Eversource Energy
Reviews and Complaints

I have reported them to the BBB I am filing another complaint with their consumer Department. Hopefully getting out of Eversource territory sometime one of these days. The crooked thieves are making us pay 430 to do 10 minutes of work move wires from the house to the temporary electric pole. In the letter they sent me it said a contribution but when you talk to them they want you to mail a check to them. Thieves. Electric bills are over 500 they keep price gouging

Eversource is a complete joke of a gas company or company in general for that matter. They have been on my street and within a 3 block area working for the past 2-4 weeks..they then disconnected gas to supposedly swap gas lines..they turned off the gas all day today December 7th which was fine while i was at work and my kids were at school and daycare…NOW I get home at 4:41pm with no gas to heat my house or cook..I call and ask why my gas is off and they claim nobody over 18+ was home to allow the gas employee inside to relight pilots and check o things…my whole issue is 1. The meter is outside so what could they need to check inside my house 2. Why were no notices, phone calls, or emails sent out informing customer that someone of age must be home pretty much all day so they can gain access to the dwelling when needed…so here we are my 4 children two of which are under 2 years of age with no way to cook, or heat my home while the temp is now 22 degrees and dropping…I’m extremely disappointed, dissatisfied, and angry with eversources lack of communicating effectively just as they will email, call, text, and send mail when they want their money for the bill…I called customer service and was told that the issue of turning on my gas is still pending due to more important calls being priority…WHAT! so customers with children let alone babies are not of the same importance as other calls..I WISH I could give eversource a -5 stars they should seriously be so embarassed

Eversource Electric Company are ripping off their customers because they know there's nothing we as the customer can do about it. The company charges more for the "delivery" charges than what the usage bill is. With people struggling already and this company is allowed to charge it's customers like they do. If you look on the on their site and look up their reviews every review is bad because of delivery charges are more than the actual usage fees. Please Complaintsboard.com do something to help Eversource customers from robbing their customers anymore pretty soon their are going to be thousands if not millions of people without electricity because we can't afford the delivery fees. It's not right nor fair to the customers.

I have had a problem with being overcharged and I get a complete runaround from customer service if and when I get to speak to someone. I spoke to 4 people this last time each about 5 min. before they transferred me back to the beginning and went through the whole thing again with the recordings. The last lady was very nice and after talking to her enough for her to understand what I was complaining about, she finally transferred me to the right place. There was a 60 min. hold time so the recording asked if I wanted a call back, to say my name and press 1, which I did. They then said your call has been canceled. After being on hold for over an hour with no help whatsoever. This is very common for them to do and very frustrating to not receive an answer to my problem. Other than saying everything is fine and this is what you owe. Everything is not fine. They are ripping people off and getting away with it continuously.

I will gladly tell you what I think. Eversource is bleeding us seniors , I live in a mobile home Park, "*** My delivery,on the bill was 100 dollars more on delivery for the month of July . and my new bill for September 9th is over 100 dollars more on the delivery charge from the month before , both bills are Outrageous . I called them up last month and the bottom line was "You have electricity don't you?" that was there answer, now I hear they are using the Covid -19 epidemic and warm weather for screwing us on our monthly bill. The Governor , and Mayor are also furious with Eversource . If I'm not mistaking , I read we civilians could be paying all this extra money on our monthly delivery bills to profit Eversource. Many of the mobile home owners I know here in this park are also furious with Eversource hiking our electric delivery on our bills and using Covid-19 for and for there profit and gaines!

Eversource is in the middle of a project in *** where they are installing new gas mains. They have done an absolutely horrid job of patch paving their trenches. The road where they have worked and are still currently working is completely destroyed on the side on which they are working. It is slowly destroying one side of my car, and I assume is doing the same to everyone else's car or truck who frequents that road. The roads they are working now need to be completely milled and repaved. I work for another gas utility company and I can tell you first hand that we would never ever leave our roads that we worked on I such a horrendous fashion. It's completely unacceptable. I have in fact never seen such horrible patch jobs in my life, not even in high traffic places like *** Totally ridiculous. When I have to replace everything on the passenger side of my cars drive train I intend on sending Eversource the bill.

