Domino's Pizza’s earns a 1.4-star rating from 1481 reviews, showing that the majority of customers are dissatisfied with dining experience.
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why they do not deliver in some parts of gurgaon?
I have just called 0124-[protected] and got to know that human beings does not leave in their own houses. The humans are only those who are living in the corporate or big societies or apartments. They said that Sanjay Gram is out of their delivery area but they do deliver in front of Sanjay Gram at Sector 14. WHAT IS BEING DONE BY DOMINOS IS AN ATTACK ON THE SOVEREIGNTY OF THE INDIAN NATION AS 80% OF OUR POPULATION LEAVES EITHER IN RURAL AREAS OR AREAS WHICH ARE NOT A PART OF SOCIETIES OR APARTMENTS. I SHOULD ADVISE DOMINOS TO CLOSE THEIR OUTLETS IN INDIA AS THEY COULD NOT REACH OR DOES NOT HAVE THE POWER TO REACH THE 80% OF OUR INDIAN POPULATION. BE INDIAN SAY NO TO DOMINOS AND DO NOT VISIT THEIR OUTLETS. GO FOR A LOCAL VENDOR DELIVERING PIZZA IN YOUR AREA. DOMINOS IS MAKING INCOME IN YOUR COUNTRY AND SENDING IT TO ITS COUNTRY.
customer service
We have always ordered from dominoes at least twice a month and spend more than fifty dollars at a time . My daughter had a birthday pizza party or at least that was what was supposed to happen . The time bbefore this dissappointment was not too long ago that our pizzas were extremely so late they were almost forgotten. We have stuck with dominoes almost through anything but this was the last straw. I spoke to someone that was supposed to be the manager to my knowledge as i had requested one. He made the delivery right and also sent us a complimentary pizza I trusted that this would be the end of our dominoe problems but... the manager also said that the next time we ordered a LARGE order again we would then get a fifteen percent discount because i am a long time customer. Tonight, for the party no pizza so far, called and asked for the manager was not same person this guys name was something different than before and he made three people on the phone in our family very upset. Needless to say we went with pizza hut but they have now lost a long time committed family. We were mistreated, and this so called manager was very rude and said that this was their first time delivering to us. I calmly tried to explain to him that he was mistaken and something was very wrong but it fell on deaf ears. I do not recommend dominoes pizza to anyone not even my pets at this point and never will ever again. If they keep treating people like this they will be lucky if they can start canning their pizza and maybe it would be better as pet food as this way they won't have to worry about customer service anymore because they are incapable of this. And as far as photos we have none they never came with the pizza ever!
The complaint has been investigated and resolved to the customer’s satisfaction.
It's sad for dominoes pizza
Not expected from a name like dominoes...
I am just sorry to know the service given in India as a typical unprofessional organisation.the regular senapati bapat road in pune gives us regular supply .we order every wkend.now the senapati branch is under renovation and when contacted to the nearest branch either bavdhan or banner branch they refuse to give service just because it is not in their system or registered in their area for delivering...isn, t this a big inconvenience and unprofessional area .I think they need to check with their service and Neots be so rigid with their dumb rules ...[protected]
Your last dissappointment, the old manager gave you a free pizza and promissed 15% off a future pie.
Your new dissappointment is the new manager doesn't know what the old manager promissed and they have no record of you. You freak out!
My guess is the old manager got tired of your complaining for free food and marked you as a trouble maker on their computer system.
PS: No pets allowed unless service animals.
horrible dominos experience
Dear patrick doyle,
We address this email directly to you because in your ads you speak to the customer directly. We were impressed with your messaging and concern for the customer, so much so that we bought domino’s stock. However, I am writing this email to tell you how pathetic the reality is when it comes to how you actually treat customers. Your messaging is such a hoax and not backed by action.
Not just on one occasion but three have you offered bad to horrible service! So much so that in the last one we ended up calling the cops to your (992 w el camino sunnyvale) location on june 2nd, because of the harassment received by the manager and the associate.
Our first bad experience was when we ordered a ten topping pizza (1711 west el-camino real, mt. View), on opening the pizza, it was partially burned and did not have ten toppings rather eight. We were planning to send a picture of the pizza but could not find where to send it so we just took this as a one time incident and ignored.
We gave that location another try, and on another day, again ordered a ten topping pizza and this time we were careful to mention that please make sure you put 10 and don’t burn the pizza as last time. Believe it or not, when we went to the store, the pizza was again light on toppings and when we said this is a ten topping pizza, the guy just said we can’t put all the toppings otherwise we will not be able to run the business profitably. We were stunned, shocked and called customer service, which was closed, but somehow were able to talk to someone in the store locator department. The lady there said she can’t do much except send an email explaining what happened, with our contact number. Guess, what? Till this date no email or phone call has been received about our complaint from domino’s. So much so for wanting to listen to your customers.
