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DU review: unjustified billing 111

P
Author of the review
9:23 pm EST
Review updated:
Resolved
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company billed for cleaning a clogged drain. Not only Company charged a huge amount for about 10 minutes work, $225.00, but they add $15.00 as an environmental fee.
There was no spillage of dirt and no collection of any residue by company and there was no reference to any formal law or document regarding such fee.
It looks like quite unjustified. Can you help?
Thanks.
Patrick le Pivert

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

111 comments
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Yuvanive
AE
May 11, 2019 1:39 pm EDT

Hi
Iam Yuvaraj my number [protected] I recharged after 1r2 days no balance showing whathappand plz reply me sir

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NaderS
US
May 19, 2019 1:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Worst company customer service I've ever encountered.

Cancel appointment whenever they want.
Promise to call back to schedule appointments but on a regular basis call back to let the phone ring once and hang up. This is done in a lazy attempt
to claim they called. Unfortunately it is a monopoly with no governance or accountability.

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Sager
AE
May 20, 2019 10:55 pm EDT

13th of may i have talk up of 10 aed on my phone number [protected], i have just activated 1 day data pack of 2.5 aed and on 14th i have deactivated wothout any extra use mu account is zero.I have tried a lot to contact coustomer care but couldnt please solve this issue or atleast call me back

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Rahman ali
AE
May 26, 2019 2:09 am EDT

Hi
I am requesting need clearance Certificate without notice service disconnected. Thair don't have a any balance with du service
I need imidiatly clearance Certificate for reconnection with etisalat .
So.e time du r macking very bad service

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HazelDelaTorre
US
May 28, 2019 3:56 am EDT

And also tried to file a complaint to them regarding to this but they still trying me to give any amount for the closing of the sim card. God bless to your business guys. You're doing [censored]s to people, good luck!

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M.Rai
US
Jun 01, 2019 10:23 am EDT

Since first day of Ramadan, my home WiFi stopped working. Now about to finish the Ramadan but, still my home WiFi not yet fixed. Why?

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HazelDelaTorre
US
Jun 03, 2019 1:53 am EDT

They give me free sim card and I did not use it, months passed I received a bill amount of 504aed without using the sim card. Really such a sucker telecom network. Pity on you guys maybe you don't have a good business that's why you're doing these kind of sucks. Etisalat is still the best telecom here in UAE.

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HazelDelaTorre
US
Jun 19, 2019 5:41 pm EDT

They giving a free sim card and issued 800aed for me without using it. Good job! Good luck to your telecom company! Giving trouble to our life!

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Nakida Shaikh
US
Jul 02, 2019 2:35 pm EDT

Du has put me in trouble for cancellation of the contract.
I was bulffed by their sales guy, without explaning the contract cancellation cost. Now i need to cancel the contract.
No complaints were heard from me.

Never take Du connection.

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Suresh Kumar mathialagan
US
Jul 07, 2019 1:59 pm EDT

Activate 1 hour pack but the Pack will finish in within 30 minutes also attached the screenshot also the message timing then I will call to Customer care inform the issue but they cannot understand the problem that's why I am complaint online thank you

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Sarah Jane Villaraza
US
Jul 13, 2019 9:47 am EDT

I recharge today in quick recharge but my credit still not coming why you services like this?!i need load for emergency purposes and your service soo slow!

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Shabeerazeez
AE
Jul 15, 2019 9:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wifi Account [protected] not responding authentication error message appearing pls contact [protected] for details

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Prasija
US
Jul 15, 2019 11:43 pm EDT

Hi du customer services,
My concern is about my credit balance that I am recharging mostly with 25 or 50 dhms per month goes to 0 balance without using for any call. This has been happening for the several times since now.
Kindly pls stop all the unnecessary ads from you. I would like to unsubscribe frm all your ads n calls.

Thanking you
XXX

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@bivek
US
Jul 17, 2019 6:03 pm EDT

Please help me I have recharged yesterday but I didnt receive my balance.[protected]

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Harman_grewal
US
Jul 20, 2019 8:00 pm EDT

Please check today my balance cuting

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Nurul Chowdhury
AE
Jul 24, 2019 4:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got 500 Dhs bill overseas data package for one day only without my knowledge/ SMS/ my confirmation/ my request. I already complained two time in Dubai mall branch.But I did not got any satisfactory solution. Please I want needful action.
Thanks
Nurul alam

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Nurul Chowdhury
AE
Jul 27, 2019 4:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

There is shown 500 dhs charge for one day overseas data without my knowledge/ SMS/ my request. I did not used this type service. I already complained two times at Dubai Mall breach. They did not given any satisfactory solution. So please I want satisfactory solution.

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Nurul Chowdhury
AE
Aug 04, 2019 6:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

There is shown 500 dhs charge for one day overseas data without my knowledge/ SMS/ my request. I did not used this type service. I already complained two times at Dubai Mall breach. They did given any satisfactory solution. So please I want satisfactory solution.