Eversourse is claiming that I've used up 3 times the amount of Electricity in the month of July & August while not being out of state for 3 Weeks and loosing Power for 1 week. I have lived in this house for over 11 years with two teenage boys, the lights and games stations, TV , computers and not to mention Laundry and showers and my Electric usage was never this high, so am truly confused are they trying to tell me using more power is less money? My boys moved out last year and Eversours is trying to bill me that triple the amount, a single person who is barley home and when I am home I'm on my charged laptop or watching TV and my laundry is done maybe 3 times for the month, this to me is a scam especially when we are going through these hard times ... and their response is "We can give you a payment plan" I do not want a payment plan you need to correct your lies -- this is extremely wrong and unethical trying to scam your customers because your the only Electric company available and people are depending on you.

To *** . Why with your review do you give 5 stars? To my issue. Eversource claims the higher bills are due to usage. No! they are due to the four charges imposed last month. Eversource claims the increase is also due to working at home. Wrong again. My husband and I are essential workers and have worked the same 40+ hours through the entire pandemic. And Evercource claim that my bills will go down once I stop using the few fans we use on very hot days? Again No. Their regulatory charges will still be there as well as the fixed monthly charges imposed on us. Even if we were to live in the dark with no fans in summer and no lights and no heat in winter we would still have a high electric bill. Our bill went up over 100.00 in July. Eversource - No heart - no soul. Only greedy money seekers.And by the way thanks for the lousy service during the last bad storm. I guess as consumers we can only expect extremely high bills, bad service and a shutoff notice when we cannot pay your outlandish bills. You make cable look like a good deal!

One day a tech showed up unannounced and wanted to change the gas meter. I said I couldn't do it that day. He said that if I hadn't answered the door, they wanted him to just change it and leave the gas off until I scheduled to have it turned back on! Really?! A couple days later I received a letter asking that I schedule a meter change which I did some days later. They gave a 4 HOUR WINDOW for a 45 minute job. On the scheduled day a tech called twice within 10 minutes and I couldn't answer the phone. The number was blocked (I wonder why) so there was no way to call the guy back. He left a message saying since I didn't answer they would have to reschedule! I called Eversource within 2 minutes of his second call and told them they could send the tech. They said they have a 2 call rule and that they would have to reschedule. GFY Eversource. They act like they're do me a favor. They wanted to change the meter, no me! This is what you get from a monopoly and has no competition. No need to treat your customers well. The reason they don't care is that they are regulated by a criminal communist state organization that you can bet is taking kickbacks. Welcome to CT.

I moved in April, called the company and gave my updated move-in and move-out dates etc. This past week I finally get an email saying my electric is going to be shut off due to non-payment. What? I log into my bank and Eversource has not taken a single autopay out of my account since May? I promptly call customer service who tells me to disregard the email saying my electric is going to be cut-off as it is probably a scam email? So the company doesn't give a whit about cyber security or fraud apparently. I contact Eversource again as things don't seem right since Eversource still hasn't taken payment from my account since May. Apparently they terminated my old account at my old address and set me up with a new account at my new address without telling me my autopay would not continue at the new address. Physical notice of electric being cut off was supposed to be mailed to my address. Would bet $100 it is waiting at my old address as Eversource can't figure out something as simple as a move -- to the same zipcode. If I performed my job the way Eversource does I would be fired. TL;DR Eversource can't be trusted to process a simple residential move and doesn't care about fraud using their name. Why do they have a monopoly on electric in ***?