Our third horrible experience (June 2nd) where we ended up calling the cops. We tried another location this time (992 w el camino sunnyvale). We saw the tv ad 2 for 5.99, medium two topping pizza and we called to place the order. We ordered one pizza with a deep-dish crust and the other with the hand tossed one. We were never told of any extra charge for the deep dish crust; rather we confirmed the total price. I must admit the manager was unpleasnt on the phone to begin with while taking the order. When we drove to the place to the pick up, the guy gave us the pizza and told us there is an extra charge for the deep dish. We were shocked. We told him we just talked over the phone and we were never told that there is an extra charge and urged him that this is unfair. He said, the manager took your order and he is not here, and I am too busy, and I refuse to serve you the pizza and he literally snatched the pizza from our hands and threw the credit card on the floor. We were literally going to hit him for his behavior but we decided to call the cops. He was so rude and kept smiling all the time when we waited for the cops to arrive. He nor his manager even once tried to resolve the issue. All the time we waited the manager did not call or show up. When the cops finally arrived, they explained they can’t do much because it is a civil matter and all we told him that the reason this went so far is because of complete lack of respect to customers.
Additionally, we noticed that basic health standards were not being maintained. No one was wearing gloves while baking/handling the pizza and touching it with their bare hands.
I think domino’s tops the list of companies that has the worst quality and customer service. More importantly, the impression I got was that domino’s does not even bother to address customer complaints because we had put one after our second incident. We are trying this letter with our last resort to hear what actions domino’s and you patrick doyle are going to take over the locations we just described. We actually dare you to make an example out of them w. R. T. How they treated us. It is easy to take a picture of a pizza and say we will fix it, but would love to hear what actions you are going to take about this.
We are sending this letter over to you via mail, email, etc. However, this is also going to as many public forums, blogs, etc. We were advised by the cops to write to the business bureau. We will do what we can, but the question is what are you going to do? We need some answers, because not only are we frustrated and harassed as customers but we are angry as shareholders, we need to know, what kind of ship are you running?
Aandn
I have never noticed poor service, but have noticed a few drivers are being taken advantage of at my local shop
The stevens point, WI Dominos treats their employees horribly! the roads are flooded & overpasses are blocked by cops right now...all other pizza places were asked by police to keep their drivers off the road...but god forbid dominos consider their drivers safety or obey the police's request for that matter!...the poor drivers are out trying to get around blocked roads and driving through rivers...drivers should never be forced to work out in a storm like this again, esspecially since the police announced that roads needed to remain clear and that it wasnt safe for people to be driving. All of those drivers in the stevens point shop should be given bonuses and be appologized to. If I see any of those drivers out in a storm this bad again i will NEVER order dominos again, and i will be sure to tell everyone I know just how much more important money is to Dominos than its hardworking employees!
P.S. a few weeks ago tornado sirenes were sounding and people were pulling over for cover...dominos drivers drove right through it all night ! help me get the word out that its not fair to treat employees like this...especially wen they make as little as they do!
Cursed at by delivery boy and manager
When the pizza was delivered after a hour, the boy had an attitude. When he received no tip he replied"thanks for the tip you fat Fu*king cow". When I called the manager he said " what would you like me to do about it I'm not his mother." when I said action should be taken against him (the delivery boy) the manager said" don't tell me how to do my job" I then asked to speak to a superior and was told "I own the fu*king store bi*ch" and was hung up on. I will never again order from this shop and believe it is in desperate need of new ownership. So much for dominoes trying to look good.
I was in Worthington, OH this weekend for a wedding reception with other family members and we stayed at the Holiday Inn. Instead of being in one of our rooms we were on the patio outside and decided at 11:00 pm to order pizza. To make our selection easy we decided to call Domino's Pizza as they were on our room keycards. Simple right? Called them and spoke to a employee who says he is the manager. We placed an order for 3 pizzas and asked that they be delivered to the front desk and that we would be waiting there for the driver. I handed the phone to my Aunt Barb who wanted to pay for them with her credit card. She gave him the info and again requested they be delivered to the front desk. He said they could not do that--they had to be delivered to the room. And she simply asked why and was trying to understand why. He became beligerent and hung up on her. We called back and he said the pizza would not be made or delivered and hung up on us again. We were all appalled at his actions. So I went to the Front Desk and complained. The Hotel employee called Domino's and spoke to the manager and asked why there was a problem. He also told the Domino's employee that many times in the past that pizza is delivered to the front desk with no problems. Conversation went on and the hotel employee told Domino's manager he would be in further contact with Domino's and that this was unacceptable.
We called Pizza Hut and they were very accomodating to us and delivered them to the front desk where a couple of us were waiting. Now in conversation with Pizza Hut...they told us the reason they rather deliver to the room is because they feel it is safer for the driver and that delivery to the front desk..the driver could be set up for a robbery. I said there are employees of the hotel at the front desk, it is safer there. I also said I feel safer at the front desk than I do to have a driver deliver to my room. I have also sent an email to corporate offices of Domino's Pizza. As they need to be made aware of their employees actions.
Greg, the Domino's employee, was unprofessional and his actions were uncalled for. I will think twice before ordering from a Domino's Pizza again.
