eHarmony
Reviews and Complaints

I have reached out to eHarmony on over 5 occasions regarding their claim I agreed to an autorenewal. Feb. 2022, I was matched with several individuals. Around end of May/ early June 2022 I stopped logging into eHarmony app. due to being matched with someone I am now in a relationship with. My 6 month subscription was due to expire, which I was ok with.

I did not receive any notifications/emails from eHarmony from early June 2022 through Mid January 2023. eHarmony reached out because the credit card they tried to auto renew bounced back. At that time, I explained that I never agreed to an autorenewal, nor was I renewing my subscription. Each attempt to resolve the issue was received with general scripted response. I tried to speak with someone on the phone, however the number for customer service is never answered.

After 5 attempts of explaining this to them, I gave up. I received an email from a collection agency in attempts to collect on the bad debt with eHarmony. I explained to the collections company and provided all emails documenting my attempt to resolve the issue, to no avail. The collection agency didn't even respond to my dispute of charges.

I decided to look up the likelihood of others experiencing the same. To my surprise, there are MANY complaints of the same.

I was given an option of trying E Harmony for a month for half price 17.99 I thought I will try this for a month. The next day my credit card was charged 441.75. I instantly emailed I wanted this cancelled and was told I was one of the States they did not refund? This is not right I cannot afford 441.75 nor would I ever agree to that it is a hidden charge. I am asking for a refund. If your business is good, you don't have to trick people to sign up they will and spread good things about your company. But hidden fees and charges does nothing but send bad images and reviews. Please try to be on the up and up and less turn this bad situation into a good one so I can send you good reviews. Thank you for your time. Please don't charge me!

On March 31,2023 around 11:45pm I had a free membership with Eharmony and saw they were offering a discount on their paid membership where you can send and read other members messages ; free membership you cannot do this. The discounted price was about $12.15 per month instead of an outrageous $[protected]@ month. I filled out my debit card information and when I ordered the membership it said I was billed $40.39 on debit card and would be billed $40.39 a month after 3 months, total price is over $160. Here I’m thinking it’s $12.15 a month and I see this. I frantically searched the site to cancel and couldn’t find anything; no customer service phone number to be found on the site or even googled it. Went back on their site and found customer service chat; he said they couldn’t refund the money even though this is literally 15 minutes after I signed up to a Payment I never agreed to. Eharmony emailed me several times after I detailed everything, after 5 emails from eharmony refusing to refund my money, I am going to my debit card provider for a Dispute.

I only signed up for their free service and then i check my paypal months later and there are 4 monthly charges of $137.70 from eharmony that i want refunded and i never used their service nor would i ever agree to pay this much money for a dating site. there are also 4 monthly charges of $44.76 that i want refunded. they must have slipped in the fine print that their free service became paid because i never saw this.

When I decided to cancel my subscription I didn’t find an option from the app, so I canceled my PayPal subscription successfully.

I never got a reminder from them about a renewal and now they are charging me $800 of a 1 year renewal that I didn’t ask. It is unacceptable that they charge you without any warning. I did cancel my subscription in PayPal and that says that I didn’t want their services anymore.

Every application I have that is based in subscriptions sends an email before the renewal to give the opportunity to decide if you still want the service or not.

On top of that I never bought a year as I find it too expensive for the lousy service.

Initial subscription for services cancelled within 24-hours. Original signing was $31.59 x 6-mos - max charge $189.54.

Rec'd credit card statement = eharmony processed unauthorized charge of $359.40. They stole from me. Did not honor the 24-hr cancellation, allowed by law. Furthermore, billed more than advertised on their website.

Seeking immediate refund from eharmony for 359.40

Deborah bell

112 mine gap rd

East flat rock, nc 28726

[protected]@yahoo.com

THE SERIOUS AND DAMAGING FAILURE TO DISCLOSE. UNETHICAL BUSINESS PRACTICES: I have sent the following to eHarmony, yet have received a non-response, response. It is most unfortunate and extremely problematic that eHarmony purposefully does not reveal whether the Matches on their website are PREMIUM USERS (PU) or BASIS USERS (BU).

In effect, eHarmony uses its PU, like me as BAIT, to get their non-paying BU to join/pay hundreds of dollars if they wish to continue communication with a PU like me.

This serious lack of disclosure builds false expectations in a PU-when a communication from a BU start then abruptly stops unless the BU pays.

This unethical business practice builds false hope and expectations on the part of PU. It undermines self-confidence and creates feelings of hurt and rejection in PU, who after having the courage to reach out to a Match when that Match vanishes. This type of interaction can also reinforce feelings of low self-esteem and suicidal tendencies.

Eharmony can not provide the service they promised because they have none available. 0 -1

They fail to tell you that all the matches they tease you with before you sign up are not available members.

I asked them to cancel my subscription effective immediately. They told me I should change my age setting to 10 years older or younger and lower my expectations.

This is what they say

"If you wish to receive more matches, we suggest keeping an open mind and going slightly beyond your comfort level to maximize your potential for receiving matches. Once new members join who fit within your preferences, they are then immediately available for review in your Matches list".

They can't deliver on their promise. Don't bother signing up

Eharmony falsely advertised a sale rate for subscription however the charges out of my bank are absolutely absurd! They advertised $14.99 for a month sale but charged me $388 for a year!

I sent an email stating the issue they still will not refund. I have contacted the CEO he states he no longer works there ( hmm)

I want that refund and will not stop!

I Asked eharmony to cancel my renewal, they did not do so. Then they tried to charge me for a renewal. Then I contacted them and said i had asked them to cancel. They contacted me via email a number of other times. I asked them to put me through to their complaints a couple of times and they did not do so. Then they passed me to a debt collector without further contact.

