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eDreams

eDreams review: fraud 42

J
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7:49 pm EDT
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As thousands of people, today is my turn of being scamed by edreams. I purchased my tickets and am in urgent need of help for changing the booking. Their website is full of phone numbers that do not work and emails that do not reply. The website is full of innacurate false information regarding their customer policies. After a few minutes of reseach( now hours), I could see that they have been highly fined for false advertising and excessive phone charges and a excessively poor customer service. Its been many days I tried to contact em and I have not heard from them, I sent emails at about 10 different of their email adress I could find on the web. Some of their employees are obviously surfing blogs trying to catch up with their reputation. Some of them are even more preocupied at updating Edreams facebook pages instead of just helping me out it seems. It seems that someone is always there when a complaint comes out to appologies and offer to write an email at their customer support though. I would greatly apreciate not being ignored. If you provide false information and /or are ignoring people, you are commiting fraud. Even if you'll say you didnt know( poor you) after thousands of complaints, You know!

Dec 28, 2011 6:09 pm EST
eDreams customer support contacts
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1º 5 Calle del Conde de Peñalver, Madrid, ES

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Dear Umabdul,

Please send an email with all of this information to: edreams.onrep.en@edreams.com Our Travel specialists will be glad to help you.

Best regards,

eDreams
Aug 27, 2015 8:20 am EDT
eDreams customer support contacts
Address

1º 5 Calle del Conde de Peñalver, Madrid, ES

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Dear Reviewer56406,

In a first place, we would like to thank you for reviewing your recent experience and for bringing this matter to our attention.

We are very sorry to hear of such unpleasant experience when dealing with our help line staff also for the line, which got dead on you. We would be happy to check our records and to look into your case in detail for that purpose, please supply the reference code or the e-mail address used when booking on-line replying a private message we´ve just sent you.

Warm regards.

Nicole
eDreams - Customer Care team.
Aug 27, 2015 9:08 am EDT
eDreams customer support contacts
Address

1º 5 Calle del Conde de Peñalver, Madrid, ES

Website
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Dear Reviewer56406,

Unfortunately, due to some web site error we were not able to sent you a private message and due to this, we would invite you to contact us making a click over the picture of ours and to provide us the following information: booking code, e-mail address used at time of booking on-line or the full number of the charged card and the date of a charge, so that we would be able to locate your reservation and to look into your particular case.

We look forward to hear from you soon.

Best regards.

Nicole
eDreams - Customer Care team.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

42 comments
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Natalie J
US
Dec 20, 2022 8:03 pm EST

E-Dreams are FRAUD! They charged our credit card without issuing anthing, I dont have a booking reference to even make a query, and no one to call - AVOID!

T
T
tal elimelech
US
Apr 13, 2023 9:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My sister and her husband bought Edream flights to a destination and back - the first flight was booked for 15:45 today

when she came to the airport they told her that the flight was already gone at 10:30 in the morning... no message or email from Edreams.

so now they are stuck and needed to buy new direct tickets from a different company.

of course, no one is answering all the phone numbers of Edream, and the "online chat" is a robot that doesn't help !

we can't contact them and they Ruined our vacation.

we will never buy again from this company - as it looks like a fraud !

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  1. eDreams Contacts

  2. eDreams phone numbers
    +1 (800) 200-6296
    +1 (800) 200-6296
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    India
    +1 (844) 539-6719
    +1 (844) 539-6719
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    United States
    +1 (438) 800-3526
    +1 (438) 800-3526
    Click up if you have successfully reached eDreams by calling +1 (438) 800-3526 phone number 1 1 users reported that they have successfully reached eDreams by calling +1 (438) 800-3526 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number 2 2 users reported that they have UNsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number
    Canada
    More phone numbers
  3. eDreams emails
  4. eDreams address
    1º 5 Calle del Conde de Peñalver, Madrid, Spain
  5. eDreams social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 14, 2024