We were delivered the wrong pizza when I called in to tell them they said it was my fault I ordered wrong then when I told them it must have been a miscomunication that we would like what we wanted the guy on the phone said that he would send 1 pizza and we had to give him 1 whole pizza and the one with the 2 bitten slices now we paid for 2 pizzas why are we only getting 1 then as the operator guy is putting me on hold I hear him tell someone that the stupid ### lady then the hold button worked I dont think calling customers names is policy. Then when the guy with the 1 replacement pizza comes he said that his specific instructions were to bring back 1 WHOLE pizza or nothing the pizza that we were giving back had 1 slice missing and he would not give us our other pizza. This is wrong and if the guy who said he was the manager really was the manager he should have handled it differantly he lost us as a customer !
I ordered a pizza online. They deducted the price from my account but I never recieved my pizza. The reason they gave for my not receiving a pizza was that they didnt have any dough. No dough at 6:30 pm? They didnt even call me, I had to call them. I asked them to credit my account then, but they said their machine was broken and that it would take 2 to 5 days for my account to be credited. So now I have 2 hungry kids, no pizza and no money to buy anything else. This is a poorly run store and we wont buy anything there again!
The dominoes pizza in bridgeton, Missouri has a worker that has the poorest customer service in missouri. 1st when you call your order in and she answers;she rushes you and has an attitide. 2nd if she is the person that delivers your pizza;she doesn't even have your pizza in the carrier to keep it hot;she brings the pizza box, etc in her hand so the pizza isn't even hot anymore. 3rd she always has something to say about a tip like asking for one its so unprofessional. I don't have that problem with any of the other deliverers. I spend too much money with them and I expect great service.
I order pizza's from this Dominoes all the time! The manager tells me that i have complaints all the time and i don't. Most of the time when i do complain something is wrong! I have been ordering Pizza from the same Dominoes for more than four years and have never experienced poor Management like it is now! The pizza i ordered the manager made it! and he burnt the pizza and made the wrong crust! One side was regular and the other was brooklyn! and i ordered all brooklyn crust. I sent the pizza back and he tells me i am the problem and i know this is not true! Many of the employees who work with this man hate him and from my knowledge he was offered another position and wouldn't take it! Many of the customers dislike this man! So, i sent the pizza back and he sent me another one without onions in which i had on my order at first! and the sausage was overcooked again!
and the pizza itself was dried out as well! The good thing about the whole situation was, i GOT IT FREE! because i told him i would turn him in! The pizza was still NASTY! Anyway, long story short! 3175 Roswell Road need a new manager who likes his job! and don't mind serving his customers no matter what!
Ordered pizza last night 10-28-10 from Dominoes in Eden Prairie, MN. 55344 @ Pizza was delivered and after the delivery guy left I opened the box and found out that the pizza was the worst pizza I had ever seen in my life. It appeared as though someone poured a cup of water of the pizza, it was soaking through the boz. You couldn't even pick a peice up it would fall apart everywhere, and I even had them double cook it. ? How odd? I have been ordering this pizza for several years its my family's favorite pizza so I know what to expect and its far from what I seen. I called back and was very upset with the poor quality food I received and explained what had happened and the girl I was talking with said oh I'm sorry I don't know what your talking about I'm new here, okay I don't really give a shi* if you're new or not if you're answering the phone you better know how to do something at least apoligize. Seriously! So then she said she was transferring me to the manager who sounded like she was 15... GREAT and I explained everything all over again and she argued with me saying that that's how philly cheese steak pizza looks and I told her ummmm no I've ordered this pizza so many times before from another location and it never looked like that before. We went back and fourth so many times, she never apoligized and then when I was so upset she finally said okay I'll send you out another pizza and you can return the other one. I told her no I'm not gonna do that my kids are hungry and they don't care what it looks like there so young but I care I care what it looks like it looks like someone poured wate ron it it looks like ###. I told her I want my kids to eat now its getting late and they're hungry and this should've never happened in the first place. She said that I could just keep that pizza and that she would credit my account a free pizza I could use at another time. I asked her if she could just send it now what would be the difference? And she argued with me and said no then said yes and I just told her no now I don't even want you to send out another pizza because I'm scared that you will spit in my pizza because of the attitude you've given me. RIDICULOUS SERVICE! argued more and more and more and then I finally told her I'm gonna just call someone above you tomorrow and she said go for it do whatever you want and hung up on me. I called this morning and left a message for the franchise owner to call me back, he did this afternoon. We talked really didn't get anywhere he just said we've never really had any problems with her I think she might have just not cared anymore because her last day is today. Okay I dont give a shi* if its her last or her first she should talk to me with respect I'm the customer. I told him that anyone answering the phone should have good customer service and not talk to people how I was talked to. I told him I even took pictures and video taped what that pizza looked like and that I could send it to him, he didn't say anything. I told him I wanted my money back and he said he's never done that before but I didn't back down he said I could pick up the money tonight which I will and that he'll put a free pizza on my owner didn't get that. ? I told him that I feel like he should be going above and beyond to make this better and he said like what did you have in mind? Ummmm I thought you would have some sort of idea what you can offer me to make this better other than a free pizza which I'm never going to order.
