eDreams
Reviews and Complaints

Hi, Russ Orr here.
While booking a Flight scheduled initially for Fri 14th Jan 2022 -to Queenstown, an error occurred which changed the booking of the first flight to the following Sat 15th. The connecting flight was still scheduled for Fri 14th Jan 2022.
My vehicle booking also remained scheduled for Fri 14th(pick up Queenstown Airport)
I tried the 'manage my booking' site, but was blocked from altering the booking. I tried ringing the supplied phone contact, but after 40 minutes on hold I realised I would have to cancel my booking, or otherwise I may lose my refund due to the 24 hour time constraint regarding flight changes.

You will note that the amount paid NZ$601.03 is priced at the highest refundable price.
I was contacted by email to say that flight ticket 5WKMNI IS non-refundable.

Yours Sincerely
Russell Orr
Cell: [protected]

My airline ticket was cancelled on April, 2021by the airline . Air refunded it back to EDreams, now we are January 2022 and yet not refund received.
I don't know how long more should I wait for my money $812.

I booked my flight on Nov 30th 2021 (eDreams booking #[protected]; Porter booking# D3YQKV).

I found out a couple days later that the concert I was planning on attending was cancelled - so I cancelled the flight I had booked on December 1st 2021. I cancelled through the Airline as I could not do it through eDreams (refund/cancellation process is not user friendly or helpful). The airline (Porter) accepted the cancellation and refunded my money. Once I received the refund invoice I notice the card that the amount was refunded on was not the same card I had provided when booking the flight through eDreams. I used my Visa card and the amount was refunded onto a MasterCard (I do not own a Mastercard).

I tried to reach out to eDreams through their Chat but it was not helpful and did not provide any answers. I then googled trying to find a phone number and none of the phone numbers I found are in service.

I would like to have the money Porter refunded back please.

I planned a trip to Spain in October and cancelled quickly after due to Covid and visa restrictions. Not only I have been waiting for 4 months to my refund (that is still pending) but I have not been able to talk to a single representative from EDreams all this time. I have filed several claims in this months and demanded to talk to a human being. But I have never received en answer, only automated responses that my refund is on behalf of the airline. After all this time is only fare that I get an apology and a full refund or a voucher or something.

I made and paid for a X2 return flight booking with E-Dreams (Booking number [protected]) on the 07/02/2022 to the UK. I have requested a full cancellation of the booking and don't receive any confirmation of my request.
Of which i have been sending on a daily basis. The website is ROBOT driven and when one does get an agent on their chat line they are not forthcoming with any satisfactory answers and leave you absolutely frustrated at their lack of resolve. All i want from them is a CONFIRMATION that my cancellation request is NOTED. What am i to do ? Please someone HELP !

EDreams promised me a year ago that I would get a full refund for a flight cancelled due to covid. The flight cost 2000$ and I have only recieved 845$ and still waiting for the rest.
The following is a response from eDreams promising to give m my full refund a year ago…

Dear Customer, First of all, we would like to thank you for getting in contact with eDreams. We apologize for the delay in our response and the inconvenience caused to you. Your eDreams booking reference: xxxxxxx, As per your reservation, we have already refunded the amount of 845.51 USD on 09th Sep 2020. Kindly check the same with your respective bank. Also, the refund request has been raised to the airline for the pending amount and the amount will reflect back to your account within 120 days starting from 01st Feb 2021. Kindly wait while we are working on your request.

Beware if this fraudulent company. If you care about your money don't purchase anything from them

Dear Customer Services
Re: Reference No: [protected]

I refer to a purchase I made via edreams on 29th September 2021 and for which a total of £221.99 was deducted from my account as follows: £113.45 debited directly to Easyjet and £108.54 to EDreams.

Prior to the fate of the flights, all incoming flights from the UK to Morocco were cancelled by the government of Morocco and as such I contacted Edreams for a refund and was directed me to Easyjet and WizzAir.

