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2.0 11 Reviews 305 Complaints
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Electronic Arts (EA) Complaints 305

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12:00 am EST

Electronic Arts (EA) no refund on services not incurred!

Pogo.com has a ridiculous cancellation policy. They made no effort to contact us by email (I haven’t been on the site in over 6 months) to notify us of an upcoming renewal. Then there renewal costs went up significantly. And the only options they offered to cancel and forfeit my remaining time (they just billed me 10/5) or cancel when the time I paid for was up.

I wanted to cancel my membership and get a refund. I have contact my credit card to dispute my charge.

What reputable company would not offer a refund on services not incurred.

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Betsy79
Jefferson City, US
Sep 02, 2009 12:52 pm EDT

Do we, the complaintants, get any kind of an answer from you or do we just sit back and see what happens with filing our complaints? I want some answers and if I can't get them here where must we go to get some action?

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Betsy79
Jefferson City, US
Sep 02, 2009 10:36 am EDT

Okay, I'm on my way to the Attorney General's office since you are not showing and
kind of compromise.

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Betsy79
Jefferson City, US
Sep 02, 2009 10:34 am EDT

I HAVE POSTED MY COMMENTS, NOW WHERE ARE YOURS?

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Betsy79
Jefferson City, US
Sep 02, 2009 10:33 am EDT

Is anyone there that can give me some kind of satisfaction?

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Betsy79
Jefferson City, US
Sep 02, 2009 10:32 am EDT

P lease I am a very disgruntaled 80 year old, disabled and a Korean Vet. Why are y
prodding me as if I were a child?

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Betsy79
Jefferson City, US
Sep 02, 2009 10:29 am EDT

Exzctly what do you want me to say, they are under-handed theives!

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Betsy79
Jefferson City, US
Sep 02, 2009 10:27 am EDT

I want my games I pay monthly for, all I am getting is the free games which do not
include the premium games I play

If they transfer my paid membership, tokens, badges and tokens I have earned I
will be satisfied with the change.

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Betsy79
Jefferson City, US
Sep 02, 2009 10:23 am EDT

I had a paid membership with Pogo. Yesterday, 9-2-09, aol transferred me to another
Pogo program of games. However, they made me change my screen name and they
didnot transfer my payment plan, nor did they transfer my earned tokens of over
9, 000, 000.

I want this problem resolved or I will take it through every legal channel I can to get
my rewards and prizes from Pogo and any refund that is due.

AOL and Pogo made this transfer without a notice of any kind to give the members a
choice.

I'm expecting fairness and if not, I will get it leagally.

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dusty210854
st.louis, US
Aug 23, 2009 10:41 pm EDT

I would like to join but how much is it and how do i talk to someoneabout it

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dusty210854
st.louis, US
Aug 23, 2009 10:39 pm EDT

how do i pay to get in with pogo i would like to talk to someone but i dont know how to get in touch with any one how much o it cost and how i go about it

ComplaintsBoard
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12:00 am EDT

Electronic Arts (EA) unable to find out to discontinue pogo service

I can no longer afford to pogo $12.00 a month and i want this service discontinued. I'm on a fixed income. I have been unable to find out how to discontinue this service.

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shirleyfo
Little Egg Harbor Township, US
Jun 14, 2010 6:23 am EDT

I've been with pogo since 2003 and have never won nothing but wallpaper. When they show the winners you never reconized the names, they are all made up. I just paid my 39.95 for the year believe me it will be my last payment too them as they are a big rip off and all they are doing is taking our hard earned money. This was one of my only enjoyments in life as I am retired. I have better places to put my money, , not to some rip offs. I hope someone will be able to do something to this so -called company.

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lukebandit
attalla, US
Dec 26, 2008 10:04 am EST

yes, dear. call your bank and tell them that you decided to cancel them and they are still charging you. tell them you want them to block pogo from charging you. it is call unauthorized charges. God Bless you.

P.s. Phil. 4:13 I can do all things thru Christ who strengthens me.

best wishes,
lukebandit

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Eilena
Jul 06, 2008 2:54 pm EDT

Just call your bank or credit card company and tell them to block any future payments to pogo.com... that should do it...

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Sandy
Jul 24, 2007 11:04 am EDT

Quote from another thread here... "For everyone who needs help with POGO. It is run by EA Games. Here is their phone number [protected] It is a call center . Feel free to pass it along to anyone and everyone in Pogo. They will give you their standard reply that they are looking into it. Do NOT fall for it. Ask for an administrator or supervisor."

If that doesn't work, call your bank and tell them to not accept charges on your account from Pogo or EA Sports.

HTH! GL!

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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pogo "Lottso" during the games the balls get stuck or nothing happens for one game, or no balls come up. Thank you in advance.

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I have tried over and over to solve my problem with you pogo, but you have not answer edme. The screen on my games is cut off at the bottom, so i have no way to chat. There is no send button or any place to type. Will i get an answer or is it only me that is cut off from cheating. Other people chat why cant i? I feel cheated. I pay the same as other members. People beware!!!

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I'm an avid player of "first class solitaire" on pogo.com. Quite often I find it hard or impossible to access this free game. I have also searched to find Pogo's customer service e-mail address for complaints and they have it well hidden, if they have one.

Read full review of Electronic Arts (EA) and 63 comments

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About Electronic Arts (EA)

Screenshot Electronic Arts (EA)
EA Games, officially known as Electronic Arts Inc., is a prominent player in the digital interactive entertainment industry. The company develops, publishes, and distributes video games, content, and online services for internet-connected consoles, mobile devices, and personal computers.

EA's portfolio includes a diverse range of gaming genres, catering to a wide audience with titles in sports, simulation, action, and strategy. Among its well-known franchises are FIFA, Madden NFL, The Sims, and Battlefield, each with multiple iterations and a dedicated player base. EA also offers subscription services like EA Play, which provides members with access to a library of games, early trials of new titles, and additional in-game rewards.

In addition to traditional gaming experiences, EA Games has ventured into the realm of competitive gaming, known as esports, with titles like FIFA and Madden NFL featuring in global gaming competitions.

The company operates under several brand names, including EA Sports, which focuses on sports titles, and EA Originals, which aims to bring innovative and distinctive games from smaller development teams to a broader audience.

EA Games is committed to digital delivery and has its own online platform, Origin, for PC gamers to purchase and download games. The company also engages with mobile gaming, offering a selection of games for iOS and Android devices.

Customer support and community engagement are integral parts of EA's services, with forums, social media channels, and customer service teams in place to assist with player inquiries and feedback.

As a major entity in the gaming industry, EA Games continues to expand its offerings, striving to meet the evolving demands of the global gaming community.
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Overview of Electronic Arts (EA) complaint handling

Electronic Arts (EA) reviews first appeared on Complaints Board on Aug 9, 2006. The latest review A Personal Perspective on Electronic Arts, Inc was posted on May 16, 2024. The latest complaint Titanfall 2 was resolved on Jan 11, 2022. Electronic Arts (EA) has an average consumer rating of 2 stars from 316 reviews. Electronic Arts (EA) has resolved 79 complaints.
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  1. Electronic Arts (EA) Contacts

  2. Electronic Arts (EA) phone numbers
    +1 (650) 628-1500
    +1 (650) 628-1500
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  3. Electronic Arts (EA) emails
  4. Electronic Arts (EA) address
    209 Redwood Shores Pkwy, Redwood City, California, 94065-1175, United States
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    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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