Dunkin' Donuts
Reviews and Complaints

I'm a Starbucks regular, but on one day I stopped in a Dunkin shop and got some doughnuts and saw a display for the midnight blend. I tried it and it blew my socks off. Problem is, it wasn't brewed and had to wait. If you had it by the pound I would purchase it. My complaint is that in the 2 or 3 stores I stopped at it is never brewed, and when I wait for it, there is such a difference in the boldness of it. Today I stopped in again and, to be honest it was very weak. The first time I got it, it was perfection but since then its pot luck if I order it. What's going on? I love it, will it be coming out by the pound?

Today was the last straw. On my way to work, stop for coffee, the sales clerk hands it to me at the drive thru window and before I can get the cup into my cup holder the top pops off and hot coffee spills all over me and on the floor of my car. Obscenities are loudly spoken. This has happened to me multiple times since the new cups/lids were rolled out. I will not go through this again - I will not get coffee at Dunkin' until they do something about these ridiculous cups.

Who is in charge of the Dunkin on Skiff St in Hamden? Horrible. There are 4 other Dunkins within 2 miles of where I live that I can choose from. I will not be going back to this one. Today I paid $3.10 to receive a coffee with Splenda packets on TOP of the coffee lid. I'm sorry, but you want $15/hr for being rude taking my quick order and pouring coffee into a cup that I have to then prepare? Ridiculous and it's gone downhill quickly. I spend at least $30-$40/wk at Dunkin... but it won't be this one.

At a time like now COVID 19, what would make a company change they lids to be open, mouth part exposed, with some sticks that could have been only god know where. This is a shame, that they could change to something so cheap. The coffee gets cold almost immediately, OMG and the spills that is all over my cars, all over the cup, all over the top of the lid makes you not even want it. From the inside of the store to the car half of the coffee spills all over. From the car to work, I could forget it the coffee is cold and 1/2 of it is gone from the spills. I am over Dunkin Donuts until they go back to foam cups, and closed lids.

Ever since you changed the lid on your coffee cups, it has been a terrible experience. At first no one gave us the plugs and the coffee got cold - NOW you can not take a cup of coffee without it leaking all over the lid and the car and everything else. I literally have to wait till I get to work and put the coffee in another cup. Why can't you get the cup and lid right? Go back to the old lids - at least the coffee didn't spill all over

I was bullied and harassment and made fun of and lied to

3/13/2020 I approached the counter of the Dunkin' Dunuts and was "greeted" by a sulky worker who said she would be with me in a minute. I stood there watching her put on gloves, all the while shaking her head and mumbling to herself, "Jesus, Jesus..." she kept repeating. I could see she was very unhappy about something. I stood there awhile, and got the idea to place my order for K-cups through the app on my phone, allowing me to get finished quicker and get on with my business. At 4:15 pm the order was finalized, and, tho you truly would have had to witness her face to understand completely, I will do my best to describe what followed. I heard the order come through on the machine, then the gal (who was still working with a man who was in the completed order line), moved over to my side of the counter with a look of incredulity (?), astonishment(?)—-something! on her face. I said, "That was me-I just paid for my order on the app-are we good?" She said nothing-nothing-not a shake of the head-nothing—so I repeated, "Are we good?" Again, she said not a word- but continued to give me that crazy look! I finally picked up my order and walked off. As I was leaving, I heard her excitedly whisper/talking to the other employees and they burst out laughing! What? She was young, glasses, overweight -brown hair-I was too embarrassed to even look at her name tag, but is this a way to run a business? The morning staff has never been anything but polite, but this girl! I won't be back when she is there, for sure.

Rowdy teenagers come after school M. - F. and basically "take over" the dining area, menacing & harassing the older custumers. They arrive in a large group daily. Most of them do not buy any thing. They just come to hang. They run around yelling & screaming to eachother, sitting on the tables, knocking over chairs, using vulger language, entering the bathrooms 3-4 people at a time & urinating on the floor. The D.D. staff does & says nothing to them' which only emboldens these kids to escalate their behavior. Customers complain to no avail. Staff states their boss has told the staff not to do or say anything to them. Most of their regular customers have stopped coming because of it.

I do not like the new paper cups that are used at Dunkin Donuts. The caps do not fit on the cups properly and my mother nearly got burned when one opened up on her and spilled all over her lap. She could've had third degree burns because of it. You think they are environmentally safe but not on the customer. One of these times somebody is going to get severly hurt.
Ban the cups!

The new Dunkin' Donuts Christmas cops are the worst cops on the planet can't you use different hot cups with all the money that Dunkin' Donuts as you would think that the cups would be better these paper cups are horrible the coffee goes cold in five minutes in the cup slips out of your hand and the cap falls off every time Please change these cups