Expedia
Reviews and Complaints

I booked a hotel through expedia and purchased insurance in case anything came up and I would have to cancel my reservation. When I called expedia to cancel my hotel reservations today on Oct. 28th 2018 at 12:01 pm I was told that I could not get a refund. The customer service rep could not speak good English and I could not understand what he was saying so I asked to talk to someone that I could understand so the supervisor came on the line and she said her name is Jen (she could not speak good English either) she told me that I could not cancel unless I had a medical reason for canceling. I explained that I had an emergency situation that is keeping me from making my trip after about an hour I am just now getting off the phone with her and I finally got my reservation canceled but I will tell you now I will never use Expedia again. This is not how you treat loyals customers

I booked hotel with breakfast in Turkey, ITIN:[protected], and I paid extra money because we booked from you not the hotel .first your staff advised us our check in 24 hours, we will arrive turkey in about 3 am, and you confirmed that by email, after that, the day travel, when we going to the airport, your staff advised us our check in after 3 pm which that mean we have to wait from 3 am to 3 pm, despite we asked you and you confirmed our check in 24 hours this poor services and black meal, therefore we need full refund or the court bettewn us, second we didn't travel and we contacted from the airport before 24 from our booking and we asked to change the booking our cancel and refund the money, and your staff confirmed by phone at tnat day they will resound the money within 24 hours but didn't get nothing no, Omer no change poking .we contacted you sevrla time but you failed to solve the problem and this last time we writing to you, if you donT solved after that legal action and Soical media . Also for last time we asking you to change the booking within this week and I will call you and email to let the court aware of that, if you not changed we will not accept in future just refound .thanks Majid Alkareemawi 27/10/2018

I received notice that my flight cancelled 2 hours before departure. ( Not so much worried that it cancelled because I took a flight home the day prior, but more angry that it was cancelled without my permission and was given notice 2 hours before departure.)Called Expedia support and she said because I took a flight the day prior my ticket basically became void. Nobody knew I took another flight, and I never cancelled. I'm really glad that I wasn't there at the airport at 7am because of the cancellation because I would have raised hell. This doesn't seem right that flights get cancelled last minute without notice. Y'all already got my money by me not being on that flight but the fact that you cancelled it anyway prior to boarding without my permission is ridiculous. I will never use Expedia again and will warn all my friends/family and military coworkers to never use Expedia. And for the record, hire people who can speak English, the representative didn't understand me because of the English barrier and I had to speak to the manager which wasn't much better.

Booked flights from Vancouver to Kahului, Maui with Westjet, now that we are leaving tomorrow (Oct 21) wanted to check in on line and select seats (24 hrs before)but found out from Westjet that we can't do this, have to wait and do at airport.This means extra time and no chance of getting good seats.Makes me wonder why I am booking thru you, there is definitely no benefit to me.Why when I book thru Expedia I can't check in on line?
Sylvia and Gary Miller
[protected]@yahoo.ca

I am writing in to express my discontentment about my recent round-trip flight experience booked under Expedia (Itinerary # [protected]) to Kuala Lumpur and back from 5 to 7 October 2018.

I had topped up for flight difference in package price for Singapore Airlines (flight's package was for budget carrier). However, only to my utter dismay during the day of flight check-in at the boarding counter did I find out that the flight was for SilkAir.

If I had known the flight was SilkAir and not Singapore Airlines right from the beginning, I would have proceeded to opt for budget airline instead.

May I know why is this the case? It is entirely misleading to display Singapore Airlines and SilkAir with the same departure and arrival timings (refer to enclosed screenshot), only to be operated by SilkAir instead. Also, what re-inforced it further was that it displayed the flight number as SQ 5316 for departure from Singapore and SQ 5303 for arrival. Isn't SQ meant for Singapore Airlines?

I hope to receive reasonable clarification on this matter.

