Domino's Pizza’s earns a 1.4-star rating from 1481 reviews, showing that the majority of customers are dissatisfied with dining experience.
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late delivery
i ordered a pizza from my new number .It is your policy that if you get a call from new number you give a back call and 30 minute timer start their but i didn't received a back call and 40 minutes have passed that pizza has not deliver .then your delivery boy came and gave me a pizza and I said to him that you are late but he argues with me and say i'm not late I showed him my mobile when did I call him and what was the time now.he said this is your new number and we punch your order after we gave you a back call. I said that i haven, t received back call .Then he talked to the person who took my order and he said that he forgot to give a back call .then what is my fault that he forgot to give me a back call.so I want to say you that please give back my money
-RAGHAV KHOSLA
mobile number-[protected]
and the number i gave you when I was placing the order is -[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
threatend by delivery driver
Driver threatened me, threw empty energy drink cans at my car and revved engine as if to run over me when asked to move from my assigned parking spot. Called Domino's - spoke with manager Brandon Moore. He first told me - yes, I am the manager and we're closing now. I explained what happened, gave license plate of driver. Manager obviously didn't care. Didn't ask for delivery address, said he'd talk to him and hung up on me. I pick up pizzas at Domino's on a regular basis, don't get them delivered. No longer want to do any business with Domino's due to nasty response from the manager. Driver threatened to "get me". If something happens to my vehicle because of Domino's lack of control or even any type of concern, I can not afford to get it fixed. Having financial problems like many other Americans and Domino's was a treat. This is very disturbing.
The complaint has been investigated and resolved to the customer’s satisfaction.
can't get order right
I purchased two orders of boneless chicken bites and two orders of bone in Barbque wings last night, When my order arrived it was one barbque wing short. I called and was told I wouldn't get a credit, nor my wings sorry just my tough luck. I should have known when I waited on hold for ten minutes that I wouldn't get what I ordered. I only got to order because I hung up and called back and when she told me to hold I told her I'd take my order elsewhere if she was going to put me on another ten minute hold, so she took the order and didn't get it right. Was it because she was upset that I said I'd take my order elsewhwhere? I'll never know, but I can assure you I'm DONE with the half harted way they take care of their customers. I've had my LAST DOMINOES, and we ordered from them at least twice to three times a week. Lucky for me there's a Pizza Hut in this town.
poor service and wrong order
So ive always been a faithful dominos customer. Theyve never been late and never got my order wrong, so, wanting some ice cream, me and my brother ordered a pizza and a tub of ben and jerrys, through the same way, on his computer, as usual, and awaited our delivery. We clearly selected baked alaska for ice cream, i have good memory and know what i saw.
Anyway, the delivery got here quickly enough, and i was hungry when it got here, so expecting it to be correct, i peeled the lid off of the ice cream tub and tasted a horrible flavour of walnuts... They'd given me the wrong ice cream. It doesnt even sound or look like baked alaska. Chunky monkey, baked alaska. Now im not, but what if someone was allergic to nuts or bananas etc, and didnt check the ice cream before they ate it and had a severe reaction?
So we decided to ring back, and tell them, as i was hungry and didnt want that at all.
When we rang there was an endless line of foreign employees who spoke quite bad english. When they stopped playing pass the parcel with the phone, someone finally asked what we wanted, so we told them they gave us 'chunky monkey' and our address, then they said 'but you wanted baked alaska!' ... As if questioning why we gave ourselves a chunky monkey which we didnt want, so he said he'd come and swap it, and theyd be here in ten minutes.
I was happier, and thought theyd be here soon, we live literally a five minute drive away, and it was at like 11.30pm so the streets were quiet. Every other order had arrived within at least 20 minutes, and thats when we order stuff like, 4 large pizzas with loads of toppings. Yet, it took them 55 minutes to pick up a tub of ice cream, drive down the road, and swap it for my other one? I was getting really tired, because id just broken up for a school holiday, and was tired and, like lots others do, really wanted the homely comfort of ben and jerrys.
