Domino's Pizza
Reviews and Complaints

I picked up my pizza and it was sitting waiting for me, which is odd cause I only live 5 min away. I get in my car, remove a slice, started driving before I took a bite. Wish I was still there. I would have brought back. Not only was the pizza cold, not even warm, and the crust was hard, unedible. I did bring it home. That was my mistake. It tasted like it's been sitting under a heat lamp for an hour. I'm guessing somebody ordered and didn't pick it up so they stuck me with it. The cheesy bread was hot, why not my pizza. Never ate it, threw it out and went to pizza hut. I know there pizza's are hot, all the time.

We used to order at least a pizza a week but no longer. Every third pizza we received was a buffalo chicken, even though we always ordered the same supreme. The last time we got our delivery order it was a bbq chicken….again. I called and the manager refused to bring the correct order. She called me a lair. We returned the pizza the next day and she still refused to give us a refund. She refused to tell me who her boss was so I could complain and the the convo got heated. She threatened to call the police. She stole 30 + dollars from us and we had cold sandwiches for dinner that night. Th8s was after waiting two hoursI for the correct pizza. I never found I format to make a formal complaint or correct the situation so we no longer patronize Dominoes and and tell everyone I can how bad their customer service is. So sad Dominoes has sunk so far….

Kimberly Glidewell

[protected]

PS That’s my contact info in case anyone at Dominoes still gives a crap.

On Friday July 14th, our family placed an order for approximately $58, due to a strom moving in the pizza was never delivered. When I placed a call to inquire, 40 minutes after it was supposed to be delivered, I was told the pizza was delivered, then told it was sitting in the store, then told again the pizza was delivered. We never received the order and was told due to the storm it would be at least an hour before our order could be delivered. I requested a refund and was told I would receive compensation for the inconvenience by the worker on the phone. When the manager spoke with me, I was told I would not receive compensation for the inconvenience, but they would refund my money. I did file a complaint due to the manager making false statements. I received a call on or around the 15th, from the manager, after the complaint was forward to the store, at this time I was told no compensation, but money would be refunded in 5 to 7 business days. As of today, no refund has been issued. We have had several issues with this store in the past, which I have let slide but as of today I am done with Domino's all together. GIVE ME MY MONEY BACK AND I WILL BE SURE TO LET OTHERS KNOW ABOUT THE SERVICE. Case #6508678

07/23/2023 I placed an order for delivery. It took 2hr and 30 mins to get to my house it was could, dry, pizza not all of my order was there. I contacted the store after my delivery was unacceptable and the shift manager said she would replace or refund my order. I asked for a refund 3weeks later nothing I made many attempts to get my refund and nothing has been posted to my account.

I ordered for corn pizza and paid for it via UPI. The order was confirmed at 10:16pm and my order number was 229. It was 10:50pm but the pizza had not been delivered yet. So I tried to contact the store but it was not responding. Neither the virtual assistant manager was of any help. I tried tracking my order but nothing was working. No response at all. I even tried the toll free number but it was also of no use. Its been one hour and I haven't received anything.

Hello,

I had order #200 on July 7, 2023. My pizzas were under cooked, the Tator tots had no cheese, too much garlic sauce and were extremely burnt. The Cinnamon from the Twists caused them to fall thru the Box, it was all over the bottom of box, my table, the floor and nothing even on the twists. I want a complete refund asap. I also was not made aware of a $4 delivery fee on top of my tip fee. Hillsborough NJ Domino's is the absolute Worst business ever. I will not be back. Please refund back to original payment immediately. I expect a confirmation email at [protected]@gmail.com asap.

BY THE WAY...THE APP STILL SAYS MY ORDER IS IN THE OVEN AND HAS NOT LEFT STORE!

I ordered a large thin crust pizza, light cheese, with double pepperoni, onions, green peppers at the Richmond, Indiana location on 6/23/2023. Pizza came out hot and quick. When I got the box home and opened it, there was not double pepperoni. In fact, a couple of pieces did not even have any pepperoni at all. The pizza was not baked as well as usual. I chose this location because I am always very happy with the pizza from there, but yesterday was a huge disappointment.

