Electronic Arts (EA)
Reviews and Complaints

To Who. It may concern,

I have been playing SWGOH since day one. I absolutely love this game and have invested a ton of time and a ridiculous amount of money playing. Over the past year and a half, have been fortunate to have not experienced any technical difficulties. Early this morning I was excited to complete the new Death Trooper event. Upon completion I earned the max shards possible (55). I was able to activate the character leaving me with 30 out of 25 shards left, which would allow me to promote to 3*. When I tried to execute, it popped up with a message that I couldn't? I then proceeded to restart the game to try and fix the issue. When I logged back in it showed me sitting at 20 out of 25 shards; I was missing 10 shards. I contacted EA tech support. After spending almost an hour on the phone with someone who was apparently just relaying the issue to someone in tech, they denied my claim to the missing shards and would not provide me with any additional reason. As someone who is extremely invested in this game I cannot tell you how upset I am. A 3 yr old could look at my account and see that I could have easily completed the event with ease and should have earned all shards. I cant believe a company that is in partnership with Disney would treat their customers this way. I am only looking for what I am owed, the 10 missing Death Trooper shards. I love the game and want to keep playing, but right now I feel cheated with no resolution. I demand some follow up on this and will go as high as I need to to get it. I have spent thousands of dollars on this game and want what is owed to me.

Username: Zwerin
Player ID: VOoWUUI9RnC54jFwXed3CQ
Platform: IOS

Thank you,

Alan Zwerin
Ph [protected]
Email: [protected]@gmail.com

01-09-2016

I have the chat transcript, but can't save it as an image and therefore can't post it as a screenshot.)

I have been a Simmer for 16 years and have played for just as long without incident. I've had my account since long before Origin existed, and I always used disc copies for everything (except the last 2 EPs, Into the Future and Pets).

Anyway, I recently moved from my old laptop to a shiny new PC that my husband built for me. It doesn't have a disc drive (yet), so I have to rely on Origin copies of all the games I registered... but, since switching computers, I've had some strange issues with my Ambitions EP. While it appeared to work normally at first, bits and pieces (ie. certain lifetime rewards & outfits) were missing.

So off to Live Chat I go... only to find out that my Ambitions EP is apparently registered to some other account with an email address that isn't mine. The rep was incredibly condescending, reprimanding me like a naughty child and saying things like, "you'll see in time that I was right" and (when he eventually coughed up my EP) "are you happy now?"

(To answer your question? No, I am certainly not. In fact, I still feel icky... almost 4 hours later.)

I was floored. I've worked in customer service (in person, on the phone, and via live chat) forever, and never in my life would I have been allowed to speak to a customer that way. Finally, 2 hours into our chat, I asked for a manager... which I have never done in my life. Having done that same job, I know how things work and I try so hard not to be "that" customer, but it's hard to be calm and polite when someone is treating me like a 5-year-old. I just wanted to talk to someone who would understand my frustration and be sympathetic to the situation.

(I never did get to speak with a manager, but the rep did give me a digital copy of the EP after I sent pictures of my disc and the code that came with it.)

In all honesty, an apology would have sufficed. When he offered me the free digital copy (which I technically already had), I was half-tempted to just say forget it: the stress this experience caused me was not worth it. But, if I ever play again after this whole ordeal, at least my EP will be in one piece.

I had my account hacked and have been trying to contact ea for two days spending hours in my attempts but have fail to contact anyone by phone or chat. I can no longer login to my account or use the games I have purchased and I have a card connected to that account and am worried that they may start making purchases using my money. I will NEVER recommend origin or any ea related materiel.

Missing Multilayer privileges is what my screen says when I try and play Multilayer. I haven't had any problems until 3 days ago when my multilayer stopped working I am getting very frustrated and would like to play this amazing game. I have entered the link that it gave me but it didn't help. I have done nothing to get banned I don't understand why I cant play please help.

I recently purchased an original, unused, legitimate, hard copy of the The Sims 3 World Adventures and Generations Expansion Bundle online from Amazon. I received my product and upon installation find that the game says "The setup has detected that the regional install for tje Sims 3 is different then what this expansion requires. This product requires the The Sims 3 to have the same regional code in order to be installed." I have never heard of Games having regional codes. No where is it stated on the product itself that this could be an issue, therefor the web site didn't say anything as they where also no doubt unaware of such ridiculous restrictions. Ever heard of FREE TRADE? Area codes are a direct attack on this principle. I'd have bought it in a shop in Australia, but I can't get it. I don't like digital downloads, I want a hard copy for my money. Online downloads seem to cost more even though there are no physical copies, thus reduction in costs.

to whome it may concern pogo.com games are dragging and they sending blue or green circles i know they are virus cause a friend ofmine told me . one of his family members worksfor pogo . they try andknock you off of bowling or when you in a tournment, i want to know why my tournment still sayes 1 tournment when i been in several bowling tournments. if this contunious i will call the better buisness office and the state attorney generals office . we the members of pogo payfor our memberships and we being rip off this matter better be taken care of as soon as possible if not you people will be answering to the state attorney generals office we all are ready to call thm tyvm pogo.com member.