On Tuesday, 11-1-11 I called in a take-out order for 2 large, single topping pizzas. The price I was quoted was $27.88. I was shocked at the price and explained to the young man that I had purchased the same thing 2 weeks ago and the pizzas were $7.99 each. He asked if I used a coupon and I said "no". he said, "well, that's what the price is." I told him to cancel my order. He then said, "hold on. Let me ask the manager." I waited while he relayed the conversation. From the background, I heard someone say, "That's just what we tell people." and instructed the kid to give it to me for $7.99 each. Had I not driven 30 miles and had a truck load of hungry grandkids, I would have left those pizzas sitting there. To top it off, there was a hair in my slice when I finally got home with it. Needless to say after 20 plus years as a loyal customer, that was my last Domminoes Pizza.
Malita Sanders
Bostwick Ga.
My husband ordered 3 medium pizzas with the $5.99 deal. Everything was fine and the website said that it would take 20-30 minutes. We were extatic at the time quote! We watched the tracker as we were online and 13 minutes later that tracker said that our pizza was on its way. Well 45 minutes after ordering we called the store to see what the issue was. An individual, whom I believe to have taken one too many drugs, answered the phone and shrugged of the issue of our late delivery. Now 55 minutes after ordering, my husband realizes that he now needs to get ready to go to work and that we are no longer going to be able to eat as a family. We recieve our pizzas shortly thereafter. We open one of our pizza boxes to find that the feta cheese that was on our pizza was burnt, not a little bit but BLACK and inedible. I call the store back, AGAIN, and talk to a manager. His exact words to me were, "I have worked here a long time and that is how every pizza comes out." I was flabbergasted. I then ask him why there was such a delay in delivery. He told me that the website is never correct. I asked him if he was really saying that a fortune 500 company's website that is used all over the country is flawed, and he replied with yes. Who really says that to a customer? The manager said that he would credit us a pizza for the next time that we order...hello? I ordered a pizza to eat now, not later. He told me that he would re make the pizza but it would take at least 40 minutes. He said, "if I put priority on remaking your pizza, then other peoples will be late". The pizza was cold, and not tasty. I dont know that I will ever order again.
I'm writing this with regards that something is physically done, and that this complaint, isn't just read like many others. It is very difficult to try and understand how a manager can show no professional skills towards a customer, because when we have a problem we look for them as help. Especially when you have given this store hundreds of dollars. Made a purchase on march, 26, 2013. I are my pastas and my children ate the pizza, I never tasted it, but my mother asked for a slice. The pizza was not ready it had raw dough still, called to let them know just for future references not to receive anything in return. Then manager was put on then phone, he was very rude from then beginning, he said this is how you check your pizza to see if its ready, I'm not a pizza checker I count on you to bring good quality food to our table. He yelled at me and I did mention me calling corporate he laughed and giggled go ahead my name is Jose, he was anxious to hang up, and didn't listen to what I had to say, but better check my pizza, next tI'me this is poor management and costing your company to lose money, because if he has poor skills he's bringing that to then table for all other employees to do then same. Whether this might or might not change anything, its been said, from working in career services this is not permitted or tolerated in anyway, there are hundreds of people looking for a job that love people and can be exceptional assets to four company. sincerely, Jessica Avila
I ordered a small pie with a sandwich and received the wrong sandwich after calling they said they would send out a new order and they never arrived after calling 5 times they kept saying the driver was on his way. They never arrived and it was already 11:00 pm at night.
bad product & service
The Double Burst Pizza was no where close to how it should be, ie. almost no cheese (pic available).
The Dominos Personals (Pic taken of the person who claimed to be the manager, who didnt give his card or identity to us) spoke very rudely and made the visit a nightmare.
Paid for being hurt, left the pizza for the Dominos Personals to have.
dominos has messed up my orders multiple times
I have ordered from domino's multiple times and have been highly satisfied. however, there have also been multiple times that my order has been horribly messed up!
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There have been several occasions that the drivers have forgotten a beverage and have driven back to get it.
One of the worst things that happened was when dominos put blue cheese dressing with the cinna stix rather than icing. my friend actually dipped one of the cinna stix in the blue cheese dressing without realizing and ate it. [ew]
Also we have ordered cinna stix and cheesy bread and instead of sending both, there were two orders of cinna stix sent.
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In a separate incident, which was even most traumatic for me, I received a breadbowl pasta with a heap of meat I had not ordered online.in fact, I even called in to ensure that the marinara sauce was meatless. I ordered spinach, provolone cheese, and feta cheese for the breadbowl pasta and instead received chicken meat and some sort of other mystery meat either bacon or ham which I have excluded from my diet. the meat was upsetting because of my pescetarianism but also because the meat just looked plain gross. I will attach some photos. vegetarians stay away from the breadbowls from dominos.