I was told I would be getting a refund ( confirmation # 018029 )
for $198.00, I have documents to provide for proof. I checked my M & T account one hour later and it was withdrawn from checking account kicking me negative. No one could provide me with any answers, the resolution dept female named Shanna, was very rude and did not do anything to try and help.
Complaint filed with bank and I am still negative and waiting.
# 3vlj44
PLEASE SOMEONE CALL WITH EXPLANATION
YOU TOOK MY MONEY AND CREATED HARDSHIP
Jennifer Blimline
[protected]
I will see attorney if need be.
I have all docs and photos of bank account

I booked a room at Hotel G San Francisco on the 5th of August 2018 for the dates 9-14 October 2018. My credit card was charged by Expedia $2290 on the 8th August. I confirmed with staff member Dallas that the room was already paid for via Expedia when I checked in on the 8th Of October, and paid Hotel G directly for an extra night at that stage. I now return to Australia to find that Hotel G has charged my credit card directly $2198.56 for the same 9-14 October stay. I need this money refunded as this is obviously completely inappropriate! Receipt from Expedia and credit card statements attached.

I purchased an airline ticket through the company website a month ago. The flight was about to depart on 6:15 am on October 11, 2018. Due to unannounced Motorway closures in departure city, I could not make to the airport until just before the flight. I was lucky enough to get past security at the airport and head off to the gate in under 10 minutes in a large airport like Heathrow. However when I arrived at the gate, it was closed although it was still 5 minutes prior to departure time and I learned later that the flight departed at 6:11 instead of 6:15. I was told by the gate staff that I needed to see someone from airline assistance team team who were going to rebook me on the next flight with no charges. I reached out to the airline assistance team who said that I was late for the flight and they wanted me to pay GBP1155 in order to reissue the ticket. Because this was out of my budget I decline and head back out of the airport trying to find an alternative flight. An hour later I received an email from expedia.com stating that the airline changed my flight into another flight departing at 10:40 the same day. The email asked me whether I accept those change and if I did not to call expedia to discuss the airline options which as limited as the email stated. Out of joy I hit accept changes button and head back to the airport. I tried to check in at the airport when I was told that I needed to speak with the ticketing office as my ticket had not been reissued yet. I went to speak with ticketing office who advised that I would need to pay GBP950 for the ticket to be issued to the 10:40 flight despite expedia failing to mention anything about additional payment. I called expedia. who as expected blamed it all on me rather than trying to offer help. Being disappointed by expedia's response I had to purchase another ticket and I paid the full fare for another airline instead of the original airline I was flying with.

I have been booking car hire from your agent with Toyota Altis price 6, 620 Baht whereas they confirmed me with Nissan Sylphy price 5, 7xx Baht which is showed on your website. It's mean that I have to pay extra price approximately 900 Baht. I really diappointed for your service. I have been using skyscanner many times. Hopefully you will qualify your agent for skyscanner.co.th.

Should you need any further information, please contact me via email [protected]@hotmail.com

Best Regards
Pasnita Kruetaow
+[protected]

Dear Hotwire/Expedia
I am very disappointed with our recent car rental through your agency, Hotwire. The specifications of the car we would be obtaining on your website assured that we would be able to fit myself and my 3 passengers plus all our accumulative luggage. This was not the case. Hertz, the rental agencies, only excuse was to blame it on our booking agency. Hertz was not at all sympathetic to our plight and charged an extra $645.21 for a Kia that that still did not fit us comfortably.
We had just arrived in a foreign country after a nearly 24-hour journey. We were exhausted, hungry, and irritable. They took full advantage of this and raped our wallets. This is an inexcusable mistake which cost us dearly.
We expect to be compensated for the extra charges incurred for the unexpected car upgrade. Itinerary Number [protected].
I am very interested in hearing back from you on this matter. I am seriously considering never booking through your site again and will encourage others to do the same if this is not address immediately and with a reasonable resolution. If I do not hear back within the week I will assume you are ignoring the complaint. We will then proceed with a compliant through the BBB.
Please contact the card holder, Jeanne Sofield directly at [protected]@gmail.com or [protected].

The advertising of AVR on your website says that the miles are UNLIMITED, but they say they give only 250 miles per day when a local person rents it. When I protested they told me it is my fault not reading all the policies carefully.

I think, the first of all, the advertising is misleading. They should mention it clearly, even in a small letters right next to "unlimited miles."

