eDreams review: Fraudulent claims and withholding of money 112

I booked a return flight from Edinburgh to Paris on the 23rd of April costing me £161.54 which left my bank on the same day. I did not receive any conformation email. I called the company and they said that they did not have any information of me booking a flight, no card number, email address, or name. I could not provide a booking number (as I had not had conformation of the flight) therefore there was nothing more the help service could do. I have conformation of the money leaving my account. After going to my bank about this, they reputed eDreams. However, I have received a letter on the 08 of July claiming that I had received an email and that they could not return the £161.54. Which is totally contradicting what the company said over the phone that they had no information about me at all in their company. so how are they claiming that they miraculously had my email address to send me the conformation. This is a total scam.

Please help me process my refund.
Jasmine.grant.14@aberdeen.ac.uk

I have recieved this confirmation email and not the email with the actual ticket number etc.

Where is the second email?

First,

you should remove the picture with your personal data.

2, you should remove the picture with your reservation #. the 734**** number is your reservation/check-in #. so 24-48 hours before your flight, you login to air canada with this # and check into your flight.

Booking confirmation:5P7WBV

I spoke to somebody on the phone twice about my money £20.00, which they withdraw from my account . he said hes going to pay it back they never did it . How long do i have to wait ? also it cost me lots of money t ring the number . My phone number is [protected].

Mrs N.shpata

Booking Ref: EPL551H
I had called when the booking was reflecting pending confirmation to cancel the ticket since I did not want the transaction issues on my card.
The customer service rep assured me that the booking has been cancelled. How I see that not only has the ticket been issued but also, your site has charged me 18 euros TWICE! as service charges.
I want all and any booking done by eDreams to be cancelled effective immediately. Your customer rep cheated and misguided me. Causing me monitory loss not only on your site, but my bank will also charge me !

Sudipta Mustafi

Hello,
Could you please help me? I made a transaction on the 22nd of October 2015 (yesterday) at 10:28PM and tried to book a flight from London Stansted to Berlin Schonefeld (to travel on the 10th of December 2015 to 14th December 2015) for about £80.72 using Entropay. On the eDreams website, after clicking confirm, I was redirected to the personal details form page BUT my Entropay's balance was deducted! I checked my email and received nothing, no news, no updates, no confirmation yet the money that disappeared is very puzzling! I am a student and that money is my hard earned saving and I was hoping to go on a worthwhile trip with that but now I have no back-up savings to purchase an alternative ticket. Could you please please please help me with this?

My email is rebecca_chim_zqy@hotmail.co.uk

Regards,
Rebecca

Dear Nicole,

Thank you so much for replying. It's actually quite a stressful thing as the money is something I had been earning for the past few months and I really hope for it to be refunded soon so I can plan my short weekend getaway for my winter break. So I can confirm that no purchase has been made, right? I don't want to suddenly see that I accidentally made two flight transactions for the same destination. You've been very helpful in reducing my stress, thank you but I'd just like to confirm again.

Dear Nicole,
I have just checked my bank account again. In the statement, it clearly says I have made a purchase with eDreams with the amount I stated before. Could I please get a refund as once it is entered in the statement, I'm pretty sure the money has been taken out. I would really like it back to plan for my holiday trip. This is really urgent as December is near and that is my only free holiday. Please help!

Regards,
Rebecca

terrible service. put on hold for over 10 mins several times and never got help to change a ticket. I DO NOT recommend using this company.

Extraordinary hidden charges. Expect their online quotes for flights to increase by 20% - 35% by the time you get to the 'Confirm Payment' stage. They also charge for check-in luggage more than twice the amount that the air carriers do. You are better off booking the flight straight for the carrier.

This company is horrible. I booked airline tickets and cancelled within 24 hours and the airline agreed to a refund. But the actual price of the tickets was $400 less than what eDreams charged. And eDreams refuses to refund. $400 for absolutely nothing! No other reputable travel companies do this. STAY AWAY!

There was a problem with the dates for my flights I believe their website has created an error, I wanted May 26 return June 3 and the confirmation was for May 19 return May 27

I have tried to make contact with e dreams and make changes to the flights that I booked. However I was not able to connect to any of the numbers listed on your website.
I live in Papua New Guinea and connecting to the numbers listed was not possible.
Thinking that it was a local connectivity problem asked my brother in Australia to try and he was also unable to make any contact with E dreams
in fact he said that the numbers were disconnected and the replies to emails seem to be automated responses.
Seems a complete scam.

