Expedia
Reviews and Complaints

I travel quite a bit and I usually use Expedia.ca to book my flights. However, this time I needed to make a change two months in advance and it was a complete nightmare. I swear, I will never use them again because, as I had heard, they make it impossible to make changes. Let me tell you about just a few of the many issues I had with them:

Wait Times:
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- 1st call (to get information): 15 minutes; after a few questions, was put on hold for about 10 minutes again
- 2nd call (to make a change): 50 minutes; again, was put on hold for about 20 minutes when I asked questions
- 3rd call (to try to make change again): 1 hr and 35 minutes; this time, I was put on hold and the connection cut out after about 10 minutes

Customer Sales Representatives:
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- The customer service representative are rude, egotistical, impatient, talk over you, and basically have zero interpersonal or customer relations skills. As an example, after waiting over 1.5 hrs before reaching one of them, I told him the wait time, and he said "ok". No apology, nothing. He also rudely asked me what my problem is... pretty unbelievable.
- What one person will tell you is often the complete opposite of another sales rep -- I recommend you do not make the mistake that I did and make other travel arrangements based on information they provide you

Ability / Willingness to Help: NONE!
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-I have more than enough examples, but will just mention a humourous one for now. I called to see if I have any options for change that would make sense for me. After putting me on hold AGAIN, he comes back and says "I found something for you Mam, it has 3 stop-overs, and the difference is $4000 Canadian dollars".

Other:
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- The website advertises that they are available 24/7 to help -- this is not true. I called at 3:00 am twice and both times no one picked up - after 25 minutes of hold music, a message comes on asking you to call back during regular hours. That's illegal - straight up false advertising...

I know it sounds crazy, but it's all true. If you don't believe me, check out www.victimsofexpedia.com. There's so much more I could tell you, but I don't have the time. I hope this review helps someone out there.

I have been using Expedia for a long time now, and I must say that my experience with their services has always been pleasant. However, my recent trip to Cancun, Mexico was a complete disaster, and it has made me realize that one cannot trust this company blindly.

I was looking for a good deal on all-inclusive vacation packages, and Expedia had a very convenient and usually accurate option for that. My spouse and I decided to book a 10-night stay at the Marriott CasaMagna in Cancun using this option. The price was very reasonable, and we suspected that it was because it was the off-season for travel to Cancun.

The flight was reasonable, and we arrived at the hotel only to learn that there was no "All-Inclusive" option at this particular establishment. We were surprised and immediately called Expedia. After being put on hold for three hours, we finally talked to a Customer Service Representative. We explained the situation to the CSR and his supervisor, and they agreed that Expedia had made a mistake. They promised to reimburse us for any food or beverages we ordered from the hotel during our stay, and we were to treat this stay as an all-inclusive.

As we are not big drinkers or big eaters, we averaged about 2 meals and 2 drinks per day each. However, at the end of the trip, we had incurred $921 (CAD) in additional charges for food and beverages. Considering that the stay was for 10 days and there were 2 of us, that works out to $46/day each for food and drinks. I think this is a very reasonable amount.

When we returned home, we emailed Expedia a copy of the receipt showing the breakdown of the $921 in extra expenses incurred because of the "All-Inclusive" mistake. However, after spending over seven hours on the phone with them over the next two weeks, they only agreed to reimburse us for $300 of it. They did not give us any reasons and threatened that it was to be $300 or nothing.

In the end, I am glad that they only "stole" $621. However, reading some other people's reviews of Expedia's services has shown me that it could have been a far, far worse experience costing me far more money. Needless to say, I will never book another flight/hotel/vacation with Expedia ever again. I sincerely hope that people react to this kind of business practice and join me in boycotting Expedia.

In conclusion, I would advise everyone not to use Expedia as you will have to pay for any mistake that they make. They will not do the reasonable thing of reimbursing you. It is better to be safe than sorry, and it is always better to book your travel arrangements with a company that you can trust.

I had a really frustrating experience with Expedia CA. I was trying to book a flight from Toronto to Phoenix for a healing retreat that I was gifted. I found a round trip flight on Expedia that fit my budget and schedule, but when I tried to pay with my debit mastercard, there was an error. I tried multiple times, but the flight couldn't be booked.