Second, even in the policies, it is not mentioned under the title "mileage". It is mentioned in "Other" section. Who will read all those fine letters when it is hidden like that?

Third, when I protested why it is different from advertising, their agent didn't explain why and didn't tell me that I could save money if my friend from other country rent it and she was right there with me when I rent the van. When I returned the van, I had to pay $204.25 more.

I really think advertising has to be written clearly and honestly.

AVR is not doing an honest business. You should get rid of that company from your list of car companies.

Sung Suh
Consumer who rented a van on Sep. 29 to Oct 6, 2018.

I booked a flight for my daughter to fly from Fresno to San Diego on Sept. 29, Alaska flight #3477 at 8am. The flight was changed to 7am and we were not notified. Fortunately she arrived at the Fresno airport just before 7am and was able to board the flight. Why weren't we notified of the change?
Booking number OFTLNA, confirmation # UXFJWL. I contacted Alaska Airlines to inquire about not receiving a flight time change and was told because I booked this thru Expedia, I would need to contact you.

In may 2018, my wife and I went to singapore. From there I booked a free and easy trip with expedia.com. Sg for a total amount of s$1110.40, for sin/pen/sin
As always I checked my particulars at least twice before I submitted it for booking to make certain all information are correct. However when the confirmation came my wife's maiden last name was spelled incorrectly.

Immediately I called the expedia.com. Sg telephone number [protected] and indicated the error. Expedia advised me that the mistake could not be changed. This conversation went on for two hours. Finally expedia suggested a solution of cancelling my wife's reservation and re-book her trip. Before I consented to this solution I asked if there would be extra fees and other associated factors. The reply was the new reservation would cost another $200.00 and my wife would be on a different flight from mine. I could not believe what he just said. Not to belabor the issue I cancelled the whole reservation and asked for a refund, as I was within the 24 hour cancellation window and the full refund guidelines according to expedia.com. Sg.

Again I was advised that no refund would be made. I quoted their guidelines for a refund. I asked to speak to the manager, he claimed he was the manager. This went on for another hour. Finally he agreed to an immediate refund of s$735.40 and the balance s$375.00 to be refunded within 72 hours.

When I returned home this refund was not executed at all. I contacted expedia. Sg.com and asked for this refund. Instead expedia. Sg.com asked for my bank account statement. My answer to them was this bank account was not utilized in the transaction. I had charged the $111.40 to my visa credit card and this refund should be credit to this visa card similar to the s$735.40 credit above. Besides they have all these transactions in their computer system. All they have to do is refer to the information they have

Obviously, they are delaying the issue and hoping I will be frustrated and not keep following up.

This unfortunate event certainly projects a very poor image of expedia as a whole irrespective of their location. If this is the way expedia conducts their business my friends and I will not use their services.

I had a link Checking hotels Expedia listed the rate as 79 dollars I clicked on 79 I was not able
To open the
Confirmation for about 5-6 hours once I opened it I was actually charged 102 a night and not 79? I am also filing a complaint with the Attornwy General if I do
Not get a rsaponse. Basiclly you guys offered me one rate I clicked on that rate but I was charged another rate

Hello, I booked a flight on September 7th 2018 with Expedia: Itinerary #
[protected], Confirmation WVYMPL (Alaska Airlines), Ticket # [protected]. On the next day as book I noticed that I had been charged twice for the ticket. I called and was told that they fixed the error. They said my new information would be Confirmation # WOBVLY, Ticket # [protected]. The same day, I had a miscommunication with my family regarding who was booking the ticket, so my sister accidentally booked the same flight for me through the site Cheap Tickets. When we discovered this, she immediately canceled the reservation she had made (and got a refund) and I kept mine through Expedia.

When I arrived at the airport this morning, I was told that I had no reservation with Alaska Air. I tried both confirmation numbers and was told they were canceled. After being on hold with Expedia and passed around for over an hour (missing the flight), I was told that my booking was canceled back in September "because of a double booking." They said it looked like the airline had canceled it. I didn't know that this had happened and had no way of knowing. I certainly did not cancel my booking, and I had absolutely no idea that even COULD happen. Can an airline simply cancel based on two passengers with the same name (booked through two completely separate sites), especially when one was canceled just a few minutes after booking? What if that hadn't been me. And how are passengers not notified when this happens? I know that the airline canceling is out of your control, but notifying your customers of a change in their itinerary is absolutely part of your responsibility.