I want complain about edreams as I received a message from edreams mobile app saying flights been cancelled leading me to believe this when they hadn't but by time at 8 am I got told this was too late to get airport. The cost of flights was £1, 325 not only lost flights but apartment so I want compensation

Dear #dissapointed,

Thanks for contacting eDreams through Complaints Board.

We would like to check your case and help you accordingly. Can you please provide us your booking code?

We hope to be hearing from you soon.

Kind regards,

Lucy - eDreams Customer Care Team -

Hello, 2 days ago I had tried to book a flight from Dublin to Bucharest with e dreams.for some reason they said the card was declined and to try other payment option.yestarday I tried again with my visa debit card all ok and I'll get an confirmation email shortly .i ever been waiting all day long yestarday till I rang them today.after hour trying to get in touch with customer support they told me that I have no booking made as the card didn't get thru:/and I should book one again of course at a different price . How come when I can see the payment has been made my money left the account how it's that possible ?they also told me that if the payment went thru I'll get refunded within 48 hrs . I really hope so :/ I'll never use them in my life

I am certainly dismayed at my experience with eDreams and I wish that I had looked and seen this forum before I engaged with them...

On the 12th May 2016 I began trying to book flights for me and my family to go to Spain. Although I wouldnt say that I am overly flustered when using the internet and pretty computer savvy, whilst using eDreams to search for flights I became more and more anxious. Booking flights for Summer holidays is not a cheap undertaking and we dont have a huge amount of money. Each time I looked for flights they seemd to go up and up, I'd been sent down a dead link for flights for just over £120 pp and the cost for 4 was now in excess of £800! Everytime I confirmed the next page seemed to add more and more. Finally, frustrated and at my wits end - I purchased for just under the highest price. I logged on to the holiday company's site and entered my flight details - only to find that I had booked the wrong dates!

I was frantic, I was only going on this holiday because I had 'won' a week's accommodation in Spain. I read the terms and conditions and they said that refunds were not available for flights from Easyjet (with whom the flights were provided by). We called eDreams but they were closed, so then tried Easyjet. They were fantastic, they understood that a mistake had been made and agreed that they would refund the full amount no questions. How nice. The agent did confirm that they didnt take all the money and couldn't refund the booking fee from eDreams, that I would need to speak to them the following day.

The next day we contacted eDreams and they were very nice and said that they could refund, but only if we could get it in writing from Easyjet, that they agreed to refunding the flights. We contacted Easyjet again, again they were great, they said that it wasnt normal to send out an e-mail confirmation - but they would, and they did.

We forwarded this e-mail to eDreams and they confirmed that they has recieved the refund confirmation e-mail that we had sent and that they would refund the money when they could in the next 7-10 days (a surprisingly long time to refund, but I'm getting our money back - so relieved).

As time went by I realised that they had said that they would refund the refund! hold on! I contacted eDreams and questioned this. Then they asked for times and dates. They asked for names and telephone numbers. This went on for weeks. They said they were looking for recordings and they needed all this information.

Now they say that they dont refund the booking fees (Easyjet have subsequently refunded me the ticket costs) full stop.

I feel that eDreams run a 'sharp' business practice. It's a cauldron of pressure sales encouraging panic buying followed by devisive attempts of trickery and deception. When all they needed to do was to agree to refund my money and wait for my next booking (for the correct date).

They are now stone walling me. Ignoring my e-mails about this matter - only replying with the automated:

'Dear customer,
Thank you for contacting us again.

We have received your message following the request reference [[protected]-[protected]] initially created on 13 May 2016 at 08:59:03.
It has been added to your file and forwarded to the relevant department, which will reply as soon as possible to provide you with a clear and precise answer.
If any inquiries arise regarding your eDreams booking, please visit our web-page and click on the "help" link. Here you will find all the answers to the most frequently asked questions (FAQ).

Yours sincerely

eDreams Customer Service.'

I've tried to e-mail 'Nico Bour' from an earlier posting on this group chat but it has bounced.

