Esso’s earns a 1.3-star rating from 450 reviews, showing that the majority of customers are dissatisfied with fuel and service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
fraud from cashier keeping OUR receipts for her own use
I have gotten gas at Esso in Kazabazua Quebec 357 Rte. 105 for years and its been happening for a while now...its been brought to the managements attention but seen she's a good friend she's not getting fired. Its shameful that this older lady (Irene) who works the early morning shift is getting away with fraud of the Esso points. She has been seen and heard asking for the peoples (I believe they are local ? not sure) but she is asking them for their receipts and will give them a free coffee (again stealing from the owner). There is always a sign for help ...but locals will not work there because of this lady. Why is she let away with this ...at our expense. If I don't want a card why should I give her my points to redeem ? She's been seen putting receipts in the drawer behind the counter. Its a sad and dirty place anyway...to bad its bringing the Esso name down.
Desired outcome: Fire this lady....its Fraud
Employee conduct/customer service
Hi I would like to register a human rights discrimination complaint against an Esso clerk at the gas bar at 618 Colborne St. in Brantford, Ontario, Canada. The incident took place this morning, Thursday, March26, 2021 at approximately 5:30 am. Upon entering the store to purchase gas, I was yelled at in a rude and unprofessional manner to wear a mask or be...
Reader board hasn't worked for over three years!!
Hey, how hard is it to replace parts or just turn on a simple esso reader board! Why is it necessary to complain time and time again! Fix it or tear it down! We need to see the price of gas so we can decide whos got the best price!
How long does it take to fix a reader board three years?
Esso, at sea bird island, agassiz, b.c. hwyway 7
Get the effffen thing fixed!
Why have a complaint section if you dont even take our complaints seriously! Three years blank or spotty use?
Desired outcome: Get the reader fixed for good or install a new one and turn the damn thing on!
This complaint process is a laugh just fix the reader board or replace it so it works has been blank for over three years? Why?
Esso seaboard island, agassiz, b.c. lougheed highway
Fix it for once or replace it if the reader board is a lemon! We want to know what the price of gas is as we pass at 90 k
This us my imp tenth time [censored]ing about this small minor problem!
Wheres the company rep that supposed to oversee your shops!?
Not impressed, pissed off it taken so long to fix a simple problem somebody is NOT doing their job!
Car wash
I purchased 2 luxury car washes at Esso in Renfrew with the understanding it was okay to go beyond the 3 months. At the time of purchase I flat out said it was not worth my bother to buy if it had the time constraints. The worker said it would be okay to go longer. I get the tickets were purchased sometime ago, I never planned on it being this long, the...
Gift card rip off
Esso gift card .2 of my 5 gift card were empty
Gas card rip off
On Saturday, December 19 at approximately 12:00 I went into the Esso Station on the corner of Highway #3 and Highway #140 in the city of Port Colborne to buy a gift card for my son-in-law for Christmas. I paid cash for a $50 card and left without a receipt (not smart). My son-in-law tried to use it on December 28 and it was empty! I don't expect a refund because I wasn't smart enough to get a receipt, but I wanted you to be aware of the actions of your employees.
Pat McIntyre
2518hwy 3
Port Colborne Ontario
L3K 5V3
[protected]@gmail.com
Desired outcome: Emlpoyees that dont rip customers off
Rude staff, poor, treatment, broken, car wash trapped, refuse to reimburse
Jan8th 5 : 42 pm, got gas and bought car wash, car wash broke as soon as it started, I was trapped and had to call the attendant to let me out. He did not apologize and said he was serving customers and would come after. I pointed out that I was a customer, and trapped in the car was and need his help. After 10 minute he finally came and let me out. Still...
Point system no phone # in there system tried a couple of times we just left..
You think ya go to the store to buy food for yourself you take your stuff too the counter the attendant ask for your phone # you give it to him he punches that number into the so called machine that they have and before you know it it magically disappears.. The station at the corner at 64th ave and scott rd in surrey bc canada beware of this store as they won't honor whites or native people, only cater to their own... There so called points system is slow as so is the workers who operate that store. If the #is not in that system then how did I get the points before I have been attending this store for 2 years
Desired outcome: all we want is for esso to reslove this .