The agent on the line argued that I should have seen the refund on my credit card, but the refund did not post for quite a while and I had assumed that any refund on my credit card was from the original double charge, NOT from a complete cancelation of my whole reservation. I did not receive any email from Expedia or the airline about the cancelation. This is completely unacceptable. Because of this complete failure to communicate with me, I was forced to rebook a last minute flight which was a huge financial hardship, but still needed to be done since I needed to get home unfortunately due to a sick family member.

I feel outraged that I had evidence of a purchased a ticket with a solid confirmation number, had spent all of that money, and missed the day of work only to find out about the cancelation 2 hours before I was supposed to be in the air. There is no excuse for this. I needed to be contacted if something changed in my reservation, especially if I had not been the one to make that change. Even if I had made the cancelation myself (which I didn't), I would have received a confirmation email.

Also, when I was on the phone with Expedia I still didn't get clear answers on how the double booking happened-- if it was from my sister's accidental charge or from the mess up with that double charge from back on September 7th. So I'm still even slightly unclear about how this happened, but this is the best that I understand it. I know this is all confusing, but what I know for sure is that I should have been notified back in September by Expedia when Alaska canceled my ticket so that I had time to rebook and did not find out on the day of my flight.

Ideally, I would like a reimbursement for the difference in the two tickets.

Case# s-[protected]. We had made two reservations. We had a medical emergency surgery come up for my wife and cancelled both weekends online. One weekend cancelled and the other did not. We were subsequently charged $864.57 as a no show by the hotel. We have made several calls to Expedia and they have failed to help and resolve this situation and retain a long time customer. Disgusted and completely dissatisfied with Expedia. No wonder they have a 1 in 5 star rating.

I was charged a $32.84 fee for reserving a hotel room. I have never been charged for this fee on any previous reservations.
Is Expedia overcharging customers? I agree on charges for the hotel room plus taxes associated with it but to pay a reservation fee, on top of that?
If this company is overcharging customers, this company should be investigated.
The date of the reservation was September 30, 2018.
My reservation was for the Extended Stay in Houston (4701 Westheimer Rd
Houston Texas 77027.
Confirmation # R1253115233 The reservation was originally for a two day stay
at $60.74 a day. The total charged was $177.31. $121.48 total fee for 2 days + $32.84 for reservation charges + $22.99 Tax
I later cancelled the 2 day stay and rebooked for 1 day.

In July I attempted numerous times with two different credit cards to pay for a business class ticket from Nice, France to Savannah, Georgia. Every time the site said transaction incomplete.

I went to my local travel agency and booked a flight

Today, I received an email saying my Expedia flight leaves in 2 days. What? The website said the transaction did not go through.

After being on the phone an hour and a half with 3 different people, I was told, no refund will issued.

Outrageous.

I have used this company for many years. About 11 times in 2018 alone. I am finished with this company. It has gone downhill. No one cares.

I got scammed.

I will contact my bank and request a chargeback on my American Express card and write complaints to the BBB and attorney general.

Dr. Maximilian Tedeschi

I was in the Netherlands in July on July 17&18 I tried to book a hotel near the Schiphol Airport. I tried 3 times to book a room and each time I received a "internet error" message. I emailed expedia 3 times advising them of the error message and not to charge my VISA card.

I have now received my VISA bill and there are 3 charges for a hotel room.

The charge is 102.39 x 3 = 307.17
Please reimburse this amount to my VISA card
My name is Annette Luitjens
My Visa number is [protected]

I sent by mail to your physical address a complaint letter reporting an incident affecting my family and I and I attached to it all supporting documents and the reasoning I have to be repaired for my loss.
Canada Post tracking shows it's been received and signed by "J Davis" on September 10, 2018 and so far I have not received any answer from you.
I look forward hearing back from you about my claim.

Dilson Chagas