I called customer service at 12:38 am and spoke with a gentleman who said it was likely a security issue with the card and to call the bank. I called the bank and was told there was no issue with the card or payment, that they could see authorizations from Expedia being approved but for $0. I called Expedia back and was on the phone for more than an hour before the agent told me it was the U.S. number I had called. Two people took my info and looked at my account and no one thought to tell me until an hour later?

I was transferred to the Canadian site and spoke with Mohammed. Mohammed told me there was nothing that could be done to help me as I hadn't called the Canadian number originally. I called the Canadian number and he then said the price could not be honored because there was an issue with my card. I informed him again, that I had called the bank, the issue was not my card. He then said, the card had declined because the system was updating. Which seems sketchy to me, decline the card and raise the price $150.

I explained to Mohammed that I had tried the purchase many times and that it didn't seem ethical to decline my card and then raise the price $150. I asked to speak with a manager and got supervisor Noah. His tone left a lot to be desired when he couldn't answer my questions. He then offered me a hotel voucher. I don't need a hotel, nor will I in a year and that doesn't help me with the $150 extra dollars to get to my trauma treatment.

He then said, well if you could book right now and you can't book right now... And trying might put an extra hold on your card. I explained again that there was no hold on my card, I had called the bank. He claimed he didn't say that. When I repeated his exact words back to him he said, "I am sorry you understood that." This is quite a cavalier attitude for someone in customer service.

So now I have lost the flight at the price I could afford, I had only borrowed $579.70, the exact amount of the flight I was purchasing. I do not have $702.78, the new price to get to my trauma treatment. I originally called customer service at 12:38 am and got off the phone at 2:26 am with an unresolved issue, a bad taste in my mouth for the ethics of Expedia's business practices and rude customer service. It's really frustrating when you're trying to book a flight and you get the runaround from customer service. I hope Expedia can do better in the future.

I recently had an experience with Expedia CA that left me feeling frustrated and disappointed. I had booked flights and a rental car for a trip to the UK in February, but in July, I received a text message and email informing me that my outward flight had been moved to another day. I accepted this change, but then received another message telling me that my return flight had also been moved. I accepted this change as well, but then ran into trouble when I tried to change the pick-up and drop-off dates for my rental car.

Unfortunately, I found that it was impossible to make this change on Expedia's website, so I spent the rest of the day on hold on their phone line, trying to fix the issue. After many attempts, I finally got through to a representative who seemed bored and uninterested in helping me. He told me that he couldn't change the dates, but that he could cancel the reservation and re-book it. When I asked if this would cost me more than my original reservation, he hung up on me!

I eventually cancelled the car on the Expedia website and booked it directly with the rental company. However, while all of this was going on, I received yet another text message from Expedia telling me that my reservation had been changed again and instructing me to call them. When I tried the number, I was put on indefinite hold and eventually gave up.

Four days later, I received another text message telling me to check my email. When I did, I found a message telling me that the new flights I had reserved had been cancelled by the airline. I was given a choice of "I accept" or "Cancel flight," and I selected the latter. However, I was then taken to the website, where I was told that I couldn't cancel there and was given a phone number to call Expedia.

When I finally got through to a real person, I was told that I would be given a credit for the amount paid, but that it had to be used for booking through Expedia. When I asked for a refund instead, I was told "take it or leave it." Despite having paid for cancellation insurance, I was denied a refund by Expedia and had to pursue the matter through my insurance company.

Overall, this experience has left me feeling frustrated and disappointed with Expedia. I had used their services for years, but this episode has shown me that their customer service is non-existent. Additionally, I found that I could get a slightly lower price on the car when I booked directly with the rental company, and the price for the air ticket was the same on the airline's site.

Assuming my insurance claim is successful and I don't end up having to use the credit, I will never use Expedia again. It's a shame, because I had thought that combining flights and car reservations would result in a good price on the car, but this experience has shown me that that is no longer the case.

Me and my crew, including my boyfriend and two other friends, decided to book a trip to Mexico through Expedia. Let me tell you, it was a complete nightmare from the get-go. But the biggest nightmare of all was losing our trip and $4000.

We initially booked the trip for April 26, 2016, but my boyfriend couldn't make it due to school (which, in my opinion, is a totally reasonable reason). We called Expedia to ask about canceling and rebooking on another flight, which would cost $250 per person. As a full-time worker and a student, that was a lot of money for us. The representative didn't give us much time to think about it and before we knew it, the price had gone up to half the original amount once it was 45 days before our trip. When we finally decided to spend the $250 each and called back to rebook, they told us it would cost $900 per person. We couldn't fly on another Air Transat flight because they only fly a few times a year out of St. John's NL. So, instead of losing $1800, they suggested that we book from another airport and get ourselves there. We ended up switching our vacation to start out of Toronto and then booked flights with Air Canada the day before to get to Toronto.