Customer service
On Dec 9, at around 10:10 PM I went and pump gas in 80 Colborne St West, Brantford. It was in the time they switched to prepaid. But I had already paid in store a few minutes before. I went out to pump gas in my car, but it didn't let me. So I went in store again. There was this Asian lady who seemed to be so confused. She kept figuring it out on the screen...
Read full review of EssoTouch less car wash
Purchased a premium wash and it barely cleaned my car and they don't give enough time for you to dry off the water so all that money I spent for the wax and the spot free rinse my car still looks bad. And I paid 14 dollars for this! I've had a lot of car washes and it appears that they may be changed the way the process is done they use too spot free rinse...
Car wash and customer service
We got our car washed at super wash at ESSO on 5585 Winston Churchill road, the wash turned out to be very bad. We got to know once we reached home and saw dust on the car. We returned to the ESSO station and complained, however a cust service associate - Kishan examined the car and said this is how it looks on black coloured car. Also he mentioned that...
Touch less car wash
I purchased a full wash with my fuel purchase on Oct 2, 2020. The wash did not clean the surface at all. It rinsed the loose dust off but left all residue behind. The spotted dirt left behind is considerable. I returned to the store and they credited me with a free Full wash Which I did immediately. It still did not clean the surface at all.
I am not happy spending twelve dollars for a wash and the car is a dirty as it was to start with. Picture attached not the best due to sunlight. However it was taken after the second wash.
My card was charge twice
On Sept 7, 2020 I purchase gas at your station in London ONT. (940 Hamilton Rd East London). I went inside to pay for my gas using my debit card, I tap once but was charged twice. I called the location to inform them, and I was told to send the information, I did that and got nothing back. I'm appealing to the company to look into this as the POS may have a glitch and that's the reason for the double charge. The amount of my gas was $60.01.
Thank you, and I hope to hear back from your department as soon as possible with some positive outcome.
Employee behavior
A man with a black baton chased me out of the store after I went inside carrying a couple plastic bottles most of which were already empty in my plastic bag. Asked if I had cash, I said I did and I was walking around the store a bit as he asked. Got told to leave and did, and the man held a black baton towards me. He then told me to go home and go away even...
Read full review of EssoStaff service
My name is Holly Giugovaz, my phone number is [protected]. I want to report an incident happened today (June 29) at 80 Colborne St West, Brantford at noon. I live in the neighborhood of the esso gas station, so I usually go there to support their business. My family And I go there to pump gas, purchase cigarettes and grocery, and beverages multiple time...
Read full review of EssoPoints card
I travel through Deep River Ontario on a regular basis. Every time I go to the service station in Deep River they always say machine not working, or system down or whatever excuse they can come up with. Esso needs to put a sign saying we do not take points card at this location, then people can go somewhere else.I suggest you put someone in the store who can facatuliate customers. Why have a card if you cannot use it. In times like this cash is slim. I have had this card for years and this is the only place this happens on a regular basis.
Thank you,
Optimum phone number not working at pumps
Hi, it seems forever since you launched the Optimum Rewards Points accumulation and the the acceptance of typing in your phone number at the pump at teh below station has not worked...inputing our main number which has be confirmed as the right number by Optimum. Then you go inside, wait in a line and mention it to the staff...and then they say it ha...
Read full review of EssoOutdoor property
I would like to complain about litter scattered all over this particular Esso gas station on its property. There is no daily cleaning/sweeping of the area being done. I have personally spoken to the manager there, and he responded "They are trying to clean", but because i live the neighbourhood very close by, i see that nothing is being done every day. They...
Read full review of EssoGas station attendant
I was waiting to use the washroom but the attendant he did not allow me to use it and he misbehaved with me and locked the washroom while i was their
Read full review of EssoCustomer service
[protected] 10am. I'm old man and I'm Esso customer more than 10 years. Today I have some problem to input washing code in a new washing station on Esso gas station. I've pressed Help. The Esso guy come and start yelling at me that I do not read instruction. Instruction was printed in blue tape and scotched on the top of washing station - very difficult to...