Eversource in Hartford, CT. They kept sending me bills owed, when in fact I overpaid due to their issue. When I canceled my service on April 15th, I advised I was moving ( no forwarding address) They assured me and confirmed the credit of almost $500.00 owed to me would be sent directly to my bank account. I didn't get the credit and was advised the check was mailed to my old address. I was NOT happy and told her of my previous conversation, she said she needed to send me to another department, then hung up on me! I called back and got bounced around to customer service agents who CLEARLY haven't a clue or seem to care about their customers. I asked to speak with a supervisor and was advised by Debbie the supervisor "whoever advised of the refund back to your account, needs to be retrained" as that's not how credits are handled. After going back and forth with her, she advised eversource uses a "third party" to handle payments, therefore there is nothing she can do, except apologize. There is NO appology for screwing up a refund of almost $500.00 and letting customers know your customer service team needs to be re-trained...UNECCEPTABLE on evry level. EVERSOURCE is quick in taking your money, but when it comes to refunds, theres one way and one way only - Their way or you're out of luck. I would suggest NEVER giving them your heart earned money because in the end - They could care less abou their customers, issues, complaints ...etc

I was having issues getting into a property that I owned-the bank went in and changed the locks seeking foreclosure. I have asked for the electric to be disabled 12/1 the day I left the property. It carried a little over to the new year 2019 when I was notified that Eversource needed access to the meter. The meter is inside the garage. I had been locked out of the property and had no way of letting eversource in at that time, I explained this, several times! I wasn't going to break in not knowing the laws around these things. When I called and told eversource I did not have access to the property anymore I was then reassured I wouldn't be responsible for any more charges! The house has since been vacant for 14 months with NO appliances in the home. How does a meter keep running? Why can't they shut it off from the pole? I'll tell you why, because this company is a bunch of crooks! After I was reassured the issue would be taken care of, they continued to bill me. When I called and asked to have my conversations that were supposed to be recorded listened to, they didn't have any recollection of them! Well I do because my husband recorded it on video, thank God! Because it's always their word against the consumer and we are the ones who pay! They also tapped into a second account I had on autopay and helped themselves to my money via an account that was NOT set up for Autopay. CROOKS! Something needs to be done to help consumers against this tyranny! NO STARS!

I would like to report the poor response by Eversource in ***. While I realize that this storm was epic in terms of damage, it was made far worse by the poor response by Eversource. I live about a mile from the Eversource installation in *** at ***. For the first two days of the power outage (which went on for 7 days) all of the Eversource trucks remained in the parking lot. The Fire Dept.showed up on the third day to look at the downed lines. To make matters even more insufferable, The Eversource web site and phone lines were down for the first four days so we couldn't report an outage or the downed lines on our street.When I finally got through on the fourth day in the evening, I explained that the *** and The *** represented at least 400 people-not the 130 people they listed. They are counting people by the by one bill per unit. There are residential homes on *** as well accounting for evenbmore people. On the 5th day someone in a truck came by and looked at the downed wires and the cracked pole up in the hill. A truck with a basket came and tried to remove the broken pole. Each day the work stopped at about 3:00 pm even though it is light until 8PM. It felt to all of us here that THERE WAS NO SENSE OF URGENCY TO REPAIR THE PROBLEM! I lost $250 dollars with of food between the freezer and the refrigerator despite trying to save it with bags of ice. I understand that the CEO of Eversource said that there would be no recompense. Other companies like *** provide compensation for customers. When the crew to power up the lines came on the 7th day, we talked to one of the workers here from Vermont. He said it took Eversource a long time to give them assignments before they could get started. He also said that our system was so antiquated that he had barely remembered how to work on it. He said there would be constant outages the way it is set up now. Finally, when the power did go on, we drove by the downed wires on *** and they were still hanging about 5 feet from the ground at their lowest point. My bill for a 700sq ft one bedroom apt was over $225-more than the 4 bedroom homes of people that I know! The ten hidden feed on the bottom of the bill accounted for far more than the usage. The people of CT will be should petition the Governor to change power companies. In all the years we had Connecticut Light and Power, we never had such horrible service. God help us if there are more storms like this coming our way if we still have to depend on Eversource.

In Jan, 2024 I applied for the "bill help" that Eversource advertised for folks whose monthly income is below a certain level, giving people a 10% discount. I supplied the necessary documents and received an email back stating the info was received and would be reviewed within 72 hours. I heard NOTHING back from them so I assumed I was accepted in the program. I have since gotten TWO monthly bills and the 10% discount HAS NOT BEEN TAKEN OFF MY BILL ! What the heck? An email and an answer would be greatly appreciated ASAP!