5/15/16 booked a flight from Berlin to LAX. Like many other complaints I've read about this company, they slip on a fee right before you accept payment. I never saw it, as did many other website users. Apparently if you don't use their specific credit card, they add on this fee. For me, it was about $70USD. I called customer support to complain about this, and they said the fee is non-refundable. From what I can see, this is their real business model, deceptive non-refundable fees.

a ticket from Sydney to Perth was needed, I submitted all details and hit make payment, screen came back unavailable, credit card will be refunded.

I chose another day, saw total price, hit make payment, they added another $50 after. They never refunded the first ticket purchase, they have got me for over $300. There is no one to speak to except a computer voice.
SCAMMERS, I see they are all over the internet as scamming, too bad I got caught.

Sussed edreams out. They sell you a ticket with confirmation and let you think you have a firm booking. They do this to other customers and then lo and behold they oversell. So they then decide who they are going to bump and send an email requesting you to cancel or confirm your booking. This part costs £1.53p / min + network charges, you have no choice in this. When you get through and they hold you as long as possible to milk the call, they inform you that your credit card was declined. Of course you offer to pay again right there and then, but they refer you back to the website to rebook where the fare has of course risen to almost double because your original flight is fully booked.After paying the extra because your hotel is booked and other arrangements made you ring the credit card company to play hell for the decline. They of course inform you that the card has not even been presented for charging. Edream should be banned from trading in the U.K.

How can I add Advanced Passenger Information to my edreams flight booking? Can't seem to find out online at all

I purchased a ticket with edreams on june 15th 2016. Instead of being charged once for me my wife and my kids the amount of 450, 53 euros, EDREAMS charged me twice the amount of 450, 53 euros. I spend more than 10 hours waiting on the phone for a representative since june 15th to get my refund for the 2nd reservation their website did. There were obviously an error from their website. I did not book 2  reservations for me and my family for the same day and time. EDREAMS do not answer email. It is unacceptable. Today after 50 min of hold, I talk on the phone to a EDREAMS representative about the refund and he said they send 220 euros as a refund on august 19th. I did not receive any refund. EDREAMS are thief and stole 450, 53 euros from my family. EDREAMS are thieves and scam. Your company should be called ENIGHTMARE.  this is the worst company ever

I still haven’t received my REFUND from May 11th last year. EDreams has my money for a ticket they NEVER confirmed for me but yet still has my money. There excuse is they keep trying to send a international wire but it’s coming back rejected, I keep sending them the information they will need to legally send money from Brazil into a US bank account. Numerous calls, numerous emails and EDreams keeps acting as if what they are doing is legal. I called and emailed to speak directly to this quote on quote finance department they continue to use as a excuse but they keep giving the run around stating that the department is closed call back and when I call back it’s the same thing. Then I speak to (which I have all names and calls documented) managers of agents over the phone and they continue to say lies too, “I will note this matter urgent and will call you back in 24 hrs” and NO one calls. This company is a scam. So this is a photo of the most recent email I sent regarding the legal process if someone is sending a international wire to my US bank account from Brazil (supposedly where they are based out of) and you know what they continue to ask me..”what’s the iban number”, firstly the USA doesn’t use IBAN “international bank account numbers” we use ROUTING NUMBERS in the USA...so stop asking me for one! Give me back my money already! Here is the most recent emails from EDreams and me responding to them with the bank letter from my bank.

People just plug EDreams in on yelp and on google they have numerous customer experiences just like this one. Do not fall for it and take your money to a reputable airline or source. It’s not worth it to deal with this company.

Hi

Some months ago my friend made me a present

An air ticket through your platform

That was on august

A few days before 27/12/23 I got a charge in my card !

65,99€ !

I have never provided my bank account details nor my card credentials to E dreams

Therefore you are scammers that steal people hoping that someone will not realise or will not get bothered ….

I m not this type of guy 😉

I will definitely proceed to all necessary procedures with my bank and by the time I have a clear picture of what how and why happened we will have very interesting communication

Be sure about it

You are responsible for ruining my Christmas vacations on boring phone calls with bank , cancelation of my card and seeking low advice

Electronic era WILL NOT be a great opportunity for scammers

If anyone is interested to join me please contact me