Unfortunately, every flight on Friday, April 22nd was canceled due to zero visibility fog. We needed to be in Toronto by 3 am to check in for our Air Transat flight. When it was obvious that we wouldn't make it on time, I started calling Expedia. It was frustrating having to talk through them in order to talk to Air Transat. The only options they gave us, after paying $4000, was to get our own flight to Mexico and then come back on the original booking or pay an extra $244 per person to book a one-way ticket to get on the Air Transat flight out of Toronto the next morning to the same resort. We didn't want to fly on a different airline and then have to get a cab from the airport to the resort in Mexico, which didn't seem safe given travel warnings for Mexico. We also didn't have another $500 to lose a day and then possibly not be able to get to Toronto the next day either. They told us that because it was 24 hours before our trip, it was non-refundable, so they were doing us a favor even giving us any options. We paid $4000 for a vacation we weren't getting because of the weather. The supervisor of Expedia offered me a $200 travel voucher "out of goodwill." I would never book through them again. Nor would I fly with Air Transat ever again.

On the other hand, Air Canada went out of their way to try and do everything for us because our flight was canceled. The representative tried everything to get us to Toronto so we wouldn't miss our flight. She was also mind-blown that Air Transat wouldn't put us on the flight on Sunday. Then when there was no flight that would get us to our Air Transat flight, she totally refunded the money we had paid for the flights with them.

I work hard for my money, and saving for this trip and booking time off of work made this vacation very important to us. Losing $4000 (not including costs of items for the trip) and not getting a vacation, and having to go back to work on Monday instead of being on a beach in Mexico was definitely not what I paid for.

Me and my boyfriend had booked our flights through Expedia on June 6, 2021 to go to Toronto to see my boyfriend's daughter play in the Beach Volleyball Nationals scheduled for August 20th, 2021. Unfortunately, we were informed this past Sunday that the Nationals will be cancelled due to Covid variants in Ontario. We phoned Expedia as soon as we found out the sad news, and after waiting for a call back for over 3 hours, Expedia finally called us back late that same evening, and my boyfriend explained our situation. The Expedia rep said they could not refund us the money because WestJet and Air Canada (these two carriers) have a credit-only policy for our tickets. We were also told that it was in the hands of WestJet and Air Canada. We were very surprised as it was our understanding that we would receive a refund if we had to cancel our flights due to Covid.

I purchased two round trip tickets for myself and my daughter who is only 13 years old. I was told that I would receive 4 credits: one for my daughter for our WestJet flight to Toronto, one for myself for our WestJet flight to Toronto, one for my daughter for our Air Canada return flight to Vancouver and one for myself for our Air Canada return flight to Vancouver. We were told that I cannot combine the credits even though my daughter is a minor. We were also told that there is an expiry date on these credits of ONLY two years. How am I going to use 4 different credits in two years with my daughter? We rarely travel as I am a single mom.

My boyfriend then asked to speak to a manager the next day around 9:00am, as he is a Kwantlen College teacher who teaches his students on-line. He didn't end up receiving a call until much later the next day when he was teaching, and so the Expedia Supervisor just left him a message on his phone and said pretty much: Sorry, we can't get your money back as it's only a credit.

I then contacted my brother, who is an experienced traveller, and he told me that the airlines, West Jet and Air Canada, should be sending us a voucher for these credits soon. As a result, my boyfriend ended up creating an Air Canada account on-line for a place to put the Air Canada credits, and then he proceeded to call Air Canada to ask where our credits were. My boyfriend was then told by the Air Canada rep that we could not receive any cash back refund because our flights were discount and purchased as a special. This reasoning does not make sense to me at all. Airlines are offering lower prices for flights to entice the public to begin to travel again, but then when we do, and are forced to cancel due to Covid, we are penalized for purchasing a lower priced ticket by not being able to receive a full refund. How is that fair?

My boyfriend then called the Expedia service department a second time yesterday on June 18 to ask them about a voucher, as we had not yet received any confirmation number for our voucher credits. He was then told something completely different! This time, the Expedia rep told him that we would not be receiving the voucher credits directly from the two airlines: West Jet and Air Canada. The rep said that if we want to use the money, we actually have to go through Expedia and that the "money" can only be used through Expedia. We were very frustrated as the rep during our first call, had told us that the ?money' had already gone to WestJet and Air Canada.