I have signed up on the 29th June 2022 for the subscription for 6 months. Since then I was having issues with the app. I could not use it throughout the day as the app was not loading and some errors where appearing on the screen. I have contacted their customer service via email on the 12th of July 2022 explaining the issue, I have response from them on the 15th of July with advise to remove the app, install it again. It did not resolve the problem. I have contacted them again with screenshots as the evidence on the 18th of August 2022, the next day I received email saying I have to update the app as they launched some new product. I have done it, still the issue was not resolved as after couple of days the problem was the same. I replied to them on the 30th of August 2022 again with screenshots. I have updated my password as I could not log in at all. It seems like my account was locked. I have received email from Asmat, which I could never open as it was sent as a link to my email. Again I tried contacting them on the 5th of October, requesting full refund for the app which I am unable to use. The same day their response was that I am not eligible for the full refund as I have signed up for the subscription for 6 months. They have provided me with the temporary password, which I could not use neither on my mobile or laptop. Since then I was searching for advise with Citizen Advice Consumer and they advised me to go through complaint process which does not work as I cannot open eHarmony website at all.

eharmony stated they would charge my credit card per month however two weeks into my subscription I requested Cancellation. They quickly charged me twice within September 2022.eharmony is the biggest scam so called Christian Website

eharmony made Fraudulent Charges and needs to be investigated for Fraud and Fraudulent Services!Others have complained why is nothing done to address these concerns regarding eharmony false advertisements and Fraudulent charges?

I joined with the understanding that I would be billed over the time I subscribed for. After first payment was made, I was billed for remaining balance up front. I was not happy with their service and decided to cancel my subscription. My profile that I setup was for women in a 50-mile radius, there were sending me profiles from out of state and oversees. There were not enough results for the women I put in my profile, so that's why I wanted to cancel my service. I sent them many emails with no results in cancelling the service, now they sent me to a collection agency for the remaining balance of $526.99, I refuse to pay for a service that does not properly provide what they advertised.

I am very disappointed in the way eharmony allows their members to post a profile but doesn't insist they include a recent picture of themselves before they can become active.

I joined eharmony for a year just a few weeks ago thinking that even if it does cost more to join, I would get more potential matches with pictures... But to every 1-2 matches that have a picture of themselves... There are 6-7 that don't.

I know this company wants to make money... But come on... You are doing a disservice to your customers... I should have to ask to se what they look like!

Teri

I signed up on Oct 3, 2022.

I set my Profile Visibility to off while building my profile.

I turned my visibility on a few days after Oct 3 (and checked many times that Profile Visibility, Visitors and 'Online right now' are all on).

I've had no visitors at all to date (Oct 27), no messages, no smiles and my messages to three others have not been read or responded to.

By comparison, I have daily smiles and responses on two other dating platforms.

I suspect that my profile is still hidden, despite my making it visible.

I've sent messages daily to the support email since Monday, Oct 24th. Their automated response email indicates a maximum 48 hour response time.

I've searched online for ways to contact eHarmony, called every number I found but get busy/disconnected signals. I tried to access a chat page but it cycles without finding any agents.

It's like everyone left the eHarmony office without saying anything. I see daily activity on profiles I visit, so customers are obviously using the site.

A real game you guys play! I signed up so called free, pictures blurred! Before i even finished filling out profile, i had 5 responses. So spent the money and guess what NO RESPONSES!. The one that left a note none responded again after i join this mess! I kept all the responses to show the Attorney General to show the game the you are playing! I WANT MONEY BACK! Tried to respond to them all week! NOTHING 5 responded before i was done filling out profile! THIS SUCKS!

Let it be known that when you pay for a subscription, that you have to look very closely where they bury the CHECK that the subscription will Auto Renew.

eharmony has been around for 30+ years, but try to find a way to contact them by phone. They like many other sites think that you can conduct all your business, get help and resolve issues on-line. NOT!

I resorted in cancelling my credit card so that when the current subscription ends, they will be OUT OF LUCK trying to collect payment.

All these dating sites are scams. Ladies never reply to messages sent.

They are like looking through the old 'Sears Catalog' when you were a child. Look but never get anythign.

They pray on the sympathy an desire of men to find a true friend that will hopefully lead to a long-term relationship or marrage.

Sorry, but I just call it like it is.

They sent email two days after registration. They say if you disagree with the contract send us email within 3 days.

Please don't even sign up to this scam company.

They made the cancellation difficult for customer and there was no button on their website to cancel. There are several complaints against eharmony check also Google reviews.

"Notably, as of July 1, 2022, businesses offering subscriptions must provide a cancellation button on their websites. There are specific requirements including: The button must be legibly labeled a phrase like “Cancel contract here.”"

If a company won't stop charging your account after you've tried to cancel a subscription, file a dispute (also called a “chargeback”) with your credit or debit card. Online: Log onto your credit or debit card online account and go through the dispute process. Dishonest businesses make it tough to cancel, and will keep charging you — even if you don’t want the product or subscription anymore.

I just recently signed up and was coaxed into signing up for yearly subscription and there is no one that matches. People that I was sent are not even remotely close to what would be compatible.

I asked for my money back the next day and they are refusing.

This is a fraudulent, unethical way of doing business.

Do NOT sign-up for yearly!

Do NOT Sign-up for e-harmony. Complete Hoax of a company.

eharmony has debited my account for 8/10/22 & 9/10/22 for $73.39 after I canceled my subscription in July & made sure the autorenewal was deactivated. The phone numbers for customer service is not working I have tried 3 different numbers listed the [protected]@eharmony.com and chat are also not working. You can't talk to a live person or file a dispute. I am planning to file a claim at my bank and better business bureau. I need this to stop immediately! I have contacted my credit card company as a dispute & I am contacting the better business bureau.