I was refunded £113.45 by Easyjet a few days after the cancellation and I made a number of calls to Edreams and Wizz Air for my outstanding refund.

With no joy from Wizz Air despite being told they would send my refund I focused my attention to Edreams whom my bank statement had shown the payment of £108.54 from 29th Sept had gone to.

Calls to your agents bordered on dismissive with the calls being cut off whilst I was waiting for a response. Finally I was able to speak with one of your agents who promised to initiate a refund as I had not had joy from WizzAir despite at the time being a EDreams Prime member.

On 25 November 2021, £67.33 was credited to my account by Edreams.

I again called your EDreams agents and after long waits in on the phone queue I finally spoke to someone of 6th December who told me they had technical difficulties and could not assist me.

I called again around the 10th of December and spoke to an agent asking why only £67.33 had been refunded out of my £108.54 payment to Edreams. The agent suggested that that was all the airlines had refunded and I then asked for a breakdown of what Edreams had deducted from my total refund of £108.54 at which point the agent for the second time when discussing my refund with one of your staff, cut off the call.

I find the underpayment by Edreams unacceptable especially without a clear explanation nor breakdown

What I would like
1. A clear explanation of why I have not received a full refund and a breakdown of any charges Edreams may have taken from the refund.

2. I look forward to a refund back into the card to which the payment was taken

I feel this is a reasonable request and to which I expect a response

Kind regards

Rowland Gordon
129 Tedder Road
South Croydon
Surrey
CR2 8AR
UK

Edreams ref: [protected]
Our flights were cancelled in may 2020 and we still have not received the money back!
I have contacted the edreams australia number many times (6 times only in the last 5 weeks) and all I get is promises!
Ultimately, I have requested new tix rather than the refund!... Nothing so far just my wasted time and mental energy for the last 18 months!
I have spoken with thai air in australia which have been very helpful; thy have advised : ask edreams to contact us to cancel the refund request and they will be able to issue new tix!... I have passed on the message but nobody has acted on it!
There is nobody in charge of edreams australia.

Reference:
Reservation number :[protected]
My email : [protected]@btinternet.com
Flight cancelled London-Gran Canaria on 9th August 2020 (outgoing) and 28th August 2020 (incoming )
I would like to use the flight credit to book other flights

I have been trying to claim a flight credit for the last 16 months without any success .

TPA Airlines cancelled a trip to Spain in August 2020. Edreams secured a flight credit.

Yet everytime I try to claim the flight credit, Edreams asked me to call their telephone support line where I am kept waiting for hours to get a response.

I have been waiting for a Refund from Edreams for over a year. On manage my booking it says I was refunded on the 18th Feb 2021 but I have never had any money put back into my card. My booking Refer, is [protected].
I have tried everything to contact them to get my money back but nothing happens.
I am only a pensioner and $862.00 is a lot of money to me

on 12/01/21 I bought a flight ticket from NYC to WARSAW and back/ booking ref.[protected]/ The problem started with the return flight. The flight nr OS 628 from WARSAW-VIENNA did not take place in general. I have lost conec tion with flight from VIENNA TO NYC/OS 087/I had no possibility of reaching Vienna. I bougt a new ticket from Warsaw to NYC. The Edreams Company did not inform me, that the flight from Warsaw to Vienna had been canceled. Olso Austrian Airlines did not inform me. They were very suprise, that my flight were canceled. I called Edreams and AA, but they did not help me. So I expect compensation for additional costs and health.

Hi, on November the 7th I've had flight from Zagreb to Eindhoven with a layover in London stransted. My flight to London was ok, but when I wanted to board the plane to Eindhoven, they didn't let me, and some 20 other people in the plane even though I have had a valid corona test. They reason was that for flights to Netherland they thought that you were supposed to have both vaccination and negative test results, which wasn't true. Because of that unrighteous moment, I had to buy another ticket with a different air company which let me board the plane with only negative Corona test, but as there where no flights to Eindhoven that day I had to go to Amsterdam, and from there I took a train to Eindhoven which cost me extra time and money.

