Enterprise Rent-A-Car
Reviews and Complaints

I reserved a car in 07/28/19 on my birthday. Upon going to pick up. I was told that my name was on the "do not rent list" bcause of a damage vehicle i had back in 2014. Given a no. to call for resolution. Disputed it and they sent me a picture of a vehicle with a scratch. i was then told that acct was handled by First Financial and make payment @ www.claimtopay.com. Went in on 11/15/19 and made $100.00 payment. Went in on 01/03/20 and made an additional $100.00 payment. Phoned First Financial @ 855-282-1465 to see how much I owed on the debt. Was told that there had not been any activity on the acct since 2014. Had no records of my payment. instructed to call Enterprise. Spk with 3 different reps @ Enterprise, who told me they could not find the acct and they did not know where the money was. We are only talking 6 years ago, how could you not know, what kind of system is this. Left me with they would have to do an extensive search to find where the money went. I asked whose web address is that. They say it is an old website of theirs and they have since obtain another site. I asked since July 2019, which is when the site was given to me. They said no, it has been about 5 years. Out of my money and my name remains on the "do not call list>

Picked up a rental supposedly with no damage listed on the initial contract. The contract also was missing information including the price of the rental. It was written because their printers were not working. They told me of I had any concerns I could have a walk around by an employee to check for damage. I immediately saw a scratch and requested the walk around. The employee "noted" the scratch and told me I could go, without providing anything in writing. The employee never looked above or below the vehicle. I requested he provided me a written slip. I had no idea that the roof or undercarriage needed to be checked until brought the vehicle in to be dropped off. When I dropped off the car they told me there are 2 dents on the roof of the car which was never checked by their employee. Now they want to put their claim through my insurance.

I have never been so frustrated with enterprise as I have been now since I started renting from you guys in june of 2017. First I will say that ever since you guys removed brandon and his crew from the sahara location in las vegas, nothing has gone right! Brandon and his crew were absolutely amazing. Every time I went to rent my car they greeted me by name and knew the twins. The entire crew was always so extremely friendly and helpful.in feb of 2019 when I went to pick up my rental he heard me mentioning on the phone about my brother passing and they made me feel so loved with the condolences they gave to me. Speed up to april 2019 when I rented a 12-18 passenger van for a family trip. The crew that was there was allllll new. Friendly, but I was skeptical. They were nice enough to apply a "military" discount once they saw my usaa credit card. Once I returned the vehicle I never received a call as I did before with brandon and his crew to close out my rental contract. I called and they were nice enough to apologize and say the only thing was that the tank was not on half a tank and claimed they were going to charge me extra until I took off of work and went to show them I took a picture right in front of the facility that should the tank was well pass the half mark. They handled the situation.in may of 2019 we rented a car from the denver holiday inn airport location and aside from being charged a toll fee weeks later the experience with them was okay. Now speed up to the recent rental, oct 31 2019 confirmation #7kfq0q. It was for a quick getaway in which we ended up coming back a day early due to a work emergency for my fiancé. At the time I spoke with leon and he said he would take a few hours off once we returned the rental. He called me saturday morning after the rental was turned in friday evening and explained the charges. Tuesday I just so happened to view my bank account and instead of being refunded the deposit I was charged for it. I called the rental location and a little boy named gustavo answered and said "oh yeah I was just looking at that and I made a mistake!" I was very upset and irate explaining to him that now with $400 plus being held on my bank account because of an error it is going to cause things to bounce on my bank account such as my rent and electric bill payment. He just very plainly said "sorry I fixed it". I asked to speak to a manager and rebecca came on the line and when I explained to her that a simple "I fixed it" is not going to stop me from looking bad and being humiliated with my leasing company and electric company. Rebecca stated to me that if there are any late fees and other fees that she will take care of with documents which is fine because I will present those. Here is the problem, I am now at the mercy of hoping this money gets returned before my rent and electric bills comes out. I will get fees on my bank account, my leasing company, and possibly have my power disconnected because of this mistake. Something needs to be done and I feel that enterprise should address letters to not only me but my leasing company, bank, and power company so that this error does not fall on me in the long run. I hope this email gets into the correct hands and is addressed as it should be.

Thank you,

We rented a vehicle from Enterprise for one day. We returned the car just as it was received. We then received notice of a damage claim filed against us. We contacted the rental branch in Longwood, FL and they told us not to worry that they would submit information to cancel the damage claim. We contacted them numerous times as we continued to get notices from the damage claims unit. We've spoken to two assistant managers and both continued to reassure us that the claim would withdrawn. We repeatedly asked for this information in writing, but never received anything. We contacted customer service via Facebook and the referred us back tothe claims department. Today, the claims department has informed us that the claim has been sent collections. We are beyond livid with the lack of communication between offices and the lack of concern for your customers. No one will listen or even acknowledge our issue or complaint. Is there any recourse other than legal action?

I used to love Enterprise commercial's creativity...now I run for the remote to change the channel. The incredible volume of these commercials is off the chart, ridiculous and unnecessary. I thought there was a law about overly loud commercials? These commercials are obnoxious. They don't get my attention in a good way, they make me not want to use the company.

I don't appreciate what Jennifer Livingston did to waste my time after an interview and delayed me with an answer and now she turned me down for the job. I'm very qualified for the work and she failed to let me know how the process works. I want to work for enterprise and I have my friend works in enterprise saying they need to hire alot of people. I want to make a complaint about what Jennifer Livingston was doing a d turned me down for the job. While everyone getting hired?