I had a supplier on my account until the contract ended about 2 months ago. Eversource automatically took it over. I didn't realize this had happened until I got my first bill (bad planning on my part) so I immediately signed up with another supplier to take over. Eversource wouldn't let them. I have tried about 4 times, with 4 different suppliers, and Eversource won't accept any of them. I try and call the company, and it is nearly impossible. There is a 20-minute wait, and if you wait or get a call back, they tell you that you have called the wrong number! It is the only number available! They connected me to customer service (wouldn't give me the number directly) and a person came on after about 5 more minutes, then just hung up on me! I am going crazy with this company. Awful, awful service.

I live in Lebanon, Ct. Eversource.has been cutting tree down on my street. I signed a paper saying my tree could be trimmed. I asked specifically just trimming not cutting trees down. They assured me that just trimming will be done. Two days ago they did trim some trees but cut down a huge lovely oak tree. I spoke to the person running the equipment- he said it rotten. I have pictures of the downed tree- it was not rotten. The tree looked perfectly fine. I had forester examine it- he could see any rot. This was a beautiful oak tree - now it is gone. It was probably 50 years old. I did not give permission for this tree to be cut down. I was home when the worker in his heavy equipment cut it down. I am very upset this tree was taken down. I did not give permission ! I would like compensation either in monetary or another tree planted that I can approve.

On Thursday October 13th after returning home from work around 4:30pm I became aware the electricity to the Apt (2) had been shut off. I searched for and found the bill. Indeed the roommate and I had forgotten to pay our electric bill for 3 months or so. I immediately went and payed the bill online, and received a confirmation email at 4:52pm . I then called customer service to confirm payment. They said they couldn't because my roommate's name was on the account. I called my roommate and had him call them to add my name to the account. I then called customer service back, they confirmed my payment was received on their end. I ask when our service could be turned back on and they said 1-2 days. I was displeased at the prospect of not being able to do certain cooking, wash my clothes, or buy and have food in the fridge (it all went bad, our fault for not paying). It's now 2 days later (October 15th), and the power is not back on. I called costumer service and ask why it's not back on like they said, and they said I'd have to call billing (wrong department name?) and ask them, but they're closed on the weekends and would be open at 8am Monday to answer my question. I can't explain to you how baffled I am at the concept that the vary means by which we live our modern lives could take a weekend off. They did mention that it should only take 1 business day to turn the electricity back on. So it should have been turned back on Friday. I used to work the the controls industry, and am quite aware how easy it is to turn these modern meters back on. Please honor my payment and turn the power back on post haste. Let this be a warning to anyone else who may also be a pair of AHAD adults, don't forget, or you might not even get it back.

On or about November I lived at *** and had the Eversource Electric Bill in my name. When I left *** I had an outstanding balance of $589.97. When I moved to *** this bill was transferred to my new electric account at *** Account # ***. Eversource acknowledges they transferred the bill and that is is paid off and contends I don't owe it. But *** the collections agency talked to a person named Shay N from Eversource on a 3 way call with me and *** told Eversource their credit and collections department has to recall the bill from them. To the best of my knowledge this has not been done. I have called Eversource at least 5 times each time waiting 45-50 minutes to reach a representative then on numerous occasions getting transferred and cut off. Ihave already spent hours on the phone with Eversource trying to resolve this issue to no avail. I am done trying to reach this company. Some sort of intervention needs to be done. They are taking advantage of customers and trying to get double payments. I received this collections notice from *** approximately 4 days ago . They contend they recently received the bill from Eversource November 12th. And, in 45 days from the day they received it they are going to start reporting it to the credit bureau and ruin my credit. I appreciate anything you could do on my behalf. *** LLC 7831 Glenroy Rd, Suite 250A Minneapolis MN 55439 phone [protected] *** Account #*** As I write this complaint I am speaking to Ben from Credit and Collections at Eversource Electric. He is refusing to reach out to *** to recall this bill and resolve this issue.

