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The same day I ordered from Haus of Shag, I noticed that I ordered the wrong product on eBay and I sent a message within an hour or so of ordering and they totally ignored me again and again and again. Here is the tracking info:
Order # 18-12309-49318 Order Date & Time Nov 13 at 12:11 PM
Nov 13, 2024 Cancellation Request — > NO
Nov 13, 2024 5:26 PM MESSAGE “I think I ordered the wrong one. I wanted the one with the most carrageenan” IGNORED Nov 13, 2024
Thu, Nov 14 10:43am Tracking number provided
Thu, Nov 14 10:58am SHIPPING LBL CREATED USPS AWAITS ITEM BROOMFIELD, CO 80020
Thu, Nov 14 6:05pm Accepted at USPS Origin Facility BROOMFIELD, CO 80020
More than 24 hours after I sent the message, they shipped the wrong package. Simple communication would have easily solved the problem. Not a good way to do business. Now I have the wrong stuff neither eBay or hausofshagoutlet will resolve the situation.
I left a negative review because of their trouble handling of the order and eBay removed it. eBay should put it back. They deserve a negative review.
I have been buying on eBay since 1998 and mostly it has been great. Recently things are getting more and more undesirable. Prices are going up too high, service is going down and eBay customer service is terrible
Claimed loss: They charged me $36.03 for a product I don't want and ignored me
Desired outcome: I want them to send me the correct product that I already paid for
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