Unforteunatley i was almost asleep by that time. And when it did turn up, the man just stood there, didnt say anything. And after a couple of minutes came out with.. 'have you got the other one?' so we swapped it and he just handed us the new one and walked right off. No thank you, no smile. Just generally moody.
I also know of friends with bad experiences with the manager, with him being VERY rude towards them, so from now on they go to pizza hut. Which i might do.
Anyway, i just wanted to share this because its really annoyed me after all those years.
The complaint has been investigated and resolved to the customer’s satisfaction.
unsatisfactory large pizza
Today, Wed., October 19, 2011, I was looking forward to having a good pizza with a friend. We have not had Dominoes in a while, and decided to give it a try. The pizza arrived cold, not even warm, it was very very skimpy on the topppings, (It was half pepperoni, half sausage), and it tasted horrible for the $19.84 + $4.00 tip that we paid. What happened next may just be worse...I called the store in Virginia, MN, and I was told that my complaints were pretty much invalid and it is just too bad that I did not like my pizza! So, I will never order a pizza from this business again and I will for sure make everyone aware of this BAD situation.
poor service, indecent behaviour
I had ordered a pizza from Dominos at 8:37pm on 27th Sep'2011 and got delivery at my doorstep at 09:13pm. I showed my call time to delivery person and the time he came to my doorstep and as it was good 6 minutes past 30mins - free timeline, I expected it to be free.
But when he called his manger - Satya Krishna, He said time we punched was 08:45pm and thus it's before 30mins. I said I can show call time, to which he replied I can change that (don't know how he justifies to update call time which has already happened..?).
Finally I paid him the amount, but they were indecent enough to not provide any chilli-flakes/ organo after this delay & argument.
What kind of service Dominos is claiming, when 30mins deadline is not respected neither customers are getting the deserved service/ treatment..?
A big NO to Dominos going forward, after so many years of association..!
The complaint has been investigated and resolved to the customer’s satisfaction.
Domino's hasn't had the "30 minutes or it's free" promotion in quite some years. Too many drivers were speeding to deliver pizzas on time and accidents were happening. It just wasn't worth the life of their drivers so they stopped it. When I order, it's usually there within 40 minutes. If I order ahead online, they are always within 5 minutes either way.
I am not sure if the "30 minutes or less" is a national promotion anymore because it isn't the policy of the Dominos around me. Also, your anger should be directed to the manager not the delivery driver because according to your story, the manager is the one who denied you not the delivery driver, he/she was just following orders. I think that if you want to complain, you should speak with the manager, or General Manager depending on the reaction of the manager.
Stop being a cheap a-hole and pay for the pizza
wrong order
I called in an order for a large, thin crust pizza with sausage and meat ball toppings, on friday september 09 2011 at 5:50 pm . I picked up same at 6:o5 pm and opened box at home and was surprised to find a large thick crust pie with sausage and green pepper topping. My wife cannot eat peppers and as a result she ate nothing.My price for an awful pie was $ 13.90 I would like to be compensated . Thank you Warren Mulhall 16 Iroquois road, Manasquan New Jersey 08736
The complaint has been investigated and resolved to the customer’s satisfaction.
Get a new wife that can eat peppers.
unfair scheduling and incompetent managers
The manager that makes the schedule cares nothing about the employees availability. She has made my husband close every day he has worked since July 28, 2011. Also she just tells him that hes going to cover for other people because she can. She is a total b and i want to know if i call the corporate office if anything might be done about it. Any suggestions
Read full review of Domino's Pizzadelivery service
Our delivery service dropped off our pizza which was 14 dollars. The delivery driver than said she did not have any change to give us money back and had a very bad attitude about finding a way to get us our money. Stated that by time she got us change we would only have 4 dollars left and how are we not going to support a hard working girl. The tip was not the issue, the forced amount of tip and attitude made it a very uncomfortable experience, especially when the driver stated she knew she should not have come all the way out to our home. I found this very displeasing and will no longer use the dominos service again. I should never be told how much I should tip, and feel threatened if I don’t tip the amount the driver felt was necessary.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sheil - I ALSO stopped using their service because of the tracker. Actually it was the first and last time I ordered from that place.
