Economy Rent a Car review: adding fraudulent charges for purchased insurance and charges for damages without estimate.

My wife and I rented a car from Economy for our Christmas vacation. We arrived on December 16, 2019 to pick up our car which we had a on line quote and credit card hold for $476.00. We did purchase on lline insurance with Allianz (policy number PL11481481603). That was for full coverage. When we picked up our rental on the 16th, your employee said we opted out of insurance which we told them we had insurance. He said it was no good. He convinced up to purchase another policy through Economy for $449.00. So that was added to our initial rental charge of $476.00 for a total of $925.26. I saw the clerk fill out the form saying we purchased the additional insurance. The rental sustained a very small abrasion to the right rear bumper that was barely noticeable. Upon turn in of the vehicle on the 29th, the small abrsion was made known to the person checking the vehicle. He was not concerned but said it would have to check with his manager. After 45 minutes, he returned and said his manager would be charging my american express card an additional $493.96 since we opted out of their insurance. I told him that I had proof from my online statement that they did charge me for the insurance on December 16th. He did not give me an incident report nor did he justify why a very unnoticable abrasion cost $493.96. NO WRITTEN ESTIMATE. We had to leave to catach our flight. When I put in a claim with Allianz I was told if they did not have the damage estimate or report from Economy they could not pay. I CANNOT EVEN GET SAN JOSE Costa Rica ECONOMY on the telephone to give me these documents. This is the worst fraud and I will never use this company ever again. Had this been in the United States, criminal charges would have been filed against those individuals and the company. The Economy rental agreement was 0468897. My email address is [protected]@whitmancsspi.com.

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