They sent a corrected order but, still, it was pretty disgusting.
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So you're trying to say that the messed up order was my fault, because i didnt get carryout, and in fact i shouldn't have ordered in the first place? Well, I am trying to save up but its nice to have a treat now and then aaand it sucks when the food is completely wrong. >.
id get carryout if i had a car
The complaint has been investigated and resolved to the customer’s satisfaction.
### all yall who are trying to say she did anything wrong. if your paying a place to make food they should make it right.
nasty wings
WOW! really bad. This is on a Marine corps base and it sucks. I've ordered ther pleanty of times and all the times are horrible but this time was the worst. My chicken the boneless ones where so charded burnted that I had to take pictures and send it to the main man. Black burnt things on the foil it was gross. no dipping sauce that I ordered waste of money. I also oredered cheesy bread and it was burnt to pieces no enough cheese and i of course took pictures of it. These people are working on a mmilitary base and us Marines and there familie would like to have a nice dinner. Like C'mon! My husband serves for your nation and you can't even ###ing get a pizza order right. Well that will be the last time me or any of my friends will order from you! Sorry dominos but you didn't get it this time.
hardly any topping, only 3 pieces of chicken on entire pizza
On 3/5/11 at the Lakemba Dominos branch, Fahad, who says he is the manager has only placed exactly 3 pieces of chicken on the whole pizza. When I questioned him he replied " That's because of the price you are paying." I said that it was the price when I placed the order on the internet. "
This is highly unacceptable. I showed the pizzas to a customer who walked into the store and asked him to show me if he could see the chicken. He replied "There isn't any". Fahad relayed again "That's because of the price you are paying." That is the most appaulling customer service.
Everyone that I spoke to that had dealt with Lakemba Dominos had a bad story to tell regarding hardly anything on pizza.
I left pizzas and ended at Croydon Park Dominos. They actually had great service and their pizzas were very tasty and made properly. Great job Croydon Park Dominos and shame on you Lakemba Dominos!
Everyone should boycott Lakemba Dominos.
Something has to be done from head office in relation to this. If the internet price is stated, then that is the price the customer pays. There is no option to say proper portions and to pay extra nor should there be.
There should be an email address for Dominos Head Office to lodge complaints. Unfortunately, there isn't.
The complaint has been investigated and resolved to the customer’s satisfaction.
Samar is complaining about Dominos pizza lakemba. I order twice a week from that store and I never have any complain from them. She is talking about croydon park. I tried all the Dominos and other pizza shops in that area nothing better than Lakemba so stop ###ing
I totally disagree with samar lakemba domino's is the best i have ever had i tried croydon park, bankstown, earlwood and riverwood i figure out lakemba domino's is the best the pizzas are full of toppings fresh n tasty. The staff is very helpful n i must say friendly and she is talking about fahad hes is the best worker this little man is doing a great job and i must say he is the best worker ascompare with other staff his boss must be proud of him. May be samar you have some personal issues with them but if you are talking about there pizza quality and services is ### i muat say you are ###ing.
employee abuse
I was victim of a robbery when I worked for Dominos Pizza in Wheeling, West Virginia. The gang came after me with ice picks and screw drivers, took all the money I had on me and pushed me over a porch railing to the ground. It wasn't my fault I got robbed, but the franchise owner (Morgan Lacefield) suspended me for 2 weeks for carrying too much money, made me pay him the money back out of my own personal funds, and when they caught the gang no retribution was given to me for their crime.
I tried to contact Dominos Pizza corporate headquarters to voice my complaint against Morgan, but they have no mechanism in place for grievances by employees against franchise owners. Furthermore this happened in 1988. Since the robbery I have suffered numerous hospitalizations for mental anguish.
Apparently the Dominos Pizza empire is founded on the casualties it exploits to get ahead. Nothing excuses this gross injustice.
I have since resolved this issue with Morgan Lacefield of Dominos Pizza. Let this reflect that the victims of crime are not in turn victims of each other, but the crime scars everyone involved, in the trench of sociopathy propagated by the perpetrators. I no longer have anything against Morgan Lacefield or Dominos Pizza.
screwed up on-line ordering
We opted to order a pizza on-line. after placing Our order, a window opened to offer a choice between delivery and pick up. We wanted it delivered, but there was no box to check to give us the option to pay the $3.00 delivery charge and have it delivered. There was an option to try out some 30 day free trial offer that We Were Not Interested In. We went...
Read full review of Domino's Pizza and 3 commentsPoor quality
I would like to complain regarding very poor quality of pizza given at Greater Noida branch.
I have written complain many times in there complain register, but no action were taken.
Every time we get to eat very bad quality pizza, compared to other city branch of dominos pizza.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just spent 31.00 dollars on two large pizzas.One was okay but the other one was a big rip off. It had maybe three littles pieces of sausage on each piece. It was the worst looking sausage pizza I have ever received. I wont go back it was not worth it.
