Epoch
Reviews and Complaints

I am being charged for something l have no idea what it is and what it is for, I am a pensioner and can't afford this my number is [protected] is there any chance of a refund please I cannot pay this my e.mail is [protected]@googlemail.com please help thank you.

I had an unauthorized charge on my bank account of $34.95 and The charge was from Epoch, I was unaware of this charge so I called the number that was associated on my bank account statement. A customer service representative answered the phone, his name was Tori Ell, at least that's what he said his name was. He was very rude and say that the police would have to investigate, this sound totally unprofessional. He didn't hear what I was trying to tell him, all he wanted to do with state fraudulent accusations at me the customer. And threatened me with the police. I've never heard of such ridiculous behavior from a representative of a company. He then hung the phone up on me. I think this is totally ridiculous and I want my money refunded to my bank account please. Representatives of a company should not act this way this is not professional. I feel that representative like this make your company look bad and do not give the customers any satisfaction with being a member of a company like this. Could you please focus on better customer service representatives. I spoke with Tori on September 23 of 2015 at around 6 AM Alvin Texas time...

I bought a member ship for a site that used false advertising to get people to join. When I realized this, I contacted Epoch through their live chat function. I told them I wanted a refund and they told me they WERE NOT ABLE. Once I told them I know they can and then that if I had to I would involve the authorities in the matter they refunded me immediately. Then rudely (and butthurt) said take care and that was that. BEWARE THIS COMPANY

Hi.
I have emailed epoch.com asking for an immediate cancellation of my membership. However, i have noticed that my credit card is still being charged with different amounts from the same guys, namely, epoch.com.
Please assist me in this regard
Kind regards
Abdool Essa
Durban
South Africa
Email: [protected]@telkomsa.net

After using the service and corresponding by on-site messaging with a number of "women", it became apparent by their nearly uniform responses and highly similar language that these response could not have been written by different women but were in almost all certainty written by one or more people who most like represent this company. I really doubt if anyone ever meets in person with anyone else who is listed on this site. They are skillful at leading you on with sometimes inane posts that people in their right mind wouldn't write.

On 25-5-14 I emailed your company concerning Fradulent payments taken from my Lloyd's bank account. You replied that refunds would be made for these payments please confirm this will include payment taken on1-5-14 for£19-03 please further confirm no more payments will be taken from my account. Otherwise I will instruct bank Fraud Department to seek legal process. Mr. Edward Stubbs. Email [protected]@outlook.com. Last four numbers my debit card 5012 thank you

Two charges for 19.95 each started appearing four months ago and I never signed up for anything, much less twice. When I tried to dispute the charge with Epoch the website asks for 2 of your username, member id, email address and credit card number. Obviously if I never signed up for anything, I don't have a username or member id, so basically they require your credit card number to dispute the charge!

Today I checked my credit card billing and saw a EPOCH.COM *GRANITYEN 14, 95 charge. But I didn't buy nothing in this period.

I know that EPOCH is a "company that work with thousands of partners and do credit card charge for them" But I didn't bought nothing online or offline with this credit card.

I already sent a message directly to epoch.com and hope get this stuff fixed soon.

This name has showed up on my monthly bank statement with a charge for $40. I'm quite sure that I've never purchased anything on this website so it suggests that this company is processing stolen credit cards. Just to be sure that this never happens again I've closed my credit card and got another one issued. My bank told me that they can't help me in getting a refund as well...

Not once have I ever signed up or used this payment processor.

Received a SMS from the bank informing me of two debits while I was offline immediately voided the transactions. There were two:
EPOCH.COM - *RUSEFUL RM 256.17
EPOCH.COM - *FCIINCDBA RM 3.29

Immediately voided the card. Now I have to wait 10-60 days for the bank to investigate.

I suspect my card got skimmed and thanks to Epoch's very loose approval and guidelines, the fraudsters managed to get whatever they ordered or cash.

My debit card bank-Lloyds TSB phoned me by saying I was taken money from my card continuely by a company called Epoch.com which I haven't heard in my life. Because that debit card I use as a saving account to buy large goods like furnitures or flight tickets so normally I don't check the balance that frequently.also I don't use online banking so I was totally unaware I ve been charged by this company. Came back home, I took out my previous bankstatments to count, to my surprise, I ve been taken out 186 times of £6.8 in in less than two months from March till today! I was astonished! What sort of online payment company it is? It's totally illegal! Fortunately my bank will refund my loss and issue a new card, but still how they managed doing this is preculiar for me.

Epoch.com*fciin have removed money from my account on a couple of occasions with a combined total of £40.54p on the 4th of february and 5th of february and the 5th of march, i want this sorted, i have only had my account 4-6 weeks and will only use it at bank ATM's, so please explain to me why i have had charges placed against me.

I had an unauthorized charge of 14.95 to my account from this "business" after asking for a refund from another website which I guess uses them for internet payment transactions. Several others seem to have numerous encounters with this business charging monthly to their bank accounts without permissions.

Epoch.com has taken the following unauthorized payments off myBMO MasterCard
Oct 10, 2012 $30.75
Oct 11, 2012 $37.15
Oct 13, 2012 $34.99
I would like these unauthorized payments refunded!

I registered with Nextdoor Models via Epoch and canceled my monthly recurring subscription (at Epoch's web page) after about 2 weeks. When checking my credit card report today, I found to my surprise that I had been charged already for 2 months and 3rd payment was booked.

I contacted Epoch's billing support and they agreed to cancel the booked amount but refused to refund the 2nd charge, which was made after I canceled. They said that I should have gotten confirmation e-mail about cancellation. I didn't get it but their web-page had confirmed that my subscription was canceled. I remember it well, because I was surprised that it said I can still use my subscription until end of first month, although I canceled early. Yes, now I see that their web-page also says that on cancellation I should expect a letter of confirmation, but I didn't notice it back then, I trusted the confirmation on my browser screen.

My conclusion is that Epoch's service is either broken or deliberately tries to take advantage of those who don't read the fine print.

Epoch.com is an internet payment service provider that provides credit card billing services to its subscribers. The way the trial membership scam works is that when you sign up for a trial, you are sent two separate receipts, with two distinct account numbers and two different site names. The first one is for a random site that is unrelated to the site you signed up for, the second is the site you signed up for. The first account number is not cancellable through their web site, clicking on the cancel link and entering the account number from the receipt returns "Unknown account" every time. The second account number (from the second receipt) associated with the site you signed up for, IS cancellable through their web site. If you fail to telephone them, or use their Live Chat to have Epoch customer support cancel the account, then it remains in their system - hidden from your view - and will trigger a payment later. Later, if you complain and call them out on these facts, they cancel the hidden account making it look like you cancelled it on the date you complained. The only way to prove they are doing this is to keep an HTTP transaction log showing that you attempted to cancel through their website and their system FRAUDULENTLY denied that such an account existed. Pay careful attention to the receipts you receive by email, use only their phone or live chat to cancel, and make sure you get a cancellation confirmation number from the support representative. These guys are definitely ### and need to be shut down. Any site you come across that offers the choice of either Epoch or ccBill, don't ever choose Epoch!

I have an unauthorised transaction from my debit card 21/08/2012, from EARTCOMLL.epoch.com ffor 37 dollars..how can i stop this from happening...Thankyou martin cain

I came across a series of transactions from Epoch.com *Granityent that was processed all on the same day - they total to $723.32 all on my Visa Debit Card. I have alerted the fraud team of my bank - as I have not authorised these amounts - when I investigate them further it appears that they are based in Europe as I have been charged conversion rates. How this site got my details I am uncertain however due to the large amount of money I would like it returned...