I called Eversource on 4/22 to make the qualifying payment in order to remain on the newstart program. I spoke with a rep at the time to confirm the payment would be going to the new start program and that I would still be enrolled and to avoid any potential shut off threats. The rep at the time explained that my account was already protected from shut off, but i could pay 145 to stay enrolled in the new start program. I insisted on making the payment so that i could stay enrolled in order to use the assistance provided by the program to reduce and eliminate my past due balance. The rep then agreed it was the right thing to do and processed the payment. I was then assured that the payment was processed and that i shouldn't have any further issues regarding my service or my program eligibility. As of last Thursday ( 5/19) I was printing out my electric bill for another energy assistance program that needed the information and noticed that my balance on my bill reflected as if i was no longer enrolled in the new start program. I called Eversource to figure out what was going on and the rep on the phone had notified me that I was no longer apart of the new start program due to lack of payment.( Mind you this is the second time I have had this issue with Eversource) As i am speaking with the rep she notifies me of a payment due that I was never made aware of, and she even had a hard time explaining it herself. She then offers to re enlist me with two separate programs but warns me the monthly payments will be about 260 due to the bill being higher and more usage. To me this is a miscalculation because if I wasn't misinformed in the first place I would still be enrolled on the original terms agreed. I don't think i should be penalized because of misinformation especially when I'm doing my duties as a customer to make sure they receive the proper payment in a timely fashion.

Early Oct 2021 water started flowing up and out of our underground main electric supply conduit at the house/meter. We contacted Eversource, and asked visiting Eversource technician if recent installation of fence posts across conduit route may have caused problem. This was dismissed and attributed to high ground water levels. Water ingress continued and worsened over subsequent weeks. Eversource line crews visited in early/mid November; fence post breaching underground conduit suggested to blame. Eversource stated they would schedule Call Before You Dig (CBYD) to mark underground lines as next step. Eversource did NOT subsequently schedule CBYD, so we (homeowners) did. CBYD markings on November 17 showed electric conduit in direct line with fence post. Eversource area engineer (Eric W) gave us two routes forward: (1) Eversource would attempt initial 'fix' with spray foam conduit sealant and no investigation of conduit or mains cable damage (leaving metal fence post of main gate - touched daily by homeowners - at risk of becoming electrified) (2) We (homeowners, fencing contractor, our excavating contractors) prove that conduit damage has occurred via excavation of fence post Given impending winter ground freeze, we excavated fence post / conduit and confirmed damage on Nov 23. (Eversource could/would not provide disconnection to improve the safety of this excavation, suggesting we could wait up to 3 weeks.) It's now 2+ weeks since nature and extent of conduit damage was documented, communicated, and written up as a work order by Eversource with a promised resolution of 15 business days. No response to ask to repair with private contractors. Calling Eversource today I was told: (1) Of three work orders, one may be associated with an incorrect street address (2) Work orders are on hold for scheduling waiting for Call Before You Dig marking (already performed on Nov 17th) (3) Work order numbers provided give no results on Eversource tracking website

You have been overbilling me and not providing adequate heating services. I believe this is a generalized problem especially in *** at the *** below. *** Someone/entitiies have been interfering with the power lines and are redirecting electricity- *** Before you launch a lengthy investigation, please refund my money ***. I therefore require heat as I have been a loyal customer.

