from Dolls Kill and I have to say, I am extremely disappointed with the product. According to their size guide, the boots should have fit me perfectly as a US 6/UK 4, but they were so tight that I could barely get my feet in them, let alone walk comfortably. I have small and narrow feet, so it was surprising to find shoes that were this tight. After wearing them for less than 7 minutes on my way to the local station, I had two enormous blisters on each foot and couldn't feel my feet at all. When I finally arrived at my office and took off the boots, my toes had turned blue due to lack of circulation. Needless to say, the boots are completely unwearable and I am currently looking for ways to stretch them.

To make matters worse, the delivery process was a nightmare. I didn't want to pay extra for shipping, so I opted for the estimated 5-9 day delivery time. However, the boots took over 2 weeks to arrive. What's more, it was not clearly stated on their website that customers in the UK, like myself, would have to pay customs fees. When I received an email from a questionable-looking site asking me to pay for my boots to clear customs, I was unsure if it was legitimate. I reached out to Dolls Kill for clarification, but the first time I didn't receive a response. The second time, I received an automated message that was completely irrelevant to my question. Finally, on the third attempt, I received a somewhat relevant response, but it was still not great and seemed to be automated.

Overall, I found the customer service and delivery/returns system to be abhorrent. It was a stressful and unpleasant experience, and after all that, I can't even enjoy the product I went through all of it for. Honestly, I'm heartbroken. I would not recommend Dolls Kill to anyone based on my experience.

Dolls Kill is a company that I would not recommend to anyone. I was excited to order from them because they were supposed to be the best, but boy was I wrong. I ordered two pairs of shoes and paid extra for 2-day shipping. Unfortunately, my shoes arrived 4 days late and they were not even the size I ordered. When I called customer service, I spoke to someone who sounded like they were just reading from a script and didn't seem to care about my issue. The "supervisor" was even worse.

After being told to take pictures of both pairs of shoes with measurements of the heels, they said they would pay for the return shipping and I would receive "store credit". This meant that I would have to reorder the same shoes because they do not do exchanges and pay for shipping again. I was worried that they would make the same mistake twice. I emailed them the pictures as requested and received a reply from someone named "Darby" who I'm pretty sure is not a real person and had no clue what was going on.

I was very disappointed with this experience and would not recommend this company to anyone. They were very unprofessional and did nothing to rectify the situation. All I wanted was the shoes I ordered and paid for, but they already got their money so why should they care? I thought this was a reputable company, but I was wrong. This was my first and last time ordering from Dolls Kill.

DOLLS KILL IS THE WORST. Me and my sis bought a bunch of stuff from their website and we were promised free shipping to the UK because we spent a lot of money. But guess what? They didn't tell us that we couldn't return anything for free. They kept saying "FREE RETURNS" all over the place, but it's a lie. And to make things worse, they sent us the wrong shoes! We couldn't even return them because the shipping was too expensive. And a lot of the clothes didn't fit, but we can't afford to send everything back for ?100. So now we're stuck with clothes and shoes that we don't even like or can't wear. I'm gonna tell everyone I know to stay away from this store. We emailed customer service a bunch of times and they were so rude to us. They basically said tough luck, you can't return anything. And get this, if we somehow managed to send everything back to the US, they wouldn't even give us our money back. They would only give us store credit. They don't even tell you that when you're buying stuff! If something doesn't fit, you have to keep sending stuff back and paying for expensive shipping. DOLLS KILL IS A TOTAL SCAM. And I heard they're racist too! Don't waste your money on their cheap, crappy clothes and ridiculous shipping costs. Go to ASOS, Topshop, H&M, they actually care about their customers.

So, I recently made two separate orders from Dolls Kill, one for around 140 GBP and the other for around 200 GBP. I placed these orders four days apart, but unfortunately, Dolls Kill didn't ship them on time. If they had, I would have only been charged around 20 GBP for customs fees upon delivery. However, they decided to ship both orders together in a huge box, even though they were placed four days apart and the shipping time is supposed to be 3-5 days. This made me wonder why my first order wasn't already dispatched.

