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DU review: unjustified billing 111

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Author of the review
9:23 pm EST
Review updated:
Resolved
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company billed for cleaning a clogged drain. Not only Company charged a huge amount for about 10 minutes work, $225.00, but they add $15.00 as an environmental fee.
There was no spillage of dirt and no collection of any residue by company and there was no reference to any formal law or document regarding such fee.
It looks like quite unjustified. Can you help?
Thanks.
Patrick le Pivert

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

111 comments
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sandralyn
AE
Aug 15, 2018 10:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

you agent in finance department use my credid card without any approval..he never wait to get my approval before doing any transactions!just be reminded that even I need to pay the remaining balance in my du account you are nit allowed to use my said credid card without my permission.

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puzzles & questions with Aamir Khan
US
Aug 20, 2018 11:45 am EDT

hi sir,
this is Aamir khan here.
sir i just wanna to tell you that . i received a msg on WhatsApp this morning from a du customer care or something? i don't know them but you can see at the picture and take action against them if this is fake .or if its not fake so plzz inform me at my number.
[protected]
or
aamir.lonely2@gmail.com

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Ali TM
US
Aug 20, 2018 1:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

In order to renew our rate plans we have spoken to 10 different customer service agents / Du shop assistants / account managers / sales managers. For 1 month none of them can renew rate plans. We are being bounceed around between call centers and shops. The custmer service is horrible. No employee of DU takes ownership to solve customer requests.

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dayyan
AE
Aug 20, 2018 10:11 pm EDT

I have complain about my billing on [protected]. My smart plan 150 AED per month but your billing team charged 194.91 on my bill. I did not make any extra call or an data packages.

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Lijiya Besy
US
Aug 21, 2018 4:08 am EDT

My tv is not working
account number 1.[protected]
showing weak signal
please solve it

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Shafi Kodathur
US
Aug 21, 2018 7:02 am EDT

My name mr, muhamed shafi [protected] I got cheating frm du sales person He Provide du promotion offer. Mnthly Aed 195. ( included. Iphone x and. 300 min and 1 gb data ) Then will choose the offer now don't received the iphone x. but now my sim as postpaid it's changed i need to pay mnthyly this amount.
sales person deteil
Mr Ali.
052 755 3536

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Asim shahg
AE
Aug 21, 2018 7:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My mobile number is [protected] on February 27 a monthly plan requested and the basic benefits I get in 72 hours but today 16 march end a lots of time I call went my self by outlet but nothing the full benefits not getting.100 dirham plan with 9.5 GB data 380 local minutes 155 international minutes and 130 SMS felaxsible.plz solve it asap.

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Binoy Unnittan
US
Aug 28, 2018 8:57 am EDT

I have activated the internet service from du by paying AED 105 but they did not activate the service by saying that my EID is expired. I activated this service by calling the customer service but at that time they didn't said that i will not be able to use this service. I have lost my hard earned money. So i want all the customer to be careful.

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mserajlive
US
Aug 29, 2018 6:31 am EDT

I bought the du line at the airport which i was told it was registered by the sales lady i used it but unfortunately it is out of reach.

I am legally here and on a visit viza

Thanks and regards,

Mohamed Seraj Mohamed

Kenyan

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Antoine Hanna Succar
US
Sep 02, 2018 12:00 am EDT

I called 3 times to ask about my DU home internet connection, nobody gave me a reasonable answer and nobody showed up to fix the problem !
How DU will make it up to me ?
what compensate should I get ?
When my internet connection will be back ?

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ahmad naz
AE
Sep 03, 2018 9:55 pm EDT

i am not getting any authentication for from bank while withdrawing and depositing cash i need help immediately

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Thanz
US
Sep 19, 2018 4:57 pm EDT

He stated his name as yasser
Mobile No. [protected]
He was asking me to go to bank to collect money and to give him some code which he send me to my mobile.

Please take this serious.

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Bijup
AE
Sep 20, 2018 1:21 am EDT

Dear Sir,

I have received a call from du office on 16-08-2017 and inform that i have to pay 1300AED to pay for the bill of mob no [protected]. Actually i cancelled the post paid plan on 03/04/16. My cancellation no is I-[protected] and the amount of 2439.0AED paid on the same day.

Kindly check and do the needful

Regards,

Biju Paulose.

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sarfaraz Sheikh
AE
Oct 02, 2018 12:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My Home connection is stop working and showing message *Account disable* May I know why?...where as my payment account stands cleared.
Account No.1.[protected]- land line [protected] -Account cell No.[protected].
Please let me know the reason for disconnection.This is serious.
Sarfaraz Sheikh:Flat 113, Bldg.32A Ghoroob.

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Adam Ghazalli
US
Oct 03, 2018 2:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I went to the customer services In al ghourur mall and I had the most bad customer services there from Egyptian one who couldn't help me at all as he was very rude my SIM card is not working and he asked me to pay for another one and I have sub for a package I didn't use at all

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Shafiq Rehman
US
Oct 14, 2018 7:08 pm EDT

I was charged AED 100 twice on roaming package that I never requested. Despite various complains, no one bother to resolve. Most pathetic customer service I ever faced.

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Pritiprajapati
AE
Oct 15, 2018 4:55 am EDT

Hi
I want to for what reason is my ban lance deducted for data usage when I am already having a data bundle activate please call as you people have no number to contact.I WANT TO KNOW DETAILS FOR BELOW DEDUCTION.This is disgusting service I ever experience .

01/10/2018 16:19:31 Data - - 61.58 MB AED 66.36

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Majidhusain Siddiqui
US
Oct 15, 2018 9:59 pm EDT

My name is Majid Husain. I am using the du no +[protected]. yesterday I make a load 10 DHS. The morning I want to call someone but my balance showing 1.60 Fills and from yesterday to up to now I did not call to anybody.