Best regards!
Dorjan Kotarski!

I bought flight tickets through the eDreams site and added the cancel for any reason guarantee (at additional cost) which they promised would allow me to receive a refund of 80% of my payment. I have been trying for over a week to get in touch with the company unsuccessfully. When calling, they say that they can only handle flights with an earlier date than mine (which is less than one month away!) and point me towards their chat on the eDreams app. However, I have been unable to receive any help from their chatbot as well, and attempts to directly message the company through twitter have also been ignored. I am writing here as a last resort hoping that I have not been the victim of fraud.

I have booked flight tickets in edreams on 19-11-2021 to Paris, the ticket cost is 22euros but you have debited 77euros including the subscription which i have not selected. Later i called the customer service and the agent who spoke promised that they will refund the amount but i have not still received the amount in my account. My card number ending with 2696 was the amount debited.
Requesting you to refund the amount ASAP
Name : Jessica Vargas
Jess.[protected]@gmail.com

Kimberly R. Dunlaps
Booking reference: [protected]
New Delhi, India - Moscow, Russia (layover) - New York, USA

To whom it may concern:
I, Kimberly Rochelle Dunlap, am a citizen of the United States of America, age 29. I Am a student studying in India and wanted to go home for Christmas, and New Year. It has been a busy academic year so I wanted to see my family as I hadn't since I started school. Since it is the time in COVID 19 in the other country I was worried about my family and wanted to be with them in our Christmas.
So, I booked my flight to New York, NY, the USA from New Delhi, India 28 days in advance from the eDreams website. At the time of booking, it was required to pick out your seats on the flight and pay for them, which I did this is where the issues started. I selected my seats in advance so that I would have no issues with my seats.
After paying and reserving my seats, information came to my inbox, and only one showed on the confirmation in the email I received from eDreams.
On December 1, I received another email from eDreams that said my flight had been changed but it never stated what changed in it.
I went on the eDreams app and noticed it said my flight Aeroflot needed my passport information so I provided it to them along with all my personal information, my current residence, temporary stay, citizenship, passport issuer state, country.
On December 9, I received an email from eDreams with the subject "Your booking is confirmed!"
December 13, I received another email from eDreams with the same subject, however, this one stated only half of my booking was confirmed. The flight from New Delhi to Moscow was but not the flight from Russia to New York.
Having noticed in the eDreams app, the seat I reserved at the beginning of my flight reservation from Delhi to JFK wasn't in my itinerary for the New Delhi to Moscow flight and but the seat from Moscow to New York was there.
Without wasting the time, I hopped on chat with eDreams in hopes they could sort this situation out but was terribly mistaken. The eDreams representative again asked for my passport information that I had already provided both eDreams and the airline then he proceeded to confirm the reservation for the Moscow - NY flight while canceling the seat I paid for.
He insisted I could just get a free seat when I got to the airport, saying they would reimburse the fee for my reserved seats for which I already paid in the beginning, but it would take 14 business days to complete that process. However, I had already paid and picked out the seats I wanted. So, he threatened repeatedly to cancel the flight altogether.
I spoke with the Aeroflot airline and was able to pay for my seats through their Aeroflot website and reserved some similar to the original seats and got a quote for their baggage fees.
Since I am a student and am not allowed to make any money in India, I thought it would be the best option to use the balance I had from the seats and have it transferred to the baggage fee. So, I attempted to call eDreams and to ask them for a refund since I had such a bad experience with the representative the night prior.
I spent hours on the phone trying to get in touch with Edreams customer service on the India phone number, the USA phone number, and the 24-hour UK number provided by the chatbot but was never able to get in contact with anyone.
The worst thing happened here, the Edreams India customer care contact number is not reachable, and it is registered on an unofficial ID.
Eventually, I got ahold of another representative on the eDreams app through the chat service only who said at first, I could use my credit then over an hour later stated it couldn't be done and she would have to reimburse it.
When I got off the chat with her the application said flight cancelation was in the process instead of the refund was being processed so I spent another 3 hours trying to get ahold of eDreams via chat and phone to get that situation sorted out.
Anyhow, It was so important for me to fly back to the USA for my Christmas holiday, I got ready with all the required documents.
On the day of the flight, I had everything I was told I needed to have to depart on December 20, 2021, at 1:20 am.
Seats picked out cost 843 Rupees for both flights through the Aeroflot website
Baggage paid for cost 6225 Rupees flights through the Aeroflot website from Delhi to Moscow
Passport
COVID test (Negative) cost 350 Rupees
& the other documentation the airline and eDreams stated I would need