So 11:35 pm I order pizza to be delivered and gave them special instructions on how to get to our front door, I even called the main store so they know where to go and it was supposed to be 17.99 but they charge us $29.40 and at 12:00 it was supposed to bet⁶⁶⁶ delivery but I had to call the store two times before someone answered and I ask where the pizza was and they said they try to deliver and call my phone but my front door was open and my phone never rang and the guy had an attitude and was rude and I asked if I could come and get my pizza and he took a few seconds before he said yes, so when I got there I knocked on the door for 5 minutes before they came to the door and when he oped the door he said $29.40 and I said you are still charging me the delivery fee when it was not delivered to me and I had to go out of me way to get my food. So it should be wrong for me to pay for delivered fee on top of pizza beging cold and for the attitude I got because of their reason for not delivered on time and the right place. Please contact me at [protected] or email at [protected]@yahoo.com thank you

I have no date about a complaint on the food at Dominos. I have a complaint about the new delivery charge of 3.99. I understand raising the prices of the food, that's common but come on! Delivery charge and then wanting a tip to the person delivering my order? That's pushing it, Dominos! The last time I ordered I ordered my usual then it came down to paying. I was floored when I saw that 3.99 delivery charge! FLOORED! They want a delivery charge and a tip for the driver? No way! I'm a great tipper, however, tipping doesn't seem possible now that nearly half of my planned tip is going into delivering my order! Poor drivers, they're going to screwed because of that darn delivery charge! Well, I will not ordering from Dominos anymore. I feel sorry for the drivers who deliver because I know they will not be getting what is fair! Shame on you, Dominos! Taking advantage of the hard working American citizens. For what I used to order one year ago I know would have to pay nearly double that because of that darn delivery charge! Not a good way to run a company! I hope Dominos gets itself together or they'll be searching for their customers in rich neighborhoods where they can afford to buy a damn pizza!

I called up Domino's Pizza to place an order for a pizza and some Cinn Sticks. When I reached the window to pick up my order, the girl handed me the pizza but forgot to give me the Cinn Sticks. I reminded her about my order, and she went to the back to check. A man came out and told me that he was the one who took my order, and if I wanted the Cinn Sticks, I would have to wait for 10 minutes. I was disappointed because I had called ahead to avoid any waiting time. My son, who has special needs, was also upset that he wouldn't be getting his Cinn Sticks.

I decided to use my coupon for free Parm Bites instead. While waiting, I could hear the man in the back yelling about us and the Cinn Sticks. I found his behavior very rude. It was his mistake, and he was blaming us for it. When the girl at the window handed me my order, I had to ask for my change and receipt.

I was not happy with the service I received at this Domino's Pizza branch. I don't plan to go there again. They lost a loyal customer. I want to clarify that I am not upset with the cashier. She was very polite and helpful throughout the whole ordeal.

I recently had the opportunity to order from Domino's Pizza and let me tell you, it was not a pleasant experience. The employees were not willing to honor my coupon and to make matters worse, they were extremely rude about it. One employee, who goes by the name of Jaclyn, was particularly unpleasant to deal with. She had a terrible attitude and seemed to be in a bad mood the entire time.

To make matters worse, the store was not very clean. There was garbage sitting around and the food stations were not being cleaned between making different types of pizzas. I also noticed that the employees were not wearing hair nets, which is a major health code violation.

Despite all of these issues, I decided to place an order anyway. I asked for cheese sticks, but the employee corrected me and asked if I meant cheesy bread. It was clear that they knew what I meant, but they still felt the need to correct me.

Overall, I would not recommend this particular Domino's Pizza location. The manager, Ashrad, was not helpful in resolving any of the issues that I encountered and the overall experience was very disappointing. I plan on leaving negative reviews on any online review sources that I can find because I believe that Domino's Pizza has really gone downhill in recent years.

If you're looking for a good pizza place, I would suggest looking elsewhere. Thanks for nothing, Domino's Pizza.