We are angry, frustrated, and feel very helpless as we now have to book through Expedia, and we no longer trust Expedia or want to do any more business with them due to their horrible miscommunications. As you can see we have spent MANY hours of our precious time to try and figure all of this out, but nothing was resolved.

I thought I would to use these Air Canada credits or WestJet credits towards a flight that I will be booking soon, as I am going on one last cruise in the Spring of 2022 with my whole family, including my elderly parents (both in their 80s), and now I won't be able to, as I have to book through Expedia.

Bonnie Henry has asked all of us to "be kind, calm and caring". Expedia is definitely NOT following her advice.

Expedia.ca is not the same company it used to be. They no longer stand behind the products they sell, leaving customers without any protection or guarantees. It's a shame that they no longer defend our interests.

The customer service for Expedia.ca is handled out of Arizona, and their agents struggle with English. When important issues arise, it's important to have someone competent and capable of finding a resolution.

One issue I had was with an EasyJet booking I made through Expedia.ca. EasyJet does not recognize 3rd party bookings, but there was no disclaimer on Expedia.ca. I paid extra for seat selection, but EasyJet would not allow me to select seats because we booked through Expedia.ca. Expedia should refund my flights to allow me to book directly through EasyJet. They told me to call EasyJet customer service, but EasyJet does not have a North American presence or phone number. After over 2 hours trying to find a resolution, Expedia.ca tried to call EasyJet Europe on my behalf, but they were closed. Now we won't be able to select seats or do online check-in. We will have to phone EasyJet to check in for our flights. If I had known in advance, I would never have booked through Expedia.ca.

Another problem was with a hotel booking. 60 seconds after submitting my booking, I realized the wrong date went through. I called within 2 minutes, but they said they would need to contact the hotel for permission to change. The hotel was in Europe, and they couldn't get through. I asked for a manager, but they repeated the same story. Expedia is the platform being used, but they do not provide protection, guarantees, or customer service.

The third problem was with reserving a car rental, which should only be charged upon pick up. As soon as I reserved, the car rental agency, Ace, immediately put a charge through on my credit card. Expedia didn't seem to be aware of this. There should be a disclaimer on their website.

Another problem was the non-disclosure of an additional drop off charge for a car I picked up in Vancouver and dropped off 2 days later in Victoria. I was charged an additional $150 that had not been disclosed up front. Expedia took no responsibility for this.

Expedia should not be dealing with shady companies or offering products without full disclosure. Their website has become more and more misleading. Pay close attention to their language when reserving a hotel. They often put the full payment through immediately, even though you might have understood that you didn't have to pay until you got to the hotel.

Lastly, it's infuriating how the site stores information and browsing, only to use it against you when they hit you with the message YOUR PRICE HAS CHANGED when it comes time to book.

Customers need to put pressure on Expedia.ca to be more transparent. They are duping us, and we have little recourse.

My experience with Expedia.ca was absolutely terrible. I decided to book an all-inclusive vacation through their website, but I never received a confirmation email after completing the booking process. When I reached out to customer service for help with my itinerary, I was contacted by a representative named Stephen who couldn't even locate my reservation. He told me to call Sunquest directly, but when I did, they informed me that Expedia was responsible for sending me the necessary documentation and itinerary.

I called Expedia back and was accused by Stephen of not even booking with them, despite being sure that I had. I provided him with all the information I could, but he still couldn't locate my reservation. I had to do a conference call with Sunquest and Stephen to finally sort out the issue. The Sunquest representative explained that since I had booked through Expedia, it was their responsibility to provide me with the itinerary and necessary documents.

After being brushed off by Stephen, I was transferred to Ray from the Expedia TD Visa Rewards Department. He at least stayed on the line with me and transferred me to the right department, where I was met with more accusations from a representative named Allison. She claimed that I had called the wrong department and didn't have a reservation code, despite me explaining for the sixth time that I never received a confirmation email with the code.

Allison finally sent me my itinerary and documents after being on the phone for over five hours, less than 18 hours before my flight. When I asked to speak to her manager, Evelyn, she didn't seem to understand my frustration and even had the nerve to ask why I deserved compensation. I was offered a measly $25 voucher for Expedia, which I told her wasn't enough. She launched an investigation to see what other compensation could be considered, but I had already lost confidence in Expedia.

