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EOS Fitness Complaints 159

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N
10:27 pm EDT
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EOS Fitness Month to month membership suddenly after 2 years shows up without me knowing anything about it.

I am suddenly being charged 53.61 for a yearly fee. No one can explain why after 2 years on a month to month no contract mbr ship when in Jan 2020 the gym lowered my monthly dues to 10.71 with out notification and now this month their 53.61 shows up no notice no approval on my end at all. I have refused the charge. The manager Todd said clearly that I had a choice to either pay the yearly fee or he would take my membership back to the 1st of the year and charge me 24.99 " Either way I will get our money out of you. I asked him what it would cost to end my mbrship. He piped yo and said" are you dead I told you it will be the 53.61 plus the july month payment. I am going to get our money. I hope you can explain this to me in terms other than I gonna get our money.

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J
11:32 am EST

EOS Fitness Charged for a payment that was supposed to be frozen- still haven't received refund

Hi, I was charged a personal training payment that was scheduled to be frozen on Feb. 10th, 2020. It over drafted my account and I had to pay a 36.00 fee from my bank. It was agreed a week prior to be frozen and that my next payment wouldn't be until 24th of Feb. I spoke to someone on the 10th when the payment came out, and they said they knew what happened and put in for it to be refunded vi two different methods. It's now 9 days later, and I haven't received anything and when I call the gym, they say it least been received, but not processed. This mistake cost me an overdraft fee and screwed up what I had budgeted for my other bills. I would really like to receive my refund or some explanation of what's happening. My training is now frozen for three months (so I was told) so I can catch up, but I still need my refund as well.

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C
12:20 pm EST
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When I signed up for the gym? Travis talked yo me about a trainer. I told him that I was newly retired and disabled and was on a very tight monthly budget. Anyway after a lengthy conversation I signed up for half an hour trying once every week. I did tell him that if I can't swing it that I will be canceling it at some point. I called him yesterday because...

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J
9:41 pm EST

EOS Fitness improper billing

I'm attending EOS for a few months with my family.
However, I canceled my wife's registration in person at Higley RD EOS and was assured that there would be no further charges.
However, I was surprised in my account with the amount discount related to her monthly fee.
I need this error fixed urgently.
I await return with the same urgency.

Joao Vitor,

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Update by João Vitor Herzog da Cruz
Dec 30, 2019 9:43 pm EST

Estou participando da EOS por alguns meses com minha família.
No entanto, cancelei o registro de minha esposa pessoalmente na Higley RD EOS e tive a certeza de que não haveria mais cobranças.
No entanto, fiquei surpreso em minha conta com o desconto de valor relacionado à taxa mensal dela.
Eu preciso desse erro corrigido com urgência.
Aguardo retorno com a mesma urgência.

João Vitor,

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Z
7:13 pm EST

EOS Fitness physical training

So I had to cancel my personal training due to school and work my schedule became unpredictable so it was best for me to cancel cause I won't be able to make it just for me to be informed that I have to continue paying until April. So not only will I not be able to make these appointments I have to pay for something that I'm not going to be able to use I don't wanna cancel my gym membership I just couldn't do the physical training portion of it nor was I informed there was a six-month commitment to the physical training. Had I known that I wouldn't of paid for it not only that I was not aware that it was $148 for two 30 minute sessions.

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10:53 pm EST
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I'm a member of the gym on centinnial & simmons. The customer service sucks!!! And the facility is a joke... It's a bunch of young females running the establishment. They don't great the members, no smiling faces and it feels like i'm working out in a high school gym. I must say the young man at the front counter and joelle are great!!! I'm thinking about canceling my membership.

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7:42 pm EST
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I'm a new starting member of this location, due to work reason had to cancel the membership. Manager on Duty-NEHHA keep saying I was wrong about the contract terms impatiently and staring at me, rolling her eyes like I was fool. I told her I'm not-feeling comfortable with her attitude but she insist doing that and saying "I already said 4 times it's you...