Have just had a dominoes pizza in Bicester in Oxfordshire. What a dissapointment it was. The one detail we look forward to is the 'double decadence' base! There appeared to be no presence of any layer of sauce at all, thus the pizza was quite dry. I used a buy one get one free voucher, yet the bill for 2 pizza's still amounted to 17 pounds(ish) is the service a little more slack in respect of these vouchers? really dissapointed with the pizzas this evening, been happy in the past, hope the standard is not slipping!
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i am oder pizza's bay ane get one free .two pizza very bad pizza .i am calling form bhikaji cama palce new delhi 11oo66 .i spek your person but your person is not replace than pizza .no gerentee of foods ...
so i reqwest you plese replece my pizza THANKYOU
My name is Damian Bowell, , I just ordered a dominos and I am really angry with wot I have received, I ordered a garlic pizza bread that Was burnt to a crisp and therefore I couldn't eat, , and I ordered a new Yorker that was burnt on top and cold in the middle. It took well over an hour to be delivered, , and cost alot of money, and I am not happy with wot I have been delivered
look i know your comments are towards me, you think im irish but IM NOT i know nothing of irish my comments my opinions are from ME i live in dallas i use the same name on dallasnews.com irish may have several names that he/she uses but this aint one of em i dont need to hide behind 5 diff usernames!
i think someone deleted irish comments?
creeper alert!
maybe you shouldnt be so sensitive to something as small as writing in caps... just sayin love!
didnt know you could hear me?
product information
First of all, they are way over priced when other pizza chains are offering less than half of what Dominos charge! Secondly, the pizza we got had everything sliding off it and the crust was burnt! To add to injury, the guy who did the delivery did not even get us the number of sodas we paid for! This is height! For the money they are charging and the stupid commercial of harassing people with spot boys and cameras and making people like their product under pressure!
They're pretty cheap here.
quality
Before you changed advertising stradagy your pizza's were very good, especially the pepperoni new yorker style! Since you changed your whole co, and changed your recipes, your pizza's now stink! The sauce is way too spicy for pizza, it might be ok for pasta! The crust is way to much garlic! Pizza should not taste like garlic! I used to buy at least 4-6 pizza's a month-no more! I haven't bought a domino's pizza for almost 2 yrs. Now and won't as long as your present recipe's are in effect! You should fire your ad agency! It's probably the one that almost bankrupted coca-cola with it's new coke!
The complaint has been investigated and resolved to the customer’s satisfaction.
I think the majority of people disagree with you and prefer their new pizza. Maybe you have gone to a bad Dominos? Their sauces are not spicy at all.
Either way, 4-6 pizzas a month is a bit much. The cut back was probably positive for your health.
bad pay for employees, managers, and gm,
This is the most ridiculous place I've ever worked at, they underpay there AMs, and GMs especially there drivers for what they deal with from whiny drivers who get stiffed out of their tips everyday almost 4 to 5 times day or night and only get a dollar for their runs and have too run almost 20 miles out of there way back and forth for little to nothing, and have drivers in worst conditions such as tornado sirens going off twice, snow storms for only 20 dollars come on guys what the heck is going on, I've been there for 8 months nothing works properly equipment wise, foods great just top heads dont care for there business just there money and dont want there business to grow losing drivers and business everyday too low pay and no tips, this store has been in business since I've moved here in 1999 and has a bad reputation with employees stealing, employees quitting due too poor and bad management, managers need more pay 7.25 an hour is not right for AMS, and $500.00 every two wk salary is wrong for GMs running a good business and keeping employees for only 5.25 an hour and no tips isn't right I know its Franchise but can't something be done too keep from being shut down due too lack there of from the TOP HEADS.
The complaint has been investigated and resolved to the customer’s satisfaction.
false advertising
Domino's sent me an online coupon offering pizza for 12.99 and each time i trieds to order it my checkout total for pizza alone was over $20
The complaint has been investigated and resolved to the customer’s satisfaction.
You have to add the promotion code to the pizza to get the promotional price.
$12.99 is only for the pizza, doesn't include tax or delivery. That's probably where your extra costs are coming from.
poor customer service @ store & corporate level
Below this paragraph, I decided to include the store information & the letter I sent to the Domino's Customer Care Department, prior to calling & confirming that my complaint was received. Now after speaking to a rep in the claims department, I was informed that my complaint would be forwarded to corporate executives as well as the person who oversees managerial operations. In addition, I would be reimbursed the full amount charged to my account for the inconvenience, & should receive the credit to my account in several days... well, that was over 1 week ago, & still nothing. So today I called the customer care hotline again [[protected]] to find out why I hadn't been credited my money, & the rep tells me that the initial complaint was missing detailed information regarding my credit card. With that in mind, whomever is responsible for overseeing complaints couldn't possibly be doing they're job because if so, they would have addressed the issue of missing information, & contacted me as well... After all, the website does say that a customer care rep will contact you if additional information is required. Hmm, interesting... Well, now I am going to file a complaint to NYC's 311 hotline for the store & the Better Business Bureau. Quality starts w/ good customer service & building rapport, especially when mistakes are made; I could care less about the product if I'm being cheated & mistreated.