I spent 12 hours getting to the airport before my flight via bus from Jaipur to Delhi which cost me 500 rupees per seat.
When I exactly went into the IGI terminal 3, Gate 8, experienced an issue while check-in. No one was sure about the ticket there. I talked to the IG Airport officials but they said to talk to the travel agency which helped me to book the flight ticket from Delhi to JFK.
I felt so stuck, lonely in the foreign country with no acquaintance at the airport to help me out. I am a student who just came to study in India so I expected that I will not be duped by anyone. I just wanted to go to my parents. I lost my patience and started crying. I brought my confidence back and asked again to the airport officials. They said to contact my travel agent right away.
I didn't have that much time to talk to them, I was expecting them to respond on their customer number.
I didn't have that much time to talk to them, I was expecting them to respond on their customer number. So, Instantaneously, I tried to contact eDreams on the chat service since I knew the phone call wasn't going to work as quickly as I needed an answer but the chatbot insisted there was nothing it or a representative would be able to help me with.
I attempted to request a refund for my flight, that was directly Edreams mistake, but since I was already being reimbursed for the seats, I got an automated response stating how airlines need to legally refund the money in 7 business days, but it was actually taking 3-6 months.
As the flight got closer to take off I kept trying to get in contact with eDreams via phone and through the mobile chat provided on the application, but the chatbot changed its responses and started telling me only those who had flight reservations would be able to speak with a representative via chat. This was weird because I had 2 flights less than 12-hours from when I was trying to get ahold of the rep.
When the flight took off I was unable to be on it due to not getting in touch with my travel agent, eDreams. It made me hopeless completely for my future because I could not anywhere at 1 am in the morning. I had to spend hours waiting at the airport to find how I can go back to Jaipur.

Fortunately, I asked one person there to help me out to get back to the bus station, and I went back to the bus station through the Airport bus service from IG Airport to Kashmiri Gate. Then again I waited for 2 hours in the cold and finally got my bus at 6 in the morning on another bus in the cold spending a total of 535 rupees and 6 hours to get back to Jaipur.
Now, I still haven't been able to get ahold of any representative at eDreams on the phone and they will not allow me to speak with a representative since I no longer have a reservation with them.
Working with eDreams has been nothing more than a headache that could have been avoided. I believe Dreams stole my money and canceled my flights before I was able to get on them.

Being a student I have my limited source here to keep my studies.
I want my hard-earned money, the entire money
(50393.18 rupees I spent on the trip solely with eDreams)
Flight canceled due to their careless and irresponsible process $148
Ola Cab fare from Dhaula Kua to IGI Terminal 3, 147 rupees
Bus fare from Airport to Kashmiri Gate 100 rupees
My bus tickets from Jaipur to Delhi (Dec 19, 2021) and Delhi to Jaipur (Dec 20, 2021) are 484+535
Compensation for causing immense emotional stress, and mental agony

To resolve the problem, I would appreciate a refund. Enclosed are copies of the bought Flight tickets from Edreams, Contact number Screenshot, confirmed Tickets, Unconfirmed Ticket screenshots of my concerning this purchase

I look forward to your reply and a resolution to my problem. I will wait until for 7 days before seeking help from a Consumer Court. Please contact me at the [protected]@gmail.com

Hi There.