I ordered a carry out order and I only had a 30 minute lunch at that time. The "tracker" said my order was ready, so I finished what I was doing and left about 10 minutes later. I showed up THEY DIDNT EVEN KNOW I ORDERED! I was like... I ordered this, your "tracker" showed it done and you are tellling me you didnt even MAKE my ORDER?
They said it was a system problem that it starts counting down using an estimated time it SHOULD take to do the order, not what is actually going on. Now, I dont even know if that's true but the fact of the matter was I was lunchless that day because I had no time to go anywhere else, eat and get back to work in time.
again though, I would have refused the pizza, slammed the door in her face, called corporate before she got there and reamed them out for hiring such an ungrateful person.
I too have ceased to use this chain. I had ordered a pizza and was glad that they had a pizza tracker that let you know the progress of your order. Was really happy to see order was completed for delivery 30 minutes after I placed the order. Was even happy to know that the driver had left the store with my order. 45 minutes later, no pizza but a check of the tracker showed my pizza had been delivered to me. Contacted the store, was told, well we have a lot of orders and the driver had not left yet, however the tracker shows I had received my order. I asked if they were trying to appear to have a good record for service by showing fradulent information. Manager states well the driver is leaving now with your pizza, I stated to tell the driver to eat it and pay for it themselves because that was ridiculous to treat customers that way. That was a year ago, and now all my family and friends have also stopped using this particular Dominoes. They lost a lot of money with us. guess that is what happens when the whole store acts like they are smoking crack!1
Wow... im trying to make sure I understand this. I am guessing you had a 20 and wanted to tip her $4.00 right? I dont see any other way 4 would have came out as a change amount...
To me... that's not bad. I usually tip a waitress 5 or more on a 15 dollar tab so 4 on a 14 dollar purchase where they didn't do anything at all except drive is a good deal. Wait staff actually waits on me, not drive 5-10 minute and drop something off.
I would call not only the manager but the district manager AND I would refuse the pizza. No tip if your nasty about even getting a tip in the first place.
. I understand they use their own gas, but this was a job they chose...Plus most drivers that I know make min wage, as opposed to the 2.25 most waitstaff makes. That's for all you naysayers out there saying the girl had to pay for her own gas.
I like my waitstaff where-ever I go just because their job IS hard... defiantly 100% harder than driving and making change.
manager can't speak english
So first a woman from dominos takes my order, she hardly spoke English good thing I speak Spanish…. I ORDERED @ 7:27 AND called back at 8:45 like where is my pizza…. instead of asking my name or address I was told in broken English I didn’t order one, I must of said I know I ordered two…she told me again “no pizza”….. When I asked to speak to a dominos manager she said she was the manager, WOW what is the world coming too all I wanted was pizza now I ordered from a spot up the block…. when I called back she hung up the phone four times and told me to hold like another four times only never to return to the phone….. I feel like this woman should loose her job seriously how hard is it to answer the phone, take an order and get it delivered?
Fullerton & Kolmar….. DOMINOS PIZZA not a good place to order for employing people…I will be speaking to the real manager.
I think the real problem is you think you can speak Spanish.
late delivery
Dear Sir, I am a regular dominos customer who used to order pizzas at least once in a month. We all r crazy behind dominos..I m staying at Ahmedabad-India-Gujarat. Yesterday evening, inspite of ordering on phone we personally visited your one of the outlet situated at Thaltej area, Opp. SaL Hospital, Nr. St. Kabir school-Ahmedabad to order one pizza parcel worth Rs.375/. It was ordered at 8.34 PM & was delivered to us in your outlet itself at 9.25 PM. It took almost 50 minutes..Besides we personally went there to take hand delivery at dominos. No doubt there was heavy rush out there due to Sunday but u were failed to maintain your response time of 20-30 minutes which u are advertizing & committing to customers.