I played all day long on March 2, 2016. It was Wednesday, therefore, I gained a lot of tokens. At the beginning of the day yesterday, I had 27, 819, 946 tokens at the end of all the games I played I had 27, 057, 085 tokens. Last night when I checked my total for the day Pogo had taken 800, 000 of my tokens away...why?

On Badgehungry you have a Watch and win option. I logged onto it and it was advertising Breo Asthma Medicine. At the end of the commercial it asked the question "EARN MORE" IN A GREEN BOX and beside it CLOSE. I continued to play it until it would no longer give me the option. If this was a glitch in you system, why should I be punished for it? There is no way, that I earned 800, 000 tokens anyway. I am furious because I played 4 games of Discovery Cove or whatever it is called and it subtracted another 3, 000 tokens.

I realize this may mean nothing to you, but this is pretty much my daily life ! WHAT IS YOUR PROBLEM? I am now afraid to play anything else because my tokens may go down again. I NEED AN EXPLANATION AND MY TOKENS RESTORED!

Never win donuts with Maggie always blinks off to try again loses donuts all the time. Going to start playing Family Guy atleast you get 4-5 free clams per day. I have played Simpson since it first started 5-6 years ago all my friends went to Family Guy And they like it better. The only way to save Simpsons is to start giving away a lot more free donuts and fix what's making all the blinking off

I have been a Pogo member for years. My yearly renewal was due on December 20th, 2015. They charge 39.99 U.S. for a yearly subscription plus $5.20 U.S. Sales Taxes. Given that our Canadian Dollar is so low, with the currency exchange, it cost me $ 64.84 Canadian. I contacted the company, to ask why, as a Canadian, was I being charged a U.S. tax and where was it going - to Revenue Canada or the IRS? Well, I did not get that answered but what I found out is that this site somehow changed my IP address to one located in Redwood City, California and that is why I have to pay in U.S. funds. I called my ISP and asked about my IP address. It is most definitely Canadian and to make doubly sure, the agent rebooted by modem and yes, the IP address I have shows me as living exactly where I am living now. How Pogo.com was able to changed my Canadian IP address to an American one is a complete mystery. Their Company is blaming my ISP when my ISP assured me that it does not alter/change IP numbers. This past summer, I had purchased something else from Pogo.com and lo and behold, they had the RIGHT IP address; so, how did I end up, in December 2015, having an American IP number? I got no support and no relief. Another big company taking advantage of one person. I would like a full refund and then, be charged for my yearly membership in Canadian Dollars. A copy of my MasterCard, showing the amount I paid will be forthcoming. Thank you! M. Picard, Ottawa, Ontario Canada

Cannot get in to my Club Pogo account and no one will help me! I need help getting a new password. Their instructions don't work. This happened on Friday, November 20th and there is no way to get to talk with someone! I just want some help getting back into club pogo games! My membership is paid up. I have tried everything to get help from them but there is no access to them. Very upset with them. They can get a hold of me at [protected]@rocketmail.com. I have seen so many complaints on this subject, don't understand how they can run a company like this. Thank-you. I hope I get some help! Shirley