To my dismay, when UPS finally turned up with both orders, they demanded a whopping 120 GBP in customs charges to deliver to me! I couldn't afford this and had no choice but to refuse the package. Now, all I can do is hope that Dolls Kill received their package back and will refund me.

When I checked out, it said that there was free shipping and handling outside the USA on orders over 150 USD. However, I was expecting a small charge as I'm aware that they lie. This charge is not stated on the site, which according to consumer regulations in the UK, is false advertising and effectively a criminal offence!

If Dolls Kill had shipped my first package in a timely manner, both orders would not have been packed and shipped together in a huge box, thus avoiding the 120 GBP charge. This was a really bad show on their part, and I will no longer be shopping with them. It seems that not only are they a racist and biased company, which has recently been brought to my attention, but they are also deceitful. In my opinion, this is disgusting behavior.

I wonder why this company gets away with this? I would advise others to avoid shopping with Dolls Kill. Brands sold on their site can be sourced and purchased elsewhere, avoiding this conundrum. Just a heads up, guys! xx

I recently made a purchase on Dolls Kill for a few Halloween costumes for a party I have this weekend (10/17). I placed my order on Monday 10/12 and paid for 2-day shipping. However, to my surprise, the next day I received an email stating that my package would be delayed. I thought to myself, "Okay, I'll give it another day, I have until Saturday." But the next day, still nothing. I searched for customer service information and found an email and a text number. I emailed the address provided and received a reply stating that they would respond within 24-48 hours. This was super unhelpful, as when you need help, you need it now, not in 2 days. They should provide a phone number for immediate assistance.

The following day, at 10:30 pm, I received a reply saying that they have delays and that I've been refunded for the shipping on my package. While this was great news, I still had no update on when I would receive my package. At this point, it was Wednesday night, and I was getting frustrated. I emailed them again, but still no response. So, I tried the text number, and they asked for my order number and email, which I provided. But still, nothing. It was useless!

Finally, on Thursday 10/15, at 12:30 pm, I received an email stating that my package had finally shipped and would be here on Wednesday 10/21. Excuse me? Not only is that a week from now, but it's also not even within the 2-3 days that I paid for. I was beyond frustrated at this point and emailed customer service again, stating that I wanted a full refund. This company is not accessible to communicate with and solve issues, and they let you pay for faster shipping that they don't even provide.

I understand that things happen, and the world is crazy, but they should put an alert on their website that pops up when people go to check out, letting them know that there may be delays or not offer faster shipping if they can't provide it. I am so angry with this experience and would not recommend Dolls Kill to anyone.

I had a really bad experience with Dolls Kill. I used to love shopping on their website, but they really let me down this time. I spent $112 on four items that were on sale, but still worth more than that. Unfortunately, they couldn't find my address and the package was returned to sender not once, but twice. I was really frustrated because I had paid extra for fast shipping and it had already been weeks. I tried to contact their customer service, but they told me they didn't have the items in stock and offered me only $17 in store credit. That's not even close to what I paid for! I tried to resolve the issue by calling and emailing them multiple times, but they just ignored me. I even called my bank to try to reverse the transaction, but they couldn't find it in my history. It's really disappointing that Dolls Kill would treat their customers this way. I feel like I've been scammed and I won't be shopping there again.

This company entered the wrong address on my package and is basically blaming me for it. They'll only give me store credit. Called me the wrong name when I was trying to contact them (my name is not Nada). I double checked and I entered my address correctly. The carrier never called to try and resolve. I just want my shoes! I don't want store credit!