An order was placed for a medium deluxe veggie, cheeze burst pizza with coupon code LSM04 at Plot no : 1, Survey Nos:204 & 206-2, Kumar Archade, Opp Ram Krishna Studio, Bhavani Nagar, Nacharam Village, Hyderabad at about 13:13 HRS precisely, when I am writing this mail at 14:00 HRS I am yet to receive my order...upon calling them back...they're asking for my address as in house no...then when I said since it is more than 30 minutes it has to be free...I was told that there's no time guarantee for it...then why this info wasn't given while placing the order? This is a sheer display of unprofessionalism. Kindly look into it.
My e-mail add --> zola4000@yahoo.com and name is Tamilselvam ( other info pls check on delivery order )
Yesterday i call for delivery pizza and chicken wings.
This first time my life waited very long hours and very dis-pointed with there service provide.
Non famous delivery food ( food restaurant in my area ) never make mistake until now with their service.
Below is there detail of BAD IMPRESSION ON DOMINO PIZZA :-
Order at Dec 25 at 1433hrs and they confirm will deliver after 30 minutes
I call again at 1508hrs confirm send within 10 minute
I call again at 1516hrs again confirm 15 minute to deliver
I call again at 1603hrs and already my nerve and we went out take our LUNCH.
There funny thing each time i call i need wait for reply 5 ~ 8 minutes to confirm and but no deliver been made.If Domino practice this way better CLOSE DOWN there Business very fast since there also PIZZA HUT with good service.
So i need ANSWER from your side ( ask Top Member Call me ) if not i will close this matter in Electronic media also.
This what i feel / tired with service and also answer made by DOMINO PIZZA to me.
cheating in billing
i want to complaint about cheating in bills at domino's blue area Islamabad branch, my name is jamal afzal sheikh i visited domino's twice a month, these days in ramazan the manager there is cheating with customers in billing, as it happened with me also. While taking the order they dont take cash in advance and they take order on tables and provide bills on tables and there they cheat people while telling them that some of the products which customer had ordered were not in the offer of ramazan and they had to pay the full amount while here they are lying to cheat, coz many things in side orders are also with discount in ramazan. But when i find that he is cheating with me i argued with him then he said that the exess bill is due to tax on bill, which i know is 16% GST, wings were of Rs.200 and after tax Rs.232 but he was charging Rs.360 same he was doing with all customers. i am just complainting that the authorities who are managing domino's must take action coz its the matter of there reputation.
Thanking you,
Jamal Afzal Sheikh
Mobile # +[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
rude delivery driver
I have no idea if this email have any effect on u or the people concerned with dominos name but im writing it to u to inform u that how utterly disappointed i m to order a food from domino’s sheffield west street ths weekend. First of all food was rubbish cheese was well below the required level if im paying 16 pounds for a pizza i expect to get a good value for money the second thing i received my food in 45 minutes. What took thm so long to deliver coz of mismanagement from ur staff i have to suffer the embarrassment in front of my guest, as it arrived late it was cold.
When i informed the store they told me that they r busy i mean what kind of excuse is that, last but the worst thing of all is the delivery driver. Before delivery driver used to deliver pizza s on door but this bloody chap was acting as if he has done a great favor to me by delivering the pizza he didn’t bother to cum out of his car and knock the door instead sat in the car listening to music and giving me the pizza from car window i mean wht kind of service is that. Dude u guys give training to ur staff and teach them sum manners or recruit just like that.
I want a full bloody explanation from u otherwise i ll go to top management for this, the humiliation i suffered in front of my guest will remain in my mind forever anyways that was the last time i ordered anything from this ### place.
worst service and miss behave
Hi Team,
I, Magesh Vijayan, working in Manyata Embassy Business Park (Manyata Tech Park), Bangalore, India.