Eversource left me with gas leaking on 2/22/22 and 2/24/22 but Eversource did not inform or phone me they left gas leaking in my yard. Eversource did not respond to me for over 8 hours to my requests on 2/25/22 the gas leak be repaired. Eversource repaired the gas leak the night of 2/25/22. Eversource stated I needed a new gas pipe line. The procedure Eversource stated did not sound safe so I asked for the procedure in writing. Eversource manager intended to insert a plastic pipe into my old steel gas pipe which is 80 years old. On 2/22/22 Eversource had informed me my old steel gas pipe was corroded, damaged and needed to be replaced so I wanted my old steel pipe replaced. I looked online and found two houses in *** and two apartments in *** that had blown up with a plastic pipe inserted into their old bare steel gas pipe (cause was connection to old steel pipe). I sent emails to both Eversource and *** asking my old steel gas pipe be removed and a new pipe installed. No response. On 3/30/22 *** Eversource gas manager show up at my home with a full crew stating I had a gas leak (no one had smelled gas since 2/25/22). He stated he was inserting a plastic pipe into my old steel gas pipe. I said no so he turned off my gas. In April 2022 I found a *** newspaper article stating Eversource was replacing old steel gas pipes with new plastic gas pipes for Eversource customers all over . I agreed to this procedure. Eversource *** manager agreed to this procedure but Eversource *** gas manager refuses to agree to the removing my old steel gas pipe and replace with plastic pipe. I have repeatedly agreed to the procedure Eversource lists in the *** newspaper but neither Eversource or *** will respond to my emails. I want the safe procedure. I have gas heat It has been difficult for me to be without gas. I used 3 small electric heaters last month and mt house was still cold. My electric bill for 27 days was $597.

I moved into my current address last year in May. During the summer months, I noticed high charges on my Eversource electrical bill that were extremely unusual. I followed up with the company via phone, and asked for an investigation. Over the course of 6 months, I called numerous times and spoke with multiple people at the company. Every time, they assured me they had my previous notes, and told me the file was being investigated. I received NO notification either by email, mail or phone call or confirmation about the status of my file. I finally got the association from my building involved who sent an electrician on the premises and determined that there the six electrical meters on the outside of the building were probably switched (and consequently the 6 condo residents in the building, including myself, were paying for someone else's bill). When more people called Eversource, they finally agreed to send a crew to verify the meters. The first time they came (after they set up an appointment with me), they left after no even checking in with me. From the road I got a call saying that they could not check the meters unless all owners were there. The second time they came, they were extremely dismissive and rude and almost left with the issue still unsolved. It was only after the other residents pushed the issue of the paperwork being wrong that they figured out the problem, which was: the paperwork with the meter numbers were all sent to the wrong people. Correct name, wrong meter. For the past year I have been paying someone else's bill (because otherwise Eversource told me -they would cut off my electricity); and paying more than I needed to. For a simple issue with a simple solution, I was dismissed and treated dismissively for half a year; the incompetence and the complete level of professionalism on this company is absolutely staggering. Where is the accountability. I am still waiting on this issue to be resolved. They gave me no timeline or money back.

Eversource provides electrical service to my home. *** has a medical condition such that a shut off of service should not occur. His doctor provided the necessary information to Eversource such that from October 22 to October 22 the service is to be protected from a shut off. On March 7 a letter was sent from Eversource RE_Medical Protection Information Incomplete_ stating that the doctor has to redo the submission online using a specific form and until the necessary documentation is received ... your service may not be protected from disconnection! On 3/13 we called the number provided on the 3/7 letter to the credit department. Over an hour was spent being told that on the Credit department computer, that the letter was a mistake and that the protection is in place. However Eversouce credit call in department refused to send a letter so stating. As the March 7 letter negates the letter, from October, without such a letter the computer could be changed by the someone who created this March letter. If the protection is in place, why should the doctor be bothered with this matter. The company's unwillingness to provide such a letter creates a legal nightmare. Five individuals, four from credit and one from customer service, asserted that they cannot send out a letter stating that the protection is in place. This included two supervisors in the credit call in center, Lakita *** and her supervisor Lloyd ***. Lloyd refused to move this complaint up to his boss, stating that he or she does not interact with the public. At a dead end, I am asking that the complaintsboard.com to contact the legal department of Eversource to have such a letter generated. The Eversource account is under *** Thank you for your assistance with this matter.