Read full review of EssoEsso Reviews 0
If you represent Esso, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Esso
Here is a guide on how to file a complaint against Esso on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with Esso in the 'Complaint Title' section. Be concise but descriptive.
4. Detailing the experience:
- Provide detailed information about your experience with Esso. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data in these documents.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.
8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged with the process.
Follow these steps to effectively file a complaint against Esso on ComplaintsBoard.com.
Overview of Esso complaint handling
-
Esso Contacts
-
Esso phone numbers+1 (800) 243-9966+1 (800) 243-9966Click up if you have successfully reached Esso by calling +1 (800) 243-9966 phone number 10 10 users reported that they have successfully reached Esso by calling +1 (800) 243-9966 phone number Click down if you have unsuccessfully reached Esso by calling +1 (800) 243-9966 phone number 9 9 users reported that they have UNsuccessfully reached Esso by calling +1 (800) 243-9966 phone number+1 (800) 344-4355+1 (800) 344-4355Click up if you have successfully reached Esso by calling +1 (800) 344-4355 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (800) 344-4355 phone number Click down if you have unsuccessfully reached Esso by calling +1 (800) 344-4355 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (800) 344-4355 phone number+1 (281) 446-6540+1 (281) 446-6540Click up if you have successfully reached Esso by calling +1 (281) 446-6540 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (281) 446-6540 phone number Click down if you have unsuccessfully reached Esso by calling +1 (281) 446-6540 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (281) 446-6540 phone number+1 (832) 863-9559+1 (832) 863-9559Click up if you have successfully reached Esso by calling +1 (832) 863-9559 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (832) 863-9559 phone number Click down if you have unsuccessfully reached Esso by calling +1 (832) 863-9559 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (832) 863-9559 phone number+1 (713) 682-7472+1 (713) 682-7472Click up if you have successfully reached Esso by calling +1 (713) 682-7472 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (713) 682-7472 phone number Click down if you have unsuccessfully reached Esso by calling +1 (713) 682-7472 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (713) 682-7472 phone number+1 (713) 781-6665+1 (713) 781-6665Click up if you have successfully reached Esso by calling +1 (713) 781-6665 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (713) 781-6665 phone number Click down if you have unsuccessfully reached Esso by calling +1 (713) 781-6665 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (713) 781-6665 phone number+1 (713) 782-2332+1 (713) 782-2332Click up if you have successfully reached Esso by calling +1 (713) 782-2332 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (713) 782-2332 phone number Click down if you have unsuccessfully reached Esso by calling +1 (713) 782-2332 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (713) 782-2332 phone number+1 (800) 323-4416+1 (800) 323-4416Click up if you have successfully reached Esso by calling +1 (800) 323-4416 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (800) 323-4416 phone number Click down if you have unsuccessfully reached Esso by calling +1 (800) 323-4416 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (800) 323-4416 phone number+1 (936) 760-2077+1 (936) 760-2077Click up if you have successfully reached Esso by calling +1 (936) 760-2077 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (936) 760-2077 phone number Click down if you have unsuccessfully reached Esso by calling +1 (936) 760-2077 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (936) 760-2077 phone number+1 (800) 662-4592+1 (800) 662-4592Click up if you have successfully reached Esso by calling +1 (800) 662-4592 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (800) 662-4592 phone number Click down if you have unsuccessfully reached Esso by calling +1 (800) 662-4592 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (800) 662-4592 phone number+1 (713) 831-4700+1 (713) 831-4700Click up if you have successfully reached Esso by calling +1 (713) 831-4700 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (713) 831-4700 phone number Click down if you have unsuccessfully reached Esso by calling +1 (713) 831-4700 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (713) 831-4700 phone number
-
Esso emailsnacc@exxonmobil.com100%Confidence score: 100%Support
-
Esso addressP. O. Box 4654, Houston, Texas, 77210, United States
-
Esso social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 09, 2024
Most discussed Esso complaints
Staff memberRecent comments about Esso company
Staff member
CITGO
83 reviews
AMPM.com
77 reviews
Domo Gasoline
20 reviews
Coles Express
35 reviews
QuikTrip
154 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!