Today, 05 Aug 2011, in Dominos outlet based out of Manyata, our lunch turned out to be a nightmare. I placed an order for Fresh Veggie Cheese Burst Pizza at 02:01 PM (I am submitting herewith all the details, bill, phone no’s contacted, Pics of store manager and store guys, etc), but up to 02.40 PM we weren’t served. After 45 Min or so I suppose, I went up to the counter to ask for my delivery. But the Guys in the counter (Kumar and Sandeep) asked me to bear with this delay as there were other customers also waiting for delivery like me. If that’s the case, the pizza’s should be delivered free of cost as per Domino’s, but he refused to give it at free of cost.
When I asked the Store delivery guy, Kumar to give Store Manager Avinash’s contact number, he refused initially and after long argument he gave a mobile number stating that it is his Manager number but in this case also I hope he cheated me. He had given his own number as managers number ([protected]), when I contacted that number and tried to escalate my complaint, I had asked him to come to the counter and speak to me personally, but he refused. And later the counter guy returned the money after long argument and I came out of the store.
At last the store manager Avinash came from no where and the store guys were speaking something to him pointing fingers on me. I tried taking snap’s of them through mobile, the Manager at the counter got angry and tried to grab my mobile. When I hesitated to give, he tried to hit me physically and there after I walked out of the store.
1. Is this the way to treat Customers at your store?
2. Is this the meaning of delivering happiness as you say?
3. If delivery can’t be done on time why are they taking orders?
4. My lunch with my colleague was ruined.
5. The guys in your outlet wasted our valuable time.
6. At the end we got nothing and walked out of the store.
Expecting a reply on this.
Regards,
Magesh.Vijayan
The complaint has been investigated and resolved to the customer’s satisfaction.
slow service
We decided to order a pizza tonight and placed the order at 8:20 pm on a Monday night thinking we would get a quick dinner. According to Dominos tracker, it has yet to leave the store and is currently being "quality checked" by Kelly, mind you it is now 9:15 pm...she spent 25 minutes making the pizza and after a quick bake she must have been so enamored by her work that she decided to spend the next 25 minutes admiring its beauty. I will def order from my trusty friend, Papa John.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad food
pickup up a large thin crust pepperoni from the mtn view location. This was even worse than last original crust -which was all crust. The thin crust was neither crust nor was there sauce/cheese to mention. There were several slices of paper thin topping. If had not been burned, might have considered the pizza slices as pepperoni flavored crackers. This was my second try of Domino's after couple years-the original crust last month was all crust, but at least edible bread. I'm sort of curious now to know if deep dish can be worse-betting they can, so Ill just stay away from Domino's in the future.
The complaint has been investigated and resolved to the customer’s satisfaction.
employee mistreatment
The stevens point, WI Dominos treats their employees horribly! the roads are flooded & overpasses are blocked by cops right now... all other pizza places were asked by police to keep their drivers off the road... but god forbid dominos consider their drivers safety or obey the police's request for that matter!... the poor drivers are out trying to get around blocked roads and driving through rivers... drivers should never be forced to work out in a storm like this again, esspecially since the police announced that roads needed to remain clear and that it wasnt safe for people to be driving. All of those drivers in the stevens point shop should be given bonuses and be appologized to. If I see any of those drivers out in a storm this bad again I will NEVER order dominos again, and I will be sure to tell everyone I know just how much more important money is to Dominos than its damn employees!
P. S. a few weeks ago tornado sirenes were sounding and people were pulling over for cover... dominos drivers drove right through it all night! help me get the word out that its not fair to treat employees like this... especially wen they make as little as they do!