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4:08 pm EST
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EOS Fitness neglect, possible wrongful death and theft

My husband was in physical distress. Gym NEVER called me during their attempts to "revive" him or even after they transported him to hospital. When I went to the gym with witness, they claimed they began defibrillation and then called 911. Dr. and nurses claim their treatment sped up his heartbeat instead of the required compressions to slow it down. They then said they called 911 when machine told them NOT to use. They claim they gave me time line facts, and that EMT'S also gave them to me. False, never happened. Claim they have a video, gym Mgr offered to show up, regional Mgr has ignored emails and requests. Personal belongings are missing. Hospital stated all they received were his wallet, empty except for ID, and his keys. Hospital security also claims they were not given anything else. His Movado watches, bank cards and cash were not returned, and his gym ID check in was missing. I have requested the exact time line of the gym actions and demand to know why I was never contacted by this gym, and that they lied about what they did, when and not every telling me they transported him, just, and I quote, "cleaned up the mess".

[protected]

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3:16 pm EDT
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I was hurt on the job at the time of training with eos fitness.. I went in and spoke with the managers of the personal trainers and gave him paper work where it stated that I have a limit on any lifting, pushing and/or pulling. They still made appointment date with the trainer and I still got charged for them. I did inform them that I was not going to be at...

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9:23 pm EDT
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EOS Fitness training

I need my money back is 148 dollars for nothing plus 34 dollars they charged in my husband account and is not my account for a training that I didn't take it I told Katie dont charge in my husband checking account because is not under my name but they charged...I spoke to the manager I cancel the program and I need my money back...but they dont say anything and they dont call me back. I want to know Who is the general manager?

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Jesus Valadez
US
Feb 20, 2020 7:27 am EST

I’ve only been going to the gym for a month and I’m paying the $18 membership, and when I looked at my checking account they charged me $71!? I don’t have a personal trainer and I don’t take classes so idk if they cost extra, so what did they charge me for?

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K
12:35 pm EDT
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I've been a member of the EOS gym on Centinnial and Simmons for 3yrs. Now. When Qunn was the manager there he was very personal and cared a lot about the members. He always greeted you with a "hello, how's your day going" he always had a smile on his face and it was easy to communicate with him. If there was an issue, he always tried to satisfy the gym...

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B
2:49 pm EDT

EOS Fitness cancellation not completed.

When signing up for a membership, I was told that when I needed to move due to my husband's military orders, that it wouldn't be an issue cancelling my membership. All I would need to provide were his orders and our housing application in order to show that we had moved. We moved in July, however I did not have the paperwork available just yet and so I was ok with paying for one month that I wasn't using. I called and asked where to send the paperwork once I had it at the end of July. I was given an email for their supervisor and was assured it would be all taken care of. I sent the requested documents... twice now. And they are still charging me each month and this supervisor hasn't been responding and no one is helpful when I call. So now, I have called my bank and letting them handle blocking any charges going forward. This is insane to me that they can't get their [censored] together. I'm sorry but when I signed up I made it very clear that I needed to be able to cancel when PCS orders came in. Don't tell me it won't be a problem when it clearly seems to be a problem. I wouldn't have signed up to begin with then.

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J
12:48 pm EDT

EOS Fitness falsely charged

On aug.29th 2019 my bank chase bank shows a charge in the amount of 35.14 from eos fitness I was falsely charged. I have no membership.havent signed up for anything. Matter of fact I was out of town when this charged occured. I was falsely charged this need to be taken care of immediately.
You can reach me at
Jennifer chambers
[protected]
My address is
5480 s scott pl
Chandler az 85249

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Kevin Ferguson
US
Sep 09, 2019 1:18 pm EDT

Wouldn't it make more sense to report it to them rather than posting your home address randomly on the internet? Google them and call.

J
Author of the review
J
Jen chambers
US
Sep 09, 2019 1:24 pm EDT

Yes. You are right. I didnt even think about that. Actually I didnt realize everyone can read it. Can I cancel it so my address and all other info isnt public like that. Thank you.

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M
2:49 pm EDT
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I have been taking the water fit classes on Tuesday, Friday, and Saturday for the last 10 months. Up until just recently (within the last month), the classes have exploded to over 35 people in each class when the website for enrolling in the class clearly states the max is 25 people. I have noticed that quite a few of the members who take these classe...

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4:34 pm EDT
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Good afternoon, I am emailing today to ask for the direct contact information of whoever is best suited to handle a very serious issue that I am experiencing, regarding being harassed by an employee at the EOS gym in Murrieta, CA. It is absolutely ridiculous to me that, as a paying member (who's been a member for 4 years), that I am being harassed to thi...