The Electric meter was broken and not reading starting in August. Eversource began sending me 'estimated' bills based on years prior usage. Additionally I had to close my business due to covid. So the estimate was grossly inaccurate as it is a restaurant and all of my equipment and most coolers had been shut down. Starting in August I had placed several phone calls to request replacement of this meter to resolve the problem of reading, and inaccurate billing. After making several appointments for them to come replace and install and not showing up I continued to pursue until finally on Feb 9th a technician came to replace the meter. I was told the company would then be able to back log actual electric consumption and bill appropriately. The technician was very amicable and explained theres no way to go back and take a reading so they would look at the first month of reading and go from that discrepancy- which- I am normally closed in February so would look similar to years past. Where as August was 2,700- would most likely have been close to 200-400 with all of my equipment shut down. I received my first reading and bill claiming I now owe 10,177.65. Issuing a shut off notice if I did not make the payment by April 7th with automated phone calls from the electric company to remind me of the ensuing shut off of my electricity. There has been no accurate adjustment of my bill at all, no review, no help. I have been told its going to 'senior officers' for review and still nothing has been done, and nobody has contacted me or addressed this issue. Averaged into7 months would be an average consumption of 1,453.85. which is a huge overage- I have proof of the months my business was closed. And in the months I was open (Nov/Dec) I was open 2 days vs a usual 5 days that time of year. As this has been happening for 8 months now I am more than frustrated at how my situation has been treated or , mistreated. To the best of my knowledge a monthly average bill for when I am closed is 200-450 per month. and that is what I would be more than happy to pay. I have always payed my bills on time and never been delinquent. Especially as this is a time of pandemic it seems very unreasonable to just pay this money with no proper review, assistance, or time spent with my account/case by the company at all.

I had solar panels installed in late June by ***. I was supposed to have my electric meter changed sometime between after the installation. I was informed that Eversource was behind due to Covid-19 and it would likely take between 4-6 weeks. In late November *** contacted me and had asked if Eversource changed the meter, which they hadn't. *** contacted Eversource and a technician came out sometime in November to perform the work but were unable to access the electric meter. I was not aware of this until December when I received a letter in the mail dated December 01 which stated that someone had been to my residence and was unable to access the meter. The letter listed the phone number *** and directed me to call this number to schedule an appointment M-F 7:00am to 4:00pm. My spouse *** called this number on December 7th, January 7th, and January 8th and left a message each time with her name, number, address, and account number as instructed. This line was never answered by an employee. Neither she or I received a call back after leaving numerous messages. Another technician (I cannot recall the exact date) stopped by in January, unannounced, when no one was home to again try and perform the meter change. The technician left a note stuck to the front door stating they were unable to perform the change because of their inability to access the meter. There was no description of what was obstructing their access. Finally, on January 11th *** called the main customer service number and requested to schedule the electric meter change. The representative she spoke with transferred her to the solar department and she spoke with Sandra who gave her the work order number *** and looked at the notes on the account and stated that there was no information regarding why they were unable to access the meter. Sandra then gave *** this number *** and instructed her to schedule the appointment with Stephanie. *** called Stephanie's number on January 11th and January 12th and was informed that she was out sick both days. On January 12th *** was given the number *** by the man who answered Stephanie's line and was instructed to try and schedule and appointment. When *** called, there was no answer at this number. *** again called Stephanie's number on January 14th and finally was able to schedule an appointment for a meter change, even though Stephanie was confused as to why her number was given out for this purpose. The electric meter change was scheduled for January 19th between 8am - 12am. *** took the day off of work to wait for the technician to arrive so she could provide them with the access they needed to perform the work. However, by roughly 1:30pm no one had arrived. *** then called the main Eversource customer service line again and spoke with John who reached out to a supervisor because no one was able to figure out why a technician never showed up. On January 20th the supervisor reached out to *** and was unable to provide her with any useful information but wanted to speak with her and had her go over the entire course over events again before he looked into the matter further. By January 26th, neither myself of *** had heard anything so she called customer service again to get an update. The woman she spoke with reached out to the supervisor who was handling the matter and she stated that the supervisor had not heard anything back from the solar department and that he would try and reach out to them again today as well as their supervisor and would touch base with *** later that day. *** nor myself never received a follow-up call from him. However, later in the day on January 26th *** received a call from John who she had spoken with on 1/19 and he asked if we had heard anything, which she informed him that we had not. After multiple phone calls, we are still no closer to reaching a resolution. I find this extremely frustrating as this has been going on for 2 months. There seems to be no communication between anyone at Eversource and all we keep getting is excuses about "being backed up". We have been incredibly patient and understanding of their challenges during the pandemic, but having a technician no show an appointment that *** missed a day's work over and then not making us a priority and having someone come out ASAP to perform the work is just bad business.