The complaint has been investigated and resolved to the customer’s satisfaction.
thanked officer
On 07/19/2011 I visited Domino's Pizza Amman Jordan determine the Medina branch and they had a lot of work and Zguet Mallk because of the weekly show was a wonderful person runs a restaurant called the truth, Mr. Alaa Muheisen was a beautiful sight in the style of receipt of the request with a smile in spite of the wonderful Zguet work for him was great telling me that the demand will take a quarter of an hour So I laughed and told him that this is difficult smiled and said Nothing is difficult and we have during the waiting period was the move from one place to another with lightning speed and was keen to serve customers as quickly and really amazing during this time my request has been prepared and beautifully I hope you appreciate this employee was really a wonderful performance
service
Dear Sir,
I had ordered a pizza from Dominos Dugri Ludhiana outlet.I have been a regular customer of Dominos, I am also quite aware of the brand image associated with dominos.I expected the same the brand like you as well.But today when I ordered for a pizza at 14:57 (10/07/2011) (order no 46) it reached me at 15:38 exact and after the delay in service the excuse I get to hear from the delivery boy was as usual traffic.
After the delay in service the pizza was no more hot enough to cosume by the time we received it.
Also, although I am a fan of Dominos pizza but today surprisingly .Even after the worst experience I have ever had with dominos I was just consolidated with a smile only and acceptance of late delivery in written on the bill. but can't help it phrase.If this is the condition then why are we consumers offered delivery on time promises and quality assurances . and the statement written on menu ( delivered hot and fresh in less than 30 minutesor free) is just fake.
Sunil Arora
I arrived at Dominos drive-thru and ordered a Italian Sub and chips. Ron Klein (manager) told me that it would be 14-20 min before it would be ready. I left and returned 20 min later. The clerk came to the window and I told her that I was there to pu my order. She asked for my name. I replied that the guy didnt ask me for my name. I told her it was the older guy that took my order. She left the window and when she returned she advised me that Ron forgot to enter the order in the computer and they would get me a sandwich done in about 6 min and Ron had said to give me free sandwich coupon for my next visit..I asked why not give me my sandwich free then. She yelled at Ron that I wanted my sandwich free tonight and he said NO..First of all, why did I have to wait to get a free sandwich on next visit? It was THAT visit that was the problem and a free sandwich for my trouble and extra wait would have been very appropriate and the RIGHT THING TO DO. I have worked for a service industry company for 30 yrs and we would never treat a customer in that manner. There are pizza stores on nearly every corner and considering the economy and the competition for customers these days, I think Dominos could do themselves a favor and update their policies for taking care of customers. ITs called taking care of today so there IS A TOMORROW. You guys could be out of business before I can even visit you again, so how bout doing the right thing for the CUSTOMER TODAY..deb
since we only have 1 domino's pizza we order from there quite often. in ordering we were shorted money( which was solved), we have had our pizza over an hour late. this evening was the last draw we ordered pizza always for delivery and to our suprise it didn't show up... so we waited and waited still no pizza. i called and we were told that it was put down for pick-up. when i asked for a number to corporate office i was informed by ms. martinez than she did not have access to that information and that she was the manager on duty. so i asked her again for a number to someone above her she was of no use. i will not be ordering from domino's pizza again. until they have management that is able to fully preform their duties i will not seek their service any longer!
I placed a pick-up order for A Thin & Crispy Pacific... I have order this pizza several Times OR more in the past. I traveled approx 2 miles to pick-up... the box read ...name/price/ order/ that was correct. When i got home I opened the box to see it was not correct. It was hand tossed, and not cooked completely with the juices from the veggies standing in the middle of this pizza. I called back, and "YES" ...I was ANGRY!, angry because it reflected back to past orders that were either delivered incorrect, or not properly fixed. I called explained my order was wrong. I was told to come back... my response was I traveled 4 miles round trip, and now I have to travel back (8miles altogether) I returned to store with pizza. I explained what it was ordered pointed out the print out on box of the order. I told them this was a inconvience could I receive store credit. Their response "NO" I'll give you a free coke, or breadsticks. Okay... I did not want what was offered. They re-made the pizza. I opened the box, and the veggies were not all on the pizza... the cheese the pizza was over cooked. I did not say anything I picked up box... tasted to make sure that my eyes did not deceive me, IT WAS TRULY BURNT, and they put lettuce under the sauce. This pizza was meant to be cooked intentionally this way! It was not worth eating. Yes, I paid for good service pkus the respect of food ordered. I made my husband taste a little piece to make sure, the cheeese was like rubber... We had stopped ordering for a while because the care of food service the employees put towards customers. This should not happen to folks who are trusting in their services. My mind wondered if this was done spitefully to a customer ... what else dis they do to this PIZZA.