Throughout this entire ordeal, I was belittled and accused of not booking with Expedia, despite my credit card being charged. The only competent employees I spoke to were the two from Sunquest and Ray from TD Visa Expedia Vacations, who wasn't even from the same department. It was a very sad experience with Expedia, and I'm only glad that I received my itinerary and documents in the end. I will not be booking with them in the future and will instead book directly with Sunquest to avoid being hassled and accused of being dense by Expedia customer service.

Re: Booking No. [protected]

I booked two nights at the Banks Mansion, Amsterdam, yesterday with Expedia. I have always felt Expedia was reputable and would give me the best price available and therefore have recommended Expedia to friends.

I was, therefore, very disappointed when I logged onto the hotel site to learn that I could have paid $363.60 per night for the exact same room. I paid $398.49 booking through Expedia. In total, I paid $69.78 more than I should have.

Policy #[protected] Oct 12, 2023

Itinerary #[protected]

On Oct 3, 2023 at 19:40, I had booked a ticket from Expedia.ca (you). After I read the email confirmation and found out that my name in my flight booking was incorrect, I followed instruction on your website to correct it and submitted to you at 22:00. On Oct 12, 2023, your staff member, Sofie, confirmed that Expedia.ca could not correct the name on my ticket.

In light of this, I would like to request a full refund because I had followed your instructions within 24 hr time period to make change and was within the free cancellation period.

Hi, My name is Mohammed, I booked my flight to Brazil for February 7,2023 all inclusive with number #[protected].I was planning to attended the Carnival for 2023 and it seems like I booked it earlier, I decided to cancel the whole trip so in order to change the booking.

One of your Agent informed me she will cancel my booking, I mean should be everything because it was all inclusive!

Now I noticed she cancelled only the hotel and I did not receive the refund for both the hotel and the flight, Please investigate this matter and get back to me.

My phone number is [protected] email [protected]@yahoo.ca

I am looking for a refund of $384.78 from a duel booking of same room size-adults staying - arrival date and departure date witn in a 3min. time span. this was week of august 13 -19,2023. The exact date Aug. 16 arrive and Aug. 17,2023 at Great wolf lodge in Sandusky, Ohio. I have been told 7-10 days since Aug 16,2023. I will look for an answer on facebook. Thank-you,

On Sep. 6, I booked a hotel for my cousin and myself for Sep 15 and 16, two nights. I paid and received confirmation via text and email from Expedia.

After a journey of 440 miles to Carson city, NV, we found out that the hotel had never received the confirmation. The Reno air races were in town, so virtually nothing was available. I spent almost an hour on the phone with customer service trying to find us a place. The nearest one would have put us even farther from Reno than we already were.

I finally asked for a refund and got it, but we were stranded, driving around, charging the car, eating in the wee hours at denny's, then dozing in a parking lot and then starting the very long drive back home, fatigued and exhausted.

There was no excuse for this.

When I tried to book a flight, using a credit from Delta, Expedia changed my requested flight to one of Delta AND Jet Blue. They then told me they couldn't apply my credit because I had added another passenger AND requested a rental car! They refused to refund my flight tickets and said I could only receive a credit for future trips on Expedia! Obviously I don't feel this is a fair resolution, because at 81 years of age I may NOT be able to travel any more...

(I have all my contemporaneous notes as to what happened when and also copies of the itinerary they sent and my attempts to rectify the situation.)

I really feel I was treated unfairly and am frustrated and angry.

I booked Comfort Inn Victoria in London for 5 days- Aug 20-25 through Expedia for 1 room with 2 double beds but I was provided I room with 1double and 1 sofa cum bed for 3 days from Aug 20-22 when I lodge complaint - they by stating don't have it and will give to me on Aug 23 ( on the 4th day of my trip) and their AC was not working properly , keep [censored]ting down and has to reboot , when I compliant - their technician will look into it, but again it shut down in the night .

All these issues ruined my family trip, I want refund for my hotel services , I already spoke to [protected]@Expedia, who provided me with case number [protected] and by stating will look into it by emailing them(hotel ) as they are not picking up phone

Please resolve this issue at the earliest

Kanishk Bhatnagar

Expedia itinerary: [protected]

Expedia Confirmation: NM6KCG

Hotel info:

Comfort Inn Victoria

Confirmation: [protected]