I am very disappointed in dolls kill because this is not the first time something like this has happened to me when I put my order to be picked up at the Brooklyn location. I ordered on April 19, 2023 and received part of my order. They said the rest of my order has arrived I will receive an email. It’s now been over a month I have called and complained more then one time nothing was done not a refund or even store credit for the item. I also have the personal number for the Brooklyn location and nobody answers the phone anymore. I have called customer service no response. I need my money back or the shoes. I’m very very upset because I have spent so much money with them to be tested this way. They need to get it together because I’m still waiting for my order or refund.

I placed an order with them for a christmas present for boots size 8 order number 902187 the boots were too small so I reordered them in size 10 they didnt have back so I ordered them in silver unfortunately they were too big so I sent them back on my own expense and asked to send me size 9 since then I have gone through countless emails...9 to be exact wondering where my exchange is I was told they would be sent here it is April 29th and still no boots I would like to report them to the better business bureau or small claims This is no way to do business!

Hi,

Every time I place an order for something on the website it gets refunded. Last time they said because the time wasn't in stock anymore but it's still showing online. I was instructed to repurchase online but yet it got canceled again. Can you please help me as to why this keeps happening if it's still showing available online?

This is regard to order DK1289846

Mitzi Albano

I disputed an order with my credit card because I never received it. I rightfully won the dispute. I went to go purchase some stuff on dolls kill website because I had $118 left on my store credit. I saw that it wasn't letting me use it so I thought maybe it was a glitch so i messaged them, they said that they blocked my store credit and i had to pay an invoice for the disputed transaction that i WON! well this is clearly illegal obviously right, so i made it clear that this store credit first of all has nothing to do with the dispute and that it is ILLEGAL to freeze my store credit with a threat of losing it over not paying the invoice for the disputed charge that I WON! so after i sent multiple emails and spoke back and forth a supervisor she told me i was correct and gave me a new code for my store credit that they had frozen. so now on March 10th i go to place an order to use the store credit and then never shop there again. My order came out to a couple of dollars over the store credit so they would charge my card that was on file for the remainder. I confirm the purchase and then see that the store credit did not go through and they charged the whole total onto my credit card. so i email them again thinking ok this is a glitch and ask them to apply the store credit to the order (literally a minute after purchasing). Now ready for this one? A supervisor by the name of AUSTIN different than the original one that gave me the new code emails me back and says basically that my store credit is blocked and that i need to pay them for the disputed order. so I message him back explaining that he made a mistake and show proof of his own colleague who cleared the whole situation already and who gave me that new code. AUSTIN never answered. I messaged the other supervisor who gave me the code by the name CHANTEL she also has not answered. So basically Dolls kill scammed me into thinking that this new code for my store credit would work but in reality they were just going to charge my card on file and not respond to me emails so that they can steal $240 from me. Oh and best part theyre not shipping the order. Thats my story, is anyone has a similar story please reach out im currently speaking to my lawayer about this situation.

To sir or madam,

I purchased the 88-pound dress and headpiece on December 3, but I haven't received it until now. The bill number is #944619. I initiated a complaint the day before yesterday and Suzy, the Route staff, told me that I would be sent a replacement. Then my complaint was marked as "resolved". The same day I received an email that my new order was cancelled. I then contacted Suzy and she stopped replying to me. I wanted to know what had happened.

The new order number is Order #1031584.

All evidence will be found in the attached document.

By the way, previous I contact you with the email address: [protected]@163.com

I hope to hear from you soon.

Best wishes,

Ning

I wanted to get my wife a pair of these jeans in particular because I had the other existing styled pair prior. I ordered her size (They were in stock) a day later they cancelled my order and sent my money back.

I was determined to get these pants so I once again placed my order and two days pass and it was cancelled again. I have not received my money back in any form. I have tried to reach out everywhere. Email, nothing. Instagram, Nothing. Messenger, Nothing. Text, Don't even bother.

I did not have issues with them prior to last year but it seems as though it is a huge issue now and the company needs to be shut down.

Don't be a fool to, and if you are reading this it probably means it happened to you as well.

Now we are all out of pocket.

-From a pissed off customer to another.