P.S
I do not have pictures. I took pictures with camera, but I do not know how to attach to media to forward.
Dear Customer,
Thanks for bringing this to our notice. We regret the inconvenience caused to you. Can you please let us know your complete order details including
Customer Name-
Phone No-
Dominos Store Name-
Date of Incidence-
Order No-(If possible)
Bill No- (If possible)
This will help us process your complaint ASAP.
really need to do somethng about employees who are just there to receive a pay check... where is the re-morse!
somthing really needs to be researched when it comes to dominos on 2028 east va bch blvd.
food critic, restaurant rating
quality is poor!
dominos really sucks
I mean, is it so much to ask for capitalization?
I just think that if you're telling Stealth Pilot to "speak like an adult, " then maybe you should do the same.
Then by all means don't read it!
poor service
Dear dominos team,
With huge disregard I would like to write a feedback to your sector-50. Noida store! Pathetic service!
I had called for 20 times to their [protected]/ [protected] and also [protected], no one picked up the call.
Then I had called [protected] for another 7 times, customer care connected me to sec 50 store again no one picked up. Even the similar kind of incident has happened in past as well.
When finally after 50 mins someone picked my call and asked for order... He was very harsh and said the order would deliver in 30 mins... Aaa 40 mins, no no 45-50 mins! Poor customer care executives!
I was a regular customer of dominos but atleast with such kind of service I would never want to be the same anymore.
I wish you better luck!
Thanks for serving me for 5.5 years.
The complaint has been investigated and resolved to the customer’s satisfaction.
I called to order Pizza for my kids at approximately 10:15; the girl answering the phone began to take my order and suddenly stopped. She then informed me that she could not take a pick-up order because the lobby was closed. I was also informed that they would not deliver to my neighborhood after dark. I asked to speak to the manager; I asked him for some options; he more or less said that there was nothng he could do. I then asked for the district manager’s number. He enplaned to me that he could not give me his number, but he would give him mine. I asked would I be hearing from him tomorrow; he said that he did not know his schedule. It has been three days and I have yet to her from the district manager or anyone from Dominos. I have been a loyal customer of theirs for several years, ordering 6+ pizzas per month.
Dear Customer,
Thanks for bringing this to our notice. We regret the inconvenience caused to you. Can you please let us know your complete order details including
Customer Name-
Phone No-
Dominos Store Name-
Date of Incidence-
Order No-(If possible)
Bill No- (If possible)
This will help us process your complaint ASAP.
I think it's great that the manager cared enough about his employees that he did not send them to what sounds like a dangerous neighborhood after dark for a few bucks to sell a pizza. 10:15 at night is already very late to be sending drivers out who probably face the potential for robbery all too frequently. Find out what time the lobby closes and make sure you place an order with plenty of time to pick it up before it happens. I think your mission should really be to get a Neighborhood watch program going in your area instead of complaining about a manager at the pizza store. That sounds like the much bigger problem and one where focusing your energy could actually pay off.
Domino's Pizza Reviews 0
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About Domino's Pizza
The company's menu features a wide variety of pizzas, including classic favorites like pepperoni and cheese, as well as unique specialty pizzas like the Philly Cheese Steak and the Wisconsin 6 Cheese. In addition to pizza, Domino's also offers a variety of sides, desserts, and drinks.
One of the things that sets Domino's Pizza apart from other pizza chains is its commitment to technology. The company has developed a number of innovative tools and platforms to make ordering pizza as easy and convenient as possible. For example, customers can order pizza through the Domino's website or mobile app, and track their order in real-time using the company's GPS tracking system.