The local Domino's store in my area has definitely improved since they replaced their previous management staff. However, I must say that the overall experience with Domino's as a corporation, especially their website, is absolutely terrible. They use sneaky tracking cookies and other data collection tools that you can't block if you want to complete your order. As someone who uses uMatrix, I can see all the unnecessary connections being made to other domains, which is completely unacceptable to me. I can't even imagine what kind of information their application collects. It's frustrating that their website is unnecessarily difficult to use just to order a simple pizza.

On the bright side, the quality of the food has improved from Domino's as a whole, which is why I'm giving them 3 stars instead of just one. However, I do think that their prices are too high for what you get. They tend to raise their prices to extreme levels just to make their coupons and savings look better. Additionally, their piece of the pie rewards program is not as great as it seems. I recently redeemed a free pizza, but it still cost me $1.50 because I wanted a certain crust. This was while ordering three other pizzas as well.

Overall, I think that Domino's needs to work on their website and pricing strategy. While the quality of their food has improved, it's not worth the hassle of dealing with their website and high prices.

Ordered from Domino's Pizza last week and again today. The manager was super rude both times, which made me want to order from another place. But I decided to give them one more chance. Unfortunately, the manager answered the phone again and was just as rude as before. I called an hour later to ask where my pizza was and he said the delivery driver had just left. When the pizza arrived, it was burnt and the cheese was already hard. Some of it was even inedible! I had requested jalapeños in a small container, but it was obvious that they had just been picked off the pizza. I was so hungry that I ate some of it anyway.

When I called the manager to complain, he pretended not to know who I was and asked me why I was calling three times. Finally, he gave me three options and I chose to have my card refunded because I didn't want anything else to happen to the pizza before it got here.

I doubt I'll ever order from Domino's Pizza again after this experience. Oh, and I forgot to mention that the manager made this noise like I was bothering him and even dropped the F bomb about messing up my pizza. It was a really unpleasant experience overall.

I gotta say, my experience with Domino's Pizza was not great. The first time I ordered from them, my food was cold. I mean, really cold. And when I called to complain, they basically called me a liar and refused to do anything about it. I was pretty ticked off, to say the least.

But, being the forgiving person that I am, I decided to give them another chance. Big mistake. This time, they got my order mixed up with someone else's. When I asked if my food was going to be cold again, they assured me that it had been sitting under the heat lamps for an hour. Well, surprise surprise, my food was cold again. When I called to complain, the representative hung up on me. Can you believe that? And the manager, Frank, was no help at all. All he did was give me the name of the guy who hung up on me. Real helpful, Frank.

Honestly, I don't know what's worse - their food or their customer service. It's like they're trying to be bad at everything. And when I tried to file a complaint, the 1-800 number told me to call the store. Pathetic.

Save yourself the trouble and just call Papa John's. Trust me, you'll thank me later.

I placed my order for a delicious pizza on the Domino's website at 6:45PM. The website informed me that my order would be ready in 30-45 minutes, which was perfect for my dinner plans. I was excited to try out their new toppings and couldn't wait to dig in. I kept a close eye on the order tracker and saw that my order was received and being prepared. However, by 8:00PM, I was still waiting for my pizza to arrive. I checked the tracker again, and it still showed that my order was being prepared. I tried calling the store, but no one answered, and I was put on hold for 30 minutes. I was getting frustrated and decided to drive over to the store while still trying to call them.

When I arrived at the store, I walked in, but no one even acknowledged me. I had to get someone's attention, and he then got someone else to help me. This guy then told me that they got backed up and that it would be another 2 hours before my pizza order would be ready. By this time, it would be 10:30 pm, and I was already hungry and tired. I asked him to cancel the order, but he got rude with me and told me that it would take longer to get the refund than to get the pizza order. I was shocked and frustrated by his response. I told him that this was ridiculous and that I just wanted to cancel the order. If I didn't get the refund, I would come back and sort it out. However, he then told me to leave the store, which was very unprofessional.

Overall, my experience with Domino's Pizza was terrible, and I would never order from them again. If I could give them minus stars, I would give them minus 50 stars. Their customer service was terrible, and their website tracker was not accurate. I was disappointed with the way they handled my order, and I hope they improve their service in the future.