I own a duplex and have contacted Eversource 1-2 times in 2018, on 3/13, and 10/22 regarding the meters and my insanely high bill in the colder months. My tenant has electric heat and gas for her water heater and cooking. My side has gas heat and electric for everything else. My bill in the winter was $300+ and each time I called and requested a technician to check the meter, I was told that the numbers are correct and that it must be that my house is drafty (we have gas heat as our primary heat and don't use any of our electric heaters) or my appliances are inefficient (we have all newer appliances including a stove we barely use, a fridge, and a washer and dryer that we do two loads in once per week). They would then refer me to an energy auditor that would cost $75+. Prior to my call on 10/22, I shut the electricity off on my side, figured out which meter was mine, called them and had them identify the meter number for my side and then they finally recognized that there was an error. I was told I would get a call within a couple weeks to schedule an appointment for the technician to come out. I ended up calling them on 11/7 and was told again that someone would contact me. I didn't receive a call until 11/18 and scheduled the appt. for Nov 20th. The technician acknowledged that the meter numbers had been switched and that it was a clerical error and I should receive a notice from Eversource with their finding and information on whether my account would be credited. I had to call them on 1/14 (almost 2 months after the technician visit) as I hadn't received any notice or follow up from them. The customer service rep told me that she was sending an email that would "start the process" and to call before my next bill was due. I called again on 1/31 (5 days before my bill was due) and the customer service rep told me that I should be getting a credit and it should go into effect within the next few days and not to pay my bill, but to call back and they would waive any late fees. I called them again on 2/20 as I had received a bill for the following month and a shutoff notification. When I called, I was told that they had credited my account for over payment (the two months that I was calling about had already been covered through the credit) and I had a zero balance. On 3/4, the electricity went down right before I left for work sometime between 11:30-12 (I assumed it was due to the wind or an accident). My partner notified me at 6 PM that the electricity was still off and there was a notice on the meter that it had been disconnected. When I called Eversource, they stated that I hadn't paid for 2 months and that is why I had been disconnected and that although I had called about the $ owed, I hadn't requested to be removed from the disconnection list (even though the last time I called, I was told I was all set). I was told that they could not reconnect my power until the next day and when I asked whether an emergency technician could be contacted, I was told no and that they technically closed at 6 PM. I requested to speak to a supervisor, but was told that I would not be able to until tomorrow. I was told that I was going to be charged the back amount in order to be reconnected (even though this amount had already been deducted from the credit!). Because I have animals, I was stuck staying at my house without electricity or hot water. I had not received any contact from a supervisor on 3/5 and ended up contacting Eversource's main line before I went to work. After speaking to the customer service rep, I was transferred to the disconnections dept. and was told that a supervisor had contacted me, but I hadn't answered. I verified that I had received a missed call, but when I tried calling the number back, it was an automated message that the number was not in service. Eversource could not guarantee a time frame when my electricity would be reconnected. Eversource did refund the reconnection fee back to me (since I technically already paid it), but when I asked to speak to supervisor about getting reimbursed for the food I had now lost, I was told that that department (disconnections) cannot help me with that and I would need to speak to billing. She transferred me to customer service. I asked them if the rep was from the billing dept. and she said no, but that they can answer billing questions. I asked to speak to a supervisor and the call was disconnected. After spending 45 minutes on the phone with them, I had to go to work. Our power was reconnected around 3:30-3:45 on 3/5 totaling around 27 hours without electricity which means almost all the food in my fridge and freezer had to be thrown out (per USDA it is only safe for 4 hrs without electricity).