Domino's Pizza also offers a number of unique delivery options, including its famous "30 minutes or less" guarantee. If a customer's pizza is not delivered within 30 minutes of placing the order, they receive a free pizza voucher for their next order.
Overall, Domino's Pizza is a popular and well-respected pizza chain that has built a loyal following of customers around the world. With its delicious pizza, fast delivery, and innovative technology, it's easy to see why so many people choose Domino's for their pizza needs.
### Guide on How to File a Complaint or Review about Domino's Pizza on ComplaintsBoard.com
1. Log in or Create an Account:
- If you have a ComplaintsBoard.com account, log in. If not, create a new account.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website (top right corner).
3. Writing the Title:
- Summarize the main issue with Domino's Pizza in the 'Complaint Title'.
4. Detailing the Experience:
- Mention key areas: transactions with the company, nature of the issue, steps taken to resolve, personal impact.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents (avoid sensitive personal data).
6. Filling Optional Fields:
- Use 'Claimed Loss' for financial losses and 'Desired Outcome' for resolution sought.
7. Review Before Submission:
- Ensure clarity, accuracy, and completeness of your complaint or review.
8. Submission Process:
- Click 'Submit' to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint or review about Domino's Pizza on ComplaintsBoard.com.
Overview of Domino's Pizza complaint handling
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Domino's Pizza Contacts
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Domino's Pizza phone numbers1300 888 3331300 888 333Click up if you have successfully reached Domino's Pizza by calling 1300 888 333 phone number 37 37 users reported that they have successfully reached Domino's Pizza by calling 1300 888 333 phone number Click down if you have unsuccessfully reached Domino's Pizza by calling 1300 888 333 phone number 141 141 users reported that they have UNsuccessfully reached Domino's Pizza by calling 1300 888 333 phone number+1 (800) 366-4667+1 (800) 366-4667Click up if you have successfully reached Domino's Pizza by calling +1 (800) 366-4667 phone number 3 3 users reported that they have successfully reached Domino's Pizza by calling +1 (800) 366-4667 phone number Click down if you have unsuccessfully reached Domino's Pizza by calling +1 (800) 366-4667 phone number 7 7 users reported that they have UNsuccessfully reached Domino's Pizza by calling +1 (800) 366-4667 phone number+1 (734) 930-3546+1 (734) 930-3546Click up if you have successfully reached Domino's Pizza by calling +1 (734) 930-3546 phone number 0 0 users reported that they have successfully reached Domino's Pizza by calling +1 (734) 930-3546 phone number Click down if you have unsuccessfully reached Domino's Pizza by calling +1 (734) 930-3546 phone number 1 1 users reported that they have UNsuccessfully reached Domino's Pizza by calling +1 (734) 930-3546 phone numberRetail Sales+1 (216) 832-8789+1 (216) 832-8789Click up if you have successfully reached Domino's Pizza by calling +1 (216) 832-8789 phone number 1 1 users reported that they have successfully reached Domino's Pizza by calling +1 (216) 832-8789 phone number Click down if you have unsuccessfully reached Domino's Pizza by calling +1 (216) 832-8789 phone number 1 1 users reported that they have UNsuccessfully reached Domino's Pizza by calling +1 (216) 832-8789 phone number
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Domino's Pizza emailscustomercareteam@dominos.com100%Confidence score: 100%Support
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Domino's Pizza address2107 Macarthur Dr, Orange, Indiana, 77630, United States
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Domino's Pizza social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 09, 2024
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Hi we have a event and i was looking for the dominos stall where i spoke to manager in itpl branch and i have been calling them from last three days but no proper response, either you have to say yes or no, bcoz their are so many pizza outlets where we can get other pizza stalls rather than waiting for you people... More over Dominos has a good brand name and you people are spoiling it, , , please managers respond properly...