Domino's Pizza Store #3612
188 Union Tpke 07
Fresh Meadows, NY 11365
[protected]
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To whom this may concern:
I spoke with the store manager, Corina, regarding an overcharge made to my debit card after placing an order online. In initial order, I applied 2 coupons to my order, and the online server confirmed my total at roughly $26; however, my receipt showed $48.83, & my bank account reflected a charge at $53.83. So not only did the store overcharge me, but the driver gave himself a $5 tip against my will. I called again on 3/9/11 to discuss the matter w/ management, where I was put on hold several times in 10+ minute increments, & then hung up on. I am very frustrated, & plan on seeking legal action if this matter is NOT resolved. Experiencing this type of service makes me NOT even want to ever purchase food from Domino's again, and I WILL publicize my complaint to NYC's 311 hotline. The attitude of the manager was awful, and though she sent a driver to deliver again at no charge, it didn't matter because I was never reimbursed to begin with. How does that work?
I ordered a pizza for my kids on 3-3-2011 store #7069
order#32 server #9397. My pizza didn't take long at all however my pizza was cold! The middle of it was doughy. It was by far the worst pizza ever! I also spoke with the young lady on the phone who said her name was Cassie, she offered me a combo, 1 large 1 topping pizza, chic wings and a bottle of soda. I asked her if the chic can come with buffalo sauce and a side of blue cheese. She said yes, not a huge deal but they came plain and with no blue cheese. But the worst was that they were gold to. I called the store and Cassie again I spoke with, I explained how I felt my food was, My kids wouldn't even it it!, she sat on the phone saying nothing, finally I started to repeat my self when finally she offered to remake the pizza which would take an hour to get us or the next time they would replace the order for free. It would have been nice if she acted like she showed a little concerned instead she acted like I was bothering her. I don't want the free pizza because frankly I wouldn't want to risk ordering another pizza to get a pizza no one wants to eat. In the pizza world there is a huge selections out there for the consumer!
I am quite disappointed in the service i recieved, the pizza was not edible, the delievery was extremely late and i was handed a pizza that was not stored in a thermal sleeve. i call to explain my complaint only to have been disrespected and hung up on. i dont know where they get their training, but in our community such as fresh meadows, this kind of behavior is frawn upon. I will make sure to be reinburst, i will call corporate headquaters, bbb, food inspector, the franchise owner, the superviors, and my bank to stop payment. i have never in my life experienced such poor customer service and disrespect as to hang up and laugh as i make my claim. rest assure this situation will not ever happen again. cold pizza is unacceptable and disrespect of someone whom is a paying customer, is unheard of, you have croseed the line. my advice to them, be sure to know whom your customers are before ever attemping to behave in such a manner, that person at the other end may very well the person to shut you that location down!
Courtney, I'm so sorry that this 1 store has made a bad impression of what the majority of us are actually like. The store owner should have gotten into contact with her supervisor. She does have one, whether it is the regional or district manager or even the franchise owner. I do have a question, did you save your receipt for the delivery? If you did, I would in actuality report the fraud to the authorities because that is unacceptable in any way shape or form. If you ever decide to visit the beautiful shores of Lake Michigan in Holland, MI please give my store a call and let us show you what real customer service is.
they cannot, and will not, deliver pizza to my house
I am located less than five miles from Domino's pizza and have been told several times -- quite rudely -- that they cannot, and will not, deliver to my house.
That although other pizza places farther from me will deliver.
Mikarany- I'm not sure if you are aware of this at all but Domino's pizza stores don't get to decide their own delivery area. Corporate Domino's based in Ann Arbor, MI has specific guidelines set up in determining how far stores are able to deliver. Current guidelines are 9 minutes in any direction this is unfortunate in your case but continuing to call back after they have told you "no" will not make them any more likely to deliver it to you.
You are rude for calling multiple times asking the same question when they tell you no. A policy is a policy and they are not based on distance.
If they are so close why don't you walk there and pick it up?
bad service
I have order at this location before but this night service sucked. I ordered 2 medium 2 topping pizzas at my brothers home, one was burned completely. I called to let them know since I could not catch the driver Maxmum, spoke with Junior who said they will bring out another pizza in 25 minutes. Waited one hour and called to check the status, spoke with Scottie who said nothing was cooking for me, so he would put a pizza in. I explained to him again and wanted my money back at this time. I felt ignored since nothing was seemed to have been done. I was told the driver would bring my money back out to me. In the meantime, my brother ordered a pizza, me not knowing and the driver brought his, unaware of my situation. The driver called the store and Scottie told him I have to wait for the driver and he is on his way. I am very pissed off right now, due to the fact, one burned pizza that I showed the driver that brought my brothers pizza and the fact no one still has not showed up. Car is getting fixed, ready to get a ride to go up there.
The complaint has been investigated and resolved to the customer’s satisfaction.
