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CB Travel Agencies and Tour Operators Expedia Competition act: false advertisement
Expedia

Expedia review: Competition act: false advertisement

M
Author of the review
8:25 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Dear Complaint Team,

I hope this email finds you well. I am writing to bring to your attention an issue I encountered with a recent booking through the Expedia platform.

On October 31st, I booked a reservation at "Sunset for the Palm resort" (Montego Bay, Jamaica) based on the information provided on Expedia's website. The price advertised for extended hours through the day was $2,005/person. The platform took me all the way to the checkout page where my credit card information were entered. An error invited me to try again, which 've done a few times and noticed the charge on my bank account. I called the customer line to get assistance, the agent noticed that same price ($2,005) advertised and together we went through the process again all the way to the checkout. However, upon further inquiry and after a few check out done, I was informed that the price changed to over $4,000/person.

The advertised price was done to attract people to their platform but not allowing them to book.

This discrepancy has caused a significant inconvenience, as I had relied on the accuracy of the information presented on the platform. I am disappointed by the false promotion of the resort, and it has impacted my travel plans adversely.

I kindly request that you investigate this matter and encourage Expedia to take the necessary steps to make it right based on the prejudice I've encountered.

I am questioning the integrity of Expedia, but trust that you will try your best to address this situation with them.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,

Magalie

Desired outcome: Trip at the resort under the condition advertised or a voucher

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    Nov 21, 2024
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