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Jitendra Prajapati
US
Aug 05, 2019 4:03 am EDT

Good evening du.Today I got a SMS on my Etisalat no. +[protected] by du.that I have outstanding bill of AED 872.95..I don't know about this messages & I have no outstanding bill .
You check this carefully and reply me.
Thanks .
Attached sms

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Safran
AE
Aug 11, 2019 1:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ref: Du Account (1.[protected]) Du has the worst service i have ever experienced so far. My Du account got activated a week back and installation has not done yet and i keep calling customer everyday and they keep saying it will be done today, tomorrow... For this Du service i even canceled my etisalat account also. Really a bad experience.

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Alden sanmocte
US
Aug 13, 2019 2:08 pm EDT

i have concern about my data i cannot use it since somebody call me from immigration and getting my emirates ID and i missed to give it after he called my sim is blocked and cannot call and message now i can call but it has now a problem about my data i cannot use it even the icon of 3g or 4g or LTE is not appearing in the screen..

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Khurramksm
PK
Aug 17, 2019 3:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I want to update my Emirates I'D online submitted my I'd after that they block my SIM can you please help me.

Cell No: [protected]
Khurram Shahzad

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Leah Greunke
US
Aug 21, 2019 6:13 am EDT

We as customers should be getting what we pay for. The whole day I have no service, this is not acceptable!

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rikzee thapa
US
Aug 27, 2019 7:13 am EDT

i am getting deduction of my balance too much even i call for 1 min. whats wtong with my sim please help me
thankyou

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AJITH tyche
US
Aug 28, 2019 10:53 pm EDT

worst customer service i ever faced
very BADX, Panning to change the provider from du to etisalat

ajith from abudhabi
+[protected]

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Shabir111
AE
Sep 02, 2019 9:21 am EDT

Hi sir I activate social data .now I want want to deactivate but it can, t. Kindly solve my problem

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Shuhaibpk36
US
Sep 07, 2019 9:31 am EDT

We no have range to use sim, so i would like to change sim to etistlat because the issuof range

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Muthuraj4633
US
Sep 15, 2019 10:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi this is muthuraj i am using du sim card now i change my location unfortunately i can cancelled my DU number if possible to close my number. ([protected], [protected])

Thanks in advanced
Muthuraj

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Oladipo Olusola
US
Sep 15, 2019 11:44 pm EDT

My number is [protected], I don't know my my airtime disappears anytime I recharge my line. I make use of my airtime recharge n few minutes later, the remaining airtime disappears. This happens all the time

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Prinu devasia
AE
Sep 17, 2019 6:49 am EDT

Dear Sir,

September 3 i have recharged 27 DH. i have received 24 DH only. and after some time i have used 12 DH one international calling package and balance all money disrepair from my account,

could you clarify this for me

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Mudasar Hussain
US
Sep 22, 2019 5:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have pay my home internet bill on wrong acount number
My acount is 1.[protected]

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Jacquiline sortido
US
Oct 07, 2019 5:31 pm EDT

Please provide me any copies of my du number under my name JACQUILINE HERMANO SORTIDO

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Lingeswarn
AE
Oct 07, 2019 6:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

my sim no:-[protected].

around 18 dhs without any information took my account.

i need reason of charges..this not first time every 3 or 6 month one time iam loosing my money. please clarify.

thanks,
lingeswaran.

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azwadsardar
AE
Oct 12, 2019 5:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

1st of October 2019
Actually i had sent credit to one of my friend who is in Dubai and instead of doing more time balance bymistakely i made it more credit balance and when i am calling customer at the same time no one is trying to help me so can you help mwe with me this please and this is my friends du number +[protected].
Thanks

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Jubair
AE
Oct 12, 2019 9:35 am EDT

Hi dear, am JUBAIRURRAHMAN, I have changed my plan to prepaid with all the payment even extra payment for switching the plan from postpaid to prepaid.. It was on 20 th Jul 2019, now again they r sending me the bill as postpaid. My number is [protected]

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Maureen u
AE
Oct 12, 2019 2:23 pm EDT

I use Wifi,
but everyday, du keeps deducting my money, when i did not subscribe for any data bundle or data,
How can du be subscribing daily data for someone that did not request for it,
Please i want it to stop,

If it continues, then i will inform the police about it

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STEP FORWARD
US
Oct 12, 2019 5:35 pm EDT

I have already renewal on this number [protected]
Id [protected]
Pls reply on my email ashwinkrishna005@gmail.com
Pls check and reply

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Khel
AE
Oct 20, 2019 1:13 pm EDT

What is the use of the warranty?
What is the use of consumer rights?
You should take actions even like this small simple matters because for us consumers it is a good feeling if we get a good service/product.

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Nida Dolorea
US
Nov 10, 2019 12:11 am EST

I was already canceled my du post paid and why still the charge for paying is working

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Mashiro Shiina
US
Nov 25, 2019 1:59 am EST

I hope someone could help me.
Best Regards

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