Menu
For Business Write a review File a complaint
CB Telecommunications DU Process of the company which doesn't benefit the customers
DU

DU review: Process of the company which doesn't benefit the customers

A
Author of the review
2:11 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a very bad experience with my DU services recently.

I landed in Dubai in August and got accommodation in Al Furjan Danube Glamz.

I had to go with the Du services

1. I don't watch TV. I need only Internet. but the company offers Internet only at exorbitant price and low speeds. forcing the consumer to go with the TV and Internet package for the Higher price.

2. You get very cheap pricing for a 2 year contract, the pricing is almost 40 % higher if you take it with out a contract. There is no option for a 6 months or 12 Month contract. only option is 24 months contract. God forbide if you lose your job, you will have to pay through your nose to get out of the contract.

3. If you cancel on the first day of your billing cycle then they will charge you for the whole month, but if you cancel on the last day or a few days before the billing cycling they cancel immediately and charge you for the month.

4. I visited the Kiosk in Discovery Pavilion, and was told that I could cancel through my App and would have to return the set top box to the Dubai Hill Mall.

5. Cancelled using my App, received a call from the Call center asking for the reason, and then told that i have to return the Set Top box to the mirdiff mall Du center, when I told him about Dubai hills he insisted that I have to go to Mirdiff.

6. Visited Mirdiff (From Discovery gardens ) After the Account was cancelled 24 hours before, They initiated the Final bill only after I visited them, Returned the Set Top box and asked for the 150 Aed Deposit, but was told that I can claim it only after the final bill is paid. Please note, till this time no body could tell me what my final amount would be, I asked the agent of the Deposit can be adjusted against the final bill, he said no it cannot be and I have to visit either Dubai Hill mall or Dubai mall to collect.

7. Visited Dubai Hill mall counter and was told that the deposit was adjusted against the final bill. When I asked why the same was not informed to me by message or by the agent. they only response was a blank apology.

Wasted 2 hours of my time travelling when they have a counter in Ibn batuta, which is just 5 minutes away.

Please recruit somebody who understands the needs of the Customer to improve process, to make the experiance better.

Most of the people who use the services are expats, who have no security in there job for 2 years.

I would recommend to all my friends about using Virgin Mobile services which gives a much better service and at cheaper rates. and what you require, not what the DU company wants.

Hope this review helps

Desired outcome: provide services which the Customer wants, not tie him up with Unnecessary contracts and process. Get your agents, outsourced and employed, trained, so they can provide the right information to the customers.

Confidential Information Hidden: This section contains confidential information visible to verified DU representatives only. If you are affiliated with DU, please claim your business to access these details.

0 comments
Add a comment
  1. DU Contacts

  2. DU phone numbers
    155
    155
    Click up if you have successfully reached DU by calling 155 phone number 54 54 users reported that they have successfully reached DU by calling 155 phone number Click down if you have unsuccessfully reached DU by calling 155 phone number 59 59 users reported that they have UNsuccessfully reached DU by calling 155 phone number
    800 155
    800 155
    Click up if you have successfully reached DU by calling 800 155 phone number 46 46 users reported that they have successfully reached DU by calling 800 155 phone number Click down if you have unsuccessfully reached DU by calling 800 155 phone number 78 78 users reported that they have UNsuccessfully reached DU by calling 800 155 phone number
    +971 555 678 155
    +971 555 678 155
    Click up if you have successfully reached DU by calling +971 555 678 155 phone number 11 11 users reported that they have successfully reached DU by calling +971 555 678 155 phone number Click down if you have unsuccessfully reached DU by calling +971 555 678 155 phone number 21 21 users reported that they have UNsuccessfully reached DU by calling +971 555 678 155 phone number
    International
    +971 43 600 000
    +971 43 600 000
    Click up if you have successfully reached DU by calling +971 43 600 000 phone number 20 20 users reported that they have successfully reached DU by calling +971 43 600 000 phone number Click down if you have unsuccessfully reached DU by calling +971 43 600 000 phone number 34 34 users reported that they have UNsuccessfully reached DU by calling +971 43 600 000 phone number
    Head Office
    More phone numbers
  3. DU emails
  4. DU address
    Al Salam Tower - Dubai Media City, Dubai, 22072, United Arab Emirates
  5. DU social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024