I want to make a Huge Complaint about your customer service.

I`m trying to get my refund for months. You have already received the refund from the Airline. However, everytime I call Edreams, your representative gives me the same excuses.

I do not have the credit car that I used to buy the tickets. So, every time I call I provide my bank details. Then, they said that it should take between 7 to 10 days. Everyone said the same thing but I do not get paid.

I`m filing a complaint with ` Australian Federation of Travel agent`, the Australian Government Customer Care and Econsumer.gov.

Also, here is a list of the agents the I spoke. I call every week, however I forgot to save the details of many that I spoke.

IVAN - 2h56 pm on 08/12/2021 Call reference 6405511
Pinki - 03/01/2021 - 10h45am
Ivan - 03/01/2021 - 11h00 am

I made a booking through edreams UK website https://edreams.co.uk and paid for it with my card. The transaction went through successfully (and was confirmed by my bank), but I never received a confirmation email from edreams. I've tried to contact the customer service using the online contact form and email but haven't received any reply. What can I do now ?

eDreams booking reference: [protected]

Good evening,

I booked flights for my sister Irene Cheptoo Matingwony (My sister`s booking details are; Email; [protected]@gmail.com, phone number ; +[protected]. ) here copied for the following flights from Nairobi to Doha to Kuala Lumpur to Singapore then Melbourne. With the trip from Nairobi to Kuala Lumpur via Qatar Airway then from Kuala Lumpur to Melbourne via Scoot flights Airline reference FCN12X. However, on the material day, she presenteGood evening,

I booked flights for my sister Irene Cheptoo Matingwony (My sister`s booking details are; Email; [protected]@gmail.com, phone number ; +[protected]. ) here copied for the following flights from Nairobi to Doha to Kuala Lumpur to Singapore then Melbourne. With the trip from Nairobi to Kuala Lumpur via Qatar Airway then from Kuala Lumpur to Melbourne via Scoot flights Airline reference FCN12X. However, on the material day, she presented at the check desk at the Jomo Kenyatta International Airport ready to board only for her to be told that due to the travel restrictions in Malaysia and Singapore, it was not possible to transit through three countries to Australia. She had to return home and informed me about the debacle.

When I called the travel agent e-Dreams on the 28th Dec 2021 to follow up on the refund, at first the officer told me that i can get a refund of AUD 290 for the entire trip from Nairobi to Melbourne, which I felt was a serious rip off to me after paying AUD 1196 and told them I disagree with their .On contacting the Qatar Airways for their two flight from Nairobi -Doha-Kuala Lumpur, they confirmed that they have been refunding all cancellations relating to covid 19 from 2020 but e-Dreams are telling the contrary of what the Qatar Airway policy is on Covid related cancellations which are not to blame on the passengers. It became apparently clear that e-Dreams are hell bent to ripping me off my hard-earned money. Now, after confirming with the airline that the funds are refundable I am you for your quick resolution in processing the refund for the flights ticktets.

I will appreciate your quick response on this matter to enable me book her another flight.

Edreams booked my hotel in NSW and my holiday package is for Gold Coast. In the confirmation letter they have also give a false information, the hotel address is in NSW and the state is specified as GOLD COAST. That's fraudulent. They didn't contact the hotel to cancel this booking and after the date of arrival they sent me a letter that the money is not refundable. The longest I waited on the phone to get this fixed was 3hours and 15min and at the end they said the system is down. Can I get my refund back or its a rip off.

Flight from Bangkok to hong kong cancelled by phillipines Airlines.. I requested refund..status says processing your request on the app.
Phillipines reinstated flight to go on the 2nd Jan...4 days after I needed it..
Still processing...this flight was then rescheded for the 5th! Then rescheduled for the 14th January...I still had my original request for refund pending...still nothing 3 mths on despite 5 calls..6 emails and a partridge in a pear tree! Please help!