CB Telecommunications DU My number is deactivated with no reason for more than 3 days!!!

DU review: My number is deactivated with no reason for more than 3 days!!!

nadanaffaa of US

Oct 08, 2023 5:32 pm EDT

Verified customer

Featured review

The worst experience that I had ever!

I went to Sahara mall branch to change my number from postpaid to prepaid and the employee there was unprofessional and he didn't inform me anything about the process, also there was a free charge of esim fees on the Du application so he did a big issue to his collegue as he guided me to do it instead of paying 20 dhs infront me instead of markting to his company offers!

Since 3 days until now my number is deactivated and no one can reach out to me even , I have called the call center for more than 7 times and each time they told me that they will check and escalate and ntn happened they mentioned the first time at 12 am will be updated and then the second day at morning, etc and their manager nourhan didn't help at alll!

My number until now is not reachable even I asked to share with me the call log to avoid losing my clients or given a compensation and they mentioned nothing can be done. why I should pay for ending the cotract service and respect the process while no one here is supporting the clients!

My issue not resolved yet!

0 comments

Add a comment

DU - lottery fraud 61

Resolved

DU - complaint : unwanted messages and activation of subscription automatically 18

DU - sms diamond challenge 16

DU - cancellation charges 2

DU - complaint 7

DU - duplicate sim issue

DU - Wrong information about internet wireless plan

DU - unjustified billing 111

Resolved

DU - Wrong billing

DU - Number disconnected due to non payment of bills on a pre paid plan

View all DU reviews and complaints

DU Contacts

DU phone numbers

155
155

Click up if you have successfully reached DU by calling 155 phone number 54 54 users reported that they have successfully reached DU by calling 155 phone number Click down if you have unsuccessfully reached DU by calling 155 phone number 59 59 users reported that they have UNsuccessfully reached DU by calling 155 phone number

800 155
800 155

Click up if you have successfully reached DU by calling 800 155 phone number 46 46 users reported that they have successfully reached DU by calling 800 155 phone number Click down if you have unsuccessfully reached DU by calling 800 155 phone number 78 78 users reported that they have UNsuccessfully reached DU by calling 800 155 phone number

+971 555 678 155
+971 555 678 155

Click up if you have successfully reached DU by calling +971 555 678 155 phone number 11 11 users reported that they have successfully reached DU by calling +971 555 678 155 phone number Click down if you have unsuccessfully reached DU by calling +971 555 678 155 phone number 21 21 users reported that they have UNsuccessfully reached DU by calling +971 555 678 155 phone number

International

+971 43 600 000
+971 43 600 000

Click up if you have successfully reached DU by calling +971 43 600 000 phone number 20 20 users reported that they have successfully reached DU by calling +971 43 600 000 phone number Click down if you have unsuccessfully reached DU by calling +971 43 600 000 phone number 34 34 users reported that they have UNsuccessfully reached DU by calling +971 43 600 000 phone number

Head Office

More phone numbers

DU emails

customer.care@du.ae

100%
Confidence score: 100%

Support

abuse@du.ae

90%
Confidence score: 90%

DU address

Al Salam Tower - Dubai Media City, Dubai, 22072, United Arab Emirates

DU social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 03, 2024