On September 13th I made a reservation through Priceline with Enterprise for a rental car for 4 days for my father. I was charged $33 for the insurance that I opted for time that I checked out with Priceline. Leaving a total of $145 to be paid at the time that the car was picked up. When my father went to go pick the car up he was first told you cannot rent a car without an electric bill in his name proving proof of residency. Unfortunately my dad only rent a room in someone else's home and the electricity bill is not in his name. He did, however, have mail from the DMV, Sacramento County Superior Courts, medical bills, mail from Social Security, all current mail from the same address as the address on his ID. You would think that this would have been sufficient showing proof of residency but the man working the front desk insisted that only an electric bill would be sufficient to prove his address. Then the man proceeded to tell my dad about how he didn't have full coverage insurance and therefore he would not be allowed to rent a car through Enterprise anyway. Which could be understandable if we hadn't paid for the optional insurance when I made the reservation through Priceline if you hours prior. Which, keep in mind, they had already charged his card the $33 for insurance coverage that they offer. My dad who had just gotten off of work and wasn't able to go home to change his clothes before he went to the Enterprise office off of Fair Oaks Boulevard in Carmichael California, was being treated as if he was inferior To the man (his name being Michael I believe). The Enterprise representative was not only extremely rude to my father, but was absolutely no help to him and finding some solution nor even offered a refund for the $33 he had already been charged. Needless to say, my father left the Enterprise office extremely upset and without a rental car. I I can promise you I will never refer anyone to Enterprise. Whether it be that store, a Carmichael California, or any other Enterprise in the country. Ever! I would like to see Michael go out and work as hard as my dad does every single day, out under the scorching Sun, and temperatures that can fry an egg on the cement. All well being 20 years his senior. My dad deserves to be treated with the utmost respect. Not treated like a low life bum expecting a free handout. Perhaps Enterprise should send all of their employees to a customer service etiquette class and require each employee she passed the class before they are allowed to begin actually working for the company.

I previously submitted a review detailing my experience with the Spokane Valley, Washington Enterprise branch. To pick up where I had left off, a rock had hit the windshield of my rental car(2019 Ford Flex) that I had returned to the branch on 05/13, upon returning, I signed an acknowledgment of the damage and asked how much the repair would cost, I was told that they(at the branch) had nothing to do with that and that corporate would be contacting me. I did receive a letter from the Damage Recovery Unit about a week later informing me that a claim number had been assigned and that I would be receiving a bill with "supporting documents". I called the number on the letter a few days later and was told that "the wheels move slowly" on something like this and to give it about 30 days. I thought this strange as the branch manager had informed me that it was a simple repair and it was fixed immediately by Safelite. After hearing nothing for a couple of weeks, I called back in and spoke to a young man named Cody who informed me that they were waiting for the branch to send them the bill and that it could take up to 30 days. I called back in a few weeks later after hearing nothing and spoke to Kristen who informed me that billing for certain vendors is only done once a month and that it could take up to 45 days for me to receive the bill, I accepted her timeline and agreed to wait even though this is not what I was previously told. I should mention calling in to the Damage Recovery Unit(Dru) is a painstaking and Time consuming process as you have to hold before speaking to the operator and giving your info and then hold again while you are being transferred to "the team" handling your claim. After nearly 60 days and hearing nothing, I called back in and spoke the to the most disrespectful and combative representative you could ever imagine, I have already submitted a complaint to Care @ Enterprise with a basic transcript of what he said to me so I'll leave the details out of this. He informed me that it could take 90 days to give me the information. I finally received a letter on July 27th, 77 days after the claim was initially opened! This informed me of the amount they were claiming I owed plus a $50 Administrative fee, total of $447. The funny thing about is that after all of this time, they still didn't send me the actual invoice from Safelite, in other words, they still had no proof to show me that this was legitimately what I owed. I called the branch and finally got the branch manager to email me a copy of the invoice, I have no idea why he couldn't have done this when I asked him about it just days after I returned the vehicle but at this point, I was just happy to finally see it. The invoice that he sent me does not match the amount that I'm being billed for, I would call this the very definition of Fraud. The DRU Called me last week to ask why I hadn't paid, I told her about the discrepancy and she told me that she would send t the bill to collections if I didn't pay, I told her to go right ahead. The bill is now with a collection agency and due to the way that I have been treated, they will never see a dime from me. It didn't have to be like this, I was ready and willing to pay for the Actual Damage from Day 1 but they insist on dragging this out and shrouding the process in secrecy so that they can throw in fraudulent charges and outrageous Administrative fees after wasting a significant amount of my time. Therefore, I'm considering this matter closed and by the way Enterprise, don't bother putting me on the "Do not rent list", I voluntarily pledge never to do business with the rental car company from hell ever again. I hope it's worth throwing customer service out the window by farming out this process to the lowest bidder(probably the same kids that were selling magazine subscriptions door to door a decade or so ago) to save a few pennies. At least with the money you save, you can afford to hire Kristen Bell as your spokesperson so I guess that's something.

I rented a car from Enterprise at Hamburg airport on July 23, 2019. I paid the car rental price in full amount in cash the same day I picked it up. When I asked for a receipt, the employee responded that it will be sent via email with the rental agreement (which never happened!). I returned the car on July 28 and the employee never mentioned my credit card would be charged for the rental. Upon my return back the US, I received a message from my bank that my credit card was charged for the rental fee I HAD ALREADY PAID. I emailed enterprise and they promptly responded that they never received cash from me. That employee CLEARLY purposely never gave me a receipt and probably pocketed that money. No idea what to do now!