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J
8:36 pm EDT

EOS Fitness waiting

Wen't to the gym with questions about my bill and ready to pay for it. Was told to wait for the manager from 5:30pm amd we gave up waiting at 6:20pm. I understand he was held up by another client but we shouldnt of been told to keep waiting and waiting while he never showed up for about an hour. We were also sitting patiently before the lady who was helped even came in, she was just more demanding so he helped her first. Terrible experience

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E
11:51 pm EDT

EOS Fitness health fitness club

Do not believe the $9.99/month advertise! Lowest price for a couple is more than $22.95, and one would be a gust! Plus, you will be charged a yearly maintenance fee of $40. None of these were informed when you join.

We have to cancel the membership due to health issues, then we were told extra month payment + $15.00 cancellation fee, this is all news to us! We have not be able go to the Gem for months, we called in April 2nd to cancel the membership, but they already charged the $40 maintenance fee on April 1st for 2017, we asked for refund, they refused, and said they will send collect agency if we do not pay the extra month fee! Why should I pay for the service I am not use? Why they did not tell us before we join?
I did not have such experience with 24hrs fitness when we moved and has to cancel the membership!

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J
8:58 am EDT
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EOS Fitness cancellation policy / renewal fees

EoS gym is great at billing you and not notifying you.
I haven't gone to this gym in over 4 months now, and just got charged for an annual fee of $50 without any kind of notification for renewal.
Whether or not that is part of the contract, this is an easy way to keep people stuck in a membership where you pay an additional fee without being asked to renew. Not only that, but when you cancel you membership, you pay 1 extra month and another $15 fee for canceling.
I would NEVER sign up at an EOS gym again because of this policy.
When speaking to someone about waiving the fee, she told me there was nothing she could do, which we all know is BS.
Crappy customer service, stupid policies, overall a bad experience. Thumbs down on this gym and their policies.

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Shaleece N Mike Downs
US
Jul 02, 2022 2:34 am EDT

I signed up for the 6 month training. Was injured. Tried to put it on hold for the month. Kept being pushed person to person. Saying I will get your message to the manager and he will call you back. Three weeks of this! I even had the doctor make a note for me, to show the truth. I emailed it in to the personal trainer manager. Still no word. And just found out they have been charging me 140 Dollars a Week! That is working out twice a week with a trainer, for half an pur each time! Would definitely never recommend personal trainer.

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Vicki luvs Kennedy
US
Sep 07, 2021 12:38 am EDT
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Call you bank and report fraud. Eos commits fraud constantly

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RobertAllen
US
Feb 28, 2017 6:30 pm EST

Right on and never ever sign up for a personal trainer at EOS. I was told that my trainer fee of $136 per month was cancelled, and when I checked the next month on my credit card statement there was no charge, but then it turned up again the following month. These people are unethical; I would avoid at all costs

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7:06 am EST
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I have paid for 3 months training program. The company EoS Fitness informed me that I needed to continue it or to cancel in the end of the third month. I was surprised when they charged me again, but I have informed the rep that I wanted to cancel their subscription. I wanted to return the payment and called to their office. The lady said that it wa...

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Overview of EOS Fitness complaint handling

EOS Fitness reviews first appeared on Complaints Board on Jan 10, 2016. The latest review Personal training sessions charged when they shouldn't be was posted on Jun 13, 2024. EOS Fitness has an average consumer rating of 1 stars from 161 reviews. EOS Fitness has resolved 0 complaints.
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  1. EOS Fitness Contacts

  2. EOS Fitness phone numbers
    +1 (602) 368-1221
    +1 (602) 368-1221
    Click up if you have successfully reached EOS Fitness by calling +1 (602) 368-1221 phone number 0 0 users reported that they have successfully reached EOS Fitness by calling +1 (602) 368-1221 phone number Click down if you have unsuccessfully reached EOS Fitness by calling +1 (602) 368-1221 phone number 0 0 users reported that they have UNsuccessfully reached EOS Fitness by calling +1 (602) 368-1221 phone number
  3. EOS Fitness emails
  4. EOS Fitness address
    14843 N Northsight Blvd, Scottsdale, Arizona, 85260-2629, United States
  5. EOS Fitness social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 01, 2024

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