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CB Government Services Employment Development Department Unemployment representative threatened to not give me benefits
Employment Development Department

Employment Development Department review: Unemployment representative threatened to not give me benefits

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6:35 pm EDT
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Hello,

I just called California EDD because I cannot access information regarding my unemployment benefits claim online. I was recently laid off and am running low on money. The customer service lady began to talk to me like I was a child saying "you have had a claim before, ___name___, you know how this works, you know you have to wait to weeks to certify for benefits, it wasn't that long ago." I reminded her that it was the beginning of 2020 (which was 4 years ago) which is kina a bit of time ago. It was during a pandemic and we were all pretty anxious. She cut me off and said I wasn't allowed to sit up on my chair and talk down to her like that. I asked her to please transfer me to someone who could help me and let her know I would be taking the customer service survey after the call. She then said she was going to put a "note" on m unemployment claim. Which to me sounded like a threat to block me from claiming my unemployment benefits. Then, I heard nothing for a while, then I heard music and then I heard the sound of being hung up on. This is crazy town! I worked for the past 3.5 years and have been paying into this benefit. I legit need it to feed my child and live. Hey, EDD, I'm not working and I promise you, I have better customer service skills than this right here. I'll submit an application and help level this up. Goodness!

Claimed loss: Who knows, if she has blocked me from claiming unemployment that's 450 a week until I gain employment. I'd estimate 1,800 - 3,600.

Desired outcome: This to not happen.

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  1. Employment Development Department Contacts

  2. Employment Development Department phone numbers
    +1 (800) 480-3287
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    Disability Insurance
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    Payroll Tax Assistance
    +1 (877) 238-4373
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    PFL Automated Phone Information System
    +1 (866) 333-4606
    +1 (866) 333-4606
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    Unemployment Insurance
    +1 (916) 654-7799
    +1 (916) 654-7799
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    America’s Job Center of California
    +1 (800) 758-0398
    +1 (800) 758-0398
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    CalJOBS Customer Service
    +1 (916) 262-2162
    +1 (916) 262-2162
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  3. Employment Development Department emails
  4. Employment Development Department address
    800 Capitol Mall, MIC 83, Sacramento, California, 95814, United States
  5. Employment Development Department social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
  7. View all Employment Development Department contacts

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