Govworks Holdings
Reviews and Complaints

This "service" is completely unnecessary and deceptive to anyone trying to renew their passport. Up against the tight timeline of needing to renew my passport, I didn't do my research and purchased GovWorks' renewal process. They charge you $200+ simply to fill out a DS-82 form, which is free on the government website. Anything you pay this company does not go toward the actual renewal of your passport. Anyone working for this company should be ashamed of themselves.

I had a bad feeling about sending my passport *** Fed Ex today (Saturday) by 3pm. I called, no response. Found ComplaintsBoard.com gave D+ rating. I filled out passport *** with mygovtworks online X-XX-XX after paying for it 2-25 online at the PO in Evans GA when told I had to renew online rather than in person. I paid online on my cell phone hoping I could mail it in at that time. Was told no, everything had to be done online.Filled out application today, 2-27 Saturday and when I found out I had to mail my passport *** (which has not yet expired) by 3pm today by fed ex, I got that "I've Been Scammed" feeling. Looked them up at your ComplaintsBoard.com website and oh my, D+ rating, lots of people never got passport *** money back. I want my money back, refunded to my Chase Marriott card account, but I am terribly worriedthey have all my personal id info and my passport *** Help!

I tried to get my passport through GovWorks, completed nearly every step of the process, and when I went to have my passport processed by my local city hall, they informed me that without a letter of authorization, the company could not legally take my information or process my passport for me. I paid over $150 to this company, and they cannot even legally complete the service for me. They accepted my money and had no way of actually completing the service. What's more, they now have all of my personal information. When I called to speak to customer service, I got a voicemail that had four pre-recorded responses and no way to actually talk to a human. This company is a scam. They take your money and all of your private information upfront, and you only find out that you were scammed when you either go to have it processed or send it in and wait for a passport that won't come. I want my information removed from their database and a full refund.

I wanted to renew one child passport *** he is under age of 16 so I wanted make appointment and couldn't find any. Maybe due to Covid-19 not every office working some post office didn't answered phones and i could only see few date that there is no appointment. My friends sent information about Express passport. I was in a hurry because our trip next month and desperate I trusted the site and paid. They were giving detail bill about what US government ask for passport *** did charged for insurance and shipping. They sent me link which look legit and detailed and I trusted giving all my child info. After submitted my application I printed out everything and called the acceptance agent office given by them and but employee who answered the phone said they do not do passport. She asked me tracking number none of number legit. Beside if I need an appointment to give the form why to pay them? Also why pay another fee, I thought I already paid them.

Used Gov Works ATTN: Mailaway Keeran XXX XXth St NW Suite 230 Washington, D.C. XXXXX Email Address:***@mail.govworks.com> Order Confirmation received April 12th said was processing passport. *** Order Number: GW-5A3777BBC Then today, April 16th, received email saying I had not paid the right amount and unable to proceed with passport *** The amount was calculated on the website and paid by credit card on the web site including the excess fees for processing and fed ex delivery. Total deducted from my bank account on April 5th was $217.00. I was given a number to call. This is the email: Help Desk 10:14 AM (3 hours ago) to me ***, We were unable to submit your passport *** to the State Department because the check/money order was the incorrect amount/not submitted. The government fee must be payable to 'US Department of State' for the amount of $187.56. You may take advantage of our 'Pay by Phone' pa

My passport is being withheld. After spending over 6 hours on the phone across two days, and being assured by everyone I spoke to that I would receive a refund request form and tracking number for my passport's return, I'm still waiting a full day later without a tracking number. I had to dispute with PayPal, which ruled in my favor, due to non-responsive customer service regarding the refund request form. After numerous calls, I resorted to an automated system to get the form. I was told a manager, Sharon Grant, would update me on my situation. Despite sending her six emails for the tracking number, there's been no reply. An online agent assured me I'd get a tracking number by 6pm ET today. A phone agent said Sharon would email me. She falsely claimed to have left a voicemail. I've had no updates on the whereabouts of my passport or its return.

I used RushMyPassport with FedEx, shipped all documents on July 13th, received by July 15th or 16th. I've been told my original passport and the money order were missing from the package, which isn't true. It seems someone at the office has either taken or misplaced them. The package weighed 1lb, which suggests my passport was inside, as the application and envelope alone wouldn't weigh that much. No one has been able to locate it, provide clear answers, or return my calls as promised. I'm now seeking my application, photo, an express return, and a full refund. I've initiated an investigation into the money order's cashing. One manager tried to assist, but I'm still awaiting a callback. I'm certain all my documents were in the FedEx package. Unfortunately, I must now cancel my trip plans.

On June 16 I attempted to begin the process of renewing my passport. I went to FedEx's website for more information on how the mail process would work. Fedex's website says that you can start an application online, and I was redirected to govWorks. I did not immediately realize that this was a private company unaffiliated with the U.S. Department of State, and I would not have paid the fee for this service had I known. It was only upon completing the application and seeing that they were requiring me to send an additional check to the government that I realized. I am filing this complaint because I became alarmed when I saw on their website that they do not process refunds. I have not mailed them anything, and they haven't provided me with a service yet so there is no reason that they shouldn't process my refund. In addition, there's no way for me to delete my account from their site. They obtained a lot of private information from me, and I want it deleted from their records.