I call local delivery at my area location and talk to the phone girl: she address herself as "Robin", and said can you hold with out even giving me a chance to say yes; this was very rude and improper but I over looked this because it can get very chaotic in there very quickly, well when she got back to me it was appr 6.15pm when I called and she pick up back up the phone at 6:35pm, so more or less I was on hold about 15 minutes, well when I went to place my order she was very rude and very ugly about her answers, I have order from this store since 1989 and never hold a problem like this, well I ask to speak with the manager becki which I knew because she has work there for 13+ year but come to find out she at a different store and the new manager rhonda is nice but she doesnt put the customers first, especially this robin gal, if that the kind of people she hires I will just order from Papa Johns.
i think you should go choke on a big fat ###
kelly g
Last night I called Domino's to place an order of 3 medium pizzas for $5 each. Once I ordered I asked the price and the lady on the line said that we had to pay in cash to get the deal. Being a college student, before I hung up and made the order final, we all tried to search around to make sure we had the correct amount of cash, plus a tip, to pay for our...
Read full review of Domino's Pizza and 1 commentPoor service
I had checked the mail today and the only thing was a add from Domino's. I dicided to place an order but it had on line coupon so I did it through my computer. I placed it and thought right after I did not order a soda, so I called. They knew who I was since I had to put my number in the order. So i asked if I could add a Coke to the order, if not i'll go get one when my pizza is cooking. The man said that he could do that but I would have to pay cash for the soda. so he asked me 3 time what I wanted for soda after I said I would like a 2 liter of coke. I understand he wanted to make sure but a little overkill. So my pizza came fast and when the worker gave me the soda it was diet, I can not stand that stuff. Well I was told he would go back and bring me the right one, I told him if it was not really out of his way. he said he would call me to let me know what they will do about it. So they did not even bother to call me, really pissed me off about this. I see all the commercial about how they have changed and how they are about the costumer. Well I feel like they did not want to do anything for me and once they brought me my food right or wrong they had nothing left to do. I see this as being very rude. on a side note the pizza was undercooked. Really don;t think I'm going to have that food again, I payed good money for poor service and undercooked food. I should have just made food myself.
So thank you Domino's you will not have to worry about my business anymore. in short your workers have no respect for your customer. I wish instead of spending all that money on your adds you would spend it on training your workers to at least not lie to the customers.
-Very pissed in Portland, ME
I was called back by the manager who was very nice and told me that he was very sorry for not getting my soda and also gave me a credit for a pizza and soda. it was nice to get a call back but not sure if I will use it. With that said it did make me very happy that I was called back and told this should not have happened.
The complaint has been investigated and resolved to the customer’s satisfaction.
Second time in less than a week I tried to get decent hoagies. the hoagie bread was burnt and it had maybe a tsp full of mushroom sauce, little cheese. 2 pickles and no onions that I could taste. My husband and I had a very dry burnt hoagies I dont get it why is it so hard to make a decent hoagie
Pay no mind to Beckie2795. She never has anything constructive to say regarding ANYONE'S complaints. She appears to go around and belittle everything that everyone complains about. It's because she's a c.u.n.t. of course. Smile Beckie. It's the only way we can tell your nasty ### from your ugly face.
Stealth: Yes TheLoveFistII - I was
TheLoveFistII: wish you were a "little thin" vs the body you have
Stealth Pilot: saw your tata's this weekend - you should keep them holstered 'n covered up, for better affect!
*punctuation, my apologies
rickppp: I don't mean to be rude, but your grammar and puncuation makes it difficult to understand you.
Steath/123321/other alias's - no want here wants to see you breasts and if they do please let them speak up
GOD NO, PLEASE, NOT NAKED.
I am honored to be accused of having not one, but two alter-personalities that all reside in different states. I think it shows depth.
Domino's Pizza Reviews 0
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About Domino's Pizza
The company's menu features a wide variety of pizzas, including classic favorites like pepperoni and cheese, as well as unique specialty pizzas like the Philly Cheese Steak and the Wisconsin 6 Cheese. In addition to pizza, Domino's also offers a variety of sides, desserts, and drinks.
One of the things that sets Domino's Pizza apart from other pizza chains is its commitment to technology. The company has developed a number of innovative tools and platforms to make ordering pizza as easy and convenient as possible. For example, customers can order pizza through the Domino's website or mobile app, and track their order in real-time using the company's GPS tracking system.
Domino's Pizza also offers a number of unique delivery options, including its famous "30 minutes or less" guarantee. If a customer's pizza is not delivered within 30 minutes of placing the order, they receive a free pizza voucher for their next order.
Overall, Domino's Pizza is a popular and well-respected pizza chain that has built a loyal following of customers around the world. With its delicious pizza, fast delivery, and innovative technology, it's easy to see why so many people choose Domino's for their pizza needs.
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Domino's Pizza emailscustomercareteam@dominos.com100%Confidence score: 100%Support
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Domino's Pizza address2107 Macarthur Dr, Orange, Indiana, 77630, United States
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