To Whom it May Concern: I’ve now become sufficiently enraged by Electronic Arts (EA) to write down my complaint and paste it everywhere appropriate on the web, to contribute to what I’m discovering is a deluge of consumer frustration with yet another company that’s “too big to fail” so they have relegated their Customer Service to illiterate unintelligible outsourcing partners, and abuse the very customers they purport to serve. My issue pertains to the game Simpsons: Tapped Out, which I have always played on my Apply iPad. The game is intrinsically flawed, in that the most appealing and interesting parts and contingent on expensive in-game doughnut purchases. Then the game play is set up so that players invariably accidentally redeem their doughnuts to “speed up” game play, because the redemption button suddenly appears right where one is tapping (per the name of the game) in the course of customary play. So it’s inevitable that players waste their money on doughnuts and waste their doughnuts by redeeming them accidentally. However that’s not what happened to me in this case. It has happened to me in the past, and I’ve wasted plenty of money and doughnuts that way, but this is much worse: I could go back a while, insofar as I have been frustrated several times by this dynamic and wastefulness in the past, but I’ll cut to the chase. Fortunately, after losing enough I managed to habituate clicking the “Cancel” button that the general tap-action button turns into for about 1-2 split seconds before the accidental redemption occurs. For a while that kept things manageable. Then it got worse… About a week ago I was playing the game and accidentally clicked an “hurry action” redemption – specifically for a chair production in the luxury Springfield area. I managed to click “cancel” fast enough to cancel the action and a chair never appeared – but the game still took my Doughnuts nevertheless! So now, shy two doughnuts and mildly annoyed, I decide to reach out to EA to remedy the situation. I logged onto their chat option (as it was the weekend and their phone lines were not active). I labored through the petty small talk and went back and forth with the guy ad infinitum, when he ultimately asked me for my game’s mayhem number. I warned him that looking it up on an iPad would likely disconnect us, and of course it did! So I logged back into the chat room. Another rep went through the same nonsense with me again, telling me that the first rep should have given me a case number when I warned him of the risk of disconnection. Then that second chat got disconnected too. The third chat rep couldn’t understand the problem. In spite of explaining it very clearly, he represented it to his specialist colleagues inaccurately, telling them that I had accidentally redeemed the doughnuts for something in the game – and if he really wanted that fantasy to stick he should have insisted that it was in return to “hurry an activity” since that’s completely ephemeral and leaves no trace. When I endeavored to rectify his misunderstanding, he basically implied that I was lying, and kept asking me to investigate my game items to find the one that I got in return for the missing doughnuts. I eventually gave up on him, but not before telling him off. Today, just now, I was compelled to pick up the game again, and it inspired me to reach out to EA again. This time I used the phone service and had one of their reps call me. I just got off the phone with him. We went through the problem and this time I kept it simple so there wouldn’t be any room for confusion. I just said that doughnuts went missing and got him to request a specialist. However, this time, before we connected with the Specialist he warned me that if the specialist investigated my account and couldn’t find the missing doughnuts that they would restrict me from using the game altogether! Of course if it’s a choice between getting ripped off by a terrible company that treats its customers poorly, and not being able to play a game I enjoy, I’ll opt to hate the company forever and still play the game. Rest assured, I’ll never buy any doughnuts or a raffle ticket in the game ever again! Moreover, anything I can do to malign EA and its employees will be my eternal pleasure! I urge anyone playing The Simpsons Tapped Out not to ever buy doughnuts – instead look for cheats and hacks online instead. I’ll do the same. Furthermore, beware of EA and don’t waste your time with their terrible offshore Customer Care reps. They don’t care, they barely speak English, and they will not be able to understand, let alone remedy your problem. If anyone knows how I can crack the game to get more free doughnuts please email me at ez2recall [at] mail [dot] com. Likewise if anyone has any more ideas for how I can get back at EA for wasting my time and stealing my doughnuts please let me know. Thanks!

I have been a patron of Club Pogo.com for years.I got a new computer and pogo.would not recognize my screen name and Password. So I changed my password with the name they provided me and they still would not except that (screen name piggiejp -password is mother). So then I signed in under new screen name (smallpiggie2840 -password Husbandry1) which now I'm on just pogo.com.My club pogo. dues well be renewed after the 1st of the year. They automatically charge my credit card.You do not get reimbursed for the charge, and the do not notify you that they are going to do this, because I let them do it for years.I have already had to change my credit card number because Club pogo.and some how they must be connected with I Win because both of them was charging around seven dollars from my credit card. My question is well Club Pogo use my new screen name and password from the new account and forward to Club pogo. My dues are paid up for Club pogo. This has to be settled before I'm charged for another membership. $39.00 well pay for a lot of medicine. I really miss my Club pogo. I well be waiting for your reply. THANK YOU

Wow i am so disappointed in Sims 3. It is a really big hastle to install and really not user friendly. I loved the first 2 Sims and they were really worth buying but i regret buying Sims 3. I will definitely not be buying anymore Sims games. I see all over internet there is people complaining on various sites about Sims. Hopefully someone from EA reads it and eventually does something about it otherwise this could just cause a huge dent in their reputation. I will not be having anything good to say to potential Sims buyers