Rush My Passport/GovWorks charges $237 to expedite passport processing to 2-3 weeks but fails to deliver on their guarantee or meet deadlines. I paid Rush My Passport/GovWorks $237 for an expedited service, with the assurance that the entire process would take no more than 2-5 weeks. They typically offer a 1-2 week turnaround for the same price, but adjusted their promise to 2-3 weeks due to COVID. I mailed my passport on August 24th, and as of October 15th, I still haven't received it. The last company update was on September 1st, stating my passport was at a facility in Philadelphia. With no further communication since then and over 7 weeks elapsed, they've exceeded their guaranteed delivery by over 4 weeks. I'm unable to contact the company for updates or information. They have not met their timing commitment, their claims seem deceptive, and customer service is virtually unreachable. I advise against using this company.

2 passports *** mailed for renewal in May. One has been received, but not the other one.Cannot follow up as emails are sent back "undeliverable". I mailed two passports *** May 15 to this company for what was promised as a quicker means of obtaining renewals. We were to travel internationally in August. The first passport *** for Katherine C. Annison, order #GW-6EBXXXXX and it was received in about two months. I paid $176.95 for this renewal. The other passport *** for *** A. ***, order #GW-C69A447F7, and I also paid $176.95 for this renewal. I followed up with govWorks on July 27 to find the status of this renewal. I received a reply the same day reporting that this application had just arrived at the Government and should be processed shortly. I waited severa l weeks and started following govWorks and all emails were returned to me saying "Address not found". This was the email address I had used all along: ***@govworks.com. So I cannot reach Mr. Russell Varecha whom I had been communicating with the entire time. I still have not received the passport *** A. ***.

After they failed to provide expedited service without communication, they still have not sent back my passport *** I need to meet a deadline. Order Number GW-D91AC66F5. Sent my passport *** documents to Gov Works 8 1/2 weeks before my travel date. Did not hear back for weeks so I had to call them for a status and they explained that they will not meet my deadline for travel so I asked them to send back my documents so I can figure this out on my own. After being told that I would get my documents back within 2 business days, I have yet to receive my passport *** documents after a week and half and the person on the phone said they will not expedite my documents and have to wait for USPS to send my materials. USPS confirms that they have not received any of my documents from Gov Works. I need to present my passport *** person to my local government office by Monday the 26th of April so that I may retrieve a new one. I have no choice but to report my Passport *** stolen by Gov Works. I don't understand why they won't help get my government documents back to me like I was told or how they can get away with holding on to them. Am I entitled to sue for stealing such sensitive materials?

Misleading Service I mailed passport documents for my husband and myself to Gov Works early January. I received confirmation from Gov Works that these documents were received on 1/6. There were no problems with my information, yet my application wasn't forwarded to the US passport office until 1/18. Given the fee charged, this is unacceptable! There was an issue with my husband's photo. I was told an urgent email was sent, which I never received. The rep tried resending it multiple times to no avail. It wasn't in my spam folder. After providing an alternate email, I finally got the details. I overnighted the new photo and received confirmation from FedEx of its delivery. I emailed Gov Works with the tracking number for verification but got no reply. Beware, this service is misleading! My renewal would have been faster if sent directly to the US Passport office. I'm out over $500, facing additional passport fees, and may need to reschedule my trip. Do not use this service; it won't expedite your process, only delay it. I requested a refund and was ignored. Gov Works is taking advantage of people. Avoid the hassle and go to the US post office instead!

GovWorks advertised a 2-3 week expedited passport service for $237. It's been over 10 weeks and I have not received my passport. On Sept 16th, Rushmypassport.com (GovWorks) offered this service for a renewal process. This differed from their standard 4-6 week service. I chose the expedited option because their website boasted high ratings and endorsements from reputable sources, suggesting reliability. However, it's now past 10 weeks (as of November 30) and my renewed passport hasn't arrived. I've contacted GovWorks thrice about the status and they keep saying it's in process. I've twice asked for a refund of the difference between expedited and standard service due to their failure to deliver. They've ignored my requests. I understand Covid may cause delays, but I'm upset by their false promise of speed. They continue to sell this service and highlight selective positive feedback. I'm aware it may take even longer to receive my passport, but I insist they refund me the difference between the expedited fee ($237) and the standard fee ($99) promptly.

On 04/27/22, I sought help from Rush My Passport to get a new passport for my son before our cruise on June 3, 2022. Their website claims to cater to all passport needs. This is misleading. I paid $227 for expedited service, completed the application, but wasn't informed about needing an appointment at a local agency. On 04/28/22, no agencies had openings before late June, making it impossible to get the passport on time. The next day, I tried to request a refund. The provided phone number and website were unhelpful, and the Govworks Refund Request Form had a 24-hour return policy, which I missed. I've disputed the charge with my credit card company and if successful, I won't need a refund. However, the company should update their website to reflect the truth.