Please check it and confirm why my balance has been deducted.

Thanks with regards.
Majid Husain

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Wissam
AE
Oct 21, 2018 11:46 am EDT

Hello, my phone bill for last month had roaming data charges (around AED 150), can you pls explain since i don't have any roaming services available (not even voice roaming)?
FYI, i asked for roaming but the answer was that i have to wait 3 months or pay a security deposit!
Thank you
Wissam

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Asif Murad
AE
Oct 22, 2018 4:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Again i m facing internet low speed 4 mbps instead of 32 mbps.

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Ummar
AE
Oct 27, 2018 11:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I asked to install the Du home internet. As you promised me within 4 days .but it's 13 th day no one came to install.

Plz keep your promise alive or don't misguided the customer .I could have switched to Etisalat service provider.
Plz value the customer s time.

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Muhammad Daie Dhanse
US
Nov 01, 2018 2:19 am EDT

since 26 April 2017 they cant resolve network issue and solution is very nice that "that they don't plan to built new tower in 2017 they will built in 2018" so that I have to use poor network and pay 250 every month and moreover to this they are opening complaints as and closing internally without any resolution

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Horee
AE
Nov 11, 2018 8:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i bought credit online, my account was debited however my mobile wasnt recharged. Calling 800155 or 199, listening to the crap options while deducting my credit. Worst feeling with with service provider, Worst Ever. Wish there were more service providers other than du or etisalat.

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mable thomas rai
AE
Dec 11, 2018 4:17 pm EST

[protected] is my mobile number
my balance has been deducted every day without my knowledge .

i want my refund almost 110 to 150 dhs has been charged .

either will be switching my mobile number to etisalate

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Sergiu Saftoiu
US
Jan 05, 2019 2:42 pm EST

Order CM0000004174 was not delivered. Still waiting since 3rd of December. Complain online and to customer center with no effect. Do not shop with DU...forget about good treatment from customer service!

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Kiran Tanoli
AE
Feb 11, 2019 1:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

To tell u
U guys have the worst service ever.
U r eating haraam.
U have deducted my 15 dirhams without intimating me. While my outgoing service is blocked. Return my money back.

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Emna2
AE
Feb 11, 2019 1:46 pm EST

I made a payment today early morning but the payment is not reflecting and the payment was around 1.02 am . Kindly resolve this ossue for me becauae i need tk use my credit urgently
Thanks

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Ayaz3011
AE
Feb 25, 2019 11:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My Home service cancelled without my information since 4day I'm complaining about it but no action.

Account 1.[protected]
Anme Shaikh Ayaz

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Pawann Kumarr
US
Feb 26, 2019 1:43 am EST

Every time when i recharge my du number [protected], du telecom activate any kind a service on my prepaid number without my permission and start my balance deduction from my prepaid account.

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Shabeer Shabi
US
Mar 02, 2019 6:31 pm EST

This is to inform you that my [protected] account balance has deducted several times. I should know why it's happened. Whenever I recharged my account with in two days it has gone without my knowledge. I didn't activate any value added services. So let me know the entire details about the deductions.

Thanks and regards
Siddique
[protected]

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Malak Nobeh
US
Mar 03, 2019 4:46 am EST

To whom it may be concerned,

You have the worst customer service ever, Horrible system, my case is PENDING for 48 hours, I raised TWO COMPLAINTS and No one ACTION THE TICKET, this is POOR service. Check the account number 1.[protected]

TRA COMPLAINTS NUMBER DSP-[protected]

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Chukwukas Onuigbo
US
Mar 12, 2019 1:50 am EDT

Stop the deductions on my line, I hate it when my credit reduces to zero with my knowledge. Please my number [protected]

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Mansoor Ahmed 113
AE
Mar 17, 2019 12:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am Mansoor Ahmed bearing mobile number ([protected]).

My concern is that my balance is automatically deducted on behalf of event charges.

Please solve this issue.

Best Regards

Mansoor Ahmed

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Joey Ibez
US
Mar 20, 2019 8:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a credit at one of the machine here in dubai but I have not gotten the credit on my phone uptill now

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Mansoor Ahmed 113
AE
Mar 23, 2019 8:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i am Mansoor Ahmed Muhammad Yaqoob, this is my mobile number ([protected]) i am facing the problem of deduction of money on daily basis on behalf of event charges.

please solve my issue regarding deduction of money.

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Sefeer Ts
US
Apr 03, 2019 1:44 am EDT

22/3/2019
[protected]
i recharged 5 AED and make two local call after that one my balance is 4.65 same like that now 4 o'clock balance is 1 i need refund

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Raghuy
AE
Apr 03, 2019 3:01 am EDT

..Last 7-8 days I were compliant every day morning and evening costumer care du stop this service SOCIAL bandle but they fail every time and they not pay my deduct balance in my no
My is +971-[protected]
Rajat is a customer care employee he give me a compliant no [protected]

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gurutinku
US
Apr 07, 2019 6:17 pm EDT

my mobile balance has been deducting without my permission i don't know why i m full disappointed with your service and your service is more worst than developing countries return my deducted balance if possible as per my mobile no
[protected]

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Ahtsham Khan
US
Apr 09, 2019 4:25 pm EDT

My outgoing call is close last 20 days I go du office but staff is very bed no any body solve my problem.

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Ahtsham Khan
US
Apr 15, 2019 8:58 am EDT

My outgoing call is close last 20 days I go du office but staff is very bed no any body solve my problem.

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