Club Pogo has NO SECURITY in place to protect their website. They will allow HACKERS into your account who may also download a VIRUS. They will then do NOTHING to correct the problem THEY CREATED. I have placed several calls and wasted hours with their so-called “Tech Support” (overseas call center) who HAVE NO KNOWLEDGE on how to trouble shoot a computer. They emailed me a link to reset my password three times but the link was broken AND THEYDIDN'T EVEN KNOW HOW TO FIX THIS SIMPLE PROBLEM. Club Pogo and Electronic Arts are so well hidden that it is impossible to contact them and speak with anyone. They will however continue to debit your bank account for their monthly fees. This is nothing but SIMPLE THEFT to accept money for an account that does not work and they refuse to fix. Club Pogo/Electronic Arts are nothing but SCAMMERS. Please be very careful before your agree to create an account with them. READ THE THOUSANDS OF REVIEWS ON THE INTERNET FROM MEMBERS WHO HAVE BEEN CHEATED. I plan on filing a complaint with the Better Business Bureau in their city to see if they can do anything but based on the never ending complaints I have read online I might not get anywhere. THIS IS A VERY DISREPUTABLE COMPANY. If you are already a member BE VERY CAREFUL. Based on the information I have seen they probably won't be in business much longer BUT THEY WILL STILL HAVE YOUR BANKING INFORMATION.

I was a member on the website www.clubpogo.com. I played games on the website and continued to pay for the membership, but I have lost the access to these games. I wanted to stop paying them, but I have no idea how to stop this useless fee. I searched for the contact information of this company, but moderators provided only email address. But these people don’t respond! Terrible place and awful fees, so please stay away from them.

I am extremely displeased with the performance of the EA game "The Sims 3". For days i have been experiencing problems with this game, which i have never experienced before this serverly. For the past two days i have been unable to open my game. It would buffer for hours on end. I had tried using compatibility troubleshooter yet this hadn't helped. I had tried uninstalling some custom content but the game would not uninstall it and i have tried reinstalling the base game, yet still, nothing has helped. The game is still unable to load. I have spent hours out of my days trying to resolve the problem. I need the game to load as i have prioritied i need to complete regarding "The Sims 3" and have over 100 people expecting me to complete these priorities. If these issues are not resolved i will have no option but to take further action.

I'm sure there are lots of other similar complaints out there about this exact same thing, but I am so fed up right now, I need to tell my version of what's been happening. I love The Sims game, but they have always had problems with glitches and other frustrating problems. I have been playing The Sims 3 for a few years now, and never had any serious problems. It maybe froze once or twice, but nothing too awful. I just learned I have to save more often. But now I recently got several expansion packs I've been wanting. They sounded great, and I didn't expect there to be any problems with them. However, the University Life EP is completely worthless. Don't get me wrong, I love the concept and it adds so much to the game. The problem is, once my sim is finished with the term of college, the moving van comes to pick her up like it's supposed to, and she gets in to leave town, but her old neighborhood never loads. It goes to the loading screen and the loading bar at the bottom fills up alllmmooosstt all the way, then just stops. The screen keeps changing so I know the game isn't frozen. It just never finishes moving her back home. I've let it sit for more than an hour, but the screen just keeps changing while the loading bar stays the same. I end up having to restart my computer and reboot The Sims. Once the game is restarted, I can open her file without any problems, it just reverts back to my last saving point where she's at college. But I've tried sending her home 3 times now to no avail. Lots of people online are saying to try dropping her out of college rather than waiting for the moving van to pick her up, but if I do that, she won't receive any credit for the college term, and I had spent hours making sure she got straight A's, so I REALLY don't want to do that. And here's the thing I just find ridiculous: I'm not even close to the only one experiencing this problem or some variation of it, and it's been going on since the expansion pack came out more than a year ago, yet EA has done NOTHING to fix it. That's just unbelievable to me! They have the ability to make downloadable patches to solve problems in the game, and they've done so in the past, yet this problem, which completely defeats the purpose of even having the University Life expansion to begin with, has been going on since 2013 and nothing has been done! Sims players have actually had to find their own solutions using mods, which is great that some people were able to get their game working again (I was not because my version of the problem was different that most), but it shouldn't have to come to that. People have spent their money on this game and expansion pack, and they should be able to expect that it's ACTUALLY GOING TO WORK. And it's not up to the consumer to make sure that happens. It's the responsibility of the company making the game in the first place. Like I said, I think The Sims is a great game. I think they expansion packs are great additions to gameplay. But unless the game actually works like it's supposed to, especially when it comes to basic things like being able to get to and go home from a location, there's no point in wasting your money. I'm appalled at the fact that this is a well known, long term and widespread problem with University Life (and also World Adventures, I have heard), yet I have not seen one single thing anywhere online where a person who actually works for EA has given us any solutions or even acknowledged the problem.

I bought the sims4 at musica in rustenburg, I paid for the game, just to find out that I have to pay further internet fees to register at origin after which I found out I have to download the game from origin with further internet costs. Please take note that I have to download a game from the internet which I already paid for. All together this game will cost me about R1500.00 I bought all your previous sims paid for the disks and downloaded it to my computer without any internet. This is unacceptable. If I knew I have to download the game from the internet, why do I have to buy a disk in the first place.